B A.

This property manager from Home Away has very poor management skills and should not be renting a vacation house. I had to cancel my weekend stay due to unforeseen circumstances. I understand that It was a week away from the rental date and I would not get a full refund. However Sharon O'Toole failed to update her website reflecting this cancellation. It was a summer month and she could have easily turned over the property, issuing me a refund. She kept the website updated as "unavailable" and just stole my money instead of doing the proper thing. Home Away customer service did not help at all with this situation. They said I am on my own with this issue and it is only between myself and the property owner. If they are managing the name of "Home Away" they need to make sure they have reliable renters who don't scam you. They did not reprimand the property manager AT ALL.