Adriann L.’s Reviews of Groupon & more

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“I bought a $30 dree from ideeli and was charged $10...”

5/4/14

I bought a $30 dree from ideeli and was charged $10 for shipping. When the dress arrived it did not appear as the photo showed. When I went online to get my return lable from ideeli I learned I would have to pay $10 for their return shipping if I did not want a credit. I spent $40 and am being refunded $20 for a dress they did not present correctly. The material was nothing like it looked online. Very disappointing.

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DeeDee L. – Groupon Rep Over a year old

Hi Adriann,

Thanks for giving us your feedback here on SiteJabber. The original $9.95 shipping charge for your first order is only charged on this order and then you receive the next 30 days of orders with free shipping. If you choose to have a refund go back to your credit card then an $8.95 return shipping fee is deducted. That being said, if the item doesn't look like what was advertised, our customer service representatives will be happy to issue you a special return label that waives the return shipping fee. You can always contact one of our representatives via email at support@ideeli.com or through Live Chat (link here: https://support.ideeli.com/app/chat/chat_launch). Our agents are available 7 days a week and will be happy to help resolve any issues if you reach out to them in the future.

Please send me a message with your order number Return Authorization number for this return. Once you provide this information, I'll be happy to issue you a return label for a full refund of the item, with the return shipping fee waived. I look forward to hearing back from you and resolving this.

Best regards,
Jason Faria
Director, Customer Service