But if you need to contact customer service, prepare for a wait. (in 169 reviews)
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I ordered invitations for only TEN people from Zazzle and they messed up THREE times. First they gave me someone else's order because it was addressed to Bob and it was a bumper sticker... then TWICE they put A COMPLETELY wrong address on the envelope and I didn't even request for an address to be put on the invitation!
THEN when I emailed their support team, Andrew from their Support team writes:
We have authorized a refund to the account used to make your purchase. You can expect the returning funds to be available in your account within the next 7-21 business days, depending on the processing speed of your financial institution.
While our normal return policy requires a physical return of the product in order to issue a refund, we are WILLINGLY to make an exception and waive the return in this instance. Please feel free to keep, donate, or discard the item, at your discretion.
What kind of apologetic letter is this? You are "willingly" going to overlook your return policy because you guys messed up three times. How hard is it to create an invitation and process the right order?
Zazzle's production team sucks along with their customer support team in particular ANDREW.
Thanks for nothing Zazzle.
Zazzle did a great job with my fall rehearsal dinner invitation. It was well done. When I wanted to change the paper of the first one sent, they exchanged it with no problem. This copy was great!
I ordered several custom t-shirts from zazzle 2 years ago and they were great. Just ordered some new t-shirts and the quality was terrible. The front of the black t-shirt was faded. Looked like a iron-on transfer had been removed from the shirt. The design on the back of the shirt was near the waist line, yet the design we submitted has the design between the shoulders. Then we requested a RMA and now have to submit photos. In other words, their quality was terrible now I have to jump through hoops to return the item. Interestingly, the sent an extra t-shirt where they had smudged the ink on design to the extent the letters were not readable. Why send that to us?
I am floored at how badly this company is run now. I've been with them for years, and have a casual store. I ordered a single unframed print for a client and it has sat in processing for over three weeks (site says 24 hours at most). Every single time I call, they "upgrade" my shipping (how many times can you do that exactly? is it ever actually upgraded?!) and tell me they'll contact processing and get it out asap. I've had multiple customer service reps email me the same message that they're working diligently to fix the situation, and then when I call they don't have record of the other reps doing so. I had to go to Staples and get my print to send to my client since it was for a specific event. She now has her print and is a happy customer, while the original still sits in processing! I called again today and they finally refunded my money after I said they lost me as a customer. Then they finally told me there is a large delay in the print department.... thanks for telling me the truth. Finally. Please let your customers know if something like this happens so they can make alternate plans. I'm never going to be a zazzle customer again because I can't afford for them to run me around week after week when I've got better things to do.
I love that you are able to personalize just about everything! We purchased personalized stamps that match our wedding "logo" and it added the perfect finishing touch to our wedding invitations! Super quick turnaround and just as we wanted them to look and feel!
I liked the huge variety of invitations and ordered my daughter's birthday invites from them. It took forever for them to arrive, and I was dismayed when I opened them. I got a postcard with the eiffel tower on it, and on the computer screen the eiffel tower was printed portrait so you could see the whole thing. But on the cards, it was printed landscape and cut off the top and bottom. When I called to complain, they said that that was how it looked in my submitted order so it was my fault, not theirs. I couldn't get them to see that normally when you click on an item, you expect the itme to look like the one you click on. Also, the back printed differently from how it showed on the screen. I was being careful to leave enough of a margin, but the printed version cut off the edges of the words. In short, I can't use them. They immediately refunded the cost of the postcards, but didn't want to refund the postage. I told them I'd contest it with the credit card, so they finally agreed to refund that. But refused to ship new ones overnight so I'd have them in time for my daughter's party. So, here I am with no invitations for my daughter's party and it's too late to order any new ones. Also, the quality of the printing was bad. Our home printer would have looked nicer.
It took a while before I finally received my product but it was worth the wait and the money, the site is user friendly.
My daughter ordered her wedding programs from Zazzle.com. They were in processing for well over a week after the site promised they would be processed in a day. With the wedding two days away, they still hadn't been shipped. I called twice, talked to two different men, both of whom promised me they would put a rush the order and send it via overnight delivery. I called a third time and talked with a woman who told me because it was my daughter's order, she couldn't speak with me about it. Hellooo...is this information protected by HIPAA? I was just trying to see if they were being shipped that day because if not, don't bother! Please stay away from this site if you want something done in a timely manner. Why do they ask you the event date and then not bother to tell you they can't possibly deliver by then?
I am very disappointed with their customer service. When their was a problem with the login of my account they could not fix it. They could not authenticate me with my credit card or my mailing address. They told me that I had to sign up for a new account. Don't bother with these guys.
Zazzle provided me an inexpensive and easy way to provide all my customized stationary needs for my wedding! The products are better than what I could have produced on my own at home and at reasonable prices. I love zazzle and will be using them again!
Great variety of cases with clear instructions about what phones they fit. Easy to order and quick to arrive. Fits better than expected.
You want a basic sized print, then you are able to use this site, as well as getting custom items like, T-Shirts, Phone case etc...
I ordered a larger than normal print, and was disappointed to receive a print of an artist I love dearly, and see that the Digital image they print from was blown out (pixelated). Having been educated in Digital photography, I was disappointed that they would have a smaller resolution image on stock of a well known artist/ print.
They took 2 weeks to produce invitations, very disappointing. They did upgrade my shipping to overnight which saves them from getting 1 star; however, it should not take 2 weeks to product 50 invitations. They just gave me non specific canned customer service answers to appease me. Little do they know I work in customer service and use the same lines. I called customer service and waited 20 minutes each time to talk to someone. I guess they had hoped I'd hang up after so long.
No minimums, every singe item can be personalized differently with NO extra charges, wonderful quality, and dependable durability. Zazzle rocked our socks off!
Loved the product I purchased but using the personalization/customization tools was a little tricky. I kept at it and with the help of the designer the end product I received was exactly what I was looking for.
I ordered birthday invitations 2 weeks ago. My order would process for 4 days so I called to see what the delay is. they said they are having trouble with the cardstock so I reordered with a different type. a week later still the same problem. I cancelled the order than made a new one with a completely different paper and ordered overnight delivery. 2 days later I don't receive it and call them again and they said that paper is having trouble but they chose one for me and said they would send it out that day. Well I email them asking if they sent it yet and they say no we cannot make any changes we are having some issues and my order needs to be canceled again. Well it is time for the party now 3 weeks later and the issue was never resolved and I never got any cards. they did not inform me about the problems and would not communicate about them. I had to reach them to get any answers. Will never use this again, they are so dishonest I am sickened by the lying and poor communication.
I have designed products primarily as gifts, or for myself, and Zazzle makes the process easy and fun. It's so cool uploading your own design and then in a few days (they usually have a very fast turnaround), opening the product which has been delivered to my door. I never even have to leave the house to create or buy a product. The anticipation of seeing it when it arrives, having moved from inspiration, to design, to creation, to reception, makes me feel like a kid at Christmas. I can't wait to see how something I designed myself, turned out. Zazzle's customer service is awesome and if something doesn't turn out right, they are quick to make it right. The quality and durability of all the products I have designed and received has been excellent, and I couldn't be more impressed. I love this company!
They are crooks. I cancelled within a trial period because I knew it wasn't worth it after I received the t-shirt I ordered and the quality was very poor. They continued to charge my account way after the time I cancelled and couldn't even respond in a timely manner - meaning I have yet to hear back as to why they charged me for something I cancelled. I would not deal with them, it's not worth the hassle.
After buying something from Zazzle, we found fraudulent charges from them on our credit card, which they refused to remove. Avoid them at all costs.
Such a cool website for original and funny presents. Personally I think they charge more than their quality but still I love their products. The only disadvantage is that they have too many products. If you are looking for a t-shirt you have thousands of options.
I ordered shower invites for a bridal shower, they came out exactly as I wanted, the quality was good and the price was way less than everywhere else. I also ordered custom mugs which also came exactly as ordered. Both my shipments came promptly and in good condition. Their website is easy to navigate and you can save your own designs which is a great feature.
1. For the last 4 years Zazzle encouraged store owners to customize their store using CSS, XHTML, and XML. Then they suddenly discontinued this and forced all stores to follow the same format. All the time store owners took to learn and code CSS and XHTML, and XML is now wasted effort. All the money store owners spent to host their own domain for storing images for the purpose of "skinning" their store is now a wasted effort. Many store owners even went to the trouble of setting up their own offsite web sites which matched the look and appearance to drive traffic to their Zazzle store, but now their offsite web site does not match their the look and appearance of their Zazzle store. Yet, Zazzle continues to provide custom stores for big box sellers like Disney and South Park. So what we have here is another company building its business on the backs of small store owners and then giving them a knife in the back once they have become established and instead giving favor big box sellers. These big box sellers were not on the site when it began - it was small time store owners that built Zazzle.
2. Zazzle made claims many times that the custom html on individual product pages would not be touched with the last update in which they eliminated the custom stores, yet this is a lie because most of the tags, aside form the image and line break tag no longer work,. This means many store owners will have to go through many thousands of products and fix that product's custom description area because the html no longer works'. Store owners will also have to wonder how much longer it will take Zazzle to suddenly announce another update, which will then cause store owners to fix thousands of products again?. Zazzle has also started to hide much of the product description by default, which requires customers to click a link to see the information;.
3. Zazzle fails to provide store owner's a place to publish their own terms of service (tos) to help legally protect their designs!. Instead, Zazzle tells store owners they are protected by Zazzle's own user agreement. This is not true at all. Zazzle's user agreement is there to protect Zazzle and certainly provides no protection to store owners in regards to sites outside of Zazzle that may steal store owner's designs. Zazzle's lawyers make Zazzle place copyright notices and a link to their user agreement on every Zazzle page for Zazzle's protection, yet Zazzle prevents store owners from publishing the same information in their own stores. Not having a tos statement in your store may seriously jeopardize any legal actions you may choose to take against individuals who may steal designs from your store. For example, such as tos agreement can include a clause stating that anyone violating your agreement is agreeing to pay for all legal fees in regards to you taking legal action against them for violating the tos. Small store owners are regarded by Zazzle as second class citizens on Zazzle, not worth having their own legal protections in regard to their designs. Publishing your designs on Zazzle can place your work in legal jeopardy because you are unable to publish proper legal statements on Zazzle in regards to the use of your store and designs by others. A simply copyright statement is not enough, which is why Zazzle and many of big box sellers have their own tos.
4. Zazzle routinely abuses its users by removing their posts from their forums which point out problems with their products, stores, and Zazzle. Their customer service wants to put a smile on everything, but sweep the dirt under the carpet. One pathetic company period! Yet, if you contact them directly via their email they rarely provide any solution - they simply say they will forward your email to this and that division, while in the mean time store owners are left in limbo - damned if do and damned if they do not. Zazzle acts like their are a bunch of air head Valley girls form the 1980s who are all shiny on the outside, but have no substance. A arrogant company that does not listen to its customers, thinking it knows everything, will eventually die off.
5. If you want to know how seriously idiotic Zazzle customer service is check out this post (link below) in regards to a Zazzle customer wanting to honor his or her own 91 year old mother who helped save the U.S. during world War II. Zazzle customer service instead refers to his mother as a prisoner.
6. Zazzle has made recent changes in its associates program in regards to paying people for referring sales. By reading the store owner's posts on this matter in their forum, they clearly did not think this through - of course those posts are probably gone by now.
7. If you make posts on their forum, but you suddenly find you can no longer view their forum it likely means you've been banned. A way to check is to try to view the forum through a free web proxy. If you can then there is nothing wrong with their forum, your ip address has been banned (i.e., the web proxy has a different ip thus you can see it). Of course Zazzle will lie to saying it must be a problem with your computer, browser, and so forth. After you point out that you can view the forum via a proxy they will then typically ask for your ip address, but never admit to banning your ip. OK, then, why are you asking for my ip then? LOL, the fact that they can't tell what your ip is in the first place when you contact them tells me they are also technically incompetent.
8. Unless you are big box seller like Disney or South Park you can't rely on them for anything. I went through 3 different major recodings of my custom store, and spent money on hostings services only to have them throw all this work down the drain. Now I am faced with having to redo thousands of product pages once again, but why bother because they will once again change their site in another 6 months and I'll have to do it all over again. Another big question here is why are big brand like Disney and South Park supporting a site that hammers small time artists?
9. Their search capabilities are an entire joke. For over a year their site would not properly find products in my store based upon the tags used for my products. Then it worked for a few months. Then shortly before they completed their last update in which they got rid of the the custom store layouts the search capacity is broken again. Place the exact same tags, and power tags in 100 products and clicking the tags on any one of those products will produce different results which show a few of the correct products, none at all, or all of them. There is no rhyme or reason to the madness. Zazzle keeps telling its users to sort their stores and to promote those stores by setting up external blogs or web sites to point to their stores and products, but what is the point of doing that at all when Zazzle can't even provide fundamental search functions that work half the time? What is Zazzle doing with the money it gets from selling products - it certainly is not going into improving its site.
Don't just stay away - run as fast as you can away form them!
I recently ordered Rehearsal Dinner invitation cards. They arrived in 4 business days (not bad!) and looked very nice. But I was surprised to find that there was 1 envelope missing! Just 1 envelope! Nonetheless, I had to go out to buy the right size envelopes. I hope they would count cards & envelopes more carefully. Other than that, I would've been a happy customer.
I ordered 4 shirts more than 2 weeks ago, thinking that I would get them by the needed date. My order status has been "processing" for the whole two weeks. I contacted customer service and got a generic "I will be looking into it and be on top of your situation" email. No shirts, no service! They did say that I could return them, but I guess I would have to receive them first! Do not order from this company unless you have a very long time to wait for your product.
While the product management aspect of the site is a little on the user un-friendly side, the design aspect is easy and, for the most part, intuitive. Overall, the site could use a more organized and simpler interface with regards to existing product management. That being said, once you have muddled your way to a finished product, they always turn out looking great!
I found this website in a Google search, the entire process of ordering was so easy. The product I ordered was of high quality, it looked great. I highly recomend this site to everyone!
I ordered from them about a month ago now. Firstly, their lowest shipping option doesn't have track and trace. I figured due to safety and customer value most companies would actually trace their packages even with the lowest shipping option - it IS 2013 after all. Secondly, when inquiring about my package I got a generic copy/paste after waiting 2 days. Really bad customer service to me, if I made someone wait 2 days then I'd atleast write them a response, not just paste them something.
Still not recieved my package, but I'm starting to genuinely wonder if it will even come - no tracking, no clue.
If it doesn't show up in another week I'll likely petition for my money back. Will not order from Zazzle again, even if they're the last company on earth.
EDIT; I'd have given them 0 stars if I could.
Very pleased with this site! It was very easy to manuver and order from. I didn't have any problems with my order at all. The product came in a timely manner and I am very pleased with the way the product turned out! I will definitely recommend this site!
They took my money on May 1st.
On May 5th they got round to sending me an email saying they were about to arrange for a birthday card to be sent from the UK to France.
It arrived on the 15th May having gone via Belgium!
It would have been cheaper and quicker to buy a card and post it myself. (I sent a package via snail mail which arrived after 5 days)
Easy to navigate, can see design chosen in different colors. Shipped quickly and product exactly as expected.
I had to write my review 3 times before the website would take it. I used my iPhone when writing the review and it was really difficult. I finally figured out that I couldn't review using the mobile site, I had to have my phone pull up the main site because I couldn't access the five-star rating portion of the review form and kept getting error messages off of the mobile site. Then, when on the main website I had to redo it all over again. After redoing it I then had to sign in and pick a username before my review was accepted. Very inconvenient process rewarded by a very long code (20 letters of gibberish )for $5 off my next Zazzle purchase that I will never remember and, thus, cannot use. Too bad because I am pleased with the product I ordered and hoped to use zazzle again.
DO NOT ORDER FROM THIS COMPANY! I ordered a poster to complete my daughter's nursery (she's currently in the NICU! I wanted something nice to commemorate her birth and her life! Thanks zazzle for screwing that up!) and guess what? I waited a week, checked my tracking number daily, and it says it was delivered YESTERDAY! Well I was home yesterday when my items were delivered, it was NOT delivered. Attempted to call BOTH numbers listed, they're BOTH out of service! Called USPS to try and see what I could do. I'm super pissed, I hardly have any money as it is with all the hospital bills but to get screwed over by a website I checked the stupid reviews on? Taught me a valuable lesson, I will no longer send ANY money across the web.
I created 4 shirts for an upcoming family vacation. Once I received them, I washed them - cold water, inside out, tumble dry low, just as any shirt of quality should be able to be washed. The screen printed designs that were on 2 of the 4 shirts ended up cracking so badly, they looked like trash. I was so disappointed, to say the least. After contacting customer service and sending photos to prove it, they ended up refunding my money. At least they were willing to make it right for me, but I will never be wasting my money there again.
I was comfortable navigating the store generated by zazzle. Nothing was particularly spectacular about the layout or ordering process but it was not difficult at all.
Zazzle always delivers very fast! I've always used this site for gifts and the recipients always love them. The ordering process can be a little confusing on the website, so double check your information to make sure it doesn't get sent somewhere else accidentally. Since they work so fast, by the time you realize it, it is a huge hassle to get it resent where you need it. That happened to me once, but the staff at Zazzle was great! They answered the phone with a real person almost immediately and helped me get my package ASAP.
I ordered 5 different tee shirts. When they arrived one was completely wrong, I may have punched in the wrong number-I don't know, The sizes where all over the board because of the different styles. I called customer service, We re-did the whole order, I made a change on one shirt, changed the size on 2 and was to get credited for the other two. Then she told me to donate the shirts that they sent. Being they were all bringing attention to the problem with Domestic Violence I was very very happy to take them to a local shelter. They have been awesome whenever I have had a problem. No Questions asked, just want to fix the issue and get the correct product out to you. I highly recommend them
Well my first order said it was going to ship the next day, but alas, it didn't. So i ended up waiting nearly a week and half before receiving my much needed business cards for a convention.
The Second order was a repeat order but the cards came and to my dismay nearly all of the bottom and top of the cards were cut off!
I'll be using a different business card supplier now.
I have been a Zazzle customer for a number of years now, and have been pleased with every purchase I have made. The images, quality, and customization options are just endless. Whatever occasion one is buying for, and whatever personality one is buying for, are represented, and there is so much to choose from. The site itself is very user-friendly. Love all the cards I have ever gotten from Zazzle, and with your purchase, there is always a bonus to be used w/next purchase. VERY NICE!! I like the shipping options, too~~for a minimal amount, one can purchase free shipping for a year, which is very, very nice if one makes multiple purchases during the year, which I do, because I really don't like purchasing cards from anywhere else but Zazzle. I also buy postage stamps at Christmastime from Zazzle, and they are alway just wonderful!! The offer any subject matter you could ever want, just like the cards. COULDN'T BE BETTER!!!
I orded monogramed binders for genealogy research. I was very pleased with
the speed and quality of service and merchandise.
IF they actually ship you the product you order, their products are fine. However on two orders (hey I figured I'd give them a second chance) they did not ship me part of my order. On one order for 2 different hats they shipped 2 of the same. On another order they just skipped one of the items. In both cases their email customer service was the absolute WORST case of failure to read & respond appropriately. And in both cases the issue was not resolved for weeks. Buy from them at the peril of your blood pressure.
We ordered our wedding invitations and response cards from zazzle - excellent products! The manufacturing and shipping were fast and their customer service is top notch! I used to use shutterfly exclusively but I am a zazzle fan from here on out!
I tried to order and I then had to enter my e-mail address and it it kept stating that it was an invalid address ( tried on several occasions) Then I attempted calling in hopes to speak to an actual person and was on hold for over30 mins. Decided that my business will be appreciated elsewhere.
Have purchased hats, shirts, and bumper stickers from this site. They are punctual with the delivery and the items are good quality.
My mother wanted to buy business cards for me as a graduation gift.
She looked up a few places and chose zazzle because she like their templates better.
She entered the information, i proof read it, and we sent in the order. Over a week later she got a box with the cards in it, but these cards were not like the proof i approved of. About half of my name and title were cut off. It was such an obvious mistake i was surprised they would even approve of sending it out as their own product. My mother said she would contact them and take care of it. A week later i found out that she had called them 3 times over that week, was blown off the first two times and the third time was informed that it was our fault the template was off. Having corrected and proofread the templates myself I know our order was correct. Apparently their 100% guarantee only applies if they feel generous. As to the treatment of my mother as their client, I find their lack of professional courtesy to be appalling.