But if you need to contact customer service, prepare for a wait. (in 166 reviews)
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They are crooks. I cancelled within a trial period because I knew it wasn't worth it after I received the t-shirt I ordered and the quality was very poor. They continued to charge my account way after the time I cancelled and couldn't even respond in a timely manner - meaning I have yet to hear back as to why they charged me for something I cancelled. I would not deal with them, it's not worth the hassle.
After buying something from Zazzle, we found fraudulent charges from them on our credit card, which they refused to remove. Avoid them at all costs.
Such a cool website for original and funny presents. Personally I think they charge more than their quality but still I love their products. The only disadvantage is that they have too many products. If you are looking for a t-shirt you have thousands of options.
I ordered shower invites for a bridal shower, they came out exactly as I wanted, the quality was good and the price was way less than everywhere else. I also ordered custom mugs which also came exactly as ordered. Both my shipments came promptly and in good condition. Their website is easy to navigate and you can save your own designs which is a great feature.
1. For the last 4 years Zazzle encouraged store owners to customize their store using CSS, XHTML, and XML. Then they suddenly discontinued this and forced all stores to follow the same format. All the time store owners took to learn and code CSS and XHTML, and XML is now wasted effort. All the money store owners spent to host their own domain for storing images for the purpose of "skinning" their store is now a wasted effort. Many store owners even went to the trouble of setting up their own offsite web sites which matched the look and appearance to drive traffic to their Zazzle store, but now their offsite web site does not match their the look and appearance of their Zazzle store. Yet, Zazzle continues to provide custom stores for big box sellers like Disney and South Park. So what we have here is another company building its business on the backs of small store owners and then giving them a knife in the back once they have become established and instead giving favor big box sellers. These big box sellers were not on the site when it began - it was small time store owners that built Zazzle.
2. Zazzle made claims many times that the custom html on individual product pages would not be touched with the last update in which they eliminated the custom stores, yet this is a lie because most of the tags, aside form the image and line break tag no longer work,. This means many store owners will have to go through many thousands of products and fix that product's custom description area because the html no longer works'. Store owners will also have to wonder how much longer it will take Zazzle to suddenly announce another update, which will then cause store owners to fix thousands of products again?. Zazzle has also started to hide much of the product description by default, which requires customers to click a link to see the information;.
3. Zazzle fails to provide store owner's a place to publish their own terms of service (tos) to help legally protect their designs!. Instead, Zazzle tells store owners they are protected by Zazzle's own user agreement. This is not true at all. Zazzle's user agreement is there to protect Zazzle and certainly provides no protection to store owners in regards to sites outside of Zazzle that may steal store owner's designs. Zazzle's lawyers make Zazzle place copyright notices and a link to their user agreement on every Zazzle page for Zazzle's protection, yet Zazzle prevents store owners from publishing the same information in their own stores. Not having a tos statement in your store may seriously jeopardize any legal actions you may choose to take against individuals who may steal designs from your store. For example, such as tos agreement can include a clause stating that anyone violating your agreement is agreeing to pay for all legal fees in regards to you taking legal action against them for violating the tos. Small store owners are regarded by Zazzle as second class citizens on Zazzle, not worth having their own legal protections in regard to their designs. Publishing your designs on Zazzle can place your work in legal jeopardy because you are unable to publish proper legal statements on Zazzle in regards to the use of your store and designs by others. A simply copyright statement is not enough, which is why Zazzle and many of big box sellers have their own tos.
4. Zazzle routinely abuses its users by removing their posts from their forums which point out problems with their products, stores, and Zazzle. Their customer service wants to put a smile on everything, but sweep the dirt under the carpet. One pathetic company period! Yet, if you contact them directly via their email they rarely provide any solution - they simply say they will forward your email to this and that division, while in the mean time store owners are left in limbo - damned if do and damned if they do not. Zazzle acts like their are a bunch of air head Valley girls form the 1980s who are all shiny on the outside, but have no substance. A arrogant company that does not listen to its customers, thinking it knows everything, will eventually die off.
5. If you want to know how seriously idiotic Zazzle customer service is check out this post (link below) in regards to a Zazzle customer wanting to honor his or her own 91 year old mother who helped save the U.S. during world War II. Zazzle customer service instead refers to his mother as a prisoner.
6. Zazzle has made recent changes in its associates program in regards to paying people for referring sales. By reading the store owner's posts on this matter in their forum, they clearly did not think this through - of course those posts are probably gone by now.
7. If you make posts on their forum, but you suddenly find you can no longer view their forum it likely means you've been banned. A way to check is to try to view the forum through a free web proxy. If you can then there is nothing wrong with their forum, your ip address has been banned (i.e., the web proxy has a different ip thus you can see it). Of course Zazzle will lie to saying it must be a problem with your computer, browser, and so forth. After you point out that you can view the forum via a proxy they will then typically ask for your ip address, but never admit to banning your ip. OK, then, why are you asking for my ip then? LOL, the fact that they can't tell what your ip is in the first place when you contact them tells me they are also technically incompetent.
8. Unless you are big box seller like Disney or South Park you can't rely on them for anything. I went through 3 different major recodings of my custom store, and spent money on hostings services only to have them throw all this work down the drain. Now I am faced with having to redo thousands of product pages once again, but why bother because they will once again change their site in another 6 months and I'll have to do it all over again. Another big question here is why are big brand like Disney and South Park supporting a site that hammers small time artists?
9. Their search capabilities are an entire joke. For over a year their site would not properly find products in my store based upon the tags used for my products. Then it worked for a few months. Then shortly before they completed their last update in which they got rid of the the custom store layouts the search capacity is broken again. Place the exact same tags, and power tags in 100 products and clicking the tags on any one of those products will produce different results which show a few of the correct products, none at all, or all of them. There is no rhyme or reason to the madness. Zazzle keeps telling its users to sort their stores and to promote those stores by setting up external blogs or web sites to point to their stores and products, but what is the point of doing that at all when Zazzle can't even provide fundamental search functions that work half the time? What is Zazzle doing with the money it gets from selling products - it certainly is not going into improving its site.
Don't just stay away - run as fast as you can away form them!
I recently ordered Rehearsal Dinner invitation cards. They arrived in 4 business days (not bad!) and looked very nice. But I was surprised to find that there was 1 envelope missing! Just 1 envelope! Nonetheless, I had to go out to buy the right size envelopes. I hope they would count cards & envelopes more carefully. Other than that, I would've been a happy customer.
I ordered 4 shirts more than 2 weeks ago, thinking that I would get them by the needed date. My order status has been "processing" for the whole two weeks. I contacted customer service and got a generic "I will be looking into it and be on top of your situation" email. No shirts, no service! They did say that I could return them, but I guess I would have to receive them first! Do not order from this company unless you have a very long time to wait for your product.
While the product management aspect of the site is a little on the user un-friendly side, the design aspect is easy and, for the most part, intuitive. Overall, the site could use a more organized and simpler interface with regards to existing product management. That being said, once you have muddled your way to a finished product, they always turn out looking great!
I found this website in a Google search, the entire process of ordering was so easy. The product I ordered was of high quality, it looked great. I highly recomend this site to everyone!
I ordered from them about a month ago now. Firstly, their lowest shipping option doesn't have track and trace. I figured due to safety and customer value most companies would actually trace their packages even with the lowest shipping option - it IS 2013 after all. Secondly, when inquiring about my package I got a generic copy/paste after waiting 2 days. Really bad customer service to me, if I made someone wait 2 days then I'd atleast write them a response, not just paste them something.
Still not recieved my package, but I'm starting to genuinely wonder if it will even come - no tracking, no clue.
If it doesn't show up in another week I'll likely petition for my money back. Will not order from Zazzle again, even if they're the last company on earth.
EDIT; I'd have given them 0 stars if I could.
Very pleased with this site! It was very easy to manuver and order from. I didn't have any problems with my order at all. The product came in a timely manner and I am very pleased with the way the product turned out! I will definitely recommend this site!
They took my money on May 1st.
On May 5th they got round to sending me an email saying they were about to arrange for a birthday card to be sent from the UK to France.
It arrived on the 15th May having gone via Belgium!
It would have been cheaper and quicker to buy a card and post it myself. (I sent a package via snail mail which arrived after 5 days)
Easy to navigate, can see design chosen in different colors. Shipped quickly and product exactly as expected.
I had to write my review 3 times before the website would take it. I used my iPhone when writing the review and it was really difficult. I finally figured out that I couldn't review using the mobile site, I had to have my phone pull up the main site because I couldn't access the five-star rating portion of the review form and kept getting error messages off of the mobile site. Then, when on the main website I had to redo it all over again. After redoing it I then had to sign in and pick a username before my review was accepted. Very inconvenient process rewarded by a very long code (20 letters of gibberish )for $5 off my next Zazzle purchase that I will never remember and, thus, cannot use. Too bad because I am pleased with the product I ordered and hoped to use zazzle again.
DO NOT ORDER FROM THIS COMPANY! I ordered a poster to complete my daughter's nursery (she's currently in the NICU! I wanted something nice to commemorate her birth and her life! Thanks zazzle for screwing that up!) and guess what? I waited a week, checked my tracking number daily, and it says it was delivered YESTERDAY! Well I was home yesterday when my items were delivered, it was NOT delivered. Attempted to call BOTH numbers listed, they're BOTH out of service! Called USPS to try and see what I could do. I'm super pissed, I hardly have any money as it is with all the hospital bills but to get screwed over by a website I checked the stupid reviews on? Taught me a valuable lesson, I will no longer send ANY money across the web.
I created 4 shirts for an upcoming family vacation. Once I received them, I washed them - cold water, inside out, tumble dry low, just as any shirt of quality should be able to be washed. The screen printed designs that were on 2 of the 4 shirts ended up cracking so badly, they looked like trash. I was so disappointed, to say the least. After contacting customer service and sending photos to prove it, they ended up refunding my money. At least they were willing to make it right for me, but I will never be wasting my money there again.
I was comfortable navigating the store generated by zazzle. Nothing was particularly spectacular about the layout or ordering process but it was not difficult at all.
Zazzle always delivers very fast! I've always used this site for gifts and the recipients always love them. The ordering process can be a little confusing on the website, so double check your information to make sure it doesn't get sent somewhere else accidentally. Since they work so fast, by the time you realize it, it is a huge hassle to get it resent where you need it. That happened to me once, but the staff at Zazzle was great! They answered the phone with a real person almost immediately and helped me get my package ASAP.
I ordered 5 different tee shirts. When they arrived one was completely wrong, I may have punched in the wrong number-I don't know, The sizes where all over the board because of the different styles. I called customer service, We re-did the whole order, I made a change on one shirt, changed the size on 2 and was to get credited for the other two. Then she told me to donate the shirts that they sent. Being they were all bringing attention to the problem with Domestic Violence I was very very happy to take them to a local shelter. They have been awesome whenever I have had a problem. No Questions asked, just want to fix the issue and get the correct product out to you. I highly recommend them
Well my first order said it was going to ship the next day, but alas, it didn't. So i ended up waiting nearly a week and half before receiving my much needed business cards for a convention.
The Second order was a repeat order but the cards came and to my dismay nearly all of the bottom and top of the cards were cut off!
I'll be using a different business card supplier now.
I have been a Zazzle customer for a number of years now, and have been pleased with every purchase I have made. The images, quality, and customization options are just endless. Whatever occasion one is buying for, and whatever personality one is buying for, are represented, and there is so much to choose from. The site itself is very user-friendly. Love all the cards I have ever gotten from Zazzle, and with your purchase, there is always a bonus to be used w/next purchase. VERY NICE!! I like the shipping options, too~~for a minimal amount, one can purchase free shipping for a year, which is very, very nice if one makes multiple purchases during the year, which I do, because I really don't like purchasing cards from anywhere else but Zazzle. I also buy postage stamps at Christmastime from Zazzle, and they are alway just wonderful!! The offer any subject matter you could ever want, just like the cards. COULDN'T BE BETTER!!!
I orded monogramed binders for genealogy research. I was very pleased with
the speed and quality of service and merchandise.
IF they actually ship you the product you order, their products are fine. However on two orders (hey I figured I'd give them a second chance) they did not ship me part of my order. On one order for 2 different hats they shipped 2 of the same. On another order they just skipped one of the items. In both cases their email customer service was the absolute WORST case of failure to read & respond appropriately. And in both cases the issue was not resolved for weeks. Buy from them at the peril of your blood pressure.
We ordered our wedding invitations and response cards from zazzle - excellent products! The manufacturing and shipping were fast and their customer service is top notch! I used to use shutterfly exclusively but I am a zazzle fan from here on out!
I tried to order and I then had to enter my e-mail address and it it kept stating that it was an invalid address ( tried on several occasions) Then I attempted calling in hopes to speak to an actual person and was on hold for over30 mins. Decided that my business will be appreciated elsewhere.
Have purchased hats, shirts, and bumper stickers from this site. They are punctual with the delivery and the items are good quality.
My mother wanted to buy business cards for me as a graduation gift.
She looked up a few places and chose zazzle because she like their templates better.
She entered the information, i proof read it, and we sent in the order. Over a week later she got a box with the cards in it, but these cards were not like the proof i approved of. About half of my name and title were cut off. It was such an obvious mistake i was surprised they would even approve of sending it out as their own product. My mother said she would contact them and take care of it. A week later i found out that she had called them 3 times over that week, was blown off the first two times and the third time was informed that it was our fault the template was off. Having corrected and proofread the templates myself I know our order was correct. Apparently their 100% guarantee only applies if they feel generous. As to the treatment of my mother as their client, I find their lack of professional courtesy to be appalling.
It's pretty nice looking and somewhat easy to navigate. The parts that are not make up for it by being intuitive. Clean and not busy.
If you need it, Zazzle has it. I've used Zazzle for several years now, for invites, Christmas cards, labels, stickers, etc. Everything I have ordered has been top notch and so unique! It is the first place I shop when I have an upcoming event. Nothing compares to Zazzle! Very, very satisfied!!
Excellent quality in the merchandise. I purchased 3 mugs and a mouse pad (so far), and I love them all. The mugs were very well packed and it arrived in a timely manner. I can say Zazzle will go a long way, and it all started with one grumpy looking cat.
excellent site.very well laid out.they really make you feel comfortable and confident.great experience.im a regular now
Zazzle has a very easy and intuitive interface for putting art and photography on a wide variety of products. There's a great selection of fonts as well for text. I really like being able to see a realistic rendering of the finished product - that helps me design beautiful products. I've had success selling products with my designs as well, and I'm very pleased with the quality of the products and the worldwide reach. I've had sales in England, Australia, France, and Germany as well as the USA, with no extra effort on my part to reach those markets. Customer service is quick and decisive - the rare occasions when I've had a complaint (unhappy with the sub for an out of stock shirt, and a coupon that didn't apply correctly once) the issue was resolved quickly in my favor.
I use this site to make Custom T-Shirts to sell on line. Over all they seem to be pretty good company to work with. They do take a long time to pay you money that you earned.
My big problem with them is that I can upload a picture for a t-shirt or other products and they tell me that it is not of a good enough quality and will pix-elate when they print it. They are the same pictures that I have emailed to a local company who had no problem with the pictures I sent and the local company turned out great shirts.
The products I ordered were great, my posters are beautiful and are exactly as represented and the return labels turned out beautiful.
First cutom product was damaged in processing. They responded well with a credit/replacement, but eh replacement had a defect - the custom image was crooked. There is no quality control for custom products at this company.
There is no other website like Zazzle. com. The styles and what you can are amazing. Totally recommend this site for invites and labels for any occasion. Orders are shipped ina reasoning amount of time - 7-10 days. All my orders look better in person than they did online.
I've used Zazzle several times for business cards. They are fast, cheap and the quality is good. No problems at all with them. They can do it because of the upsell system. You have to say "No" about 20 times to suggestions before you finish your order. Some suggestions are tempting and I'm sure they have a high upsell rate. That being said it's worth the little aggravation when you just want cards to get a good product at a good price.
I'm actually a seller on Zazzle. I'm sorry to say Zazzle really doesn't consider the sellers their customers. I find we are the lowest priority. The reason most products come out as well as they do is because we design them well. Unfortunately we are often not paid reliably.We have items removed for copyright infringement even if there is no infringement. We have to hunt down and research problems that are usually mistakes made by Zazzle or their software. We are generally talked down to, ignored and made to feel unimportant because we aren't the "real customers" We promote our products, properly tag and name them, display them to sell...we make Zazzle profitable but to Zazzle we are just sellers.
Zazzle has major communication and customer relation deficiencies. They don't know how to run the business end though they have a decent machine for designing products. For now that is what's saving them.
The first order I placed came out terrible, but they offered to replace it or give me an account credit. The item I received to replace the other item was great!
I ordered business cards using Zazzle, only to receive my order and realize I had made a mistake in my own design...but they were really nice and helpful and offered to credit back most of the original cost so I could reorder! Very cool Customer Service! Highly recommend!
Great site! The products are great quality and you get them fast! If you're making your own product then just be careful with their online tools. It can be easy get white space on the image if you don't line it up correctly. Good news is that they have 100% satisfaction guaranteed so you can just return the product if it wasn't printed correctly. Overall, I think it's a great site.
The invitations were great and very creative, but we didn't know they didn't come with matching envelopes.
My order came quickly, was appropriately priced and the quality was great. I've ordered a few different things from Zazzle, including custom stickers, postage stamps, mugs, and t-shirts, and all have been great quality.
I made a canster set for my son an his wife,for there new log cabin. there just what I wanted thank you.
Great customer Service. Expedited shipping due to time restraints for Soldiers overseas and was able to able to deliver top quality items. Do not hesitate to use Zazzle.com. Very kind and understanding staff with the customers needs as their #1 priority. SGT Torres, USA