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a h.

Contributor Level

Total Points
183

1 Review by a

  • Appleseed's

2/28/09

Very poor customer service - I tried to order something form the Appleseeds website, and the order never went through. (Something I am told happens. It could be sply a missing esp date on your credit card and the order will vanish). IN any event 1.5 hours on the phone 2 weeks later--spekaing with some porrly trained cs people left me with the assurance of a manager that the order would ship, and the order department would check with me before it shipped if the sale price was not that which I thought it would be. Nope. They sent an email but did not wait for my response before shipping it. This led to 4 emails (some of which no one answered) and clearly none of which any one ever read because none of them addressed my concerns. Finally today I called again, only to have a Supervisor tell me I was wrong. YOu now, I have o desire to waste such an incredible amount of time or energy on anything--but when the error is not mine... Then I get annoyed.

WHy on earth would it take two weeks, a plethera of phone calls and emails to have people be rude to me? This would NEVER have happened at other clothing retailers. Places such as Talbots would have fixed it first round. Clearly Applesseds has no commitment to how they treat their customers, or even if they respond to them.

I will NEVER EVER do business with them again...

a Has Earned 3 Votes

A H.'s review of Appleseed's earned 3 Very Helpful votes

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