Alfe F.’s Reviews of FactoryOutletStore.com & more

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Electronics

“This store are manage by incompetent personnel.”

3/16/15

I ordered from this store but since my shipping address was different from my billing address, (coz I'm in another state for temporary work) they send me this form to fill up and asked me to provide credit card photo & ID photo copy as my authorization to identify that I'm the same person making the purchase. Which I did satisfactory. And I waited for a few hours for their respond. When I got a call they said they can't complete the transaction because the shipping and the billing address was different.

So why the hell they send me the authorization form?

I know they protect the customer like me but why waste my time to fill up the form if it is not possible.

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Customer-Service R. – FactoryOutletStore.com Rep Over a year old

Hello Alfe F.

Thank you for your purchase here with us at the FactoryOutletStore. We regret that we were not able to fill your order after providing the documents needed to prove your identity as well as possession of the card used to purchase.

After reviewing the comment as well as your Order History with us. we show that we did not receive the correct billing and/or shipping information needed to successfully process and ship your order in a more timely fashion.

Please feel free to contact our US Based Customer Relations Department at 646-367-6141 Monday thru Friday from 9am to 4pm Eastern/Standard at your convenience – we will be more than happy to help.