I left a one-star review two years ago about VRBO. Since that time, things have changed dramatically and I'm very impressed with the changes. I still can't go with five stars, but I'm now able to get a real person on the phone quickly. My only complaint is that they keep pushing their payment plan, which I'm not on and don't care to be. It gives them too much control of my business. Other than that, I've been very please with service and hope it continues.