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These people need to go to customer service training
They will call you nonstop. When you ask for a quote they will hang up on you.
You all need to record them at all times. I will rather pay for higher cost insurance than go through these people. Don't ask them for a quote they will hang up on you.
Cici (LovelyWholesale)
Jul 18,2023, 10:29 GMT+8
Hi,
Thanks for your contacting LovelyWholesale Customer Service Team, next we'd like to help you solve your problem.
Sorry to hear that you are unsatisfied with our items. Considering the return shipping cost you need to bear, we can direclty refund 40% to your account, and you can keep the items or sell to others, is it ok for you?
Products used:
None
I bought a Oreck steam mop and it stop working 4 days after I got it. I called and emailed customer service and they told me they would not let me return it. Went to Oreck and they said the motor was gone. ORECK said this place was a rip off. They said they do not know how they get there product and sell it so cheap. I know it only work for 4 days.
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Hi Alberta K.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.