Abi A.

My first order was absolutely fine, I paid the items came.
This time round, sammy dress have introduced a 'one-click payment' that they do not tell you about until you click it. This means no confirmation no nothing, now my niece was playing with my phone and she accidentally clicked the button and when I grabbed it of her I immediately tried to take it back but within seconds the money is out of my account. I've emailed many times and submitted a report ticket to have a refund but have gotten no reply, not even an email to acknowledge they are looking over it. I'm sure they will reply to my email once the item (that I don't even want) has been dispatched so I can't be refunded. Extremely upset and angry.

------UPDATE------
Hi guys just an update from my last review, you can see under that a 'sammy rep' said they'd sent me an email, I can tell you that they haven't. I asked specifically for my order not to be shipped out on their 24 hour ticket thing and I didn't get a reply in 24 hours. Instead 2 days later I was told to 'be patient as my order will soon be shipped'. That's pure stupidity as they knew that is not what I asked. When I responded saying that I didn't ask for that they said my order had been shipped and there was nothing i could do to get my refund. It's clear it was done on purpose so it was impossible for me to receive a refund and then to make it even worse they said due to inconveniences my package may take up to 2 months to come and they can't track it. Yeah right. We'll see if it ever comes because they probably didn't even ship anything of. If they think I'm taking down my review because of a stupid generic response to my problem that is far too late they must be joking. I think it's pathetic that they chose to take £10.56 when I needed that money desperately as Mother's Day is coming up. They could have refunded me like any other shop and would have still had a loyal customer.