I sent Zulily customer service a polite email, attaching relevant screen shots. (in 296 reviews)
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I like the variety of items on Zulily and they are usually less expensive than buying from other sites, that said - you have to use your best judgement when buying from them. Clothing & shoes I usually stick to brands I know, home decor has mostly been a miss for me. I bought a picture once and when I received it, it looked like it had been copied from a copy machine, I bought a mirror once which arrived broken and after contacting them they gave me store credit. I have had good luck buying perfume, hair and body products, toys and items from brands I know (Northface, UA, Keen) shipping DOES take FOREVER but I know that so I do not buy anything I would want right away.
I love Zulily! I'm not sure why there are so many bad reviews. Yes, shipping takes a while and the sizing is often off, but the prices are awesome. I've learned to either order bigger sizes or don't buy clothes from them. All of the shoes and home decor items have bought have been excellent though! You can also get name brand toys or clothing (where you might know what size you wear) at discounted prices. I'll definitely continue to buy from Zulily!
Six weeks had passed and my item had not arrived yet. Then I received an email explaining that there was a further delay and I could cancel my order because of the delay. I cancelled my order and the two emails from customer service regarding my inquiries had spelling and grammatical errors. I'm not sure who is running this ship but I'm never going on board again.
Let that be enough to send this message loud and clear - Just walk away.
Takes too long. Can hardly even remember what I ordered. If clothing you could have moved up or down a size by the the merch arrives. Will not be tempted again. Really am not sure what the selling proposition is with this reseller. price? Not, worth the wait. Doubtful they will be around much longer.
Ive placed a few orders, as with any company things get broken or lost in the mail ... that is zulilys fault how? They take responsibilty however and reship if available, refund or store credit otherwise.
If you dont look at the size chart and order a medium because you "always wear a medium" and it arrives too small and then go back and look at the size chart and see that based on the fmfg information that the item wasnt going to fit, how is that zulilys fault? You didnt read. Foreign mfg and their US counterparts have very different size charts, you need to read.
Shipping times ... EACH OF THOSE ITEMS clearly list the shipping time frame, how dumb is it to not read that and then be mad when it takes 22 days stoc reach you? Are you all illiterate? Do you know how to read?
This company gives free money if there is a problem with an item, sometimes they want the item back if it needs to be seen by a vendor, sometimes they dont, either way they are giving you a store credit to find something better.
Im wondering if you have ever read the policies of the site? "This item is not return eligible", what does that mean? It means no returns, "This item is return eligible (see details)" this means that it is return eligible and the see details means that there are retrictions, you better click the link to read them.
Its not rocket science.
When you place an order with zulily, they get that item from the mfg, that process takes 12-16 days, then another 2-6 business days to get to the customer ... again, not rocket science. Policies are clear, but frankly 99% of the complaints here are invalid because you dont read! They have their good points and bad but if you read the policies they are spot on.
Amazon Prime? Do you know what you are getting? Do you know who you are getting it from? Can you verify the quality? Its all a crap-shoot, you do your due-diligence when buying online and checking stuff out first and you cant go wrong.
So, four orders and eight items later I can honestly say that I will never order from zulily again. They sell cheap $#*! from China along with name brands, that are probably discontinuing their products anyway, hence the price drop. No returns, no refunds, it took some of my orders one month to be delivered, despite the "1-2 day shipping" on their site. All of the items are very poor quality and I would have never kept any of them if I could. No possibility of reviewing on zulily directly, so I hope that people would look for reviews here first and not be fooled by this deceiving company.
I ordered 2 pairs of jeans and a cardigan sweater on November 12th. It says it will ship on the 29th. I've already sent a message and got a response. Explaining they get the product from a company then the company sends it to them then they ship it. I think it it doesn't ship on the 29th I may cancel my order. I don't see myself ever ordering from them again. I expected originally to have my clothes by now to wear for Thanksgiving day. I will stick with ordering direct from the stores and Amazon who I've ordered countless items and they have all shown up within 3 days. Now that's good service !!
I purchased a pair of Naturalizer shoes thinking they'd be comfortable. Took forever to arrive, super uncomfortable and come to find out NO RETURNS!!! Who doesn't have free returns these days?! It was my first purchase on this site and I will never purchase again. To give them credit-I emailed my concern and they did allow a return this time although it's completely in store credit so now I have to purchase something again just to use up my money. Plus I thought this company was located in Seattle, my return is being sent to Nevada. I wouldn't order from here again.
I love Zulily! Yes, delivery takes forever... You just have to adjust your expectations. Sizes tend to run small, so I orderm size larger and have them altered to fit, if needed. I get so many compliments on the things I find--things that cannot be found at the mall.
Terrible. Never again. It's been a month since I placed my order for 1 shirt and it's still not here. They said it was shipped via FedEx 9 days ago. When I tracked it I saw that it spent 3 days in a Utah. Now it's hanging out in Wisconsin. It was supposed to be here today but apparently it's having too much fun in Wisconsin because they changed the date to Friday.
Purchased a XL ladies vest. It took a several months to get. Thought they sent me xs, so I double checked and was a XL. Material was very cheap & had plastic sewn in shoulders. Also purchased a few fisher price toys & they were fine.
Received my order with a Cowl Neck Cardigan.They have to pay me to wear this jacket!
Cheaply made, no words to describe how bad the quality was. The label on this jacket should be called "Simply Junk" instead of "Simply Couture". I have regrets now for not reading other reviews before placing my first order on this website. Never again!
I found six pair of shoes I really loved but none of them were in my size. This is rather a pointless site, after reading the reviews I think I'm better off not to do business with this company and I cannot imagine why they are still in business. Their website does not seem to work either. I will be surprised if I can even post of this review.
I am in shock right now at the amazing quality of customer service of Zulily! Not only were they extremely prompt in responding, but also EXTREMELY generous in handling my return request! I will most definitely continue to use the site if not for their customer service alone!
Don't buy shoes from Zulily, and clothes are hit or miss (sizing runs SMALL), but if you're going for toys, sketchbooks, and other fun stuff, you'll be happy. Shipping does take awhile, but I do believe they let you know this when you order. Between myself and my daughter, only two of 23 items have been disappointing.
i've browsed the site often because the tracking pictures that are attached to sites I am on are always so cute, but when I go to the site to try and find the top, it isn't anywhere to be found. Isn't that false advertising to advertise what you don't have?
Buyer beware , Zulily is a hit or miss . It takes a long time to receive an order for starters . But , the quality is not very good . Thus far the worst buy for me was a pair of boots . The picture showed beautiful cozy looking boots , not the same ones I received ....the ones I actually got were cheaply made , very narrow , and small , and couldn't even wear them once , they feel like cardboard . Highly disappointed shop with caution !!!!
Never, ever would I have thought that I would have to wait a month for even one item to ship. When you're excited to buy new things from a well commercialized site the last thing someone would imagine is waiting a month to get even ONE item. I feel that it is not well documented that shipment would take as long as it has. I am disappointed because after waiting all this time I decided to research how others feel after Zulily & now looking at all the reviews, I find out that this problem/complaint is not new. How has nothing changed or been forced to change on Zulily's end? Compiling this now I've found out from these reviews that the quality is poor & the return policy sucks. I wanted a few clothing items for a decent price, I didn't foolishly expect a lifetime warranty from a discount company. However, I certainly didn't anticipate crap quality coming in a very late shipment after the $250 I spent. It's sad that I haven't even gotten the clothes yet & I already have a bad taste in the my mouth, especially because there was duplicate item ordered & now I don't know if I can return it. I can't wait to wear the fall clothes I ordered back on November 1st at the end of winter, IF I ever get them. I really hate not only this current situation, but that businesses get away with things like this even after it is widely agreed by consumers that it is misleading, disappointing, and essentially a financial trap.
I just received my first Zulily purchase. Two dresses for my girls and they did arrive quick enough. However; when I opened the box the dresses were similar colour but the detail was different. The material was subpar and there was loose threads all over the dresses and I paid more than I would for dresses because I thought I was getting good quality stuff. So wrong. Even the sizing is a mess. One dress is a size 4 and the other 6 and the 4 is larger than the six. I have tried calling customer service and am on hold now for 20 minutes. Aweful. I order a lot of stuff online and will never be ordering again.
The shirts I ordered were pretty good, but the boots I ordered were subpar. They looked nice enough, but after wearing them for only 1 day, there were holes in the heels of them. Customer service hasn't gotten back to me yet, not sure if they ever will . . . don't buy their boots. Otherwise, they're okay.
While I can see why some people are leaving negative reviews, my experience with them has been different and I say this as someone in the southern hemisphere. I used to expect my packages to take forever as I had been warned by some other users of the site but they've always shipped quickly and been delivered much sooner than I expected. The site has something for everyone from activewear, shoes, baby clothes, plus size and undergarments. The plus size clothes are about what you'd expect from Autograph or Beme, there are better stores out there for younger plus size ladies.
I have purchased numerous things from Zulily over the years. I have received broken items and shipments missing items without the company ever making it right. The final straw was receiving counterfeit Taverniti jeans. There is no customer service to this place. They do not care. How can a company sell counterfeit items and remain in business.
I ordered two boots from Ellie and pleaser companies. It took a week for them to ship it to Zulily and then Zulily shipped my order - in 4 days it was here. I was worried itd take forever and im about to move away in a week so Im glad they were fast and I know well I spent 39 bux for two boots that would have cost me 110 bux on ebay or amazon.
I bought sunglasses through Zulily "EARTH wood sunglasses-Plum Stripe Portsmouth Wood Sunglasses" . I received broken (cracked) and plastic Sunglasses which is NOTHING like it described. This is the WARRANTY from the company,
I will NOT shop at Zulily anymore, total disappointment.
I ordered three tops in size small. The first one arrived in size XL. I called customer service and was told "sorry, we'll send you a new top in the correct size." Replacement top arrived today and it is also a size XL. The other two tops have yet to arrive after three weeks. Never again would I order from them.
I only bought one dress to try out this website. Actually, it was the first time I had ever bought clothing online. I purchased a dress weeks in advance hoping to receive it before my birthday. I gave it the maximum 24 days to arrive and set a countdown on my phone. Today was the last day I had any hope of receiving it, and after reading reviews I am assuming I will not receive it at all. An unfortunate experience.
I'm done now. After over a year of buying from zulily and getting increasingly shoddy products and service I just finally reached my limit. I ordered a pair of expensive shoes using their US to Euro size conversion chart and they came in completely wrong. When I complained the response was for me to send them back for a refund of the purchase price. Not my $6.95 shipping from zulily and not my $7.95 return shipping. When I complained about that I was told by the cheerful and completely clueless sales rep that Yes, I would have to pay all shipping for their error. After a run of not-so-great purchases and service, this is the final annoyance. No more zulily for me
Yes, I made an order to you approximately a month ago and have not received my order yet. Could you please send me a tracking number to my e-mail? Donna Aragon 914 Windriver Dr. Rock Springs, WY 82901 This is my 1st order so hoping all is well; also my e-mail is firstname.lastname@example.org. Thank you all so much!! Donna
The original idea of Zulily was to partner with specialty name brands to offer deep discounts on certain products. Nothing is returnable unless it's damaged in some way. If you don't like it, too bad! Now they have unidentified manufacturers making products just for them, showing original pricing (?) really high, and then "discounting" it. The products are poor quality and not worth the price. But you can't return them!!! Buyer beware - it is NOT worth it.
I ordered a pair of pants in a 3x. According to their size chart, it should have been a perfect fit. When I received it, was the cheapest quality, as thin as gauze, and no more than a size 16. Should have read reviews before wasting my money. Now I have a new dust cloth.I WILL NEVER ORDER FROM ZULLILY AGAIN.
If I can't get to the website to look unless I sign up for their junk mail, there is no way in hell that I would give them a penny of my money! That's like asking me to pay at a restaurant before I order my food or even before I look at a menu.
I do not want to see their ads or links on any website I visit!
Thus, the rating should be minus 10.
One of the worst online shopping sites imaginable. Ordered twin size sheets which were paper thin and poor quality plus didn't even fit a standard sized twin mattress. Should have learned from 2 years ago when I tried to order a garment which wasn't to be shipped until 3 weeks down the line and had the good sense to cancel. Worse than KMART junk store.
I have purchased many things from zulily since 2011. Known brand items have always been winners, but several impulse buys have been lower quality than expected. On the few occasions that the wrong item was shipped or the correct item arrived in poor condition, ZULILY OFFERED A FULL REFUND and STORE CREDIT. Customer service representatives respond to emails within hours and give clear, courteous, personal responses to your inquiries. For most items delivery is Stagecoach slow. Ready-to-ship items arrive within several days. The website and app both update tracking and shipping status frequently during the 1-2 week delivery window. I will say that over the years it seems like there are fewer flash sales of high quality brands. A small but irritating flaw with Zulily is its poor item descriptions; every item "boasts" a generic attribute, but rarely are detailed product specifications or technical details listed. An arsenal of additional verbs for their creative team and product information straight from The manufacturer would be two simple improvements. Small but significant positive features include how easy it is to save an item for later or favorite an item you are not ready to buy (single touch, does not require navigating back and forth between any pages), notification when an item from a previous sale is available again, and better-than-average recommended products (a feature that has gotten even better with recent improvements to the app). Although price and convenience comparisons on Amazon or other sites are worth the effort, Zulily does have great finds at great prices.
Interesting to read all these reviews. Here's my "two cents" -
1) It doesn't make sense to complain about shipping time. It's stated very clearly. If you need things FAST, get Amazon Prime - you'll get your order in 2 days. I rarely order from Zulily because of shipping times.
2) Re quality. I ordered a blouse one time and it went directly in my give-away box. A piece of junk. After that, I only buy brands I know. A Coleman lantern. Carter's kids socks. I will never again buy clothes or shoes unless I've seen and tried on the exact item in a store.
3) They make it clear there are no returns, so it's hard to complain about that either. That problem is taken care of as long as you order only what you're sure about - brands you know, sizes you're sure of, etc.
4) Based on shipping time and no return policy, I rarely even look at Zulily. I stopped the daily emails and just go to the website when I'm looking for an interesting gift and have plenty of time. Obviously, I'm not a big fan of Zulily, but contrary to many reviews here, I've had extremely positive experiences with their Customer Service department. I used to shop Zulily more than I do now. On 3 occasions what I got was not what I ordered. In one case I ordered a cute wood toy. There were 2 versions - one for a boy, one for a girl. I received the wrong one - and when I contacted them they said they were sorry. They would send me the correct toy. I asked about returning the original (assumed they would pay postage), but they said I could just keep it.
Another time I ordered booties (NOT a brand I knew). They were adorable and quality was fine, but they were for a 3-mo old baby and they were huge! I measured them and took a picture with the ruler in the photo. They didn't have a replacement, so they refunded my money - and again told me to keep the booties.
So I have mixed feelings. They are what they are. Their sales model is not one I like, so I stopped getting their emails and just check them out occasionally. It's fun to browse Zulily, but I don't take them very seriously.
P.S. I have Amazon Prime. Not only do I love the 2-day shipping, but Amazon generally has great prices, often the same as Zulily's "sale" price.
I ordered several hundred dollars worth of clothes from SammyDress, NastyDress & Zulily. I believe they are all the same company. I read the sizing chart carefully. I am a size 12. The reviews (which I suspect they wrote themselves) states that the clothing runs large. I got size large for most (not much comes in XL) & all the XL they had for the clothes I wanted. One XL tee could be worn as a dress (or a car cover) if you were a size 22 -all the rest were barely size 4s. They are ugly - don't hang right, have exposed threads, ragged seams & are made out of flimsy nightgown material. One shirt ripped when I just put it on a hanger. The shipping costs are more than the clothes - it more than doubles your bill. And everything comes jammed in plastic envelopes (I got 7 dresses & 4 blouses crammed in one envelope that was just a tiny bit larger than my hand. Returning things is ridiculous & expensive & time-consuming. Just save your money & don't give these guys a nickel. You will never get your money's worth - even if the crap was free. I'm thoroughly disgusted with these scam artists.
Tip for consumers: DON'T BOTHER!Ask Marilyn about Zulily
I received a pair of boots that were well worn, and was quite upset, wrote a negative review.
Then managed to contact Service via phone, Robin was very courteous, and helpful, asked for photos . Thought I could do that but was unsuccessful yesterday. Today, my son assisted with the mechanics of transmission, and photos were sent.
I received a response within 10 minutes, the cost was credited to my account and a gift certificate credited to me. Well done, Robin for Zulily. Nancy Ann Smith
Tip for consumers: Good site. Wish I had a way to remove initial negative review.Ask NA about Zulily
I agree with everyone else. I wish I would have read here first. I first placed an order with Zulily with a brand and an I item I have been searching for. It was already three years old when they advertised it. I was so happy because I loved it and I ordered it. It took a long time. But thrilled to get it. The second LARGE order I made with them was so disappointing. I can cry. Products I bought for Christmas gifts, are so cheap I would be embarrassed to give them as gifts. Plus they smell so bad. The jewelry that is suppose to be Stirling Silver, is so thin that I couldn't even find it in the packaging. BAD BAD BAD..
I ordered a Jim Shore figurine from them. So i thought they would have it in the ware house but they do not. So they had to order it from Jim Shore. My item was supposed to ship on the 10-11-15. That day passed with no item. I emailed them saying how horrible this service is and all they could say was give us a chance and heres $15 off your next order. i just called today to hear that the company still had not received my item and that it wasnt looking good! this was supposed to be a birthday gift! so if your planning on buying from this company dont waste your time or money!
I have had wonderful experience with Zulilly and I've been shopping well spent around 6-800 dollars so far for Christmas. The first time I ordered a glass pitcher it came broken.I called and they gave me a refund no problem. I waited for a few months then ordered Laura Ashley baby girls dresses. They came and were adorable. Then I began to rethink and started watching and well I have spent a boat load for Christmas.
For those of you complaining of how long it took...for crying out loud...the web site explains that to you! READ FIRST people. U buy from them at a discount. They then get it from the company of the item you bought. Then that is shipped to Zulilly. Then Zullily ships to you. It is all explained to you. If you're in such a hurry....don't shop Zulilly. Be patient. I have ordered many things from kitchen items, to craft items or kick knacks, purses. I have had not one single problem.
I would suggest if you're going to be complaining about the quality of items...it is NOT Zulilly's problem...they do not make this stuff. Research where you can, as I have done the company you're buying from. Read! Research! Patience! You can find really good deals here. Just be patient. Merry Christmas to All!
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