I called customer service and he was very nice which made it a little better. (in 175 reviews)
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Oh boy, another nomorerack or body central! Poor quality and you better have a lifetime for delivery. When a product is in stock, does that mean a month later you should still be waiting for it? Go to the mall the hassle is less stressful!
Do not be fooled by pretty images of the clothes. I ordered two pieces and when I received them, I saw that they are too baggy and have no shape at all. I feel like I have thrown away about $80 of my money with their ripoff NO return policy! Never Again!
Tip for consumers: Do not be fooled by pretty images of the clothes. I ordered two pieces and when I received them, I saw that they are too baggy and have no shape at all. I feel like I have thrown away about $80 of my money with their ripoff NO return policy! Never Again!Ask Nicole about Zulily
I'm a mom of a toddler with another on the way. I have been a zulily customer for 2 years now. Spending hundreds of dollars on each order, on a regular basis. Up until the last 6 months, I would have given them 5 stars. Now? NO WAY. Their shipping & handling times have always been very long. I think they used to be shorter than the now estimated 10-14 business days, but I digress. This is the SECOND time I've had to contact customer service about an order that has taken WELL beyond their estimated handing time frame. I ordered 4 items in one order on September 13th; it is now 19 BUSINESS DAYS. 19; Later, and 2 of my items from that order are STILL pending. This is a recent issue, and hasn't just been for me. My sister (a very new customer) has had the same issue lately. They gave my sister a $5 credit because of the hassle. (Thanks a-holes for treating your newest members better than your LOYAL ones). Last time I contacted them about this, they blew me off, basically telling me, it takes a while to get orders out, and to just keep checking my order status. Thanks, alot, that was VERY useful, because I didn't know how to check my order status. I'm waiting to hear back about my 2 items that are taking nearly A MONTH to ship. I'm very disappointed in their service and the way they are handling things. SomethinG needs to change, before they go under. I won't be placing anymore orders through them, and when I receive all of my pending orders, I think I will be removing my account. Too much hassle to deal with, and their prices are not THAT competitive, especially not since you have to deal with this BS. Buyer beware!!
Tip for consumers: Don't. Don't use the site. Their prices may be alluring, but it's not worth it.Ask Alix about Zulily
While I will NEVER order anything from this company again, I will start off with something positive: At least when you call you can reach a real live person immediately. I had to call 3x and did find a live person each time, all three of whom did try to be helpful. However... now for the bad. I ordered 3 items of clothing for my godson on August 23rd. I FINALLY received two of the items at the end of September/early October, and then was waiting for the 3rd item only to find out when I called that it had been cancelled! They never emailed me or called me to tell me; they did refund some of my money, but this is ridiculous. Maybe this is how the company works, but it sucks. I'll be sticking to GAP.com who sends their clothing immediately.
This company seems to be a total fraud. I think it takes so long to get things and you can't return them because they I think have things made out of the country and misrepresent them. I ordered several pairs of shoes. Not a single one fit or felt authentic. These items are fake. And in hindsight....what reputable company has a no return policy. Stay away from this company. They are horrible. Plus they lie when they say they have processed refunds. They are robbers! Shame on them!
Tip for consumers: Do not use it to begin with. Stay away.Ask Lynn about Zulily
There gray jacket with leather trim is the absolute worse. The quality is awful! Fabric I grade F. What are they thinking selling things with such poor quality. I am glad I paid through Pay Pal. They guarantee refund of our money where Zulily does not. I orders two other items and pray that they are decent.
I ordered for my first time on zulily. i gave an initial fake email as thats the only way you can check it out, you can change that later though IF you choose to check out. i bought several my littly pony things and some other stuff. over the night, i got the intuition that something with zulily isnt all that its craked up to be. so i hunted the internet under "zulily is horrible, and zulily sucks, and several complaint boards came up. thankfully to all the posters and some that were VERY recent i have to say all came up with negative experiences with that zulily place. well i thought ill cancel that order, you cannot cancel an order without calling them. they were nice, however, instead of a lump sum being credited there is 9 transactions of individual refunds (9.99. 13.99 24.99 etc.)back to the original payment source. fiddle stick on them. i would not recommend buyiung a thing from them at all. i rather go to amazon. now while i was taking some items to see if they were available on amazon, they were but some a bit more money like 5-10 more on some things, however you have a solid return policy and refund policy on amazon., stick with them! plus you get your stuff in like 2-3 days depends on if you have prime or not. ive never had trouble with amazon. THANK YOU POSTERS FOR TELLING ME THE TRUTH ABOUT ZULILY BEOFRE I GOT BURNED! i deeply appreciate it.
Tip for consumers: don't use this retailer! the discounts are not worth the trouble if you run into trouble with your items. there's others that are better out there.Ask aslana about Zulily
Buyer beware! I made the mistake of ordering from Zulily before I read all the complaints about service and quality. Ordered a pair of shoes, wondering where they were after five days, then realized it takes over a month to get an order. I called to cancel as it had not been shipped to me yet and a very nice woman said she would give me the full refund including shipping. I received my refund MINUS $5.95 shipping. Zulilly orders from another company and then reships the item which causes delays. Also, be sure to read product reviews from other sources. I found the item on sale for less money on Amazon.
Tip for consumers: Do not order from Zulily. There are no NO BARGAINS here.Ask S about Zulily
Horrible. I purchased 3 items before with no problem other than a semi-long wait to actually get the items. The last item I purchased was over 2 months ago and I barely got an email this week telling me that my order had been canceled and that they're sorry so they credited my account $10 for the inconvienence. I still have not received my refund. The item was over $50 so $10 credit is nothing compared to the actual total price. I'm complaining their ear off. Terrible, terrible service. Please do not buy anything from this company.
I order from Zulilly a lot and generally, I would say I am happy with the service. There has only been one instance, so far, where I was sent the wrong item. I decided to still keep it and avoid the hassle of returning it because honestly I liked it and it was similar to what I had wanted anyway. One time, I ordered a Stephen Joseph backpack for my daughter's birthday. I'm so glad I decided to order it way in advance (at least two months) because it was by far the longest order to be filled. They did send an apology that expressed a commitment to better service with my order, which I appreciated.
Aside from those two hiccups, as I stated, I am generally happy with my purchases. I like Zulily because I can get non-GMO cotton/organic clothing at a discounted price than what they sell for. Also, it has opened my eyes to companies I have never heard of and now like to keep an eye out for. When I do make purchases, I always remember to order in advance of whatever season I am wanting to order for. That way I am not disappointed by the long shipping times as they are a flash sale/warehouse site.
Tip for consumers: Thankfully, I haven't received anything, yet, I would deem poor quality. I suppose this is because I avoid "no name brands" and make purchases on company brands I have researched in advance first. I also like to check prices in this same manner because I have found some items to not be a deal. As for the "toxic smell:, I have only received one item like that (a pair of shoes). However, not purchasing from companies that are not dedicated to OEKO-TEX/eco-friendly/etc etc standards has really avoiAsk Phylis about Zulily
Stay away. I ordered a very big size, 3x, and the shirt that came fit my 110 lb runner friend perfectly. Another item that can separately was literally thrown in a small box with no tissue paper or plastic and so wrinkled. The cherry on top was that I didn't receive anything for at least 3 weeks. Feel like this is a scam to get rid of junk or mistakes. So upset.
Tip for consumers: If you still want to try them just know it is a gamble because you can't return items.Ask Beverly about Zulily
I just received my first order and just had to say how pleased I am. Everything I purchased was amazing quality and fit my daughter perfectly. The sizing charts are very accurate. I've been shopping for a very picky 21 year old college student. Finding stylish clothes that fit her small but curvy frame is difficult. All of the clothes I bought look great on her and we are both so pleased.
Tip for consumers: If like me, you are used to getting items really fast then this store's shipping policy will take some getting used to. Everything I ordered was well worth the wait and the amazing prices more than made up for having to be a bit patient.Ask Lisa about Zulily
AWFUL- will NEVER orderagain! My first order was Auguat 23rd. On August 26th my credit card was charged. It is now October 3rd and I was told the shoes I ordered are no longer available and it will take 6 to 10 business days for my card to be credited back. I had called repeatly asking about the status and was told they should ship within the next few days. Almost 2 months later, no shoes and still wating my my card to be credited. Only company I know that charges your card before the item is ready to ship. I have already paid by CC statement and now having to wait almost 2 months later for Zulilly to give my money back. AWFUL business and AWFUL C/S
Tip for consumers: NOT A TIP- do not useAsk Sally about Zulily
Ordered 2 items. 1) leggings with a skirt: the legging part was so short i had to really stretch them to get them up. the skirt part was also ridiculously short and didn't even cover my bum. did i order kids size? or petite size? NO and the tags on the item matched the size i ordered.
2) chemise: this was almost funny. when i opened the bag one look at the item and i knew i wouldn't even be able to get it on. i wasn't even going to try. it looked like a Medium (and i had ordered a 1x).
both items are non-returnable. I've been had. what a scam. someone is trying to make money by selling really crappy product. I sent a message to Zulily and the response i got back was pretty funny.... that they recommend you order a size up. well.... that wouldn't have helped when it was at least 2 sizes off, or when the item is ridiculously too short (and i'm not 'tall').
Tip for consumers: Don't do it, you're throwing money out the window.Ask S about Zulily
I am sooo disappointed!! I know it takes forever to get your stuff but my problem is.... I order a pair of boots I waited 3 weeks to get them they finally come and I try them on and I couldn't even zip them up. I look at the box and it says size 8.5 and that's the size I ordered I look at the bottom of the boot and it says size 7. I called customer service and he was very nice which made it a little better. Today I got my 2nd pair of boots and I ordered wide calf size 8. I tried the first one on and I love it fits perfect, tried the other one on and it doesn't even zip in the back they sent me one wide calf and one regular fit. Wide calf is 17 inches regular fit is 15. I'm so disgusted. The worse part is I have one more pair of boots coming and if they don't fit I'm just gonna break down and cry!!!
My daughter ordered from them and received in a couple weeks, I order and it takes over 6 weeks to receive. So I tried again, taking just as long. They have to order from their supplier (which could be overseas) first, why they can't get their supplier to mail directly to ship quicker is beyond me. But baby supplies were a good deal, glad the baby isn't born yet.
Tip for consumers: research prices first, shipping takes forever.Ask Susan about Zulily
Terrible company to work with. Only sorry I didn't see these reviews before ordering my items. waited so long for items eventually found them on sale much cheaper, even after a number of calls and promising delivery no later than 9/22 then told still in transit. from where Mars? Now I have to wait 5 to 7 days to see my refund, That must be coming from Mars too. Thats ok Zulilly companys like you don't last!
Tip for consumers: Go somewhere else!Ask S about Zulily
They had some great prices and a very easy to use web site BUT BUYER BEWARE! I placed an order September 10th and received an estimated delivery date of 9-26. Well that date has come and gone and I still have received nothing! I contacted customer service and got the generic response of " that's how we work". The items are shipped to Zulily then Zulily ships to you. It is September 29th I have not received any part of my order (170.00 worth of merchandise) and the web site states that Zulily doesn't even have it yet!!!!
Tip for consumers: Do not use Zulily! The lower prices do not mean a thing if you do not get the product!Ask Michele about Zulily
Zulily is fine IF you don't have a problem with an order but lookout if you do. We ordered two nightgowns on Aug 28th. On Sept 20th we received one, with absolutely no explanation as to why the second wasn't shipped. We immediately contacted Customer Service on Sept 20th. The Customer Service rep could not find a reason as to why the second nightgown was omitted from the order. She stated she would contact the vendor, which could take 2 - 3 days, to see why the second nightgown was not shipped and would contact me with an update via email. As of Sept 30th, we had not received any feedback at all. Today I contacted Zulily Customer Service again. The rep I spoke with indicated that they would be receiving more nightgowns in within a week or so, at which time, the missing nightgown would be shipped. By the time the item is received by Zulily and is shipped, which takes 7-10days, the Oct 14th birthday will have come and gone. One would expect if an order was placed in August, it wouldn't take 7 weeks to get.
Our main frustration is with the total lack of communication. Zulily needs to reevaluate their Customer Service policies regarding mandatory feedback to customers, especially when there is a problem. Had I not reached out to them again, I would still not know the status of my order. The original rep stated she would contact the vendor on Sept 20th. According to today's rep, Zulily "reached out" to the vendor on Sept 26th. No explanation as to why they delayed contacting the vendor. As far as we are concerned, PROBLEMS = NO FEEDBACK, NO EXPLANATIONS FOR THE LACK OF FEEDBACK, EMPTY APOLOGIES.
I wish I could give a 0 star. Horrible company. Very unprofessional staff. Horrible shipping. No returns with barely anything looking/fitting as pictures shows. A month or so to receive purchased goods, if you receive them and honestly not that much cheaper from any sale item you can find anywhere in stores or online from a better website. Also, I stopped an order before it got sent out to avoid a bad experience after being told it wouldnt be shipped for about 3weeks. Zulily customer service canceled order and I asked for email confirmation to where the customer service representative replied "Im not sure if you can get confirmation of that. Sometimes we send email confirmation or cancelation and sometimes we do not" I asked to speak with someone of higher authority, he put me on hold and came back and said that is not possible. Really right now!!! Get your company together people! Look at your online reviews - 1star is the most frequent rating. Please do yourself a favor and do not order from this company, even if you fall in love with an item in the picture-you can probably find it elsewhere or from actual company selling it online.
Tip for consumers: DO NOT ORDER FROM ZULILY!!Ask Joanna about Zulily
WATCH OUT! These people are shifty! I too ordered organic baby food that expired in a month and not only that i later found that the baby food company actually had a RECALL on that particular flavor of food. GREAT!
Along with that THEY DON'T ACCEPT RETURNS! You actually have to call them up and complain to get any kind of refund. This is hard when their clothes are all off-brand and the sizes are way-off!
The sales are not that deep. You can find much better ones in Burlington Coat Factory and Marshal's.
I have also purchased items from here that were not as described.
They charge $7 for shipping which is insane in the day and age of FREE SHIPPING
plus it can take up to 2-3 weeks for some items to ship. Don't buy anything that you will need in a hurry from here!
Just save your time effort and money and look elsewhere!
Tip for consumers: Don't shop here!Ask jennifer about Zulily
Beware of ordering from this company!! I ordered baby food from them and the whole lot (4 packages of 6 units each) ALL expire in one month!!! What!?! Really??? And it wasn't super cheap either! ALSO.... I just received a shirt for my baby and it had a tag but it was USED!!! The neck of the shirt is dingy, there is a stain on the front AND back and it has a hole in the back seam!!! Buyer BEWARE! A lot of their items are cheaply made crap from China! And ewwww...they ship me a used shirt and try to pass it off as new?? Who does the inspecting there? They should get fired!
Tip for consumers: Don't use this site!Ask julie about Zulily
Took 3 weeks to get a DVD, and it doesn't work right, picture messed up....it's been a MONTH and still haven't received the other items ordered!
Tip for consumers: Takes too long to receive orders. Haven't received items ordered almost a month ago.Ask Grandma about Zulily
Reply Reply All Forward
Fri, Sep 19, 2014 05:59 PM
Canadian buyers beware! I have ordered products from Zulily for the past few years. While placing items in my basket to order this week, I discovered the products listed in Canadian dollars are substantially higher than than the same products listed in US currency. I expected a straight US to CDN currency exchange for the products. Upon querying Zulily for why this price inflation, their response was "...for our international customers, the price for individual items is higher". They apologized for the inconvenience, and stated they would not change the inflated price of items. I have deleted the Zulily Application on my Ipad and would advise Canadian customers to ask why they should pay more for the exact same item as US customers prior to placing their orders. Please note, Canadian customers have separate line items for shipping, duty, taxes and border fees, which is completely expected and acceptable. My outrage is over CDN's paying more than the straight currency exchange for the same products.
Furthermore, there have been times whereby I have waited over a month to receive ordered items.
My suggestion is to NOT order clothes and to expect everything to take forever to get to you. Of the 4 items of clothing that I ordered, I was very disappointed in two of them. A top looked like it was sewn by a child. All crooked and off center.
Everything take a very long time to arrive. I purchased one item for a special occasion 2 and a half weeks out, it didn't' get to me in time.
The shipping from this site is horrible. I understand the system and that they have to wait till the sale ends to buy in bulk from the supplier and that adds on a week or two, however even once it has shipped it takes 2-3 times longer than any other online retailer. They only utilize FedEx SmartPost which takes over a week to finally arrive. To charge $7 shipping on an item that was over $50 and to have it go SmartPost is ridiculous.
This company is the worst! I have bought from them for about two years. In the beginning, everything was great as far as quality, price etc. However, over the last few months quality and plummeted. Items have been sent to me with holes in them, missing pieces and the wrong size. They have also cancelled orders stating "this item is no longer available" when I had ordered it a month ago and they had my money. I have had to call customer service about soooo many issues, I finally gave up and had them cancel all of my outstanding items.
They get bad information from their vendors and sell too many items when they cannot fill the orders. I am no longer using this company!
Tip for consumers: Don't use it! Beware!Ask Misty about Zulily
After you pay for your shipping it always ends up the same price as if I just went to the store and bought it. I don't know where they get the "retail prices" from but they are through the roof. Example- their keens are supposedly marked WAY down, but they are cheaper at Nordstrom!
Also, I have never placed an order that didn't take at least a month to arrive and many things said they would be shipped on a certain date, but when that date came, they changed the ship out date to two weeks later.
For the lack of a deal and slow wait times to get your things, I would NOT reccomend zulilly
Pretty cool site with tons of cute clothes for our girls. We really never experienced the issues that some have posted here. Considering the pricing, we don't expect the packages next day and really can't remember anything taking a lot more time then claimed.
Definately STAY AWAY. I ordered a coat-REAL overly large and it barely fit. I ordered I thought a pair of earings and got one. They did however give me a refund on the one earing and some store credit.
I have ordered server all things from Zulily over the past 2 years. Their customer service is terrible. They have a no refund policy, shipments take a long time, and their shipping costs are way too high. After getting emails for 2 years straight, I am un subscribing. Customer service is what makes or breaks a company and they are failing in my book.
So far I've placed 2 orders on zulily. My 1st order was a total of 9 items it took 2 1/2 weeks to receive 6 items, 2 items are in the process of being shipped and has an estimated delivery date equal to 3 1/2 weeks after order date, and 1 item still waiting to be shipped (currently 2 weeks past the estimated shipping date) The last item I probably wont receive until well after the 1 month mark of my order date. My 2nd order was for 3 items. I have received 1 item which was surprisingly shipped and received in a week and a half. The other 2 items have yet to be shipped and they are 2 days away from the estimated shipping date...I'm assuming I will be waiting for weeks for these just based on their history. I do enjoy the discounted prices but I am not a fan of waiting an entire month for something I paid for...I will not continue to shop on this website...I enjoy instant gratification when I'm feeding my online shopping addiction lol.
I ordered a beautiful dress for my daughter's pictures. The size was 1-3, it MIGHT fit my 2 1/2 year old niece, but it is likely too large. It didn't look like the picture, quality seems good, it weighs a ton! I also ordered a couple of outfits for my daughter and it has been close to a month and it hasn't even shipped.
In previous reviews people are saying they got great deals, I disagree, I think they are actually kind of expensive.
Tip for consumers: Original review on 9-8-14. Here we are, 9-22-14 and no surprise I STILL don't have the rest of my orderAsk Jenn about Zulily
This site presents itself so nicely. It draws you in to the point of near addiction in some cases, including mine. I had the alarm set on the app (or maybe it did it by itself) that goes off at 9 am and says "Time to shop Zulily" in my phone screen. I'd check the site 5 or 6 times a day, and find ALL the ways to shop.
Everything is professionally photographed and it all looks so lovely, of such great quality and you just gotta have it! I bought several shirts, a jacket, a step on trash can, a toilet paper holder and two pairs of Toms shoes.
I have gotten the toilet paper holder and one pair of the Toms. I'm still waiting on the other pair. Why didn't they ship together? Who knows??
I found this site yesterday and my heart just sunk. I don't have money to lose on ill fitting and ill made items so I picked up the phone and called them. I said that I had read this site and was horrified to see that the quality of clothing was poor, and that most times they didn't fit and that I was on a fixed income (who isn't?) and told them I wanted to cancel all clothing items. I'd take the trash can if it will ever get here and I want the other pair of Toms.
To my amazement they cancelled the clothes and my refund is processing. Amazing...simply amazing. And better yet, the Toms that I've watched stay stagnant on their "way to Zulily" are magically preparing for shipping!! As for the trash can, well, it'll get here eventually. I wish it would hurry up tho---I got it to keep my kitten out of my bathroom trash!!
So, all in all, Zulily has it's good and bad qualities. They did accommodate me in my time of hysteria and they did magically get my shoes moving. Some things are priced fairly and some are crazy bad. I can do better with my prime account on Amazon. It just depends. Like with anything else you have to shop around.
I will say this...if you didn't know about their policy and how they acquired their merchandise, and that it was a long wait to get your things, it's your own fault for not reading!! This is not Zulily's problem, it's yours. You must read all the fine (or in your face LARGE) print!!!!!!!!!
So, just be a savvy shopper and don't let them sucker you in by their pretty pictures and magical words. And if you get something that is of poor quality or doesn't fit, CALL THEM and tell them. What have you got to lose?
Tip for consumers: READ THE POLICIES!!!!Ask Sandy about Zulily
I have ordered many things from them but the necklace I ordered came in pieces. I have been happy with most of the items but now I have to figure out if I can repair this necklace. It will be a while before I order again. Unfortunately it cannot be returned.
I should have read all these reviews before I ordered anything from Zulily! Took close to five weeks to receive my three items that were individually packaged and sent separately within a one week period (not very environmentally conscious). Also, I was disappointed in the quality of the material, very cheaply made. I honestly would be embarrassed to wear one of the cardigans I purchased to work, it's that bad! I will be cancelling my account with the site.
Ordered 5 items on august 29. It took a couple of weeks to get one of the items. I loved it; it was a great price and I got compliments on it the two times I've worn it.
After 2-1/2 weeks, I received two more items: a maxi dress and a top. I cannot wear either one: The maxi dress is flowy hi/low. Fabric is shorter on the sides, but the material doesn't lay right and really sticks out from the sides of the waist. Makes your hips look a lot bigger. Very strange, and I don't think most women would even buy the dress. The shirt is kind of weird.
On all of these items, there is only one picture and I came to realize, they are on mannequins, not modeled on real people.
Fourth item was a halter shirt. Again, cute in the picture, on a mannequin, size medium (which I am). Put it on and the front dips down so low I cannot wear it. The halter is stretchy, so you can't tie and adjust it -- it is the length it is. Again, couldn't see that from the picture when I bought it.
Fifth and final item is a dress. Zulily still has not received it from the manufacturer even though they were supposed to ship to me 5 days ago. I anticipate this item will take from 4 to 5 weeks to receive. I hope I can use this dress.
So, great prices. Spent $84 on 5 items. But, 3 of them I can't wear and they are not returnable. IF the final piece fits me, I will have two articles of clothing for $84. I could have gotten the same in stores for a lot less.
Due to the no-return policy, poor item descriptions and pictures, I will not take a chance on this company again.
Tip for consumers: If you are willing to gamble on their clothes, you won't be disappointed. If it doesn't fit you right, you are stuck with garments you can't wear or return for a refund.Ask Erika about Zulily
I placed an order, a debit on my account from Zulily was made yet they have "no record" of my order..no status..tracking. .nothing, I am beyond disgusted
My first time ever leaving a review for a company and this one is warranted, if I could leave it with no stars I would! Ordered 4 items on the same date. Took me close to a month to get the items. The material is cheap looking, see through and way too small as a size. Ordered a dress, received it tonight and the button holes are broken. Sweater I ordered as a large (normal medium to large size for me) and the sweater is so small it fits my 12 yr old daughter who weighs 63 pounds! Does not fit me. Ordered an expensive watch, it looks cheap and is clearly not worth what I paid. Will never order from this company again! Living in Alaska we do a lot of online shopping and this is truly a disappointing waste of money.
My first purchase from Zulily went fine. I ordered a bag, it came as expected a few weeks later. The second purchase was a metal spice rack and some other organizational products. Some metal pieces on the spice rack were welded crooked, so the spice jars didn't rest in the grooves. (And what good is a spice rack when it cant even hold the spice jars that accompany it?) I called Zulily and was told it was a final sale and I could not exchange it because it was no longer offered.. So they offered me a $10 credit, which would be nice if it covered a fraction of what I spent on the spice rack. I waited two months for them to ship a spice rack that didn't even hold spices. Great.
Since that didn't quite fill up my BS meter,....I fell in love with a duvet cover, and Zulily just happened to be offering it, so I placed my third order with them. I then ran across the exact same duvet on the Bed Bath and Beyond website ten minutes later, for the same price after BBB's 20% coupon. I went back to Zulily to cancel my order, as BBB's shipping is much faster and FREE. Zulily hadn't even processed my payment, but the response on their website when I cancelled was that it would take "several days" to process my refund and they also shorted me the freight amount. Even though the item was never even ordered from their supplier and was never shipped anywhere. So they went ahead and charged me, took days to give me a refund, and I'm still out freight costs.
So, here's what I've found out. Their prices are NOT special. Many other online sites offer the exact same discounts. I still subscribe to their e-mails, and when they have something I want, I google the item and it's usually offered by a big retailer for about the same price. And big retailers aren't going to take two months to ship it to you and deny refunds and returns for crappy items. If you sign up for e-mails most retailers will send you coupon codes that put their prices on par with Zulily. Zulily isn't some kind of exclusive buying website. These retailers are trying to offload overstock, season's crap, and items they can't sell elsewhere, and any store with buying power can and does offer the exact same prices. And if I buy something I don't like from BBB, or it arrives broken, I can march up in the store and get my money back the next day. There is no legitimate company that denies returning a broken item.
I am a very regular customer of Zulily and have bought close to 100+ items. I have only been disappointed in maybe one or two, but both were my fault. A few things that will help:
1). Know and understand that shipping takes FOREVER! If you need something fairly quickly for a gift, don't get it here. I'm shopping now (in July, August and September) for Halloween, Thanksgiving and Christmas. I'll stop ordering from Zulily for Christmas probably in October.
2). Know and understand how shipping works. You pay once, then get free shipping for the day (or all weekend if you order on a Friday). Best thing to do is buy one small item to get the lowest price on shipping, then go back and order the rest of your items to get the free shipping. There are extra charges for bigger/heavier items, and the shipping is pretty steep - just be aware of that. I don't buy any of those items, as I can likely get them elsewhere for less or even free shipping.
3). You can get some fabulous deals and unique items you won't find anywhere else. BUY FROM REPUTABLE BRANDS. Or if you don't know the brand, look at all of the items they have for sale. If they look quality, they probably are. I don't buy as many of the clothes...more of the home products. I have never been dissatisfied with the quality of any of my items. And I've literally bought upwards of 100 things. Even the few clothing pieces I've ordered have been spot on size-wise and quality-wise. But I've bought reputable brands (Vigoss jeans, Calvin Klein and Izod for my son, etc.). If the brand is one that I've never heard of, I google it to see what it's all about. I've never gone wrong there.
4). I've never had an issue with customer service. Two of my items were cancelled for whatever reason, so they immediately refunded my money and gave me a $10 credit for each item. One of my items was supposed to be a set but only came with one. They immediately refunded my money and again gave me a $10 credit. I've been very impressed with every interaction I've had.
5). I am a huge online shopper. I shop around. I know what's a deal and what's not. Be an informed consumer. If I think a price is a little higher than it should be, I research it. Occasionally I can find the same item at a cheaper price on Amazon or elsewhere. If that's the case, I don't buy it from Zulily. Other times it's a steal. Or a product you can't find anywhere else. Those are the ones I snatch up.
6). Know that the good stuff is going to go fast and you may lose it. You can always add the missed item to your waitlist and hope that it comes back. Sometimes they do, and sometimes they don't. That's what makes it fun to shop - trying to purchase the last one available!
7). If you go in fully informed and do your research, just like anything else you buy, you'll love this site. I am a huge fan and will remain so for a long time!
I believe after placing some orders that I understand how it all works. Companies put their merchandise on Zulily. And then Zulily sells to me. After the sale ends, which can last as long as a month, a bulk order is placed to the company and that is why the prices are cheap and getting the items take so long. I joined Zulily in April and it took awhile to figure it out. I learned to buy from reputable companies. I got a couple of good buys this way. I also have gotten some really poor quality items also. I know my size and have done pretty well but always check the sizing link by the item to find out the individual company's sizing. I did get a pair of pants way too small. Then what do you do? I have a few items that I have just turned around and given to charity. So I look for sales by companies I know the quality of their items, and I have learned to have patience. I think I will stick to sites like Hautelook for quality and the ability to make returns.
Tip for consumers: Stick to purchasing through sales that are well-known brands. That way you get quality with savings. I have placed orders in the summer for fall items and that worked. Don't buy things without checking each individual company's size chart.Ask TS about Zulily
First time ordering...ordered a top and a pair of pants. I got a top of POOR quality that was not dyed in one spot (top was teal and a huge white area) and sent me the wrong size pants..and came separately, so how u can mess up both items, I don't know. I think this is CHEAP, CHEAP CHINA made stuff from what I am now reading and from what I saw and felt for myself. The pants were one size under what I wear in PLUS sizing, and these jeans were clearly junior sizing so correct size wouldn't have fit anyways.
Everything looks so good on the website, and such crap when u get it. BEWARE! However, Zulily customer service did refund me my money, and the reps were very empathetic...I'm sure they have plenty of practice.
Tip for consumers: Try ordering one item before loading up, and check the quality and sizing out..Ask Tonya about Zulily
My items were shipped efficiently. My problem is with quality. Snow pants have liner stitched outside pants in one spot and super thin ankle opening that cannot fit over the boots. The boots themselves are warm, but SO HEAVY that my daughter can barely lift her feet in them. Will not order again from this site-not worth the savings. Products seem like the rejects of brand names.
This is my first order and my last! I ordered 3 items on Aug 8th, which took almost a month to recieve two of them, and one is still MIA!! No email explanation as to why! (I.e. it's back ordered.) The two that finally showed up are not anything special and I overpaid per quality I received! I contacted customer service and they said, "items are shipped from warehouses all over the country so, they can't control timing / shipping / etc." Really?! I've been an online shopper for years and have never in my life experienced items
not being delivered in a timely (even in a 3 week period) manner of just not delivered period!
Sorry Zulily, you just lost another customer!!
Tip for consumers: Do not shop here! Loads of other websites offering better values (like free shipping!) and you'll definitely recieve your items well before the New Year!Ask RM about Zulily
Do not order from this website, especially if you intend to buy a lot of items.
Let me begin with the small bit of positive I have to say: All but one item out of 19 fit me. That's it. That's all I've got. I received 6 shirts that that, while lovely, I will only wear when I have the time to hand wash them despite their being advertised as machine wash. I received one shirt that has no tag so add that in to the hand wash only too. I received a pair of jeans advertised as skinny but that are actually boot cut, a pair of flats so poorly made that you can see my toes when I walk, a necklace advertised to be rose gold but is actually yellow gold, a dress that is advertised beautifully but actually has a slit up to my crotch and slits on the sides of my breasts so it will have to be altered to be decent to wear, and worst of all a coat that was just completely the WRONG coat, as in not the coat I ordered at all it doesn't even resemble it.
The very worst part is that I still have a couple of items on the way. My entire order was due to arrive on 9/1/14 about two weeks after I sent in the order, but most items have arrived well after that date and it is 9/10 and I am still missing some.
When all of this was brought to the attention of customer service they said they could not send me the coat I ordered because they don't have it, and gave me a measly $10 credit for their website, as if I would order anything else from them.
Tip for consumers: Go to Kohls instead.Ask Courtney about Zulily
Ordered 3 dresses at the end of June, received the last one today (sept 10). Will never shop here again, first dress was not as described, it looks more like night wear :( also their sizing charts are off and lack of customer service is disappointing.
First time to purchase, will never purchase or recommend zulily to anyone.
I ordered 3 items. I have received 2 so far. The other is in transit to zulily and been that way for over 2 weeks. The sizing is all wrong. I ordered bigger still almost to small. The dress fell apart while she was wearing it the first time.its trash now. It's been over 30 days on the last item. It will be to cold to wear more than likely before I receive. Quality is poor. Service and delivery is slow. I will never order from them again. First time buyer last time shopper.
Tip for consumers: Be prepared to wait on shipping..Ask Shannon about Zulily
Terrible! I ordered two bras. One was fine. The other was the correct style but waaaay the wrong size. They refunded my money plus gave me a $10 credit. Later, I ordered some perfume and a pair of size 9W purple shoes. The perfume was fine. And the shoes were the correct style but size 11W and black. Again, they refunded my money and gave me a $10 credit. They can just keep the credit. It's just waaaay too disappointing to order something you really want, only to not get it.
Tip for consumers: Just don't order.Ask Julie about Zulily
On Labor day I took advantage of a sale and bought two pairs of flats and two boots from Zulily. I was worried from reading reviews but everything arrived in good condition and within eight days. The flats fit perfectly and one pair of boots do but the other pair is stiff and squeaks. However, that's a chance you take when you shop online on a site that can't offer item reviews. Overall, I'm very satisfied with the quality of my products especially considering the great price I got them for.