Zurple

I pre-paid for an entire year. I did not want to renew. They charged me $689 anyway and will not remove the charge. My bank informed me that they get many complaints of businesses charging after a contract is over, usually a clause we missed in the contract, but that most companies will remove the charge. Zurple is not one them. Further my account manager, Caleb, refused to allow me an email or phone number or even a name to his manager. I recommend others who had a bad experience file with the FTC and BBC as well as put your review in other locations.

I've been with Zurple on and off since 2012 and my biggest regret is the time off I've taken. Like all products the way the Realtor uses the system will dictate it's success and with the help of the Zurple staff we've been able to find a great way to utilize Zurple. I know that we will close deals this year that would not have happened without Zurple.

I was promised to pay $250 a month, charged $298.00 and then $240, then $398.00 for their software (which you need to get the leads) and for all the stuff I was told was included in the $250, such as linking fb and IG! Caleb of course denied my refund and I'm disputing the charge with my cc company. I've only spoke to one person who put in an offer, it was countered and she withdrew and decided not to purchase at all. Rest only emails and no real responses. Waste of time and money!

I have been an agent since 2004 and never had anyone go ABOVE & BEYOND the way Alex did. Not only just to get me as a customer but even 90 days into my contract he continues to help me grow my business. I am very thankful I found him and Zurple. Thanks for going the extra mile Alex! I'd give him 10 Stars. From Tracey F.

The service they provide is nothing like what was promised. Pay for 2 different areas with them at $739.00 per for Residential Real Estate Leads. I went live with them March 1st, 2024. I have yet to receive a buyer lead to date. The majority of the leads that come in are section 8 rental leads. They do not stand behind what the sell you. They are trying to hold my feet to the fire on a 6 month contract I signed. Would never recommend or EVER do business with again. So unprofessional after the initial sign up. STAY AWAY! The only reason I gave them one star, is because they would not let me put less!

Not worth the 6 month contract, the leads are trash, they don't screen them like they said they would, they only send emails thinking everyone will reply, 10 leads a month guaranteed not even close, they promised live transfers they don't, the lead can opt out of any communication with you so you have no way of reaching out to them, most of them provide a fake phone number, I talked to a rep and I told him my frustration and he said hopefully you can turn those leads into closings some how. Absolutely a waste of money 3000$ that I could've used in open house signs or other marketing materials gone. If anyone asks about Zurple I'll tell them to just burn that money instead of signing up.

I signed up during the pandemic since business had slowed down and they assured me it would assist with my current client base. Living in San Francisco, I wanted to focus on my clients needs and make them feel right at home which they promised. It didn't take long after sign up to see that their site is outdated, clunky and just a bad experience. I had 90% of my clients complain about this and I switched them off of it. The company makes you sign up for a year so I was stuck paying a whole year for something I never used.

I would NEVER recommend them to anyone. I tried to cancel after a year missed it by three days and they made me pay a whole an additional month. I tried to take it up with my credit card company but they sided with the Zurple, so I'm out even more money. There are many other companies out there that do a better job and actually care about clients inside of the money. Avoid Zurple.

Signed a 6 months subscription and was promised 10 buyer leads/ month.
Poor quality leads with no phone numbers and unqualified leads.
Last billing cycle I only received 1 lead so I wanted to cancel my subscription giving them a 30 day notice as stated in the contract. I was told I am unable to cancel and have to pay for the rest of my subscription.

I joined zurple with the hopes of finding a new CRM that could help my business. All they did was ruin my business and steal my money. The make all these promises and guarantees, but they are all liars. They tell you that you will at least 10 leads a month, but we usually get you 20 to 30. Complete lie, I most I ever got in a month was 11! They also forget to tell you that 98% of the leads the generate for you won't have any phone numbers. The CRM is horrible, you can't text clients, they send your clients homes that have already been sold, you don't get alerts for inquires or requests, or when anyone responds to your email. You just have to login and hope that you figure it out. This is the worse company I have ever worked with and strongly suggest that you don't make the mistake I made. DON"T JOIN ZURPLE! They are crooks.

"Leads" come in with minimal ways of contacting the prospective buyer. Emails are typically the only way to connect and at times the emails are inappropriate or non serious names that seem as though a 12 year old came up with them. I swear one of my prospect email addresses included a reference to anal or anus. How would any business let such garbage and fake contacting methods be the norm. After many attempts at contacting the prospective buyer, you never get an answer. Then worst of all, zurple promises a lot of things, and essentially does absolutely nothing once locking you into a contract. I wouldn't touch this service with a 10 foot pole.

WASTE of money. As a real estate professional, I partnered up with one of my lenders and decided to give zurple a try. HUGE mistake. When we first were in contact with our rep she called us regularly, always responded quickly to emails and once we paid, nothing. Terrible customer service, the back end is NOT user friendly and the "top of the line AI" is not all that great. Half the leads dont even have numbers and the few that do, most are disconnected numbers.
Absolute waste and of course we are stuck in a contract now and noone will return our calls or emails.

OH and goodluck getting your invoices. They are not anywhere in your back end so you have to email support to get a copy.

Do not recommend. If I could give 0 stars I would.

All of the customers that I talked to wanted a free CMA, which I don't give! NO one wanted to sell their house! No one! I asked them for a copy of what I signed, they never gave it to me! DO NOT use them! I got way more business on Zillow much cheaper! I was getting business every month!

Absolutely horrendous experience! Run away, this is a scam.

After nearly three months with zero results from their platform I asked to cancel the service before the next billing came out. The rep declined and said I had signed an agreement. When I signed up, it was under the false impression that their platform actually had value and created results.

The company did in fact bill me again, so I disputed the charge and explained to my credit card company what was going on. They issued a credit, and told me they would investigate further. The credit card company also asked Zurple to stop billing me but they just billed me again for SERVICES NOT RENDERED!

I'm absolutely disgusted with this company and my experience. I think it says a lot about their platform that they have to continue to tie people up in a contract who want to leave to keep their company afloat because their service doesn't produce real results. I see after reading more of their reviews that many people have had the EXACT SAME EXPERIENCE. I plan to post this review to every review website I can find at this point to warn people not to make the same mistake I did by getting involved with this terrible company.

They don't vet or sift through leads…. So I got all fake emails and one fake phone number. Not worth my money and trying to get out of my contract bc it is NOT worth the money….

Alex Burroughs with Zurple, the biggest liar on this planet sold me their garbage software, took them weeks to set up a basic high school looking website, refusing to cancel my account for weeks along with the rest of the support department, then ignoring me. NOW I RECEIVE INAPPROPRIATE MESSAGES FROM HIM AT 7:30pm. STAY AWAY!

Buyer BeWARE! The Sales Agent Valerie misled me and I'm trying to cancel after 30 days. They promised 10+ interactions with buyers/sellers monthly. NOT THE CASE. GARBAGE! STAY AWAY! Real Estate Agents Work TOO HARD To throw our money away! I've also done Lead gen for 23 years! I have plenty of experience.

I have tried all the lead sites and this one is BY FAR the worst- almost no leads, literally at all- and the ones I did receive were poor quality. The worst possible customer service imaginable.

Promises "X" amount of leads then doesn't deliver. BEWARE they don't follow through what they say they will! DO YOUR RESEARCH FIRST!

Zurple has grown my business over 6 yrs of using them and honestly I love it for mostly the lead quality vs the AI what they're known for most. Both great aspects. I've referred several colleagues to them and they've also had positive experiences. Thank you Zurple.

Extremely poor customer service when approached about ending the service. My reputation was damaged from the incessant emails generated to people that were not looking for homes. There truly was not one actionable lead from this nightmare - all were looking for rentals...

Zurple makes promises they can't keep. I agreed to take on shares and was promised leads. None came through I called out to my Rep Bill Woods to ask what the problem was. I'm not getting any leads sent nor are they good with a contact address... none had phone numbers. I still sent them a CMA through the system and also my mail. But whay else could i do... Some of the leads had address that were invalid.
But I was getting two maybe three for a month... non participating leads for $799.00 a month... something must be very wrong here. So I reached out to my rep Bill Wood. For like three weeks no response, then finally I contact support let them know The issue I'm having with leads and that Bill told me I get leads with numbers. They then told me Bill was no longer with them. That I was in a signed contract with them and was not able to make any changes until after my 6th month but if I was so unhappy with ny service they would give me a credit after my 6 month agreement. (I'm sorry but if your choking on cow manure will you ask for it at a discount price?) What kind of customer service is that?
I was only on my 3rd month when I was told this crap.
They customer service is ridiculous once your signed they could care less about you or what was promisedto yoy by their reps. Really this is $799.00 a month for a platform that your MLS could provide for you. They RIP YOU OFF! I was completely discussed with their disregard from the what their reps told me to the fact they were not willing to work with me when I told them I would not pay for any "additional shares "leads" but just their platform. When an agent pays in to a lead gen system and puts $2400 in for 3 months and gets nothing... I mean absolutely NOTHING in return why the hell would I consider putting in an additional $2400 that now I don't have! RIP OFF!

I signed up with them on a 6 months contract, everything a customer emails me and I reply with a word that has an apostrophe, it replaces the apostrophe to a question mark.

They can't figure out how to resolve this issue and asked me to not use apostrophe's when emailing clients... really? They're refusing to cancel my contract because they feel they're not at breach of contract, and they are super rude.

Don't waste your time and money on this garbage company.

I would not recommend speaking with Zurple. After determining that I did not have the budget for their services, my name was given to someone named Matt with an affiliated company who called relentlessly even though I kept telling him I was still working a full time job and could not stay on the phone with him. It started to feel like harassment and I told him I was blocking his number. He called right back from another number! I cannot recommend even talking to Zurple given my experience.