A A.

We went with fair geeks as they had the cheapest flight from Calgary CA to Japan. Unfortunately I had misread the return flight boarding time and missed the flight back. This is where I had the worst service experience. I called the call centre to explain the situation. At first the call was going fine. Of course I was panicking but the rep seemed helpful at first, going over the situation and looking at options. We were in Nagoya needing to catch the connecting flight in Tokyo. Here's the thing, if we took the bullet train we could get to Tokyo in ample time. However, there are new regulations where if you miss the first flight of your itinerary there is a chance they won't let you on the rest. Kind of odd, but nonetheless that was fine, no problem.

What the real issue was was the fact the rep then kept going in circles advising that the airline, aircanada wouldn't be able to do anything and they would advise to contact faregeeks. Then went about advising the ticket has to be cancelled and a new one bought. Then he went over options different flight plans blah blah blah... slowly the once seemingly helpful rep starting to annoy me. As I tried to confirm that this was the only option I have and that then I would contact aircanada just to be sure, he kept stalling saying, "wait, there may be another option". He then had the nerve to advise they have a flight from Tokyo (my original flight) and the price would be $2100. It was such a pointless, redundant conversation all while costing me $2.50/min in roaming charges.

Anyway, called aircanada, they were quick and completely changed the whole flight (just so we don't take the risk of getting denied entry since we missed the first part of the itenerary), and $200 change fee which no problem since it was my fault for not confirming the flight time and away we went.

So faregeeks did have the cheap flight and I'm not knocking that... just the terrible service received as I'm sure all of you who rated these guys 1 star have experienced. For that 1 frustrating episode I won't use these guys again even if they have a slightly lower price... just not worth it.