a g.

I trusted TNT providing a good service but i was way wrong. They have not only charged 2 weeks in advance for a service to carry out an international shipment Spain to UK of some personal cartoon boxes, btw, they were pretty quick in getting the money in, they didn't show up on the agreed pick up day, they showed up 36 hours later, then they didn't check the details provided and that was their excuse, that they didn't have the right address, regardless they did... and it gets worst. They missed the agreed delivery date - of course - and before even confirming arrival of goods in the UK, they already sent me an email confirming they had already damaged my boxes. For info, they were the personal belongings of my beloved mother who passed away. This is outrageous, they don't provide me with a number i can call to discuss, it is just a 902 that it is not contactable at all outside Spain, and further more, in the emails i have tried to please raise the complaint and they are telling me i have nothing to complain about... and all this in writing! This is outrageous, i don't care about the money but i do care about the personal value of my goods and the very bad treatment this reknown company is giving me. Totally undeserved totally unfair and with damaged goods. Please help me at least spreading the message so people do not get into the same issue as me. Thanks.