Abused C.

Ordered item. Received notice they couldn't find item and they cancelled my order. My birthday present! 2 days later they find it! Well hubby already got me a birthday present in its place. I called and they even gave me a statement in writing that they had cancelled my order and not to worry no charge to my card would be made. Really? Yes, you guessed it there was the charge! I called and they spoke to me like thugs. I asked for a manager and they refused. This will go down as the worst customer service blunder ever. Run in the shoes you own and know are real and pass on this company. No customer service. No ethics. By the way how do you lose a expensive piece of jewelry. Wonder if the seller ever found out. I wouldn't sell anything with these low end frauds. Oh, and my credit card company took care of it finally. They were no help. Total nightmare! Scam. Buyer beware!