It was received into the post office from UPS on 6-18-11.
Seattle, WA 98134
Tel: (877) 779-5615 or (888) 826-6564
403 Reviews for Zulily.com
Invited friends and family in order to get store credit.
My grand-daughter will probably not fit in the shoes by the time they come.
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I ordered a shirt for a sudden wedding (sudden in the sense that my idiot brother didn't plan his wedding until the last minute, and I was scrambling to find proper clothes in a short period while living on an island without any real stores). My sister found this for me and ordered it without checking out the site.
The shirt is lovely. It looks great, but I'm not exactly impressed with the site itself.
The shirt arrived in a shipping bag with the shirt basically just shoved in a ball inside. If I hadn't already planned to wash it first, I'd certainly have had to iron it before wear, but the real problem was the fact that one entire sleeve was covered in some kind of stain, like the shirt was rubbed against a tire or something. The stains are fairly bad, though I'm hoping they'll wash out, as I'm out of time and don't have a choice.
The shirt also doesn't have any tags. At all. As in, when I wash this, I won't know how to do it, because even the tags that usually have washing information are missing. That's...questionable.
If I can wash the shirt, I'll write it off as a narrow escape and just not order from this company again. I don't want to bother with a company that doesn't do any quality check whatsoever, because this stain wasn't easy to miss. Someone had to have either seen it or put the shirt on some objectionable surface before packaging. Either way, not good enough for me.
Two stars because I really do like the shirt, and ordering wasn't difficult. Minus three stars for stains and missing tags and questionable quality.
Shipping does take a while, but this is clearly stated before you place your order. I have loved everything I have ordered, and I have ordered many items over the past several months. All of my favorites are from zulily. They also tell me when my order is being shipped to zulily and when it has left for my home delivery and provide a tracking number. I have had no problems, so I have not had to contact customer service, so I cannot speak to that.
I order 2 pairs of boots for my daugther. In the website the picture looked of good quality. When I recieved the order after 3 weeks I was extremelly dissapointed! Poor quality and craftsmanship on the boots not worth the price I payed. Better quality boots at Wal-Mart for less money.
I have not experienced the same quality issues that others have mentioned. The product I have received has always been of a high quality and standard. My biggest gripe with the site is the length of time they take to take my payment. I placed an order on 10/12 and only today, 10/29, has the amount been taken from my account. It's just really annoying. Because of this, I'll probably not used he site anymore. The site dies clearly state the delivery times, so although it's frustrating having to wait so long for the items you ordered, it should be expected.
I ordered 2 pairs of boots. The shipping turn around does take some time, but it was clearly stated when I made my purchase. They even came a couple days earlier than originally expected. I'm sure some of the bad reviews are justified, but I had to share my expierence with the company as I did encounter an issue. Both pairs of boots were manufactured by the same company and I ordered a 5 1/2 for both. However, only one of the pairs fit, and the other which was labeled everywhere a 5 1/2; was a size and a half too big. A friend tried them on who is a size 7 and they fit perfect. I called customer service and they couldn't of done a better job to keep me a satisfied customer. They not only refunded my account with a store credit, they let me keep the boots to pass along to my girlfriend. A+++ for customer service! I've ordered on similar sites (i.e., Nomorerack) and their customer service department was terrible! I now know where to order items for the holidays if I am looking for a good deal. Although, I will be aware of the items that I do purchase. Happy Shopping! Hope this helps some...
Ordered over 3 weeks ago, it took 3 weeks for it to process and then they cancelled my order. They do not have the merchandise when you buy it, so they don't process your order for weeks!
There is no customer service to speak of and even though you haven't received your order and still waiting after three weeks, and you want to cancel the order, don't call zulily to cancel, call your credit card and cancel it first. then call zulily, they will charge that credit card quicker than you can say "crooked sales" rather than cancel your order. Lesson learned, should of read the reviews before ordering off this site.
Shipping takes FOREVER!!! Also, miss sized products, dirty clothes. DELETE this site from your computer! UGH!!!
I don't think this site deserves any stars. I ordered for the first time and received the wrong item. I made several attempts to contact customer service to no avail. I will never order from them again.
Purchase a tshirt and its said shipped but when i called they can't find any info to where is my order..
I have had a similar experience...the clothes run very small and they are cheap cheap cheap looking. Very thin material. My items were not returnable, so I'm stuck with cheap looking clothes that are too small. Don't waste your time with this company, no matter how good the deal looks!!!
Apparently there is no quality control at Zulily. Recently, I increased by orders b/c I needed fall clothing for my daughter, who just started school. Unless you purchase a nationally-recognized brand, DON'T ORDER! The sizing is weird, the clothing is made of low-quality fabric, there are tears, holes, seams coming apart, and recently, a holiday inflatable decoration lost its first blower in 7 days, 2 days later, the 2nd went out. No exchanges. If you complain you might get a refund for the defective item, but not the 2 matching tops for which you now have no matching leggings! There customer service reps seem to be trained to placate customers, but they really need to get a handle on the quality issues up front and stop shipping out damaged merchandise. I don't know if their vendors are shipping their seconds because there are no exchanges, or if Zulily's buyers are not paying attention to what they order for sale. And it has gone downhill recently. The shipping wait is completely inexcusable.
The site wont let me view it unless I have a facebook account and can promote through MY personal use of the space. Im not sorry I dont buy in to social media. Apparently this site is just an advertising whore. No thanks.
My review is mainly about their customer service. We moved recently and I mistakenly didn't change my address when placing an order and my packages were sent to my old house and subsequently, refused. Zulily customer service changed my address for me and immediately had the packages re-sent to me. Unfortunately, one of the outfits I ordered appeared to have mildew or some other stain on it, so I called customer service. They could not have been more helpful! Not only did I receive a full refund for the outfit (because they showed no others in stock) but I also received a $10.00 credit because it didn't work out. The entire transaction took maybe 5 minutes and I couldn't have been happier. Very please to see good customer service!!
I do buy a good amount of stuff from Zulily. There are good points and not so good ones. I am usually satisfied with the stuff I buy. I have, however, ordered a couple items and then a few days later have received a notice that I will not get an item. I have also received damaged items. Zulily has always refunded the cost and sometimes also given me a $10 credit. Some of the prices are so low, I just cannot order them. My bigger complaint is the shipping time. It does take a longer than average time to get purchases. You really can't depend on getting your stuff by holidays or birthdays or events like that. If I buy from them, it is usually for stuff I am not in a hurry for.
This site popped up on my face book and I made a purchase, not unlike some others, I noticed the delivery was not fast, they ship to ups and then ups ships to usps. I received a pair of shoes, (each shoe a different size). There was no return info in the package and when I called I found that I had to pay for return and only get a site credit for my purchase, so I am out at least $10 for shipping and have a credit for a site I do not trust.
It's a hit or miss with Zulily, I have bought a 2pc for my niece, the price was great, order a size 12 in kids and got a two pc that will fit my 4yr old, top was so tiny, it was not wearable at all, barely covered anything, had to through it away and I have had some great purchases, with designer sunglasses,clothes for my daughter, I don't buy dresses, because they either run small and dont fit well. havent been succesful with dresses, Sometimes the quality is cheap, bought my daughter 6 swimsuits, two of them, the plastic hooks broke, but I continue to buy, sometimes I buy novelty things that I like to gift to my friends when I see something I like. I think, you have to research product before you buy. Usually they sell close outs. Consumer Beware.
I am very familiar with Zulily and find it unfortunate that so many shoppers had a less than wonderful experience with the website, but after reading several reviews I was compelled to write my own. Zulily is a wonderful site that sells great merchandise at a sharply discounted rate. I believe that there are purchasers who bought garments or other merchandise that was damaged. This, however, is not the fault of Zulily. They are not the manufacturer. They buy product from vendors and have faith that their vendors will provide them with a good product. I also read that the delivery time is incredibly long and Zulily oversells items that aren't in stock. The reason the delivery time is long is because Zulily must first wait for their vendors to ship them the merchandise then they ship from their facility. Zulily has a tight schedule and they expect every vendor to adhere to it, but that doesn't always happen. They also DO NOT oversell items. They sell the exact amount of items a vendor tells them is available. Again, Zulily is trusting the vendors they are working with. No business is perfect but Zulily is a great e-commerce site that gets quality products to consumers at an unbeatable price.
The shipping seems to take an unusually long amount of time and two of the four pieces I ordered were terrible quality. After the first washing of one shirt, every single button ripped off. Another shirt had several large tears in the sleeve right out of the package. Boo. If you are going to sell clothes at least make sure they are well made and high quality. I will never order here again.
I wasn't sure when I could see the reviews of customers before ordering...
I JUST GET MY STUFF .Everything is Ok .All items in the one shipping and cloths look great.I had to wait over two weeks but I expected that.
What a horrible business model. I'll admit, I fell for one of their facebook ads, and I got a great deal on a couple of jackets, my first experience was ok. My second experience made me realize that I fell for their silly scheme. They make you think you're getting something special and uncommon, BAIT. They make you sign up prior to viewing their inventory, GOTCHA. Then, they make you pay for clothing they don't even have in stock, then, order it on your behalf, hoping and praying someone doesn't make a mistake, and then, you wait and wait and wait and wait. It could take several weeks to realize something is wrong, meanwhile, they have your money. Oh, what a scam! Amazon.com, Overstock.com and all the others are far superior. Zulily doesn't accept returns, they inundated you with email blasts, and they make you wait for an entiriy for your purchase. This seems like an archaic way to do business these days.
This is the worst on line experience I ever had. It will be my last time. Never, ever will I order from them ever again. What a waste of my time. I guess the time I get the product, I be too old to wear them. Good grief. Should have check out the review before I order it.
Update- Oct 8th I recieved the rest of my order- 5 weeks and 1 day later... I only had to complain once ;-)--- The worst quality yet... I wish I had the two or three week shipping they advertise, but it has been 4 weeks and my items still haven't even SHIPPED! I ordered some sweater dresses for my daughter which she will probably outgrow before they arrive. I also ordered a dress for myself, which arrived after 15 days but was 2 sizes smaller than the size chart which I carefully checked before ordering. I also received the shirt I ordered but it is cheap & small & SEE-THROUGH! It was not see through on the picture! These items are non-returnable for a reason... everyone would return them. The quality is poor when you actually receive them & the size is simply not correct, even though they list a size chart next to each item. I just received the brand name shirt I ordered for my son (I went to the local department store and tried on shirts with him to ensure the proper size first) and it was sooooo long it looked like a dress (my son is skinny and almost 6 feet tall so usually kids shirts are too short). He was laughing so hard he was crying 'cause it looked so WRONG. If you are looking for trinkets, this site might work but don't be in a hurry- 2 months is evidently a reasonable time frame for them.
Terrible service. I personally think they are a scam.
After ordering 5 items, 2 of which were incomplete and one was missing, and after waiting for the completion of the order which never arrived for another two weeks, I returned the package to the company after getting in touch and explaining what the problem was.
After another 3 weeks they said they never received my package with the returns and refused to refund my money.
I had to contact Royal Mail with my postage information and receipt and they have told me that is very unusual and unlikely that would happen. They have covered some of the cost although I do firmly believe, just like Royal Mail that Zulily have just taken advantage of the situation.
Just do not use them. They are terrible.
I wish I would've read these reviews before ordering. Zulily shipped my order, supposedly thru UPS. I waited a week after being unable to track the # on UPS website. I then called Zulily customer service. I was given a $10 credit along with a refund of my money because they said it was shipped from their facility but lost in transit?!?? Bad first time user experience.
Do not buy clothing at this site. I ordered 3 Life is Good shirts. 2 were seconds. Like, shirts with arms for one size and body for another size. I think this is just a way to get rid of stuff that wouldn't otherwise sell in a million years. No wonder they won't take anything back! Other non-clothing items were purchased for Christmas gifts. Now I'm afraid to give them.
I had earlier complained about Zulily not having uniform sizing for children's clothes and that they do not accept exchanges. But, what they did do is credit my account $12.99 and told me to donate the sweatsuit to charity. So I have to revised my review that I would prefer an exchange, but appreciate the credit.
There is extremely poor customer service. When I called to find out what happened to my order a month after it was made, they told me that each item had been shipped out separately. The first item's estimated arrival date was already two weeks past and all they could tell me was I needed to check my local post office.
Furthermore, to tell me this they put me on hold for 5 minutes. The representative told me straight out that they only have access to what I see under my own account. There was no one available to explain their shipping procedures and the second time I called I was hung up on. I thought it was a disconnection, but when I tried to call again they were "busy". I regret making a purchase on this site and I would like to close my account.
The sizes are WAY OFF. I opened my package and was shocked. I'd say the clothing items I ordered were at least 4 or 5 sizes too small and way too long. Shipping took over a month and prices were too expensive for what I paid. I can't review the items on the site to warn other consumers. Buyers beware, you won't be happy with what you get.
Terribly disappointed in the quality of the toddler superhero batman and robin costumes I ordered, very cheaply made, took forever for them to arrive almost 3 weeks and the superman/batman cape I ordered after 3 weeks of waiting they cancelled the order said they could not complete my order, gave me a 10 dollar credit which I will never lose because I believer the quality and customer service are unsatisfactory.
I ordered a jacket from them and got charged twice for it . When I called them about it they said they had sent the first charge back to my bank , but my bank never received it. And worst of all I never received the jacket , Purolator tracking says the item doesn't exists
Finally had it with Zulily as a customer. The items I have received are either paper thin clothing for children that looks nothing like the picture, or the sizes are just completely off. A 2T fits more like a 12 month or smaller, et cetera. I contact customer service and they say they will add a credit to my account within 48 hours and 4 days later no credit. Now they have just started ignoring all my emails all together as if that is the best solution.
Absolute, complete, and utter garbage. The pictures DO NOT display the actual merchandise which are cheap imitations of what they display. Horrible quality and false advertising is all Zulily.com represents. NO REFUNDS unless you complain till your blue in the face.
I have ordered several times from zulily. I have had a pleasant experience each time. Their kids clothes are so cheap I often buy for my daughter. I do have some complaints about shipping speed, if you need it asap I wouldnt count on it. However I called with my concerns about how long my order took (about 2 weeks) to their customer service phone number, where talking to a live person is possible! And they refunded me the entire cost of my shipping with no complaints.
The worst online ordering experience ever! Ordered a pair of shoes the first tome which went great. 2nd order was a new bed for my daughter. Half of the shipment arrived on time. The other half was lost in ups outer space for several weeks and finally after dozens of calls on my part the second half finally arrived. The problem is the second half did not match the 1st half. As of today I have half a bed in white wood and the other in expresso. Zulilly representatives are some of the nicest most empathetic customer reps I've ever spoke to. Thing is nothing ever gets done. It is all talk. For 3 weeks I've been told, there would be a correct shipment in the next 7 days or a refund. Today, months after ordering and weeks after receiving the wrong box 2 of 2, all they can tell me is sorry we are waiting to hear from the vendor/shipper. Horrible experience.
Zulilly takes experience to really get a deal. There are so many things to do in order to make sure you are actually getting a deal and buying something of decent quality. Comments from other reviewers are helpful if you want to shop this site. I am sorely disappointed with the merchandise. I looked at all the pics and read the description. It was not the advertised material! The item is okay but I would not have bought it at an off the rack store and I definitely would not have paid what I paid. You can't take the website description
I've order 3 or 4 different times n each time the shipping was fast one to two weeks maybe a little more but I mean it explains it on their website why I takes a while to get ur item!!! People wit negative comments about the shipping to need to do better research......like I've said I ordered 3-4 times all my items have always been good material looks exactly like the picture how this last order I ordered a size 7 in women's n they sent me an 8 I emailed them n since they don't do returns they are giving me BACK my money PLUS!!! $10 of store credit!!! N they are letting me keep the boots! They said I could donate them give em away or dispose of them how I saw was best!!! They will continue tiger orders from me awesome customer service!!!
I have read all of these reviews and would like to address certain issues.. 1) complaining about how long it takes for your items to get to your house: when you read "how I works" on their website, it clearly states that they do not have a warehouse. They are ordering from companies who then ship to zulily. Of course it is going to take time. 2) for those of you who are receiving items that are poor quality or do not fit well, it is in your best interest to not be impulsive about purchases. I have filtered through many many pages before I found something I liked, read the size chart, and zoomed in all angles of the picture to see exactly what it looks like. I have purchased two dresses, and three shirts, and am satisfied with every one of my purchases. I would recommend this site to anyone. You just have to understand, and have time for scrutinizing shopping.
I wish I would have looked at this site before I placed my order. The shoes I ordered came within a few days, but they smelled of gasoline and were at least one size too small. The dress I ordered came a month after the shoes. It is not the style or color I ordered but the size is correct. It is of poor quality and has strings hanging from it. I'll keep it to wear around the house. I am waiting to hear back from Zulily with info about returning the shoes but according to this site, it looks like I'm going to have a battle on my hands. This will be the first and last time I ever order from Zulily again.
I would not order from this site again. Ordered an outfit and top and bottom did not match. They refunded one item and gave me a store credit for the other. The outfit is useless. Very disappointed with my first experience. Would not buy from again. The quality was not there also.
I have ordered twice from you and both times the merchandise is of wonderful quality and arrived in fabulous packaging. I'm astounded and relieved that now I can shop your lines without fear of being "taken". If everything I order from you comes to me as nicely as my two past orders, you have me as a customer for life!
Ordered 4 items. Received 1st one (pair of womens boots) 3 weeks later. Color is suppose to be black. They were so faded that they looked grey in color in many spots. These are not wearable even under slacks. They look like an old pair of boots that were left out in the sun. I still have not received the other items and am very leery of what condition these will be in. I will not be ordering from Zulily ever again! Obviously good quality items and customer statisfaction is not a priority. Now I know what the real reason behind "no returns" is about!
I just want to look and see what is there but you can't unless you sign up. Then you get bombarded with emails. Terrible.
My family loves Zulily. Yes, it can take awhile for orders to arrive, but they're pretty candid about that - they don't warehouse the items they sell, so they have to get them from the vendor before they ship them to you. We've gotten a couple of not-so-quality items (a couple of clothing pieces that we *never* would have purchased had we seen them in-person first), but we've also gotten some great deals on some high-quality merchandise. Were huge fans of The Honest Company and Moleskine, both of which recently had GREAT sales through Zulily. And we've had nothing but great experiences with Customer Service the couple of times we've had issues.
I'm trying to stop the emails from this company...unsubscribe...and you can't... i have sent emails asking them to take me off their list of emails and no responce...
Anyone have any ideas how to block them???? i must get 5 or 5 emails a day!
I ordered something from this last year and it was the worst.BEWARE.The merchandise takes soooo long to get I assume they are placing orders from China.
Do not order from this website. I have been waiting almost 1 month for my items to be shipped. And after multiple emails they have not bothered to respond to my inquiries.
I just ordered an Ergo baby carrier for $54! I verified with Ergo's customer service and they said Zulily was an authorized dealer and that the Ergos on sale were authentic. AWESOME. I got a Petunia Picklebottom Ergo in the Heavenly Holland print which retails for $140! Holy cow thank you Zulily! I will be back, and I don't care if it takes a month to get to me, for that price! You guys rock!
There are a lot of really cute items on the site. The quality varies depending on the brand, but most of the brands I have tried have been good or average. A few were low quality. There's a few that have very nice quality clothes, but the quality is not what I would have considered high end. The quality seems comparable to items I've bought at Kohl's, Macy's, T.J.Maxx or Marshall's, but usually not as good as a high-quality store like Gymboree. I've googled some of the brands and most don't usually sell for much more than the prices on Zulily. For some of the toys, the prices were better on Zulily than elsewhere, but I've gotten a couple of damaged toys. Their customer service has been good to me. They actually refunded me the price of all of the damaged items I've received. I would never recommend buying a gift from this site because it does take a while for shipping and when you order something, there's no guarantee you'll get it. I've ordered a few items that got "canceled". They say that they bulk order the merchandise from vendors and sometimes the vendors don't send enough items to fill all of the orders. I don't understand how a company that seems to be doing well and is well-known can't contact a vendor who frequently sells items on their site and request more of an item so they aren't disappointing customers. Many of the brands I googled don't seem to be sold at many places, so I would think they make a lot of money off of Zulily and should want to meet their customer's demands. Usually the prices aren't really a steal; clearance prices elsewhere are usually more of a deal. It's a fun site to shop because of the way they display the clothing and many of the items are cute and unique. If you order from the site, buy for yourself or your own children and just keep in mind that you'll almost definitely wait almost a month or more to receive the item and there's a real possibility your item(s) will be canceled. Also remember when shopping that they put a hold on your credit card for about three days and then take it off. A month or so later when they item actually ships, the amount is then charged. It is hard to keep tract of and I can see how it can lead to trouble. Overall, I've bought a lot of clothing, toys and maternity/baby items from Zulily that I loved and I do really like the site. It's just a site that you have judge in its own category instead of like a regular store.
I placed an order for 2 items on 9/02. I received one item today and according to the tracker I'm scheduled to get the other on Monday. So far I'm pleased with this site. Ill continue to rate my experiences.