alastair m.

I booked a beach front villa six months prior to travel and duly received confirmation. I was then told two weeks before travel that it was overbooked and offered lesser accommodation. It would seem that confirmation does not actually mean that it is confirmed. Booking.com prefer to blame the accommodation manager than take any responsibility. I have assurance from manager of accommodation that he did not receive the booking until six months after original booking was made. Who to believe. Does it matter I did not get my holiday as booked so will never use this website again and will in future book and confirm my own holidays.