Alaa R.’s Reviews of Freelancer & more

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“They limited my account and detained my money without...”

4/21/14

They limited my account and detained my money without clear reason!. They ask me to upload some docs to verify my self and asked me about an employee.

There are more than $600 in my account.

I uploaded all documents they required and I answered all questions and they accepted my docs after more than 5 five attempts.

In the end, they stipulated that my employer has to upload his documents to verify their account then they will resolve the limitation for my account!

I told them, this not my problem you can ask my employee to do what you want but this isn't my problem but insisted that.

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Jielyn L. – Freelancer Rep Over a year old

Hi there Alaa, I'm Marcus from Freelancer.com. I understand the inconvenience that occurs when you have limited account access and placed into verification. We have implemented this Verification Process as a part of our security measures on the site. I have reviewed your account and it shows that our specialized team just need a confirmation to you. For further information, kindly visit the Verification Center and update it. If you need assistance, feel free to email me at marcusc@freelancer.com. Thank you.

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