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Agnes J.

Contributor Level

Total Points
166

2 Reviews by Agnes

  • Book Outlet

4/11/22
Verified site experience
  • Society6

8/6/14

I had problems with Sociaty6 way back with my first order of iPhone case. My order simply went missing TWICE. I tried to work things out with customer service but I got wishy-washy replies. When my second package never arrived I was not impressed. I asked for money back, which I did receive after a LONG back and forth argument, insulting email exchanges etc. I was VERY disappointed.
Two years go by, I decided to give them another chance. After all they carry few of my favourite artists. So I ordered two framed prints, $35 each. I payed for everything on line, including shipping. When I got my order (US to Canada), I had to pay over $20 of COD!
UNBELIEVABLE!
Nowhere was there a mentioning of COD. What am I CODing for? I payed for shipping, taxes and products, there is no reason at all for me to pay COD.
I was not impressed. Week later (silly me), there was a promotion for FREE SHIPPING on most of their items. I thought to myself "great. I wish I ordered my frames with this promotion". So I ordered 2 mugs, one as a gift, one for myself. Guess what? That Free shipping is a lie, you still will pay COD again.
The quality of the products is ok, nothing to brag about. The prints are barely postcard quality. It is NOT what I get from other shops.
My advise? Be very careful, or don't even bother. Try to find those amazing artist via Facebook and see if they sell somewhere else. A lot of them sell on Etsy. You will be better off buying somewhere else.
Such a SHAME!

UPDATE! (August, 2014): After leaving above review, I was contacted by Society6's Customer Service Representative. Patrick not only apologized for hearing about my experience, but also fully refunded both of my orders ($123.00 value).

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Agnes J.'s review of Society6 earned 6 Very Helpful votes

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