Before anyone jumps to conclusions and say that StubHub is not a good company. Please take the time out to read their user agreement. Remember that StubHub does not manufacture the tickets and as such they won't be able to refund their buyers in certain situations. If that were to happen, we would have no sellers. StubHub is the only ticket company that has sales on tickets and offer rewards when you purchase tickets (that is if you enroll in the fan rewards program). Here is a link to the user agreement that will answer your question: http://www.stubhub.com/legal/