Alana B.

I bought a phone at Devices Now on 11/14/15. On 11/17I get an email from them saying they've printed the shipping label, and a tracking number. I constantly check the tracking number, but to no avail. The phone was supposed to arrive in 2-6 business days, but guess what, it is 11/30 and I still have yet to receive it. Further, I called the post office today and they looked up the tracking number, and they said the package has never made it to a post office. So Devices Now must have printed a shipping label, which got it a tracking number, but they still after 16 days have not shipped it out of their facilities! And who knows how much longer it will take, because I cannot get ahold of their customer services. When I call, they don't answer because "all of their customer service representatives are currently busy" so they recommend emailing instead, but say that if I do leave a voicemail they will get back to me within 24 hours. Well last Tuesday I leave a voicemail and an email, and I still haven't gotten an email. And they say that if you email them they will get back to you "momentarily" during business hours. What a complete joke! I have no sent 3 emails and left 3 voicemails, and no reply to any of them. So now they have taken my money and I have no phone to show for it. If I ever do get my phone, I wonder what condition it will be in... If you don't want to go through all this hassle, definitely don't shop at Devices Now.