WSJ Wine

Garbage wine, inaccurate tracking, poor packaging and abysmal customer service.

Predatory business practices. I canceled my subscription and they are telling me I still owe $190 and they are contacting debt collectors. This is the worst customer experience I have ever had with anyone. The customer service rep Amy who I dealt with was rude and aggressive towards me. I wish I could do more to warn potential customers of how this company operates. Save yourselves

I got a $ 100.00 Wine voucher for them. Says type wsjwine.com/AFJT001 i GUESS THATS THE CODE
It opens thier web site with a special 12 bottles for $ 109.00 saying $ 100 savings has been applied.

So I decided to just type in wsjwines.com and the same offer came up but was for $ 69.00 "Same wines in list" plus it gave you two bonus bottles of white and wine glasses.

Such a scam

The person who took my order disregarded my statement that I was ordering a gift. He asked for my address and billing. When I gave him the name and address of my client, he said I already sent it. I told him to cancel the order. When he was ready we would commence with the proper order. He was very flustered, needing me to repeat and spell the name and address I was sending the Advent gift to. When I looked at my email confirmation, I feared he either charged me for two orders or had my order incorrect. I emailed and called WSJ Wines immediately, but was assured they had the correct order. No, the order to came to me which I refused. Then they should have reprocessed the order vs having me reorder. They did not honor the $50 off special the second time. After my credit card honored my challenge, they keep billing me for the full amount. I have contacted them 14 times over this issue. When they bill me correctly, I will pay the difference. By the way, I received a glowing thank you as to how my clients used their gift.

I cannot get in contact with WSJ Wine to get assistance with FedEx losing my package. I have called on four occasions and have remained on hold for 30-40 minutes at a time and no one ever answers.

To get around that, I tried filling out the online form. I did that twice and have received no response. I just sent a Facebook message, and I assume I will receive no response from that, either.

And to top things off, I have been charged for the shipment that I never received. So now I am also dealing with that, as I can't get WSJ Wine to do their part.

I remember calling WSJ Wine in the past and being able to get help very quickly. I do not know what happened, but it certainly isn't good. I have been a member for years but I will cancel my membership once this matter is resolved.

I received a Wine Voucher from WSJ Wine (Gift Card) from Omaha Steaks.com. Within my order I received on 12/09/2023. On 12/10/2023, I tried to place on the phone, I was left on hold for an hour and a half. I called twice and the line was still busy, saying, "High value of calls." So, I went online and checked their Reviews. What an eye opener. I was going to order online, I changed my mind after reading their reviews. Omaha Steaks.com need to disconnect their Selves from WSJ Wine (The Wall Street Journal). Good Luck and Happy Holidays.

I eventually purchased premium membership for free shipping. Suddenly my tax went from 10.50 to 32.00! Spoke with them twice and they made promises but fulfilled none of them. They also lied to me! I have cancelled my subscription!

I was in the club 18 months. I was to get my 3rd delivery of a Case Club. I was going to be out of the country, I delayed the shipping until I returned. However it was shipped 2 weeks earlier, delivered to the Fed Ex store I use. I had very limited wifi & phone service, so I did not even know it was delivered, to contact Fed Ex to hold it for me. It was returned to WSJ wines before I had returned. And it was charged to my credit card.
Then another shipment was sent, which I did not order, and that was charged to my credit card, the exact same amount as the first case, which is odd because all previous case orders have been different amounts.
I sent numerous emails to Customer Service, NO replies.
I was hoping to ask to have the original 3rd delivery sent as it contained 3 bonus bottles that I had earned being in the wine club & to find out why I was getting another case?
I then started calling the Customer Service phone number. 2x the message said they were not taking calls as their system was down.
Then I was on hold for almost an hour before getting a rep. He was not helpful as he did not understand my questions. He finally refunded the money for one case but did not answer my questions.

I was watching both my credit card account (there was 1 refund) and the WSJ Wine account to see when the other case was scheduled to arrive. For over 2 weeks it said, "The shipping label has been created. Your package will be picked up by the carrier soon. Check back for updates on your delivery."
I called Customer Service a few times and finally getting through. A different rep again did not understand my questions. But she did finally say that the case was cancelled by me, news to me, so it was not really going to be shipped. I then asked to have a refund for that case and she hung up on me.
I have since put a dispute on my credit card for the second case charge and cancelled my WSJ wine account.
I do not recommend WSJ Wine because of the terrible customer service

I ordered Omaha Steaks and within the order was a coupon for $150.00. This coupon is worthless in every State. If I were management at Omaha Stake, i would never put this coupon in my expensive steak package. I wil never purchase from this company or Omaha Steak because of this. Wow... What has happened to management.

I cancelled a year ago and today I got a charge of $94.79 for 'free shipping'. I called to question this and I was told that when you cancel your wine membership, you are not also taken off the 'free shipping' list. I protested and they agreed to refund the charge, which will take 30 days. So now I have to keep checking, for a month, to not let this slip through the cracks. Never again, stay away.

Very expensive, employees are cocky and arrogant. They have the attitude of "you need us, we don't need you".

I initially signed up with a promotion for this company in 2021. Approximately 1/3 of their wines were of decent quality that I sampled. I wanted to cancel the account and found it very difficult. Two years later (2023) they sent me another promotion in the mail. I took a gamble and signed up for the promotion again and they charged my credit card, but refused to ship me the wine. I called them to find out what was going on and they told me that because I canceled their membership one time (2021) that I am never eligible for another promotion and that's just the way it is. I have no interest in ever doing business with this company again

We like their wines and their prices. Usually, the orders are filled without a hitch, but sometimes their systems get messed up and we get overcharged, or some delivery gets missed. Over the years, every issue we've ever had with them was eventually resolved. They appear to be often inefficient, but ethical. (Twice we've had to go to the BBB to get their attention, though.) Hint: we *never* deal with them by phone; all communications are done via email with Customer Service, and we keep careful track of all emails sent and received, and follow-up meticulously.

During the pandemic I had the (dis)pleasure of subscribing to several subscriptions. Ranging from horrible (FirstLead?) to mediocre no-name wines (NakedWines).

The WSJ was surprisingly good. Not gourmet level but certainly as good as $12-$20 bottles I'd pick out and enjoy myself for easy drinking. Not some new vintner but known wines with good ratings. 14 bottles and 2 glasses for $85 including tax and shipping is impossible to beat. Cancel/pause was easy and customer service responsive. No idea what 1.5 stars is about, unless people were expecting '82 Laffite Bordeaux to be included for that price and ease.

I finally had to cancel my order after waiting a month for delivery (still no wine) and several calls to WSJ about locating the shipment. They offered no help other than to keep telling me it was on its way. Promises of call backs on status did not happen. Now that I feel forced to cancel the order the new battle will be to get them to credit my charge card.

Unfortunately I couldn't call them as it was 7 pm on a Sunday and they were closed. And the deal expired that evening. The online system is a nightmare. Although I've been a member for 10 plus years, they rejected my password ( apparently they've changed the guidelines) and the first one I was sent when I clicked on " forgot password" absolutely didn't work...no number included which was necessary. The second one worked. However I question why if I'm a member a password is needed to check out. I tried to bypass by using " guest check out" as they give you that option but won't allow as they pick up on your email that you are a member. I also had difficulty with changing my address though I'd done that months ago in my online account, yet it still shows an old address. Frustrating. Altogether I spent over an hour ordering what should have taken 10 minutes at the most. That's an hour of my 70 year old life I won't get back! ( and I'm quite savvy when it comes to doing online ordering)

This club use to be excellent. I'm not sure what happened to their business management but it has gone down hill a lot. Shipping is a joke. Inventory is a joke. Customer service is poor. You may get someone else's order, they may swap your order for something else because of inventory issues. It's so mismanaged it's become a contestant pain in the butt. Don't waste your time on this one.

They used to be great but now are awful and you cannot get any problems with your order resolved. I'm supposed to be sent new wines I've never tried before and they keep sending me the same wines I was shipped within the last year 25% of the time. The staff changed my order from a mixed wine case to all red case without my consent. The preview option on the website was not working so I was not aware of this until the case arrived. When I emailed the company about the problem, they said I would get a refund and gave me a phone number to process my refund. The phone number was somebody with an accent that I could not understand. I asked if she could repeat and spell her name please and she refused. I apologize that I couldn't understand her accent and asked if I could speak to someone without an accent and she said "No". I asked to be transferred to someone with less of an accent and she also said."No". She initially refused to honor the companies decision to refund my case, and insisted that I find the packaging which had already been sent to recycling, get a return label and find someone to lift and carry the entire case back to a shipping facility. I explained that only half the order was incorrect and I'd like to keep half the wine. She then changed her story and said I would get a full refund and did not have to ship anything. After the charge was not taken off my credit card, I contacted Wsj Wine again. They said that they want me to return the entire case now. This is too much trouble and I'll just cancel my membership and join a different wine club.

Absolutely terrible customer service. Good luck trying to cancel. Waited on hold for 2 hours to cancel the subscription and still never spoke to anyone. I had to block transactions through my credit card company and they still found a way to send the wine and charge me. Still had to pay to avoid it going to collections. RUN! Also they have zero affiliation with Wall street journal its a scam.

After 3 shipments were left on my front porch in the Texas heat with no signature & them billing an account I had removed from my profile, I am done. Buyer beware.

I am shocked that all these people are complaining about WSJ wine club. I have had nothing but a positive experience. We have been able to push off put orders when we want to by simply logging in and skipping. We have ordered 4 or 5 cases and have liked all but 2 bottles. But we aren't wine snobs. I have also recommended to friends. So not hesitate to order

I joined WSJwines only briefly. I unenrolled because I decided I didn't want an automatic monthly shipment (so I joined Naked Wines, which I totally love). I didn't have a negative experience with WSJ at all, like so many report here. I made the initial purchase, and then two non-club member purchases after I left the club. All three orders reached me earlier than they said they would. I really enjoyed all but one of the wines out of all I purchased. Canceling was easy and no hassle at all. I had a completely positive experience. (Only reason I didn't give 5 stars is because I'm stingy with saying something is perfect.)

They use FEDEX, very unreliable. Spent three days waiting at home for our first delivery. You have to be home to sign for the wine. FEDEX says the case is out for delivery, no show the first day. Out for delivery a second day, nope! FinalIy, the third day it arrives. Temperatures those 3 days were 10 degrees so the wine was no good and one broken bottle (once on the truck it stays there).
I asked for a binder to keep the helpful wine cards in (3 times), apparently they have them because I see one in one of the review photos, but never got one. You are responsible for buying a case, I believe quarterly (probably more frequently but I'm shooting from the hip), but then you will have a case just show up, a "custom case" based on your preferences! Thing is, I would say maybe a third of what we received was good, not even great. Just found out that it was 8 months ago we cancelled the wine club, but we got a $90 shipping club bill today. Surprise! If you choose to pay a flat price for shipping, it is a separate membership, so you have to cancel both the wine club and the shipping club when you are finally fed up. There are so many easier ways to get great wine at a good price. I just don't see why you would want to spend all this time being frustrated! Gone and never will return.

Loved the wines
Great value
But if you have a problem you are directed to a call Center in a foreign country. English difficult to understand and all they do is canned responses.
I tried numerous times to resolve to no avail.
Cancelled my membership and would not recommend to anyone

I have bought wine from WSJwine for over two years and liked it. Deliveries were reasonable and we found a collection of wine types we really liked at good prices. Since the middle of the pandemic their delivery service has failed and the mechanism for dealing with such problems is very poor. It appears that Fedex is overwhelmed with deliveries and are now treating all their boxes roughly. With wine this means broken bottles, and if red, the whole thing looks like a mess and Fedex returns damaged shipments automatically to shipper. WSJ Wine appears to have no reasonable system to deal with this. The best they can do it so cancel your order and refund you. However, their customer service people communicate poorly with the billing department and some failed shipments never get refunded, despite having reached customer service and explained the issues multiple times. It is sad to see this club become unusable. They used to be good - not any more. [Eventually refunded]. Update: The above problems were caused by pandemic adjustment. Shipments are fine now. I tried other clubs but none has the variety of good wines as WSJ - that's what I like the most. TIP: Ignore the first message from Fedex about shipment - they will change it. The second message indicating the change is the one to believe. If you are a wine lover, then prepaying for shipment for one year is a good deal - you make it up in about 3 shipments. Lastly, if you plan to order more than every three months, ask them to eliminate their automatic shipments to you and you order when ever you want. This is a nice service that way. Bad bottles are refunded right away. I'm back to being a regular customer!