I sent Zulily customer service a polite email, attaching relevant screen shots. (in 201 reviews)
Detailed Rating Summary
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I've ordered quite a bit from Zulily. They state clearly that some items will ship at different times. If you need something sooner, there's a very clearly tab marked "Ready To Ship". Everything I've ordered has been good quality, and I'm sure I'll be ordering from them again soon.
Ok, so I've read many reviews and every complaint seems explainable. As with any online purchase, there is always a chance of not getting "exactly" what you expected. That's the price you pay for not shopping and seeing and touching before buying. Having said that, I feel the need to defend Zulily, because they explain on their website that the orders take awhile, and why. They also explain their policy concerning refunds, and it is very easy to unsubscribe to their e-mails. I have placed several orders with Zulily, and have not once been disappointed by my purchase.... surprised by color once, but not disappointed. I have been extremely satisfied with quality and pricing. I purchase clothing and shoes for my granddaughter, and I plan ahead... because I understand how Zulily works, and know that I won't get the items that I order right away. Do your research people. If you must have the instant gratification... go to the mall, if you can plan ahead and/or wait a month for your purchase, Zulily is awesome! BTW... Zulily doesn't make what they sell... if there is a quality issue, inform them so that their purchasers can address the issue... help them out, nobody's perfect. Even Wal-Mart has defective items sometimes. I always get compliments on how my granddaughter is dressed and I don't have to break the bank to give her a unique look! Thanks Zulily. :)
I looked at the website on and off for months. I hate ordering clothes without trying them on and i did see their no return policy so i was even more hesitant to buy. I found something so cute i just had to buy it. It just was not as cute when i got it. I did contact them through email about my size concerns. I asked them why plus sized clothes were on skinny models. When i say plus size i am not talking about a size 10, i am talking about 18+. I was thanked for my feedback and would take my concern into consideration. In the meantime i saw 2 more tops that were very nice looking so i bought them. Neither came close to fitting so they went into the donation pile. I still see ''plus size'' clothes on skinny models so 3 strikes and you are OUT. Money wasted, leason learned.
Its a good online store to buy affordable stuff.I have notice their business is booming as they selling more items everyday.They have branded and not so known ones.The smart way of me buying from them is if i dont know the brand name i will seach over the internet because ive learn my lesson buying baby clothes because i base on how it looks on the picture when the item arrive im so disappointed for the poor quality not to mention about taking ages to arrive.Since then im more careful on the brand.Lately,theyre adding more known brands.I also experience that they send me the wrong item but provide my refund and store credit plus i get to keep the wrong item.Regarding their shipping,some of you probably doesnt know that they explain the reason why the shipping is taking long time.You can check the "shipping info".For them to provide cheapest merchandise they have the agreement to the brands that they will order by bulk for them to get the cheap price.So for them to get it zulily must wait till the end of the days of sales.Which means as long as the brands is not remove from the site "LAST CHANCE" yet,they cant finish your order anytime soon.Unless you choose to pay extra buck for them to ship it a bit early.That is why it takes ages for the item to come because there so many procedures they have to go through which is sad and frustated.As a new company they still on baby steps so i cant complain.( but i did lol!) Take my advice fellas, now that they have the free shipping til midnight after your first purchase with paid shipping,do as i do: #1.Check the "Upcoming items" if you like any of them prepare yourself for the following day.the earlier you shop the more available item you can choose as most of them go so quick.#2.before you go crazy on adding to your cart,first things first.try to purchase the cheapest and the lightest item they got.why? so that you will only pay the lowest shipping cost ( $5.95) as your first purchase item to be able to get the free shipping on your next purchase till midnight.#3 Once you checkout your first purchase it will appear to the site that you have now till midnight for free shipping.#4.Then you can now go nuts on buying any items you like from the previous ones they have left to the last chance they got.without worrying to pay the shipping cost.Dont forget they mention to their shipping policy which ones is not qualified for free shipping.heavy item like big furnitures,etc.Also before you buy something familiar brands try to check to other site who sells like Walmart,Target or the website itself youll be surprise that even though it looks cheap to zulily it could be more cheaper to other sites and they ship it quick.So for me i give them 3 stars Because some of them is really cheap but painful as well as they ship it longer.Goodluck guys! hope this review helps you somehow.
the 1st order i received was great. good quality., but their clothes are not good. will only order shoes. i received a parcel last week, & 2 tops i ordered wre just theown on the top of mt shoes & not even in packaging ,so i am wondering if they were second hand.after reading the reviews i am having 2nd. thoughts about them now.
I ordered from Zulily for the first time back in December. It took a month to get my shirts, but they came. They're not as nice as I thought they'd be, but they're good loungewear. I also got a coat that I LOVE and get so many compliments on. I ordered a dress from them a few weeks ago, it came quickly and I love it! Despite the low/inconsistent ratings on here my personal experience with them has been pretty good. However inconsistent ratings means you should always be cautious. I love the stuff I got, but they're a bit of a risk.
i have never experienced anything like this. Two months and my order is still not here. When I email customer service I get a canned email. I will never order from them again. I am a journalist for various women's publications and I plan on letting my editors know exactly the scam that is Zulilly. There's a bigger story here.
They are fraudsters! You receive daily emails of offers but when you contact them for the status of the order, you get no response. Worst online shopping site ever. Lesson learnt. "ALWAYS READ CUSTOMERS REVIEWS BEFORE PLACING AN ORDER"
Tip for consumers: Be warned!Ask sylvia about Zulily
Zulily is a mixed bag. I know of no other retailer that operates the way they do, so it's hard to find a comparison. I am a regular customer, and all in all, I think they're worthwhile, but it helps to understand how they do business. I don't have any inside information; this is just from my own experience.
--They sell stuff they don't have -- yet. Few if any other sites do this. If you order something from Lands End, and they don't have it in stock but expect to get it, they'll offer you a backorder and won't charge you until they ship your order. But Zulily routinely sells stuff it doesn't have. They make the sales -- and collect your money -- and give you a projected ship date. Then they use your money to order the goods.Their supply chain is far from perfect, and some suppliers probably are dodgy, so there are often glitches with orders. They are decent about communicating with you about this and will offer to cancel your order and refund your money if they don't meet their own projected shipping date. When this happens, they'll give you a $10 credit toward your next order.
--Quality of goods is extremely uneven. While they regularly carry well-known, quality name brands (genuine, as far as I can tell), their bread and butter is cheap brands you won't find anywhere else. The thing about the cheap stuff is it's often very cute and unique compared to what you can find at Macy's or Lands End. I have a tissue-thin tunic/dress from Zulily, and everyone loves that thing. I got like 8 compliments on it yesterday. It cost about $25 and really wasn't even worth that unless you love the pattern and shape as much as I (and many of my coworkers) do. (I wear a camisole and leggings with it, so the thinness isn't a big deal.)
--They officially don't take returns. But that doesn't mean they never take returns. I got them to take one when their description of the item was inaccurate on a key point. I sent Zulily customer service a polite email, attaching relevant screen shots. They took my return, paid the shipping, refunded my money, and gave me a $10 credit for my trouble.
* * *
So, do shop at Zulily, but consider these rules of thumb:
--Stick to known name brands whose quality you trust and whose size charts you know or can look up. (Zulily's size charts aren't always accurate.) If you aren't sure about a brand, type it into Google and see what comes up. If nothing much appears, be careful. If you decide to take a chance, order a size up. Third-World apparel often runs small, and remember the no-returns policy.
--Don't buy special occasion gifts on Zulily unless they are familiar name brands and you're ordering months ahead. You don't want to give a loved one something that feels thin and cheap, and you don't want to have to find a last-minute replacement gift. Likewise, if you need a dress for a special occasion, don't order it within less than 60 days of the occasion. You need time to find something else if the order is canceled or the garment isn't as described.
--Don't assume Zulily's price is the best available and its descriptions are 100% accurate. Search the Web for the item, read other descriptions, try to find the manufacturer's size chart, and always check Amazon for reviews and/or a better price. Sometimes Zulily's price is a dollar or two less than Amazon's, but Amazon will ship free and Zulily is going to tack on $6+ shipping.
--Don't order anything from Zulily that you need by a date certain. The exception to this is their "Ready to Ship" category. I don't have any experience with that, but I assume it means what it says. I suspect Ready to Ship is comprised of stuff they ordered too much of, or that their suppliers made too much of, and probably their returned items.
Bottom line: Zulily isn't Lands End or Macy's. It's not even Chadwick's. But there are some great deals to be had for a savvy consumer. Just know who you're dealing with and do your homework.
I've purchased many items from Zulily.com over the past six months, ranging from housewares to baby clothes to online vouchers. Throughout it all, I've noticed that I had to be extremely diligent about researching the "sale" price of any item, as you can often find any given item at an equal or slightly lower price at Amazon.com or other retail stores. When I do find a deal that saves a few dollars, I have to be additionally diligent as I have yet to find a Zulily item that is returnable (even when it does not arrive as predicted/advertised).
That said, I recently purchased a voucher (spend $30 for $60 worth of tinyprints.com merch) for tinyprints.com on a Zulily sale. On the deal page, there was NO mention that this "voucher" couldn't be combined with other promotional offers on tinyprints.com (as I reviewed the page thoroughly). Upon trying to use this "voucher," Zulily's "offer" was to purchase a PROMOTIONAL CODE from tinyprints.com worth $60 off, not a gift certificate or other form of payment that expressed that I had a voucher worth the genuine money I'd spent. As a result, any tinyprints.com discounts cannot be used (as tinyprints.com only allows one promo code to be used per piece of merchandise). As a result, I'm stuck with the option to buy $60 worth of only full-priced tinyprints.com merchandise (that you have to use one time and refund the remainder, by the way) and, despite calling customer service, no other recourse since the deal is not refundable in any way. When there are so many other competitive flash sale websites, why use one that doesn't allow returns, doesn't offer competitive prices, and allows account executives to engineer deals that screw over their customers? I sure won't be.
I love Zulily, and find that this site has such unique, stylish and affordable items. I have ordered from them numerous times over the past year, and yes, their shipping can be a bit delayed, but most items have always been what I expected and more! So happy to have this site, they have the cutest clothes for kids, not to mention toys, etc.
I've ordered multiple times from this company.....and I didn't have a problem until I had a problem :) A lot of the items in my first few orders were of decent quality, although sizing wasn't consistent (size charts were not helpful either). I bought children's clothes, shoes, and toys . The children's tops and shoes both ran on the smaller side and I would have returned with a different site that allowed returns. My problem came from ordering curtains from their site. The listing clearly stated that they were a set of two panels (I ordered three sets). When I received them they were individual panels and definitely were not going to work for the room I had ordered them for, since I was missing half of what I ordered. I called customer service and they said I could return them because the listing clearly stated pairs of panels. The customer service representative also said he would credit my account $15 for the trouble. So that weekend I decided I would try to order 3 more sets of curtains that would work, using this $15 credit I was given. I ordered one set, by itself, so I would only have to pay shipping for them and I could get my other two sets shipped free. When I checked out there was no $15 credit on my account, like promised. I went ahead and checked out and figured I'd call customer service and get the credit to use on the next two sets I still had to order. I had to email because it was after hours and by the time I received a response the curtains were sold out and my free shipping had expired. I asked customer service to cancel the order for the one set and they agreed to do that. Three days later I received a shipping notification for those panels, so I called customer service again. They said to just return them once they were received. (BTW when they arrived they were also an individual panel, not a set like the listing indicated). So three weeks after the fact I've returned them and am still waiting for a refund.....although tracking shows they were delivered at least a week ago.
I'm going to include photos because it's hard to explain.
My mother ordered from this site. I never would because the clothing is horrendously unstylish and suitable only for mothers and babies as far as I'm concerned. She sent me the dress to wear to some family function because she doesn't trust me to dress appropriately. I find this even more laughable after receiving said dress. The stupid company can't even make sure their front accessories are sewn on properly! The "button" piece dangles from a string from the front of the dress, but was sewn on improperly, probably by a 10 year old in a sweat shop of some foreign country. Don't support this business. Just say no, and walk away.
Tip for consumers: Just say no and walk awayAsk Victoria about Zulily
I ordered a bed comforter and it was never delivered. UPS showed that it was. I first contacted Zulily who then said it was between me and ups. While this is not zulilys direct fault, they were the ones who dictated it be shipped by ups. Also, as a retailer I would think they would want to keep their customer happy and make things right, but they don't. I have had other orders with them, so it's not like I am a first timer trying to pull a scam. I will never order from here again and have also filed a complaint with BBB
I am a Canadian customer, or at least I was. At Christmas time I did a lot of shopping via zulily. I had ordered several items from them in the past and was usually pleased with the items. But i always made the assumption the price I was seeing & agreeing to on my order checkout & confirmation page was the price I was being charged. NOT SO. It seems zulily will give you a price of (for example) $58.19CA for 2 pairs of sandals, that's including shipping, taxes& duty charges to Canada. But if you look closely to the EMAIL order confirmation, the prices of the items have been changed to US dollars, and although the numbers are still the same, for shipping, taxes& duty, your order total of 58.19CAN has suddenly become $58.19 USD; a year or more ago, that exchange rate wouldn't have really been noticeable. Today though, that's a difference of 58.19=$72.55CAN. suddenly that great deal just became a rip off. So in November 2014 when I discovered this has been happening, to my account, for at LEAST the previous 3 months! I instantly began having it corrected. I spoke to my card company, they confirmed it was over charged. I was able to work it out with zulily directly rather than having the card company doing an investigation. you'd think that would be the end of the problem, that they'd have it corrected so no other customers would have to go through this......
So now it's April 2015, tonnes of time for the problem to be fixed. I figured why not, hope for the best. I even paid with PayPal this time, versus credit card. Just to rule out the card as being the issue. Ordered 2 pairs of wonderful sandals, totaling $58.19CAN, And yet again when I got the email confirmation of the order, the currency had been changed to $58.19USD. Makes a great deal of $58 for 2 sandals, no deal for $72.55 for 2 pairs of sandals. I wouldn't have even ordered them if it hadn't been for the money I was supposedly saving...
Their products are acceptable, most of the time. I never had the return issues other ppl had, they'd always credit my acct, and since I knew I'd be ordering something else in the future, that was never a problem for me. Some of the items were cheap quality, crap. But I've ordered enough items online from around the globe that I've learned you can sometimes buy a lemon, live & learn. If you want Quality, go to the store, inspect the item in person. Just beware of your a Canadian customer, watch your process, watch the currency charged to your card!!
I recently ordered and received four sets of drapes for my living room. All but two panels arrived stained and several had pulls in them. All eight panels were covered with short black hairs. GROSS! Can't return them. I laundered them and took them to Good Will! A very expensive mistake to order from Zulily, a mistake that I certainly will not make again!!
Buying clothes on Zulily is frustrating. Most of them are low quality fabric. However l have bought shoes, Fall & Christmas Decor, some jewlery for fair price according their quality I don't buy clothes and garments from Zulily anymore. I have learned by mistakes in the past.
Yes- shipping can take a while and no- they don't accept returns. But I have ordered from Zulily numerous times and have always been more than happy! I have only ordered children's clothes and shoes from here, but I everything I've ever bought was very good quality. Only once did I have an issue with a couple pairs of shoes being too small. When I called, the customer service person was very friendly, and I received a refund and did not even have to return the shoes. Only took one short phone call, no hassle for me. I always find the cutest clothes for my daughters at amazing prices!!! Will continue to shop here!
This site is ok IF:
1. You are not In a hurry, I mean you saw something that is quite a deal for, say, Christmas 6 months from now
2. You take your time and think about your purchase...some of their items are lower in price but when you add the shipping cost (if you're only buying one at a time), it's basically the same price as out there
3. Don't ever, EVER buy clothing, jewelry, shoes, furniture a, high $$ items....coz well, you shouldn't buy clothes or shoes without trying them first anyway esp when it's zero return policy. And jewelry...I personally like to hold them first to see how much they weight/tarnish/shine/etc (and frankly a $10 "silver" or gold ring just brings out the word "skeptical" in my mental dictionary.
4. My personal method: Google the exact item to see what's the going price out there and then I decide if it's worth to price and risks ordering from Zulily; don't spend more than $15 for an item unless you could know for sure it's not counterfeited.
5. Don't eagerly wait for the items to come, I usually order then forget it for a month or more before it finally arrived
6. Last and foremost, sometimes you ordered an item and sometime later you get an email saying your order has been cancelled...keep in mind though: you are still already charged for it and they give you store credit for it, they don't give you your money back (which I think is a complete scam and crap but I won't raise hell since it happens twice to items that cost $10 or less...so far)
There you go, just be careful what you order and spend on this site. So far (other than the two cancelled orders for store credit), I 've gotten what I ordered.
I purchased two pairs of shoes that didn't fit and frankly weren't as cute in person as they were online, so I went back to the site to look for how to print a return label or any sort of return option, to find out the company doesn't accept returns. I emailed customer service and they were sympathetic, said they will take back my shoes and make an exception, according to one customer service rep. Had to pay for shipping back, but that's expected. After over 10 days, I hadn't received a credit. Emailed customer service again, someone else told me they were logged as being returned but it can take up to 2 weeks for a full refund. Long story short, I think they have people working customer service who do not speak very good English and don't know the difference between getting a refund and receiving a credit. So frustrating. I've had several email exchanges trying to explain myself and get answers as to why someone told me I would get a refund but now I have a credit...but each time a different person answers and doesn't know what's going on.
So now I have $60 to waste on clothes that are ugly. STAY AWAY, don't waste your time.
I use to be a loyal customer until I got the run around! Also the quality is way down. Lots of crappy clothes, it's like shopping at Wal-Mart or a flea market. People stay away from this site they take your money then claim your items are shipped, they are not! they are sitting in a warehouse somewhere. They have no regard for their customers.
Tip for consumers: BEWARE!!!
If you want crappy merchandise or simply want them to take your money without shipping your goods then this is the site for you!
Order # 826174165
Let me tell you something, I have placed and PAID for an order and I have also PAID delivery and shipping costs, so I am not accepting that you will wait for a bulk order of orders before shipping my order; you will post my order as I have paid all of my costs for my order- otherwise I will take this matter further- I am not accepting this reason of 'lets wait to see how many more orders we get' you have mine, I have paid for mine, and expect it delivered within the week -you expected payment at time of order placement, I expect delivery immediately of same/
Tip for consumers: think very wisely, there is no way of contacting this 'organisation' and they are scamming people out of funds- buy local, safe and sure, simple as thatAsk susan about Zulily
That's it! I will never buy products from Zulily
The listing info is inaccurate , the size of some items does not coincide at all. The quality of some things are embarrassed! No return accepted.
Tip for consumers: Some of shipped boxes dшв not have my street name on the shipping labels.Ask Irina about Zulily
I just received my second order from Zulily and I'm very happy with my items. I'll admit I got worried after my first purchase. I ordered my daughter an American Girl doll. I was so excited at the deal I jumped on it. Then I saw it would take 30 days to ship. I started reading reviews and thought maybe I should not have spent so much my first time buying from this store. The item actually arrived one week later. The smile on my daughters face would have been worth the 30 days. I couldn't afford this doll straight from American Girl. My second purchase took 3 weeks to arrive. It was another name brand item and was worth the wait. I would recommend when purchasing stay with brands you know are good quality as there is no returning it. And do not purchase if you are expecting to receive it in a hurry. If your looking for a greats deal and don't mind a wait it's worth it.
Tip for consumers: I would recommend when purchasing stay with brands you know are good quality as there is no returning it. And do not purchase if you are expecting to receive it in a hurry. If your looking for a greats deal and don't mind a wait it's worth it.Ask Amanda about Zulily
I wish I've searched this review site before the purchase at Zulily. The US size is too confusing. It said Small/Medium US 10 and it turned out AU size 14!! Even one size to fit all is likewise. Three out of four items are too huge for me to wear then no returns so they must go straight to the charity clothes bin as I don't have any friends/family who is in these size. The other (only fit) one is in size Small (bottoms) was a bit tight and the thread on the top elastic part has broken off easily when I tried on. The color of wrap skirt said Purple/Orange and it did said the color may look different from picture but what I've got is Orange/Red which looks very different from the picture. They should show some samples of color patterns at least if they are so much in variety. I'm completely devastated by this hugely disappointing purchase that more than hundreds dollars have been wasted!! Will never come back again! Watch out AU consumers!!
Tip for consumers: Watch out AU consumers before wasting dollars!!!!Ask Satchi about Zulily
I love Zulily and am always so impressed with the variety of good quality items they offer. That being said, their delivery system is not fast and knowing this I only order items which I know will be good quality but that which I am not in a hurry to receive.
Tip for consumers: Quality good - Delivery slow.Ask Judy about Zulily
I've ordered from Zulily.com multiple times. It's a fantastic idea, but you have to read the fine print & return policies to understand how they work. It does take a long time to get the items. Only once did I not get what I ordered b/c they ran out of stock, & they refunded me before I knew it was a problem. The items are often current to the stores at a huge discount - I've seen the same items in Dillards & Macy's for much higher prices. I go & browse from time to time just to see what deals they have. If you want the convenience of department stores, then go to a department store. But for great finds, at great prices, for which you can wait... Zulily is great!
** I do not work for them & I don't know anyone who does. I am a Mom of 2 in middle, TN.
Tip for consumers: Read their policies before ordering & know shipping takes awhile because of the nature of their business.Ask Robin about Zulily
Do not order from here. You are better off driving across the country to get what you need. Not only will you be able to get it that way you would prob lanky make there and back before U would even get your items from this company. RUN. GO TO AMAZON. Or anywhere else but here. Awful awful awful.
I ordered some things for my grandson. The things looked nice but took 3 weeks to arrive. So on 3/315 I ordered about 8 items 1 was canceled 1 was being shipped to me it says. 2 are being shipped to zulilly. The rest I know nothing about . They told me they would give me a refund. It would be a credit. Why would I want credit at a place where i couldn't get the merchandise the last time I ordered. So I guess I am suppose to keep ordering until I use up my credit and find something they have and can actually deliver. Now I wonder how long this will take. These kind of web sites should be shut down. If I hadn't of ordered from them previously and relativel satisfied I would of never ordered from them again. Well they will never get another order from me or anyone I know
Tip for consumers: BEWARE DO NOT ORDER FROM THIS WEB SITE!Ask Michele about Zulily
I ordered a bra and pair of sandals. I waited 6 weeks for delivery. No emails from them unless you contact them. The sandals were the wrong size. The bra did not fit. I was told I cannot return the bra. I have to pay to send the sandals back. They said I must have ordered that size. Why would I order a bigger size!! No return instructions included. No contact or address.
After all this have to wait for a refund.
DO NOT USE THESE JOKERS
Tip for consumers: If I had researched the reviews would not have usedAsk J about Zulily
I ordered my items February 19.
As of today, according to my order status, the items have not even been received by Zulily so they can ship them to me! So, whenever Zulily receives my items from their supplier, they still have to repackage it and ship it to me.
Zulily is nothing but a middle-man. Honestly, if you search the items online, the prices really aren't that great, and you can find most of the same prices (and even lower) online elsewhere. And with normal-speed shipping.
The craziest part of it all is that Zulily's shipping isn't even free!
I placed an order February 22, 2015 and I have still not received it. They should warn their customers that it will take at least 4 weeks to receive your order. So frustrating.
Tip for consumers: If you want something for a special occasion either order elsewhere or order two months in advance.Ask Elaine about Zulily
I ordered 3 items during the first week of February. The first item was delivered about 5 weeks later, the second item was delivered 7 weeks later. Today I received an email telling me that the company was cancelling the final item. The items that I got were "OK" but not worth the wait. Stay away from this company.
I made an order on Zulily, in February, I have always seen the adds and even made an account and promised myself that i would buy something from them one day. So after making my order I checked after a couple days to see the status and it said the order is confirmed which i said for a few more days, so I went online and came up on all the bad reviews Zulily had and very few not so bad ones, I also learned that it took a month or more to receive your order and being a avid online shopper this was a new territory. I immediately called customer service to cancel my order, the gentleman I spoke to was very polite and knowledgeable and explained to me their selling and shipping policies which I overlooked. I decided to see how this goes. I received my order in a month within the time frame I was told as a matter of fact on the same date they told me it would arrive. The Items were AWESOME!!! I ordered shoes and kids clothes the quality was excellent and they fit comfortably and perfectly. I am very pleased with my first time ordering from Zulily and will be ordering from them in the future, I am happy did not listen to the reviews but I am actually glad I read them so I know what to look out for in case i ever had a bad experience but for now Im very very pleased with my order. Thanks Zulily.
Tip for consumers: For first time buyers, Don't listen to the reviews.Try it for yourself and see what happens. Not everyone will have the same experience.Ask karen about Zulily
This company is like no other .... I have received incorrect sizes which is the Company's fault and they refuse to give refunds. Not only do you incur the cost of return postage, you lose your money. They will only give you a credit which means you are forced to purchase from them. They also get your money the minute you place your order even though it may take 3 weeks or longer for you to receive your order. In my opinion, these policies should be illegal....Buy from someone who appreciates your business !!!!
Tip for consumers: My tip after dealing with Zulily is take your business where it is appreciated.... Do Not Shop With Zulily !!!!!Ask patti about Zulily
I contacted zoolilly several days ago and they stated that they would respond in 24 hours, not so.i have had no response . I like the clothes, but I hate spending money on items that do not fit.
The first time I ordered something I got that I wanted at a good price. Shipping took forever.
Second time was ok too, except for their Paypal checkout. However you set up your Paypal account with Zulily is the way it stays for ever. If you would like to use a different Paypal account or change bank accounts that Paypal draws from, too bad. And shipping took forever
The third time the items they sent were marked the wrong size, so I received the wrong size. Too bad for me! No returns no matter what. Now I am stuck with items that are pretty much useless, and shipping took forever.
Tip for consumers: Don't waste your time!Ask roger about Zulily
I bought a framed map kit. The product information showed a large map with a sophisticated thick, white border and a dark wood frame.
I got two sticks, 8 thumb tacks, a piece of twine (which was actually part of the packaging-- glad I didn't cut it!), and a nearly borderless map that was scarcely larger than a placemat.
While the description did state that I would have to assemble the frame, it did not state that the thumb tacks WERE the frame, or that I would have to stain it, myself, to look like the advertised item.
In their customer service reply, they disregard that it has neither the border nor the dimensions of the product description, stating that lighting in the photo is the issue. Light doesn't shrink paper by over 3 inches. The thumb tacks were presumably for marking the places you have been (The purpose of the kit), according to the description.
I was offered store credit, AFTER I paid to return the item. So, I paid to ship the item (painfully slow--over 4 weeks after I was charged), would have paid to ship it back, then paid to ship a replacement item when I used the store credit. In other words, it cost about the same as simply keeping the thing.
Long story short, they truly are a no-returns site-- even if they falsely advertised the item.
BUYER BEWARE! I should have learned after the first order, but thought it was a fluke. The customer service rep was nice enough to refund my money as a first time buyer, so I thought I wld give it a second chance. Oh my, the jewelry is horrific, the clothes are so cheaply made and the fit is so bad, I can't express to you how bad these clothes are made. I purchased stretch pants to wear under sweaters, NATROTIOUS. Itchy, tore after washing- just BAD. You will wait on average 5-6 weeks for your clothes, refunds take even longer IF they follow through, and even if you pay for express shipping, plan on waiting just as long. They blame it on the "boutiques" they work with. It is just bad! They conveniently don't have a return policy, total rip off!!! Please please don't waste your money, please. I will say that the customer service reps are very nice but their hands are "tied," they are used to complaints!!! Bad.
Ice ordered several things from Zulily some I was pleased with quality and price, and some were horrible. I usually use the size charts as a guide but forget about it because they aren't accurate. I did receive a store credit fir the items I wasn't satisfied with. And I also learned that if you refuse the order when it's delivered you won't be charged. I haven't tried that yet so be careful if you do. I can say that I did receive a great deal on the American doll items. I just take my chances with this company.
Tip for consumers: Get some friends to order along with you to split the shipping cost. You can use multiple credit cards to pay.Ask C about Zulily
When I ordered I did not realize that they have no return policy and do not actually take returns. Who does not take returns these days??? So glad I only ordered $15 worth of merchandise. Also notified customer service asking about their return policy, they responding but ignored all my concerns, and said they could not accept returns of a sports bra because it was an "intimate" item. Also absurd! Learned my lesson on this one and will never order from zulily again!!!
I have never seen a website have such long shipping times and they don't tell you or warn you. You are just left hanging for weeks until one day an email comes and you are finally alerted that your item is coming in a week or so. It is really annoying.
Tip for consumers: Just know that your items will take a really long time to get to you at least a month.Ask L about Zulily
I'd say you have to take the good with the bad. They are up front with their return policy. On ever page for every item it says...
"Return Policy: This item not eligible for return. Why?
We offer such amazing discounts because we don't house any inventory after our sales end and therefore cannot process returns. However, we want you to be delighted and would never expect you to pay for a damaged or defective product. Please contact us if you run into any problems and we will be sure to make it right." So, that being said, don't buy unless you're comfortable with it maybe not fitting, not being good quality (not always the best, which is why the prices are what they are)
I'll also tell you that the scarves I bought, made in China, smelled awful and even after washing smelled like chemicals.
I bought a silk jacket and ordered a large, it was a small. They did give me a credit for it rather than a return.
You really take a gamble buying something you can't return so, you really have to take the good with the bad.
Tip for consumers: Be prepared to wait for the shipping, they wait till the items sell out to place their orders for volume discounts so you'll have to be comfortable with just waiting till it gets here. If you need it now, don't shop here.
And, no returns. Just live with it.
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