Aja N.

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RoseWholesale

Discount Clothing

“Takes too long”

8/31/15

I have placed my order in beginning of September. I got a part of it in 25 days, got another part yesterday 5th of November. I am happy with the items and I am in contact with customer service. But that doesn't matter when you wait for 3 month to get it. I would give them better review if they would do what they state under Terms and conditions

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Thank you

CustomerService R. – RoseWholesale Rep Over a year old

Dear Aja N.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
First, I want to offer my sincerest apologies to you for the issue.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
We are going to reach out to this customer to apologize in a more personal way, and to offer an accommodation as thanks for bringing this issue to our attention.
Kind regards,
Rosewholesale Customer Service