a k.

The WORST customer service I have ever dealt with and the product is crappy on top of it. I cancelled my membership over a year ago because the shoes were crappy quality. I decided to give them another shot. My address update failed so they mailed my order to the wrong address. The argued with me for 2 weeks that it had been delivered when in fact it was shipped back to them. They finally resent me a replacement order, only to screw that one up as well and again send it to the old address. During all of this they claim there is never a supervisor I can talk to. I finally spoke to a supervisor tonight, a MONTH after my order and he says he will ship out a new order, for a THIRD time! He apologized but never offered a credit or a refund or anything as of course I was charged. SO a month later and I see do not have my shoes and I am not sure if I ever will