• Woot!

Woot!

Overview

Woot!. has a rating of 2.24 stars from 502 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Woot!. most frequently mention customer service, credit card, and phone number problems. Woot!. ranks 12th among Daily Deals sites.

  • Service
    86
  • Value
    84
  • Shipping
    86
  • Returns
    71
  • Quality
    76

This company does not typically respond to reviews

Positive reviews (last 12 months): 9.5%
Positive
2
Neutral
1
Negative
18
29
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • In this day and age, I am really surprised at customer service that bad.
  • Hello There was an illegal transaction happened on my credit card from wot.com.
How would you rate Woot!?
Top Positive Review

“Woot has gotten so much better in the last few years.”

Karen B.
8/31/23

I bought a lot of stuff in several different orders and ended up returning 3-4 things from each order, and they promptly refunded my money and then told me to donate the clothes instead of returning them. I like that. I took them to our local organization, took a photo of the bag being handed to them, and then sent it to Woot

Top Critical Review

“They sent the wrong merchandize more than a month ago - i was charged and not corrected”

Jesus S.
11/29/23

I ordered aSuperHandy Manual Chain Block Hoist, 1/2 Ton (1100 lb.) Capacity, 5-Foot Lift back on Nov 1st - I received a leaves blower - I wrote to woot - explain my situation - and i still waiting for my credit or the actual item- a return receipt - i do not have a printer i told them that - nothing has happened - no communication - they need better quality controls!

Reviews (502)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (116) credit card (24) phone number (14)
Thumbnail of user jesus.s
1 review
0 helpful votes
November 29th, 2023

I ordered aSuperHandy Manual Chain Block Hoist, 1/2 Ton (1100 lb.) Capacity, 5-Foot Lift back on Nov 1st - I received a leaves blower - I wrote to woot - explain my situation - and i still waiting for my credit or the actual item- a return receipt - i do not have a printer i told them that - nothing has happened - no communication - they need better quality controls!

Tip for consumers:
frustrated - they make money and really care for the customer

Products used:
will probably throw blower away no need for that and purchase my other product at a real store

Service
Value
Shipping
Returns
Quality
Thumbnail of user arturog93
3 reviews
0 helpful votes
December 23rd, 2023

Found a great deal for refurbished Apple products but the bad news was the worst service and refund experience ever. After I decided to purchase, I was transferred to Amazon to complete it. Then the headaches began.
Received a box damaged from the inside, not outside abuse. The laptop was packed into an empty box, with NO PACKING MATERIAL! I reported this to Amazon immediately who had me check it out and then had me return the item for a refund after finding it totally non-functional. It has taken 5 weeks of back and forth before they even attempted a refund, still waiting for it to hit the bank. If the refund ever gets to the bank.
I had to file complaints with the State Attorney General to get any cooperation and response from execs at Amazon and action. Finally got a positive statement that the refund was processed 4 days after filing a complaint with the Federal Trade Commission (FTC). That got me action in place of the constant battle with Customer Service who demanded a photo ID or Driver's License or Passport before considering a refund! If the refund ever gets to the bank. They have the device!
Imagine an online wanting a picture ID for verification like an in-person store!

Beware of the subtle Invasion of Privacy and the intrusive tactics used, alleging "... abnormal activity in your account, or unusual activity with your account." Check the latest Amazon Terms and Conditions, they collect a massive amount of data on you automatically, from your location to following your devices and you. WOW, a page and a half of items are listed on their Data Collected page!
They have no shame in creating scenarios to justify and rationalize their action. Now, they are claiming I damaged the laptop.
I will no longer be dealing with Amazon after 14 years of loyalty, or any of its shadow businesses, definitely will take the other route of direct manufacturer purchases.

Tip for consumers:
the interaction with third-party customer service and the lies they go to to rationalize their behavior and to justify their outlandish requests for verification after 14 years of dealings with them

Products used:
couldn't use the product, arrived damaged, non-functional

Service
Value
Shipping
Returns
Quality
Thumbnail of user shaluinaa
1 review
5 helpful votes
April 2nd, 2023
Verified purchase

Do not buy from Woot. I bought an iPhone XR from them and I am unable to use it says phone is lost or stolen when trying to add to my phone account. There is no number to call customer service only email and after emailing they sent me a general email saying to file a claim with UPS when Woot is the company that sent me the unusable iPhone. I am unable to get a refund or return item so now I have a paper weight.I will never buy again total scam

Products used:
I can’t use any product

Service
Value
Shipping
Returns
Quality
Thumbnail of user craigj146
3 reviews
25 helpful votes
January 30th, 2023

This company is run like 10 high school sophomores are in charge. They try to be so clever at every turn, with puns and innuendoes. Even when addressing problems. I have ordered 8-10 things over the years and had problems with half I'd guess. They aren't above selling used or open box items as new. Take a long time to ship. Take a long time to refund your money. Just hasn't been a good consistent experience for me. I finally unsubscribed from their emails not wanted to be tempted to ever order again from them.

Tip for consumers:
Make sure you aren't buying anything mechanical, electrical, or fragile in any way. They have some cute tshirts. Would be hard to damage those.

Products used:
none.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sanchj03
1 review
1 helpful vote
September 15th, 2023

I have bought several things - look good but you have to be careful with size and sometimes - do not go by the pictures - perhaps the vendor is selling you something that is not complete - and then you stuck - they may give you a 5 discount and you have to eat the balance - through it on the garbage - happened to me - no communication - with customer service - no customer rapport just the Interface - will shop buying from them -i only got the stem not the lamp or the cable - the nock 5 - now is in the gargage - good luch woot!

Products used:
picture of merchandize does not match what i got - submitted info on customer service and they discounted 5 from 23 rounded - i have no use for the rest - i threw it on the garbage- find other more responsible and customer oriented vendors - amazon and it affiliates are slacking

Value
Shipping
Quality
Thumbnail of user b.f6
1 review
0 helpful votes
December 20th, 2023
• Updated review

Just an update. After i sent a bad review they emailed me to apologize for taking so long to respond to me and sent me a refund on my purchase, no return necessary as a courtesy. So im satisfied with the outcome as of now. Im glad they did the right thing!

If i could give ZERO starts i would
December 14th, 2023
• Previous review

I emailed them almost a week ago, looking to return an order that i received on 11/27 supposed to 30 days return windo, and it says time window to return expired! Customer service will not respond to requests and they have no phone number you can only go thru written correspondance to customer service which is absurd. I thought since they were an amazon company there would be no risk in ordering from them i was WRONG and wont be ordering anything again since they dont stand by what they sell and dont even respond to you where there is an issue.

Service
Value
Shipping
Returns
Quality
Thumbnail of user trampydog304
1 review
5 helpful votes
August 13th, 2023

I bought a phone off of Woot. It was supposed to be carrier unlocked but it was not. I purchased the phone as a backup in case something happened to my phone in use. When I received it I checked it for functionality and all was good, so I never thought anything of it, then when I needed it I took it to get in use and was told that it was carrier locked. 30 day warranty expired, so now I am out purchase price. BEWARE...SCAMMERS!

Thumbnail of user mikem3976
1 review
3 helpful votes
January 7th, 2023
Verified purchase

Woot used to cool. We'd stay up for the new item or shirt. We'd submit designs and discuss on the forums. Now its another dead eye'd front for a massive corp. Large companies love to take what you once loved, kill it, and wear its skin over its own face. $#*! Amazon

Tip for consumers:
woot used to cool. we'd stay up for the new item or shirt. we'd submit designs and discuss on the forums. Now its another dead eye'd front for a massive corp. Large companies love to take what you once loved, kill it, and wear its skin over its own face. $#*! Amazon

Products used:
woot used to cool. we'd stay up for the new item or shirt. we'd submit designs and discuss on the forums. Now its another dead eye'd front for a massive corp. Large companies love to take what you once loved, kill it, and wear its skin over its own face. $#*! Amazon

Service
Value
Shipping
Returns
Quality
Thumbnail of user landers1963
1 review
2 helpful votes
November 5th, 2023

Product not sent. Ask were my order was, got back a email asking me if I wanted them to look in to the matter. Called credit card company got my money. They are not amazon. I think they are scammer using amazon name.

Products used:
Never got anything

Service
Shipping
Thumbnail of user eustoliah1
2 reviews
1 helpful vote
April 5th, 2021

Recently bought adidas Women's Pulseboost HD Running Shoes from Woot store. Received it in 2 days, after trying it for the regular jogging, I felt like inner surface of the shoe material is not so good, as my foot started
Sweating in shorter time of usage. The flexibility of the shoes was perfect for jogging.

Products used:
Adidas women's pulseboost HD Running shoes

Thumbnail of user karens300
7 reviews
31 helpful votes
March 16th, 2017

I've made many purchases through woot.com and never had a problem. I generally buy their t-shirts from the derby. The sizing is pretty accurate and now they offer two different manufacturers of shirts so you can pick the one you want. The American Apparel tends to run a little smaller than the Standard. I have noticed, the Standard tends to draw up ever so slightly after washing, so I am more mindful of that when ordering now.

Thumbnail of user kaylei1005
1 review
6 helpful votes
June 12th, 2023
Verified purchase

Lies about shipping from US. Actually shipped from China. Surprised that Amazon associates with such a company. Says you will get product 3-5 days…also a lie. You get a tracking # and see your product sit for a week with no movement. Worst ever. Won't ever order from them again!

Service
Value
Shipping
Thumbnail of user sm921
1 review
2 helpful votes
June 28th, 2023

I ordered a reconditioned robovac from Woot last month. It came without all the necessary parts. I have reached out to Woot 3 different times and not once have my emails been answered or my request for them to call me through Amazon been returned. This was a fairly (for me) expensive item. No one else sells this missing part. I have looked everywhere. The vacuum is not usable without it so I am out the money and have a useless hunk of metal in my living room. I will not purchase from Woot again.

Products used:
None. The one I ordered did not come with all its parts.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jasperb56
1 review
2 helpful votes
August 15th, 2022

You are just as likely to get the wrong product or be scammed out of your money. There is absolutely no customer service at this company. If you do reach someone after an hour or longer of wait, they'll just blame someone else and tell you to call them. Two banks, and multiple departments at amazon have pointed the finger at woot. They just don't have anyone willing to help.

Tip for consumers:
Avoid at all costs.

Products used:
Nothing. You do not get your product from Woot.com

Service
Value
Shipping
Returns
Quality
Thumbnail of user marcelat25
1 review
4 helpful votes
May 30th, 2023

So, we ordered a GHD machine sometime back in March. We only receive one out of two boxes and then they say sorry we no longer have the item available, in April they say, please ship the box back to us and we will refund OR get a 3rd party to mail you a GHD. It is now May 30th and I've emailed them about 4 times and have not received a package nor a refund! They are fill of crap! If I could give them 0 starts I would!

Tip for consumers:
Their customer service also gets 0 stars.

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user russb309
1 review
3 helpful votes
February 4th, 2023
Verified purchase

I have been a Woot customer since they first started and have generally had a good experience, until now. I bought a heater recently and it came as scheduled but the box was destroyed and the heater did not work. Now came the problem. Have to contact customer service via email and obviously they do not reside in the US. I have been trying to work with them for over a month and keep getting the same canned response. For being an Amazon owned company they didn't get the customer service culture that Amazon has. To be transparent, this is the first time I've had to deal with their customer service in all the years of buying from them. I will probably not continue with them in the future because of their sorry service.

Tip for consumers:
Don’t expect anything from customer support.

Products used:
Have bought many things in the past with no problem until now. Most items were as presented and fairly good value.

Service
Value
Shipping
Returns
Quality
Thumbnail of user richarda2352
1 review
3 helpful votes
January 11th, 2023
Verified purchase

I bought a 12 count of cleaning supplies and sent only one after a month. One bottle for $50. Good luck getting a response from them. They took me for my money.

Products used:
Fabuloso

Service
Value
Shipping
Returns
Quality
Thumbnail of user chickenmama707
1 review
0 helpful votes
July 29th, 2023
Verified purchase

I only recently discovered Woot! And have found some really great deals. When items have arrived in unexpected shape, they have responded within a day and made it right. Meanwhile, I have a new rowing machine, weight bench, stationary bike, and a few other things I am thrilled to have, and I spent a LOT less than I would have elsewhere.

Products used:
Rowing machine

Service
Value
Shipping
Returns
Quality
Thumbnail of user chul12
3 reviews
1 helpful vote
August 19th, 2023

1. Do not buy refurbished item (it was used for long time item, very poor qualify, not a refurbished item) from woot.com. If did please return ASAP.
2. Customer service is very bad (picture attached is just open boxed item after 1 month of receiving. Woot rejected return)

Tip for consumers:
if it is used ( not refurbished) item, please return to get refund ASAP

Products used:
Google Pixel 3

Service
Value
Shipping
Returns
Quality
Thumbnail of user petel234
1 review
2 helpful votes
June 16th, 2022

First, speaking to a rep over the phone is impossible…it's not even available. Awful. Any correspondence is through a hard to find link on their website. Ridiculous.
I purchased a high end Samsung television for $2,299.00 on one of Woot.com's one day promotions. In less than a month, they advertised it for $2,099.00. They wouldn't help with a price guarantee at all.
Better off purchasing electronics at Best Buy. I'll never buy anything again from Woot.com.

Tip for consumers:
Don’t use Woot.com

Products used:
Electronics…television

Service
Value
Shipping
Returns
Thumbnail of user alf216
1 review
2 helpful votes
September 28th, 2023

I think the items they put on there for sale, they have very few in stock. And they are supposed to be a part of Amazon, so if Amazon has it in stock, why don't they have it in stock. And other people have tried to buy the same item I tried to buy, just to find out it was out of stock very shortly after it was put on the website. The item was the Pyle PDWR50B.

Products used:
Pyle PDWR50B

Service
Value
Shipping
Returns
Quality
Thumbnail of user karenb4815
1 review
0 helpful votes
August 31st, 2023

I bought a lot of stuff in several different orders and ended up returning 3-4 things from each order, and they promptly refunded my money and then told me to donate the clothes instead of returning them. I like that. I took them to our local organization, took a photo of the bag being handed to them, and then sent it to Woot

Products used:
a pair of jeans, a few t-shirts for my husban

Service
Value
Shipping
Returns
Quality
Thumbnail of user carloshenriquer
1 review
2 helpful votes
February 17th, 2022
Verified purchase

I've returned 2 wireless chargers because they are weak. Woot charged 'adjustments' more than I payed for the product. They are NOT thrustful. They steal your money. DON'T buy there

Thumbnail of user dylanr45
1 review
25 helpful votes
June 10th, 2019

Ordered a $270 set of security cameras. Received a $5 dog vest! Woot then made me jump through hoops to send them the $5 dog vest back, meanwhile they have charged my credit card $270. No apologies, just business as usual for Woot. Still waiting for a refund but I will not be a bit surprised if they attempt to steal my money. Also another strike against Amazon for owning a SCAM company. STAY AWAY!

Tip for consumers:
STAY AWAY

Service
Value
Shipping
Returns
Quality
Thumbnail of user tomd179
5 reviews
44 helpful votes
June 16th, 2022

Do you think we have unlimited time to filter through everything in Woot? Just put in a simple search engine please. How Frustrating!

Tip for consumers:
You will need a lot of time to search through things.

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502 reviews
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