I called customer service and he was very nice which made it a little better. (in 187 reviews)
Detailed Rating Summary
▼ Sort by: recent
WHAT HAS HAPPENED TO ZULILY THIS YEAR???? Double charged on a $75 item, their only response was it's impossible we don't make mistakes and didn't budge when I provided snipit of bank statement. Then the guaranteed by Christmas made it to someone else yet I was told I couldn't have boots until the other person returned them. Somehow your crossed shipping labels are my fault. I have waited a month to get it but just got email it's no longer in stock. Well it was when it was shipped to someone. Now (4 days before Christmas) they state they have to give me a refund. Thanks zulily for nothing. Merry Christmas! It was my daughters present!
Tip for consumers: Poor poor customer service. Hope their CEO gets wind of the amount of money their so called employees are costing them!Ask Bandaide about Zulily
Never again! Placed my order on November 15th, called multiple times because order hasn't shipped (they said it would deliver in time for Christmas). The answer every time was the same thing.... It will ship. I then receive a message on Dec 20th saying my order has been canceled because the vendor doesn't have the inventory - yes.. Apparently it took 5 weeks to figure out that they couldn't send me product they didn't have. What a racket - they enjoy holding my cash for 5 weeks, earn interest and then say they don't have the product.
Tip for consumers: Don't BUY from themAsk West about Zulily
Horrible place to buy anything! I bought a sofa from Zulily; the picture was of a light tan-colored sofa. Three days later, after searching online for other items from the sofa manufacturer, I realized the sofa was green! Not at all green in the photo on their site. I emailed, 3 days after I ordered it, and asked that they please cancel it. On their site, it said shipping on 12/22/14. I sent the email on 12/9/14. They pretty much ignored me for five days then told me on 12/14 that the sofa was shipped and delivered on 12/12! I had no idea. I received no notice that it was shipped. It was left on my neighbor's front porch and sat there for two days. I emailed and told them to please have it picked up. Run-around, run-around, run-around. Blame everything else except themselves. Blah, blah, blah. Now they're ignoring me. So, I have two, like, 300 pound boxes on my neighbor's porch that I can't move that include a green sofa that I suppose I'm stuck with in my small blue and white apartment. Unforgivable. Just appalling customer service.
Tip for consumers: Stay away!!!Ask Barbara about Zulily
I went to Zulily to buy my child an American girl doll for Christmas. I bought this doll over a week ago and they never shipped it. The website informed me it was guaranteed yo be here before Christmas. Well I was getting a little nervous because I didn't see where they had shipped it and they told me it hadn't been shipped and they would most likely overnight it. The lady on the phone told me I should get it by today. Well I never got the doll so today I call and they say they just shipped it this morning and that their guarantee is just to get it to the post office by Christmas eve and that as far as their guarantee goes . I am very upset we only get our children one toy because that's all we can afford and now she probably won't have it to unwrap by Christmas. Wow, what a horrible guarantee that was! I will never buy from this site again!
Tip for consumers: I wouldn't shop here againAsk Amanda about Zulily
I ordered a christmas present on 11/30. It's 12/21 and I just learned it arrived but after we left town to visit family for the holiday. It doe s nt matter if you save a little on the price if you can't depend on getting your stuff in a timely was. They take a y least two weeks more than anyone elsn 0
Tip for consumers: Shop elsewhere. There is no reason to shop ZuillyAsk sharon about Zulily
Buying from Zulily is risky. I have purchased about 40 items from them in the last 6 months. I had to give away or discard about 25% of the items because of poor quality or bad sizing. Nothing is returnable. Slowly I am learning to order only brand names that I trust. Also you have to be very patient as I have often had to wait up to six weeks for delivery. Finally, there is a single shipping fee for an order, but they have sometimes cancelled the one item I really wanted in the order. Buyer Beware!
Tip for consumers: Be careful. Order only brand names. Everything else is very poor quality (maybe even seconds).Ask Judith about Zulily
I might as well put a 0 on this site. On Nov 28, I figured out about Zulily, and i got super excited about the deals they had in there categories. I took the bait, and ordered atleast a dozen items. It said it will arrive on Dec 22 (tomorrow as i write this complaint) Everything seems to be going fine. I checked yesterday night and it said it was PREPARING TO SHIP. I was really surprised about that, since I recently found this site called Site-Jabber (Which got me really worried that my items wont come in time for Christmas) Then this morning (as i write my complaint) i checked Zulily about when my orders came in. It got me furious that it soon said all of my dozen items were under CONFIRMED. This means that my orders were way back to the inventory. I questioned, How does it go back from 'Preparing to ship' in one night? I have a feeling that it never left the inventory.
Tip for consumers: Never use this site.Ask Lela about Zulily
Horrible, ordered a hat and scarf on 11/23/14 the scarf came on 12/20/14 but still have yet to receive the hat. Called customer service for them to tell me that the hat is still in the warehouse and there not sure why it hasn't been shipped yet. Will never order from them again!! If I could I would rate it zero stars.
Tip for consumers: Allow at least 2 months for your items to be delivered.Ask Chenell about Zulily
Terrible. We ordered on November 20th of this year with guaranteed Christmas delivery. The item still hasn't made it from the supplier to Zuilily. We have not been offered anything to compensate for the guarantee not being met, our one year old nephew doesn't have a Christmas gift and he's located out of state so now we have to fix that, and they don't contact you to tell you any details. You have to contact them. We were told many times over the last month that it was "on its way" and encouraged not to cancel. "Just give us a few more days." Never order from this site.
Tip for consumers: Don't order from them. We still don't know when/if our item will ever ship. A month later!Ask Katie about Zulily
Every time I get sucked back in to placing a Zulily order I end up regretting it. EVERY TIME! Items take forever to ship. Frequently they are not how they were described on the site. Most clothing items are TINY and probably junior sizes. I order a few items 2 months ago and still hadn't received them. I called customer service and they said they were "experiencing shortages" of the items and i had the option of canceling. but no one contacted me. I had to call them to find out. So they basically sell items they don't even have inventory of. I once ordered a dress and they sent it to me in the wrong size but i couldn't get it in the correct size cause they don't do returns... even though it was their mess-up!! Zulily, Im done.
Tip for consumers: don'tAsk lou about Zulily
I had previously ordered items from zulily and received them no problem. I then saw a pair of brand name boots on sale for about $100 off. I ordered them and when they arrived they were a knock off brand!! I was so angry I emailed them and they offered to return them at their cost and gave me a $10 credit. Whoop dee do. They didn't acknowledge the fact that the boots were a totally different brand just that they're sorry I received the "wrong style" I won't buy from them again.
Tip for consumers: Read the fine print!!!Ask melanie about Zulily
DONT ORDER FROM HERE!!!! Ordered one dress on 11/18/14 and they are now saying won't have it in until tomorrow and then another week. Will not have this gift for Christmas! Websites says 10-14 days but the guy said their terms and conditions list more info which indicates longer time frames...very deceptive!! I didn't even receive delay emails; I had to keep calling. They will not overnight either. They gave lots of explanations about the vendors they work with in China and the reasons the prices are so cheap. In the end, it doesn't matter when you can't get the product.
I ordered 4 tops and was quite happy with the results. One top came immediately, the other three came later but not as late as most people say in their review.
Tip for consumers: The sizes are not correct on the chart. I ordered my regular sizing and the tops fit perfect. If I were to order from the sizing chart, the items would have been too big.Ask Jolan about Zulily
On Zulily you can find great deals on name brand items as well as good prices on names you have wanted to try but wasn't so sure about or were not available in your area. It is VERY important to read when the particular sale ends for the items you want, some sales can go for 2-3 weeks. It is only after the sale ends that your order is sent to the original supplier/manufacturer for order fulfillment and shipping. Note that some items are not returnable. The problems I have had with Zulily were from my own misunderstanding of procedures. I have been satisfied with all of the name brand items such as shoes, boots, clothes, baby items, household products. I was not impressed with some clothes I purchased during a "blowout" sale. I had never heard of the names, the quality wasn't all that great.
Overall, great website!
Tip for consumers: Stick with brands you know. Give yourself plenty of time to get the item. No rush orders!Ask Maurisa about Zulily
I placed a large order back in November for Christmas gifts for several kids in my family. Weeks went by with nothing being shipped out. After having to inquire via email, they finally shipped my items but there's a very good chance I won't receive my items in time to wrap and give out on Christmas Eve. A complete waste of money and time, as now I have to go buy last minute gifts to ensure I have something for the kids. So much for thinking I was on the ball by ordering early! I'm an avid online shopper and I've never experienced such a lag in service and lack of concern for the customer. Timeliness and good service mean nothing to this company. I will NEVER order from them again. If you're expecting to receive something within less than a month's time, do not waste your money (actually, I wouldn't trust them at all). They don't accept returns, so I'm out $200. Thanks for adding additional stress to an already stressful week, Zulily! Horrible.
Tip for consumers: Don't order from Zulily if you need your items in a timely manner.Ask Lori about Zulily
It seems that if it will take 3 weeks for an item to be shipped, you should tell me before I order it. Some of the items I ordered before Thanksgiving with an estimated shipping date of 12/13/2014 still have not been shipped. In addition, the site does not have a way to cancel an item (although they did so with a phone call). Sorry, in this age of ihstant gratification, youre business model isn't working any more.
Tip for consumers: Be prepared to wait, and wait, and wait.Ask belinda about Zulily
I Would give them a zero if it was possible. Ordered a vest never received it got a refund for the vest but they refused to give me a refunpd for the shiping as they said I got free shipping on another item I ordered. What dumb logic. Never ever do business with them!!!
Tip for consumers: Do not do business with temAsk Sharon about Zulily
NEVER AGAIN!!!! Please beware. If you order anything from Zulily, don't expect to receive it any time soon. CS says it takes 2-3 weeks to get the order ready and then another 7-10 days to get it shipped. I should have known better before I ordered a Christmas present which I'll obviously not receive until Mid January 2015.
I placed several orders with Zulily over the past year. I understand the lag in shipping and I am ok with it. However, twice they sent items which did not meet my size selection. Since the site is insistent on NOT taking returns, I emailed them about the wrong product and that I will not order anymore as they do not take returns. I was not satisfied with the reply I got. They were willing to take back the item I purchased (which was appreciated) but I am supposed to take care of shipping (when they are at fault, why do I need to do that? and I already paid to get this item shipped to me) and they will only issue a store credit. I am holding off on ordering from their site, although I really love many of their items as well as the price. Shopping on their site can get pretty addictive if you are patient enough to wait for your order to be shipped
Tip for consumers: Unless there is a serious defect in your order, they will not take returns. Be prepared in those cases to make a return on your own charges. Keep all the tags, bags,receipts to include with your return. Be prepared to accept store credit.Ask Sun about Zulily
On November 25th I ordered my little girl a strider bike for Christmas. It had been two weeks so I called to see where it was and when it will be here. They told me "it takes about 10-14 business days. Okayyyy so I should have it anyway. So Saturday (December 13th) I call to see what's going on and they tell me it says it's going to be shipped on Monday. Wth I was suppose to have it by then. So today (November 16th) I call again and they told me its been delayed and should be shipped this week. Now I'm furious because we are going out of town for Christmas leaving this Friday and my little girl isn't getting her bike that I ordered THREE weeks ago and still HAS NOT even been SHIPPED. So I canceled my order, went to Amazon and ordered the bike for cheaper and am getting it in two days. Why the heck didn't I do that in the first place. I would not recommend this sight to anyone. You can get the same stuff plus shipped faster and a lot better costumer service on Amazon
Tip for consumers: TERRIBLE!!! Worst shipping and customer serviceAsk Blake about Zulily
I placed my order for two tops on October 30th. As of December 16, have still not received them. Was hoping to wear the outfits at Thanksgiving, now I probably won't be able to wear them for Christmas! I have contacted them twice by email. The one good thing is they respond right away, but the response has always been "The shipping has been delayed. We expect it any day now, thanks for your patience." They gave me a $10 credit toward my next purchase, but there is no way I am going to buy anything from them again.
Tip for consumers: If you have absolutely no worries about when you might get your items, then this maight still be the place for you. If you are trying to purchase something as a gift, or for a specific event, don't bother.Ask Alisa about Zulily
I ordered an item on December 2nd for Christmas. (Should have been PLENTY of time). Its not scheduled to arrive until the 24th...and that's only an estimation!...so I will most likely not get this for Christmas! I wish I had known how they 'worked' before ordering. You wait and wait until they decide its time to ship. Brutal. Not worth the few saved bucks.
Tip for consumers: Don't get anything that you need for a certain time!Ask Crystal about Zulily
This company does NOT tell a buyer that shipping might be delayed by weeks....even during holiday seasons when we are obviously shopping for gifts. I would Never shop here again....it is unprofessional and discourteous and if I had not checked on the site, I would never have known that my gifts were not going to arrive by Christmas. Run screaming. Use Amazon. Much better and much more professional.
Tip for consumers: Don't use this site if you need the product within a couple of weeks.Ask Stephanie about Zulily
Placed an order with Zulily for a perfum/lotion package, but only received the perfum. Customer service was very nice and apologetic about it, reimbursed me, and gave me $10 in store credit. Very professional! Also prompt delivery.
Over the last 2 years I have placed 19 orders with Zulilly. In the past I received decent service and reasonable delivery times. However, over the last year the quality has gone downhill. I placed an order on 11/16/14 and still have not received most of the merchandise from that order. As some of the reviews have stated sizing, quality of merchandise and delivery of merchandise can be really slow. When I called to inquire about my order I was told the delay was to be expected due to the holidays.
I did not have a problem at all with my Zulily order. I was skeptical about joining (due to all the bad reviews), but I tried it by ordering a pair of inexpensive boots (ordered Nov. 12, 2014). I had decided that I liked the style so much, I went ahead with my order. They arrived in 2 weeks, which is what I expected. The color was a perfect match to ad photo, and the size was fine. I did not need to call their customer service, so I cannot rate their personnel. So far, so good. I most likely will order in the future, and will most assuredly rate their company again.
Tip for consumers: Use the shoe sizing charts, if available. May not want to order anything too expensive for your first trial with this company (due to all the bad reviews).Ask D about Zulily
I love Zulily. I have always found them to be responsive. You do need to check the sizing charts because since they use a variety of vendors the clothes aren't all the same sizing! However recently I ordered a sweatshirt for my husband and it was delivered in the wrong size. I contacted them via email and within an hour a representative called me and we got it worked out. I have been so pleased with Zulily and have ordered many gifts from the website over the last 2 years!
Tip for consumers: The do ship a little more slowly as they generally don't have the items in the warehouse on the day of the order.Ask Tammy about Zulily
I wish there was a way to rate this site lower than 1 star. The short story: I ordered some tank tops on Oct. 30. Today is Dec. 9 and they still haven't shipped. I've contacted customer service regarding this matter several times over the last weeks. Finally, today they said they would cancel my order because of their failure to fulfill it. They promised to credit back my Visa card 'in a few days'. We'll see if I get my money back. I will never deal with these people again!
Zulily will never....ever!!! use again. I am still waiting on delivery of 2 orders placed on the 1st and 10th November 2014, 40 days@ 6 weeks and still waiting and thats not the problem.
MY credit card details have been comprised and was used in Chicago and Miami. I live in Australia. Zulily is the only online website I have used with these card details. DO NOT TRUST THEIR WEBSITE.
After waiting 6 weeks for my order, I received two items of the 6 or 7 I ordered and they are AWFUL, poor sizing, materials are cheap and poorly made. Before I ordered I made sure to check the return policy: "If you're disappointed with your order, please contact our Customer Service team. We are never able to accept returns on intimate apparel, shapewear, swimsuits or rashguards, or any personalized items. Unfortunately we are also unable to facilitate exchanges." I didn't order intimates, swimsuits, shareware, rash guards or customized items and yet the person who got back to me said they don't typically accept returns but would make an acceptation for these items, and that they could not guarantee the same for the other items I ordered at the same time but still have not received. IRRITATING!
Tip for consumers: Not worth the discount.Ask Allison about Zulily
I don't like this company. They won't let me on their website without having to join. I can't even browse their product line to see if they are worthy of my personal information. Bad on you Zulily!
Tip for consumers: Don't bother.Ask Ian about Zulily
DO NOT Order from Zulily. Their sizing is completely wrong, everything comes tiny and is such POOR QUALITY you won't even want to wear it!!!! And their RETURN POLICY STINKS, too!!!! Not worth your time or money, go elsewhere!!!!
Do not order ANY clothes, boots or anything to wear from them. The sizes are ridiculous and are not even close to being accurate. If you do order, plan on waiting FOREVER to get your item. Go somewhere else, not worth buying from them.
Tip for consumers: They will not return, exchange or refund. Worse site ever to try to work with.Ask LeeAnn about Zulily
Ordered 3 ornaments. Two arrived damaged/broken. Poorly packaged for shipping !!! Very unhappy about this. Will not order from Zulily again.
When placing my order all on Oct 29, all my items were supposed to ship at the same time. So far I have received 3 out of the 5 items I ordered. It is Dec 4 and my order status for the remainder of the items show in transit. I have called customer service 3 times, the first time I called wondering why I received notification that only one item had shipped, they said it was normal because they were coming from different locations but to let them know if all did not ship by Nov 17. The last two times I get the same answer, that is in transit it will ship in about 3 days. I've still have not received the last 2 items.
Tip for consumers: Do not order from them.Ask Daisy about Zulily
This site is brutally slow to deliver. I have ordered with a few items and it takes months!!! The deals are not that great, you cans find the same item on other sites and get your stuff delivered in half the time. Absolutely not worth the hassle or wait. I also bought clothing items and the sizing was so off ( I am an average 12) that my gf that is a size 5 could not fit them. There was no option to return. A total rip off.
BEWARE - what a rip off, ordered two jackets in a large because I wear sweaters under my coats here in Denver. My 12 yr old son could not even wear them they were so small. The puffer jacket stitching was so bad it looked worse than my middle school sewing assignment. Then I was told that I would have to pay to ship back and would get a store credit for the cost of the jackets only. Since I will never order from this crappy place again then no need for store credit. Will drop off jackets at homeless shelter, maybe a small child car wear these.
Tip for consumers: Do not orderAsk Dee about Zulily
Followed this website for months, until i made the worse decision of trusting them. I bought about $200 dlls of diferent items for me and my family. Well where do I start. Stuff looks very differently and quality of products is extremely cheap. I probably could have found something worth more at the $0.99 cents store. What made me really mad is a pair of shoes i bought for my son. They are made of plastic, the insides are coming apart and to top it off there is glue everywhere. Worse quality ever this pair will not last 3 days. If you want something worth your money, invest a couple dolars more. Do not buy here is not worth the wait (which is from 6 weeks or more).
Horrible. .DON'T order anything from this site. I order a few things from this site. They have taken my money, but I have not received the merchandise. It have been over 6 weeks. HORRIBLE business practices.
Don't other anything.
I have mixed feelings about Zulily. If you know what brand you are buying, you can get some ok deals, but never buy clothes that aren't a brand name. They are Asian sizes maybe? At any rate, they are very, very small and poor quality. I have bought several items of clothes, a sweater, skirt, and dress, and I even purchased up a size, and they were still way too small, not even close. The shipping takes forever, so don't be in a hurry to get anything.
I was a first (and last) time Zulily customer. Order takes a long time to ship and the quality of the clothing is horrible. Everything I ordered was see-through and to top it all off I ordered a cardigan that on the website photo had long sleeves, it actually has short sleeves.
VERY disappointed. DO NOT WASTE YOUR TIME AND MONEY ON ZULILY!! TERRIBLE QUALITY! NOTHING LOOKES LIKE IT DOES IN THE PHOTOS!
I've gotten some good deals, but I've also gotten some items damaged in terrible packaging (glasses out of their cases and bouncing around a big box with other heavy items), items that were substantially different than the descriptions (shirts by other than the described makers, one with weird clasps going down the arms that you couldn't see in the picture or description), and a whole lot of items that they've suddenly not had and cancelled. Complaints never responded to by Zulily. I'm not going to waste my time/money on them anymore.
I used to love this site until my last order. Stuff comes in defected and customer service refuses to return or exchange it. will never shop with them again
i like zulily.com
very good materials
the price lokes high but better than any web sit sell the same itme
and you can finde low price
l bought dresse was 5.99$ to baby 12 m and l love it
i made 3 orders and i will make more
what i dont love on it dont care about boys
they care about girls more
Tip for consumers: you must keeb you'r eye on itAsk Ghada about Zulily
Stuff appears to be interesting and well priced. Everything I ordered is poor quality and they are Hong Kong plus size. They are a broker for poor quality Chinese fashions. not plus sized at all. Feel decieved
Will not use again and will warn others
I ordered Digger the Dog child rocker for a baby shower. It has a hole, fabric missing, on the head. I emailed Zulily with a photo of the flaw and they said they would contact the manufacturer and have another shipped. Two weeks later after several emails and phone calls, they are still waiting for a response from the manufacturer. I will NEVER order from this company again.
I have been a zulily customer for almost 2 years. My experience has been mostly positive. Prices are comparable to discount stores like Ross, Marshall, and TJ Maxx. However, they have a broader selection. I only order children's clothing and toys. I usually get my clothing within two weeks if ordering. However, I ordered boots for my daughter to wear with her thanksgiving dress that she will not get on time. The boots were ordered on 10/18. I called today to see if they would be here by the Tuesday before Thanksgiving and was told no. They will not be here until the week of 12/1. The customer service girl apologized and offered me a $10 credit. I was given the option to cancel but would not receive the money until the week of 12/1. It's disappointing that I was not notified of the delay.
Hey, I have made three different orders before reading the reviews. I am scared to dead. I hope I receive my items and in great quality. Please I don't want to hear about my orders being canceled. Well, if cancelled, I want my money back so I can head somewhere else.
No star yet
I agree with the person who said to know what brands you are ordering. The "generic"
unknown dresses are terrible in fit and quality. However, known brands like Keds sneakers are great. Actually, almost all the children's clothing I've ordered has been great. But it's the women's clothing that I have a problem with. The returns I've made because of poor quality and fit were good and handled well. But I object to being given "store credit" when I paid with a credit card.
I think the bad reviews on here are unfortunate and really not fair to Zulily. Besides the fact that you do have to wait for shipping of the item, they do explain that in their website the reason for that, so I can't believe these people who are ordering these items aren't reading before they order. This is to ensure lower-priced items at a very good discount, so the wait is worth it to be. I have ordered many things from Zulily and MOST of them have been awesome. Customer service is great. They are very willing to make things right with you. You get things on this site that no one locally has even seen before. I am very happy with them and would highly recommend Zulily.
Tip for consumers: Don't believe all of the bad reviews on this site. Most of the people who are giving the bad reviews aren't reading Zulily's website to see how they operate and how they can justify giving patrons such good deals despite the long wait time receiving the item. Read Zulily's "How Zulily Works," people!Ask Rita about Zulily
2 Questions & Answers
Concerning poor quality, Zulily ships out to its customers exactly what they receive from the manufacturers advertising on their site ... Z is simply the middleman.