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Bought from ideeli several times - the stuff is nice online, but the quality isn't great for the price. Got a plain cotton shirt for 19 dollars + 10 dollars shipping, to find out after a few washes that it shrank to a baby tee and lint/pills all over, now it looks like a rag, and i only wore it about 3x. And is there a reason why the shipping is 10 dollars flat fee? Compared to Jcrew and other retailers, I would not shop on ideeli.com any longer. Only had to buy something from there is because I bought a bunch of stuff, which wasn't what i expected so I had to return it (and paid extra return shiping) and had a running credit. Bleech..
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Hi A,
Thanks for reaching out here on SiteJabber. Since we carry many different brands on our site, it's possible this brand may not have worked for your needs. I'm really sorry to hear about the quality issue with the item you ordered and that it didn't meet your needs. If you haven't already contacted our customer service about a refund for this item, though it was worn, I'm happy to issue a one time courtesy and issue you a store credit refund for this item so you can find something you prefer to order on our site, even thought it had been worn.
In regards to our shipping fee, it's not a flat rate $10 shipping fee. We offer shipping on your first order for $9.95 and the following 30 days of shipping are free. Should you have placed this order within the free shipping period of the returned order, you wouldn't have paid a shipping fee on the newest order. Since we offer two return options, we do allow for members to decide if they do or do not wish to pay return shipping on orders.
If you'd like a refund for the shirt you purchased please send me your order number and I'll be happy to help you resolve this issue and provide a refund to your store credit. Thanks so much for being a part of Ideel.
Best,
Jason Faria
Director, Ideel Customer Service