PEOPLE DO YOURSELF A FAVOR AND SAVE YOURSELF FROM A LOT OF FRUSTRATION... DO NOT, AND I SAY FROM THE BOTTOM OF MY GUTT... NEVER BOOK HOTELS ROOM THRU THIS SITE! I NEEDED TO MAKE A CHANGE (SIMPLE CHANGE I. E ADD MY FIANCE) SO SHE CAN CHECK IN FOR US. I WAS TRANSFERRED 4 TIMES THE 1ST, I GOT TIRED AND HUNG UP, TRANSFERRED 4 TIMES THE NEXT DAY! ALL FOREIGN INDIANS THAT COULD NOT UNDERSTAND A LICK OF ENGLISH NOR COULD THEY SPEAK IT. PLEASE UNDERSTAND WHAT I AM TELLING YOU... DO NOT BOOK THRU THIS SITE, CALL THE HOTEL YOURSELF!