Aaron L.

Match has lost my business and its reputation due to my horrible experience! Not only do they not monitor their website but they do not monitor what people post as their picture! I was suggested to talk to a guy who's main photo was a close up of his $#*! and balls! When I made a complaint to customer service they took a week to respond and only responded after my second email! ( they say they respond within 48 hours) they sent me a pre written response that did not address anything forcing me to email them a third time. I kept demanding a supervisor call me and listed my number. Then Sara M. Began emailing me and was not apologetic for the poor customer service. Instead kept making excuses and saying it is the customers responsibility to keep following up. They obviously we're not going to respond to my first email because they had marked it as resolved even though no one had ever contacted me! (I noticed this before I had sent my second email) Sara M. Said I was lucky enough to even receive a refund and then refused to help me any further! She never called me like I had requested several times nor even brought up any reason why she refused to call me. (hence the reason why I wanted to deal with a tea supervisor!) they did not understand my frustrations and refused to offer me any type of free membership. Instead, she had he nerve to try to sell me 6 months of match... Why would I want to give you more money when you haven't done anything to earn my trust back?! Match has absolutely lost my business. All they had to do was offer me a few months free membership and I would have given them another chance!