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They make you file a dispute to return your product and they will not let you return it for a refund. I will never deal with them again.
A A.'s review of DHgate earned 5 Very Helpful votes
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This is my second review on this issue. I purchased this gown from DHGate for my granddaughters...
Hi A A!
We're sorry to hear about your experience on this purchase but we also want this to be resolved for you. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Riane
DHgate