Bikesdirect is an on-line bike shop. As such they have less personal service. However, they have much lower prices than a local bike shop. I saved well over $2000 by buying from them.
I shopped long and hard for a top level road bike; I liked the carbon bikes I rested; but I really was concerned about their durability. So I decided I wanted Titanium - which is the most expensive material used on bikes.
A Dura-Ace or RED equipped Ti road bike was over $6000 everywhere I looked - except bikesdirect. I decided to try a Motobecane le Champion Ti Team which was only $2800 with full DuraAce.
Best purchase I have ever made. Fantastic quality; incredible ride, super components and lots of money left in my pocket.
I asked bikesdirect several questions via e-mail. Responses were quick and professional. Once I decided to order; it was easy and my bike shipped the next day. I received a quick confirmation e-mail with tracking number. My bike came in perfect condition in a brand new box.
A boxed bike takes a bit of time to setup. I decided to go slow and be thoughtful in unpacking and setup. Within about 1 hour I was ready to go and off on my new bike.
I can not understand how the overall experience could be better. And I love my bike.