Yodle has a rating of 4.06 stars from 2,029 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yodle most frequently mention customer service, small business, and web presence. Yodle ranks 1st among Advertising sites.
Proactively asks for customer feedback
Whenever I required assistance with my partnership with Yodle, I had consistently exceptional encounters with their customer service team. In particular, there's a woman named Michele with whom I had the opportunity to address some concerns and requested changes. She not only displayed professionalism but also had a down-to-earth demeanor and a delightful personality, which made our conversation enjoyable. Her approach instilled confidence in me that they are indeed the ideal partner for my needs.
I have been with Yodle for about 4 years now. Over the past year & half there service. Knowledge, caring about your business has deteriorated greatly. They do not help your business grow or increase your seo or organic ratings. When you call & question them they become rude beat around your question. They say one thing & do not follow thru. They were bought out by web.com about 1 year ago no improvement. Look else where as I now have signed up with another.
Whenever I required assistance with my partnership with Yodle, I had consistently exceptional encounters with their customer service team. In particular, there's a woman named Michele with whom I had the opportunity to address some concerns and requested changes. She not only displayed professionalism but also had a down-to-earth demeanor and a delightful personality, which made our conversation enjoyable. Her approach instilled confidence in me that they are indeed the ideal partner for my needs.
Very straightforward and user friendly. Very informative and easy to understand. Great services and keep up the good work.
The saleswoman was extremely rude and unprofessional with my staff. We get hundreds of calls a month from real clients and she was outright aggressive and combative with my legal assistant when she refused to handle the intake process including asking about the company she allegedly had a claim against (i. E for conflict purposes) - stop lying about what you are selling.
My business has been a client of Yodle for around 10 years, the only reason I stay with this company is they have provided results. I do know I am getting a bang for my buck, initially they help me capture reviews.The web site is some what antiquated, but is generating leads for the business.My biggest concern is I do not have a dedicated rep. For my account, any correspondence has been initiated by myself, was less frustrating to do business with before merger with web.web. These issues are why my rating is only 3 star(Closing) employees have been helpful. Rick Milbert---Milberts Car Care Inc.
Products used:
Web site
Straightforward and user friendly. Gave an explanation in detail and made sure I understood everything before continuing
They have charged my small business over $900 a month to establish a website and to drive leads on google. When I had my now internet savvy children check out my small business google account as my business has been suffering it was barely populated, not complete, not linked to all of the other websites- yellow pages, uber, yelp, etc. Whenever I have complained with yodle their response is that I need to pay more and more money. Complete waste of money. Do not use.
This is not so much a complaint against Yodel but a complaint against their delivery drivers.
One particular driver is bad mannered, argumentative & lazy.
He refuses to deliver items to residents accomodation expecting to dump them at our concierge office.
Then he storms off when he's told he has to deliver it. I've complained to his manager but it's clear that they find it unimportant hence his continual unacceptable behaviour.
This Asian online store has the best and most selection when it come to everything. Great details and reviews from customers. Love to know that the items are real. Services are great too.
My boyfriend started a business and found Yodle and was promised all these things and that his business would be listed on the first page of Google if he has 3 good reviews. The website design was horrendous. We're still on page 4. He's complained several times about the company name that they messed up on. It's cost us more than we can afford. He's currently cancelling.
Advertising is an unfamiliar sphere for me, because I believed that my business can easily be run without any advertising. Of course, I was mistaken, because avdertising matters a lot, especially nowadays when the sphere of online marketing and online advertising is developing and already have plenty of results. I decided to apply to special services which could help me with advertising. I applied here and asked this company to hlp me with advertising. They explained me everything and set up advertising. I have already got plenty of customers and this service is awesome.
I just had the exact same experience. I paid almost $2k for 6 mos in advance. After that i never heard from anyone until May 5th where they charged my account $299. I called to tell them I didn't get anything from their service and wanted a refund and they said no refund for this months charge. That is BS. Not only poor product, poor representation, but they should sent a notice of upcoming charge. It like stealing money.
Hey Rose,
Very sorry that you had this experience - please contact us via private message and we'll attempt to resolve.
-Mike
Today I had the pleasure of speaking with Michele@ Yodel. She was amazing with her answers for questions that needed to be addressed. She went above and beyond to fill me in on the important items that it would take to have a successful web site and
What would be expected of us to assist the Yodle team as we work together for a complete package. We at Classic Home Service Inc.are very pleased to have Yodel as our marketing team for my business
They've been charging me forever... they never call me to check on me, never emailed me, never sent me a letter, just kept charging my card w/o my consent--and then they did nothing worthwhile for my business. When I tried to cancel, they made it hard on me to cancel too!
I have been with Yodle for about 4 years now.
Over the past year & half there service. Knowledge, caring about your business has deteriorated greatly.
They do not help your business grow or increase your seo or organic ratings.
When you call & question them they become rude beat around your question.
They say one thing & do not follow thru.
They were bought out by web.com about 1 year ago no improvement.
Look else where as I now have signed up with another.
I’ve had a good amount of both calls and emails from the program so far and a decent number of these have translated into actual clients. I’m relatively new to Yodle but I’ve managed to add a couple pictures on to my website through their dashboard feature and upload contacts to keep track of the clients I’ve gotten so far. They also offer a social media feature where I’ll be able to attach my Facebook business page to my site as well. Overall, I’ve been very pleased with their customer service and having one specific group of people handling my marketing program day in and day out.
Every time I have had a need regarding my partnership with Yodle my experience with their customer service team has been outstanding. Most specifically a lady by the name of Michele whom I had the pleasure of working out some issues and changes I needed made. Not only was she professional but she was also very down to earth and even had a great personality which made our conversation fun. She made me trust in the fact that they truly are The right partner for me.
Can't believe I allowed their sales guy to sign me up. Alarms should have gone off when he said 'if this doesn't work, you will never trust another salesperson again'. Not the end of the world but they are asking more for cancellation of the contract then it costs to stay.
Hey Mike,
Very sorry you had a poor experience, and am happy to look into this if you'd like to private message me your account details.
-Mike
My start with Yodle was a bit rough. But they have more than made up for that in my book! The customer service is outstanding! They make it personal, and all about me and my business! They have provided customized and individual attention, so that I could really learn how to make the most of their tools. The best part is that I am seeing the difference, and my business is being "noticed" by Google! Thank you to everyone at Yodle!
I gained a few clients through this service, but ultimately the fees were much MUCH higher than the income generated. Near the end of the service they wouldn't take no for an answer and charged me for an additional month that I didn't want.
While I was using the service, the majority of the calls I received were from competing companies - I did ultimately transfer my advertising to one of those competitors.
Too pushy salespeople, not worth the money.
Chris,
I apologize for the way you were treated when you attempted to cancel the service. If you could private message me some details of your account, I'd be happy to investigate.
-Mike
I have had nothing but issues with this company. Paid way too much money with no return. Upon completing a survey that I was not satisfied, I heard from not one single rep at the company. When I asked for a refund of payment after my contract ended at it was month to month, I was informed that they cannot provide ANY refunds. Read the fine print of our legal contract. Definitely not good business.
Hello Elizabeth,
We're very sorry that you didn't receive the results you had hoped for, and we'd be happy to look into your experience. Would you remind sending us a private message with your account identifier so we can investigate?
-Mike
As a 4 month customer of theirs, and an upstart business I was ensured first page listing on the search engines and received none. I was also informed that they would work to ensure I would get more new clients with their services, which I received NONE! And when I finally was informed on my services they said I was on the first page "just not for what I wanted" as she said I've spent $750 with them and have gotten no return on investment.
Tip for consumers:
DO NOT USE THEIR SERVICES!!!! Its all smoke and mirrors 4 months and no return, they prefer a 12 mo contract I've spent $750 in that amount of time I'd hate to see someone else get raked over the coals.
Hi Troy – I’m really sorry to hear about this. We aim to deliver strong results for all our customers, and I’m disappointed to read about what happened during your time as a Yodle customer. We’re always open to hearing feedback that can help us improve. If you’d be willing to have a conversation about your experience, you can reach me at syvenna.siebert@yodle.com or 646-770-8974.
Thanks,
Syvenna Siebert, Public Relations Manager
I am an accountant and so far the results and leads have been good. My account manager, Hillary, is GREAT! I am looking forward to tax season to see how many new clients contact me through Yodel. I am hoping that I will be back to rate it 5 stars in a couple of months.
Paid for a few months of advertising for property and casualty insurance. Received about 40-50 calls and not one of them was anything remotely close to insurance. ALL WRONG NUMBERS. They changed my display number and this still occurred. Called to discuss my displeasure because we haven't received one call that would allow us to attempt to quote or sale a policy. Spoke to someone that tried to offer us more advertising. See summary below of what was explained to me around the beginning of our campaign. Why would you even sell me this if it wasn't going to work initially? Also, I will never do the online advertising with ANY company unless it's directly through YP.com where I know how my money is spent the correct way by my representative reviewing it for. And please, oh please, reply with a snide comment like you did on another post saying you do not know if this is a competitor or a client, and I'll gladly post my business name and account number. I actually hope all of your competitors read this too because I've been receiving multiple calls from them saying they see I'm with Yodle.
Out of our total budget, we are only spending $150 on ad words a month. That's $5 a day. Derek from Yodle just told me that it is worthless. Since we running all of the "ad words", that $5 a day they are budgeting on those words, gives us nothing. He also said with all of our ad words, we prob are not getting any. He also mentioned that the photos and reviews are for "Organic" web leads, which does not effect our phone campaign leads, but only clicks to the website.
I explained we received 13 calls total and 95% are the wrong number. The only reason this isn't 100% is because I cannot get a hold of the a number or 2 that called, but didn't leave a message. 3 calls today from the same woman wanting terminex.
Hi t. T. – I am very sorry to hear about your experience. This is definitely not the type of experience we want any of our customers to be having. As a company that caters to a variety of small businesses – including a significant number of insurance providers – we do have a variety of price points depending on your budget and goals. I assure you, we would never deliberately sell our services to a customer if we did not believe we could help to benefit their business. Regardless of this, I want you to know that we take your feedback very seriously and I would be very happy to look into this matter even further if it has not already been resolved. Please contact me at angelica.diamond@yodle.com or 917-728-3322 so we can rectify this. Thank you very much for your time.
Just trust the feeling in your gut that says STAY AWAY, and do it. I've been with Yodle for 3 months (due to my agreement), and have gotten ONE lead, who did not show up to his appointment and wasted my time. I've dealt with numerous spam callers, time lost dealing with Yodle, frustrations over my Adversite being shown in search rankings rather than my actual website (which I spend a lot of time on!). I knew I should have stayed away, but was tempted by the alluring promises of the sales people. Don't lose your hard-earned money!
Megan,
This is Radley Moss, Director of Corporate Communications at Yodle. A large number of our 45,000+ local business customers enjoy significant success with Yodle and I’m truly sorry that things have not worked out for you. Do you mind contacting me at rmoss@yodle.com or 212-542-5449 if you have a spare couple of minutes? I’d like to get more details from you on your experience to try and figure out what happened.
I’m very sorry as well to hear that your lead didn’t show up for their appointment but unfortunately that isn’t something we can control. If you have time to reach out to me I’d also be happy to clarify why we typically recommend that our customers use a Yodle adversite (it’s primarily related to how we specifically optimize our adversites for conversion).
Hope to hear from you soon.
Best,
Radley
Talked to their representative for a while because I wanted to check out what they had to say. The representative would never answer my questions directly. He was very pushy. I ended by indicating that I would check them out and if they wanted to follow-up with me later they could call back.
They did and was extremely rude to my customer service representative and my wife. He ranted and made demands. No customer service skills what so ever. I checked them out and I would stay away. Same scam different name.
Da,
I'd like to apologize on behalf of Yodle for the lack of professionalism that you experienced. This is not the kind of behavior that we expect from any employee at Yodle. If you recall the name of the representative that you spoke to, do you mind emailing me the information at rmoss@yodle.com? I will then look into what happened here and will make sure that we address the situation appropriately.
Thanks,
Radley Moss
Director of Corporate Communications, Yodle
Yodle helps local businesses to find and keep their customers simply and profitably. Yodle delivers a comprehensive platform that makes online marketing easy, affordable, and transparent for its 50,000+ local business clients. Yodle’s flagship product, Marketing Essentials™, includes a comprehensive desktop, mobile, web and social presence, reviews and offer management, and email campaign automation. Marketing Essentials can be supplemented with Yodle Ads, Yodle’s proprietary and optimized paid search technology.
Yodle has offices in New York, Atlanta, Austin, Charlotte and Scottsdale. Yodle is ranked #9 on the 2014 Forbes list of America’s Most Promising Companies and has won multiple awards for its business growth, job creation, technology innovation, and workplace and culture.
For more information visit www.yodle.com or call us at 877-276-5104.
Dear Sadie,
Very sorry that you had issues with the service, if you have any further problems please private message me your account details and I'll be glad to assist.
-Mike