Akhavan M.

Generally Economybookings.com were the most competitive price and our rental at Stuttgart airport could not have been better. We were booked with Economybookings but they operate with SIXT (who would have been more expensive) and were given a free upgrade to a brand new Mercedes. But back to economybookings.com - I was making 2 bookings with economybookings.com and because German car rental operators do not allow rentals if the main driver does not have a credit card I had to change the bookings which meant cancelling them and remaking them. I had phoned customer services to do this who were extremely helpful picking up on date errors I had made when rebooking the car and providing email quotes for the second car with quick payment links. An error with rentalcars.com's system meant one of my original booking did not get cancelled properly so on arriving at Stuttgart airport SIXT cars were expecting us to take 2 cars. I was concerned that I would be charged a cancellation fee for this, but on contacting economybookings.com customer services they looked into this and assured me they would make sure a full refund would be given and have tracked the case to ensure this has been done without the need for me to chase them and they have provided me with updates on the refund process throughout. So although the cancellation process did not run quite smoothly I could not have asked for better customer service in sorting this out