• Yahoo Mail

Yahoo Mail

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Overview

Yahoo Mail has a rating of 1.64 stars from 324 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Yahoo Mail most frequently mention customer service, phone number, and email address problems. Yahoo Mail ranks 83rd among Email sites.

  • Service
    53
  • Value
    46
  • Shipping
    17
  • Returns
    18
  • Quality
    42
Positive reviews (last 12 months): 5%
Positive
1
Neutral
1
Negative
18
4
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I just got my annual bill for Yahoo Mail Pro (frankly, I had forgotten that I even had it set to automatically renew).
  • I feel scammed out of my money and again, their customer service is TERRIBLE.
How would you rate Yahoo Mail?
Top Positive Review

“Thank you to Yahoo Mail continuous effort in improve and provided service.”

Chen I.
10/22/20

I feel sad because I see so many bad review rate to Yahoo Mail. I using Yahoo Mail about more than 10 years until now. Basically this mail provider never disappoint me. I feel safe with the mail protection. I satisfied with the email platform and structure. Sure Google mail is a strong competitor to him, but Yahoo Mail also not bad as the rating I feel.

Top Critical Review

“Once Was Good”

Walter H.
12/31/23

I have used Yahoo mail for many many years, this latest change (update) is stupid. After reading "unread" email I hit the back button like always and the email disappears, it's gone to points unknown. When the app opens it takes you to priority mail, Why? Stupid is stupid! Yahoo mail has become an inconvenient app to use for a basic function. Thinking about changing my primary email app, will most likely jump ship this week.

Reviews (324)

Rating

Timeframe

Other

Reviews that mention popular keywords

yahoo mail (84) customer service (38) phone number (23) yahoo account (23) email address (19)
Thumbnail of user evelinah3
1 review
1 helpful vote
February 21st, 2024

Guys try to transit to other e mails as soon as possible. Yahoo will lock you out of your account even if you know your password and pretend to send you OTP s on your registered number which you ll never receive. Then they will ask you for money to help you recover it. STAY AWAY!

Service
Value
Quality
Thumbnail of user judyfincher4037
1 review
0 helpful votes
November 10th, 2023

The new Yahoo email is the most complicated program I have ever seen in my lifetime.
I am very well educated in computer science and have done this type of work for 25 plus years
But at no time have I ever seen anything as complicated as this email program. Everything I
"send" goes into a DRAFT folder and there is no way to know if it has actually been sent.
That is only 1 particular problem with this program.

Thumbnail of user leonmaskarin
1 review
1 helpful vote
November 14th, 2023

Yahoo is locking me out of my own email address. I have the right password and access to my recovery email but the code is not showing up. I even called their "premium" support and they said there was nothing that they can do. Scam!

Thumbnail of user tabithat61
1 review
6 helpful votes
May 21st, 2023

I am so sick of Yahoo's blackmail ransom asking me to pay for premium support rather than have a 1 hour delay. I am in the process of moving every linked service from yahoo as Yahoo is blocking all of those services that require the email 2FA which I can't reach unless I pay Yahoo for services to restore it. This is extortion, plain and simple. I cannot provide proof of purchase for this review because I am NOT paying Yahoo's ransom to make my account available.

Products used:
I'm trying to access mail. Seems like a pretty basic requirement so I can access all the 2FA services I have attached to my account.

Thumbnail of user J_BC_P
2 reviews
6 helpful votes
August 10th, 2023

Ok, so I haven't used this POS email in 2 years, for obvious reasons. I need a verification code in this email, and I don't have my old phone #. I call support and they can unlock my account, ONLY if I subscribe to their premium technical support?!?!?!?!?! You can't unlock my account unless I pay when I need ONE F****** email and I'm deleting the account? This company, software and platform is utter TRASH.

No wonder you're rated 96th on the email list, and probably much worse in customer service. F*** Yahoo!

Products used:
yahoo mail

Service
Value
Shipping
Returns
Quality
Thumbnail of user skyd15
1 review
1 helpful vote
October 25th, 2023

Customer service sent me links and codes that wouldn't even work. I had all of my information but they wouldn't help me because their links wouldn't go thru and when asked to speak to a supervisor they wouldn't

Products used:
mail

Service
Value
Shipping
Returns
Quality
Thumbnail of user ryank459
1 review
1,434 helpful votes
June 16th, 2020

So scandalous. Long story short, I have the password and cell phone for second authorization, I was waiting on the second authorization code to be sent to my phone but it never did. I called customer service they pretty much blackmail me by saying "yeah we can help you out right now and get you into your account but pay us first... sign up for premium service. I feel robbed and kicked while I was down. Everyone is broke, but Yahoo is thriving. I'm still locked out w dire emails to respond to

Thumbnail of user deckiemc
1 review
0 helpful votes
June 26th, 2023

I have to reset my password virtually every time I log in. Yahoo/ATT has acknowledged this as a "known" problem, but that has been the case now for over a year! Incredibly poor service.

Service
Value
Quality
Thumbnail of user thomass857
3 reviews
0 helpful votes
March 24th, 2024

I would have given four stars in Dec of 2023. However, political emails coming in from many places is spamming up my account. It needs to step up like Google mail to get rid of political spam that is coming from multiple places. Interestingly, it is spam that says horrible things about the current president when I am a dem, I just don't want it clogging up my inbox and it does not help to report it as spam or unsubscribe.

Thumbnail of user angelinap55
1 review
4 helpful votes
August 25th, 2021

Too bad I can't give Yahoo a rating of zero stars.
I see a lot of Yahoo reviewers just like me, we've had Yahoo mail for over 20 years, since back when they were good. Now they are doing everything they can to make people with free email accounts either pay up or leave. That is why Yahoo email breaks in a different way every other week, it's just part of the plan. My account has become nearly useless in the last 6 months.

Service
Value
Shipping
Returns
Thumbnail of user rony155
1 review
3 helpful votes
March 15th, 2023

Called free help
Tried to charge me for service to recover password
Would not state cost upfront
Sharp practice!
Terrible support!

Tip for consumers:
Na

Products used:
None

Service
Value
Thumbnail of user rickw613
2 reviews
7 helpful votes
July 17th, 2022

Yahoo's algorithm regularly sends conservative news sources to the spam folder even after repeatedly whitelisting the sender, adding to contact, marking as "not spam" etc etc.

As an unaffilliated voter I value news sources from all perspectives and if the US Postal Service isn't allowed to not deliver mail properly simply based on the senders political affiliation then email services like Yahoo shouldn't be allowed to do it either. Quite frankly, it's sad and pathetic that we have to tell people these things are wrong.

In the future I will only be using my 20 year old Yahoo mail account only for sites that I suspect will spam my inbox because that is all Yahoo has earned from me.

Service
Thumbnail of user 123dorazio.vinny
1 review
3 helpful votes
July 29th, 2023

Deserves 0 stars yahoo a scamTerrible terrible service u have to pay to change your password ur number anything on account when Google is million times better and they do all services for free

Tip for consumers:
Vinny

Service
Value
Shipping
Returns
Quality
Thumbnail of user saltyb
1 review
2 helpful votes
March 27th, 2023

Was booted offline and was not able to reset password without contacting customer support which is now a paid service. Had to spend an hour online with "Ed" who kept trying to sell me the upgraded version of Yahoo. I've had this account for over twenty years and never had an issue doing a password reset (that I didn't forget in the first place). Got a "deal" of $8.99 to buy their stupid subscription so I can get access and get everything transferred to another service. Ed gave me a "warning" when I called bull$#*! so I almost got sent to Yahoo jail, but also made sure to tell me to 'have a great day!" at the end of our conversation. So long Yahoo!

Service
Value
Quality
Thumbnail of user donnab916
3 reviews
5 helpful votes
May 22nd, 2023

Suddenly I can't enter a new email address without allowing Yahoo to access my contacts. I literally now cannot send new emails! Time to delete this old account. Loathing you Yahoo...

Service
Quality
Thumbnail of user mm1379
1 review
2 helpful votes
June 19th, 2022

The gimmick used by yahoo by locking accounts and making customers p[ay to reopened their account which operated in Countries outside us. They are paying them not even $12.9 per day but they want us to pay $12.99 to reopen a legitimate account. Yahoo why you are taking Jobs outside country and paying slavery wages to the poor people. The owners are True terrorist, Terrorizing us by taking jobs to other country and setting up such gimmick.

Tip for consumers:
Your sister

Products used:
your Mother

Service
Value
Shipping
Returns
Quality
Thumbnail of user jersey1024
1 review
0 helpful votes
December 31st, 2023

I have used Yahoo mail for many many years, this latest change (update) is stupid. After reading "unread" email I hit the back button like always and the email disappears, it's gone to points unknown. When the app opens it takes you to priority mail, Why? Stupid is stupid! Yahoo mail has become an inconvenient app to use for a basic function. Thinking about changing my primary email app, will most likely jump ship this week.

Thumbnail of user steveh3350
1 review
1 helpful vote
March 4th, 2023

My yahoo account was hacked by hackers I call see get back on they want $300 get fixed then I email yahoo customer never got reply this show me they in with scammer it all about Money I hope no else have to thru what I had may God bless you all you

Thumbnail of user paulc2915
1 review
0 helpful votes
September 17th, 2022

Yahoo really wants me to upgrade to their Mail+ service. Unfortunately, I don't think allowing junk through that used to be flagged and filtered is the correct sales approach. I have no problem deleting irrelevant or unsolicited emails rather than pay a fee for what used to be free. Instead of trying to increase revenue, maybe Yahoo Mail could decrease costs by removing the spam button altogether. It no longer serves a purpose on the dash. I use other email services for different parts of my life (work, gaming, etc) - I don't have near the junk showing up in those inboxes that I NOW have showing up in my 20 year old Yahoo address.

Thumbnail of user lawrenceb470
1 review
14 helpful votes
October 6th, 2020

I just saw an article from Yahoo News about Donald Trump Jr. Wanting to stage an intervention with his dad. Have you no shame? No wonder Google ate you apart even though they are just as liberal. You have lost so much market share that you now are no longer a search engine but a leftist news source. We all now say "Google it" if we don't know something. We NEVER say "Yahoo it". You are a bunch of clowns that have lost the focus of your mission statement.

Thumbnail of user cheni3
4 reviews
2 helpful votes
October 22nd, 2020

I feel sad because I see so many bad review rate to Yahoo Mail. I using Yahoo Mail about more than 10 years until now. Basically this mail provider never disappoint me. I feel safe with the mail protection. I satisfied with the email platform and structure. Sure Google mail is a strong competitor to him, but Yahoo Mail also not bad as the rating I feel.

Thumbnail of user johnp6015
1 review
1 helpful vote
December 16th, 2022

Had to pay 12.99 to get access to my account. Extremely rude costumer service as well. They make you pay some kind of subscription, which I canceled, in order to change your password. The guy on the phone tried to keep me on as long as he could (because there is a surcharge for the call as well) but once we finalized everything and I asked him to walk me through how to cancel that subscription of 12.99 he refused and told me read the email and hung up. Hopefully karma will take care of them. Another evil company that lurks among us.

Service
Value
Shipping
Returns
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Thumbnail of user amys891
1 review
0 helpful votes
January 14th, 2020

One day last week, I noticed I had only a few emails in my inbox. I checked and I had nothing before the new year. I filed a complaint through their system, in which I had to claim that I mistakenly deleted my emails. They restored all my emails back to 1998 BUT none from 2019. They claim they're not available. REALLY!

Thumbnail of user jayt748
1 review
3 helpful votes
June 26th, 2023

WE HAVE HAD YAHOO EMAIL FOR OVER TWENTY YEARS.

NOW, THEY WILL NOT EVEN ALLOW YOU TO SIGN IN WITHOUT DRIVING YOU CRAZY WITH ROBOT $#*! OVER AND OVER AGAIN SO NO ONE CAN SIGN INTO THEIR ACCOUNTS ANYMORE.

YAHOO IS THE WORST MOST USER UNFRIENDLY EMAIL SERVICE IN THE WORLD!

FARK YAHOO TO HELL!

Thumbnail of user efremm
1 review
0 helpful votes
August 3rd, 2022

If only I could go lower than 1 star. Yahoo is nothing but a joke right now, one of the WORST costumer service I have ever experienced.

Service
Value
Quality

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