I ordered an item from ModCloth and it was my 1st experience buying through this website. Unfortunately I did not like the item that I ordered but I did not want to be discouraged from giving the company another try by returning the item and ordering an alternative. After a week I called to find out what the status of my return was, and instead of getting someone that was helpful and professional, I got someone that was abrupt and keen to cut me off in mid sentence. What made it even scarier was that this person that represented ModCloth was a supervisor (Sam S.)... I'm not happy with my 1st and hopefully last experience with ModCloth and their customer support line. I am a veteran of the Service Industry and sadly this is a perfect senario of losing a new and what would have been a loyal customer.