I recently ordered several items from their website. A few hours after placing the order i learned that one of the items (a very large dog bed) was not the correct model. I tried several times to contact them but no one would respond to my repeated attempts to cancel the order

A week later the very large dog bed was delivered. I called them to arrange a return and explain that it should have never been delivered in the first place and it was unfair i should have to pay the MASSIVE shipping charges to return it. They denied ever having seen any of the emails i sent, though i have all of them showing delivered, and are forcing me to pay the return shipping charges even though it was their mistake.

Absolutely DREADFUL customer service. Take your money elsewhere.

"Computer says No !"

I have problem with ZooPlus.fi
Customer service is bad, mean really bad.

That is happen so far:
My product was not so good, and I send it back. I need pay postage cost bac. So
I pay postage cost 17,70e, and I send photocopy of document at cost via e-mail them.
It takes 3 days that they finally get it open, I mean jpeg image.
Now they say that all is paid to me, that product and postage charge.
Well, that product was paid, not that postage.
It takes 6 days and many e-mail that they finally "understand" that this postage is not paid. Now they tell me that I can get postage back at earliest 60 days starting ordering day. They say that PayPal is cause of that ?
Everybody know that is really rubbish.
Is that kind service normal to ZooPlus ?

Can I get my money....computer says no...okey

Fantastic range with genuine reviews. Cheap delivery (2.90 I believe) and Free delivery with orders over £29. Fantastic!! I got my rabbit cages here with covers cheaper than what pets at home sell just the cover for! And free delivery!!

I love this site. There are other sites but this is one to be trusted and loved. They also have offers on all the time.

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Zooplus U. I am pleased your experience was positive. If you haven't been back recently, our threshold for free delivery is now just £19. We look forward to seeing you back again soon!
Zooplus UK Online Marketing

6/23/10  •  Votes (0)