• Wix

Wix

Overview

Wix has a rating of 1.66 stars from 674 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wix most frequently mention customer service, credit card, and premium plan problems. Wix ranks 132nd among Website Builder sites.

  • Service
    211
  • Value
    198
  • Shipping
    84
  • Returns
    107
  • Quality
    190

This company does not typically respond to reviews

Positive reviews (last 12 months): 2.8%
Positive
3
Neutral
2
Negative
102
78
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I would NEVER recommend this company because of their terrible customer service.
  • I need to block my credit card now, because it sounds from others that they will continue to charge you.
How would you rate Wix?
Top Positive Review

“This is a legitimate review & I'm not a bot, which I suspect might be most of the low reviews.”

PAUL W.
2/29/24

First of all, I've been using Wix for about two weeks to re-design this, my current website: https://www.flightdeck1.com/ I should have the new one created with Wix live by March 8 or so. I started my business Flightdeck+Rogue Racing about 18 years ago. My company is the only attraction like it in the world, still. Our customers are tourists, local residents and businesses booking corporate private events. Since we opened I've created/designed our website and had an outside company do it 2 times. Our current website which was designed by a creative agency is OK, but it is very very difficult to make any edits and changes. So I finally got fed up and went back on the web to see what's out there for the DIY websites. I tried six different website builders in the last two months and settled on Wix which I used 7 years ago and it was meh. But the Wix today is volumes better than from back then. At least twice a day I'm blown away by what I'm able to do in creating a website and by the way, I'm no graphic designer. My plan is to create this and then find somebody on upwork or fiverr to go in to improve/polish it. I read a few of the 1 and 2 star reviews and I swear most of must be competitors, hiring people to write low reviews or they're just plain bots, In my humble opinion. (still a work in progess re: photos)

Top Critical Review

“So Done with Wix”

Paula H.
1/29/24

Now you can't get Wix support for free at all, even through chat. I pay hundreds of dollars fo premium plans and now they want $55 for the occasional support I need. I am thoroughly disgusted with their overall business model and I rue the day a "Consultant" convinced me to go with them. Another six months until my plan expires and i am gone.They will however be happy to keep the unused remainder of my other service payments. Don't ever pay for yearly, you can never change to monthly.

Reviews (674)

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Reviews that mention popular keywords

customer service (184) credit card (69) domain name (25) premium plan (33)
Thumbnail of user paulah953
1 review
0 helpful votes
January 29th, 2024

Now you can't get Wix support for free at all, even through chat. I pay hundreds of dollars fo premium plans and now they want $55 for the occasional support I need. I am thoroughly disgusted with their overall business model and I rue the day a "Consultant" convinced me to go with them. Another six months until my plan expires and i am gone.They will however be happy to keep the unused remainder of my other service payments. Don't ever pay for yearly, you can never change to monthly.

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Thumbnail of user clarissaandersonwright
2 reviews
1 helpful vote
February 20th, 2024
• Updated review

After 7 years with wix I regret it. For many reasons but the worst is my site is hacked showing spam and wix have not helped or responded to me.

Terrible experience, don't trust trustpilot reviews
April 15th, 2023
• Previous review

We can't trust trustpilot reviews about Wix or many other sites. Clearly others have experienced the same. As a long term customer I have been cheated by Wix for all the same reasons below I need not list. Go get wordpress instead, biggest mistake for me was using Wix.

Tip for consumers:
Bad for SEO.
Bad for extra charges.

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Thumbnail of user meghanmacleod15
1 review
0 helpful votes
February 9th, 2024

Terrible customer service. They offer no support other than AI chat. I signed up for services over 2 years ago. When my domain expired I no longer had access to my emails and my website. They just charged me $600 for a renewal. Of services I cannot use. A
They will not refund because it's a renewal. It's disgusting that they can do this and not offer any solution. The website itself was terrible. I want to speak to a person and I want my money back! 😡 If I could give negative stars I would.

Thumbnail of user kimberlyf753
2 reviews
6 helpful votes
December 9th, 2023

Ah! Finally somewhere to leave an honest review.

They changed my annual prepaid plan midway through to only include 1/10 of what I prepaid for with zero notice. Customer service was awful and they justified the changes because "we ran an ad about the new plans" which I NEVER saw and wouldn't have thought that would have affected my PREPAID annual plan. You probably allow them to do whatever they want when you accept the terms and conditions. I switched to Showit and love it WAY more. Don't waste your time on this shady provider!

Tip for consumers:
Go with a different provider.

Products used:
Premium Wix website

Thumbnail of user s.cummings.author
1 review
1 helpful vote
January 12th, 2024

I signed up for Wix for a small business I've been operating. I thought a website might help to bring in more customers and drive up revenues. I quickly discovered that as a non-techy person their platform is just too difficult to figure out. It would take too much time figuring out how to run their platform to make it worth while for me. I've been trying to cancel but of course there's no such thing as a 'cancel' option anywhere once you're signed up and they ignore messages asking to have your monthly subscription cancelled. The end result so far is they have not delivered a single dollar to my business but they have cost me $200 so far with no luck cancelling. I'm going to have to ask AmEx to block future charges from this company. Very disappointed -- don't recommend Wix at all.

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Thumbnail of user robs1165
1 review
2 helpful votes
January 11th, 2024

Avoid this company like the plague. They fail at every level. Poor product, bot obsessed and complete indifference to customer service. Never use WIX, you'll be wasting your money.

Tip for consumers:
Their web sites aren’t CEO organic and you won’t get your money back. Avoid this firm like the plague .

Products used:
Forced to keep website for a year despite cancelling .

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Thumbnail of user markr2474
4 reviews
7 helpful votes
January 31st, 2024

Try to navigate their site and get a live person...it will take you forever to figure it out and that's after over an hour of trying on an iPhone only to realize that you have to be on a desktop. GD their service sucks!

Thumbnail of user ruthblomley
1 review
0 helpful votes
March 4th, 2024

They have just emailed me saying that their prices are increasing from £50.40 to £108! They are trying to justify this by saying that they have increased their storage and my website will no longer have 'wix' written at the top. Neither of these things I'm bothered about. Would strongly advise against using this company.

Thumbnail of user kl619
1 review
1 helpful vote
January 10th, 2024

I had vista print for years and a greta website then they partnered with wix and my main pages crashed just disappeared! It's been a full month if daily phone calls and escalations but nobody can install my old pages on wix. There's nobody there to do the work or they don't know how they don't are they give me the run around and their system doesn't support the high level of features I had on those two pages. I will be suing them. Those pages were the registration pages for students for my school. I have new students with no paperwork now! They had many cool features easily I made with vista print which is a small business for websites and I wouldn't use again as they gave accidentally deleted pages in the past which is horrific. I see all wix reviews online are fake so that's one thing they are good at making fake reviews! If you can't add a review there it's fake. This one I can add a review here and they have an F rating, their real rating!, vs A+.

Products used:
The website hosting & builder

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Thumbnail of user tamaram510
1 review
21 helpful votes
February 21st, 2023

They jack up the price after you create an account by $100 PER MONTH for the Business VIP package then give you false 50% off discounts so you'll end up paying MORE than their original price! I called their customer service line to complain about the issue and they proceeded to lie and tell me there was a price increase in the last 3 months but it never got changed on the website. COMPLETE AND TOTAL SCAM.

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Thumbnail of user tasham235
1 review
1 helpful vote
January 22nd, 2024

I got suckered into paying before I could continue exploring the capabilities of this platform, due to the fact that I had a domain I needed to transfer over. Was unsuccessful in transferring the domain. And then ultimately I did not find their model as user friendly as other platforms. Could not find a customer service number anywhere to speak to a live representative for any of my problems. Finally found where I could request a refund only to receive an email shortly after stating it was denied, but did not offer a reason. Very disappointed with this company. Honestly, sqarespace is much better. I'm out hard earned money for nothing but I'll chalk it up to a blessing in disguise.

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Thumbnail of user shanetriaw
1 review
0 helpful votes
January 19th, 2024

This company is extremely unprofessional. I had one customer to report a fraudulent claim. I showed documentation showing that the queen was fraudulent. And for the last two months they've been holding all of my deposit with people who are booking with me. They keep making excuses on why they won't release my money. I've been in business for five years and using wix for a year. They asked me to send over all of my documentations from the state that I live in to show that my business is legit I did. They also asked me for my social media business information I sent that in also and they are still making excuses on why they won't release my money. But still charging my account each month. Everyone that I have spoken to has been rude and unprofessional. And won't tell me what's the excuse on them. Keeping my deposits that my customers are booking with me.

Thumbnail of user sarasp
4 reviews
7 helpful votes
January 19th, 2024

I paid for a website and bec my phone changed, I couldn't log into the account. I am still locked out, 3 months later. They also charged me without notice, the renewal date (as per THEIR email) was Jan 20, and they charged me in Dec AND on Jan 8. It's impossible to contact anyone, and they refuse to give me access to the account that I AM PAYING for, unless I send them a copy of my passport or drivers licence! Absolutely ridiculous! I need to block my credit card now, because it sounds from others that they will continue to charge you. I am flabbergasted how this company is allowed to operate. They are unethical and fraudulent. NEVER EVER even contemplate using them!

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Thumbnail of user sumaral1
1 review
2 helpful votes
April 25th, 2022

If I could give 0 stars I would but that's not an option. I don't think Wix even has customer service because I've literally been trying for over 2 years to get ahold of them for different things and in every case I end up giving up! They just charged me for a whole year for website I didn't authorize and now once again I can't get ahold of them by phone, email or chat! DO NOT USE WIX IF YOU CAN AVOID IT!

Tip for consumers:
Find another company!

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Thumbnail of user jennie21
1 review
5 helpful votes
December 6th, 2023

I "opened" an online store, spent a fortune on marketing, only to find that a "technical issue" was preventing anyone from purchasing. After 5 days, all I'm getting told is that they are working on it and that there is nobody I can talk to or complain about. THE WORST MISTAKE I EVER MADE!

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Thumbnail of user teddydill91
1 review
8 helpful votes
November 4th, 2023

Wix has allowed my business to have a professional website, accept payments and have really cool features. However, I had to deal with their customer support team a couple of times and they are some of the WORST I have ever encountered. There is no such thing as immediate service, you need to leave your details and in a few days someomne will call you. Staff lack the necessary knowledge and are not very helpful. You can tell they intentionally want to get out of accepting responsibility. One of the worst services anyone can receive,

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Thumbnail of user vickiw514
1 review
0 helpful votes
January 31st, 2024

My company was closed during covid, and honestly, I forgot about this. I was sent an email about 10 days prior to my premium plan renewal, and about the same time, I was contacted with a credit card fraud alert. Wix was trying to use my credit card, which had since renewed, so they were guessing at the new expiration date and did not have the correct CID. When I looked at my WIX account, the box was checked for automatic renewal and they were trying to put a charge through for 2 more years. Keep in mind that it is still 10 days before the actual renewal date. I requested a cancellation online, got a confirming email and thought all was well and that they would reverse the charge. Nope! They continued to process the charge, and 3 days later I went to check and WIX had gone ahead and renewed for 2 more years. It is not easy to find anybody to speak with, since they have essentially NO customer service. I finally got a person in SF who offered to request a refund, but was doubtful since they only will refund after a 14 day trial. I am still 7 days prior to the renewal date, but he stated that the auto-renew box was checked. He tried to talk me out of disputing the charge with my credit card company (I think it costs them when you do that). I disputed anyway because they did not have the correct expiration date or CID, and my bank reversed the charge. If it weren't that they were dishonestly charging my credit card, I would have been stuck paying in excess of $325 since apparently they do not honor ANY cancellations for existing customers. Not an acceptable business model if you ask me.

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Thumbnail of user henryt467
1 review
0 helpful votes
March 15th, 2024

The "free website" is a total lie. Charge after charge - some repeated. Makes me not want to bother to even have a website.

Thumbnail of user annat273
1 review
18 helpful votes
June 13th, 2020

I would leave a 0 star review if I could! I have been trying to delete an account for two years. It was originally set to "auto renew". I took it off this feature because the service has to expire before they let you delete your account. Each year the auto renew feature some how "magically" gets switch back on and then a 60$ fee gets charged and I am told that I have to wait another year before I can delete my account... so I turn auto renew back off and wait again. Then in the spring I see another $60 charge and get told to have to wait another year to close out the account. I'm disgusted by this entire process and this company.

Thumbnail of user johnr7204
1 review
0 helpful votes
February 12th, 2024

I tried Wix to build a website, I was able to create a site; after many hours of work It looked ok. Then I realized it was down all the time. Almost every time I checked it was down. I didn't even try to get my money back I just stopped using it. I definitely will never get my time back! I forgot about them. Then I saw that one year later they took more money from my bank account! What? How can they do that? I never agreed to be billed yearly! It was a one time thing! I logged onto their site to try to get them to stop but there was no way! I contacted the bank and they said I would have to change my account number in order to stop them. They took money from my bank three times before they stopped. The only way to deal with the is to sue them but they are in Israel! I'm not traveling to the other side of the earth to sue. I'm just glad they stopped. They suck in so many ways!

Tip for consumers:
They continued billing me for two more years for a service that I never got.
They refused to give my money back.
I'm just happy they stopped stealing from me.

Products used:
Wasted my time building a site that was always down.

Thumbnail of user susant90
9 reviews
26 helpful votes
June 22nd, 2023

Wix did an "auto renew" charging me many times more than last year with no prior notice. I have opened a complaint on PayPal but they refuse to rule in my favor. Wix cancelled my website but has not refunded my money. Very poor customer service. I would never recommend them.

Tip for consumers:
They would raise the prices so exorbitantly with no notice

Products used:
Website

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Thumbnail of user quiltermuse
1 review
0 helpful votes
February 14th, 2024

Wix for the most part is great for someone trying to sell the pot holders they make or for someone with a niche market but other than that I'd either build a DNN site yourself (much more up to date modules) or just use ecrater.com.
My biggest complaint would be is that they nickel and dime you to death and place ads on pages that you will be working on most of the time causing slow load and delays in your work. They don't just put ads on the dash board they place them on pages like orders or other important pages so do not be in a hurry.
My other complaint is they are trying to reinvent the wheel. Their modules are so old fashioned or were developed by someone else so long ago there is no reason theirs don't work properly,...stuff like you would have seen when IBUYSPY was put out there by Microsoft they can't get right or don't even offer. Simple stuff like the abbreviation for states being populated, just seems like a bunch of not so bright people work there in my opinion.
It is better than nothing and if you don't have the skills or time it's a good temporary solution or if you could go to ecrater.com they've been around since IBUYSPY...

Products used:
This review is about a website...

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Thumbnail of user amelial61
1 review
0 helpful votes
January 26th, 2021

After building a website with Wix, I found that is a very complete tool for developing websites. You should have some knowledge before using it before using it, but it is not necessary, the website will help you if you have any trouble, but there are also many functions that require some experience. You can also have access to many amazing tools for organizing stuff like links, images, videos, etc. You can also upgrade to more functions by using the Pro mode. But in general, it is a very good option if you want to make your own website.

Thumbnail of user pauld3077
1 review
1 helpful vote
November 29th, 2023

Three years ago I looked at WIX poor reviews and decided not to use it. So I engaged a local 'expert' to make a skeleton website for me. He came back with WIX website without telling me he intended to use them and I was up against my deadline so I decided to run with it. Big Mistake! If you are in this position drop it NOW and start again. It will only get worse. The editor is awful to use for a non-expert. Everything you try to do will result in a call to support that is at least three times round the loop to get an answer. Its a chatbot, that gives a different contact name each time so you virtually have to start again. The system you get can only be maintained via their editor so it is not portable. You can only change hosting. The only choice is to abandon it and rewrite it on another platform. I endorse all the details in the other reviews I see here. It is only a matter of time before this company goes belly-up due to the accumulation of warnings about them. The correct review should be zero stars not one star. Do not get into the WIX trap.

Products used:
website services

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Thumbnail of user adamt197
1 review
8 helpful votes
January 14th, 2020

Just posting up my wix review on how bad my whole experience was using them.

From all of the advertising I have been seeing I thought that they must of been a good business, sadly I was wrong and it has been a nightmare.

I built a website using a wix template which I found very restrictive, not as easy as they make it out to be. The system is very old and hard to use and making simple updates such as changing content or images proved a major issues at time.

When I sent through an email for support I did not hear anything, waiting 5 days and had to send another email, ion the mean time my business was suffering due to an unprofessional website online.

It is also very annoying that you could not just pick up the phone and call them, needless to say I waited 14 days with no response so decided to cancel my wix account.

I noticed after cancelling my wix account they were still charging me so I had to cancel my credit card so they could not take any further money out.

Be aware and DO NOT USE wix.com

From the business

Build, manage and scale your business online with confidence using Wix. Choose a professionally designed template, use the AI website builder or even your own code to intuitively build a unique site that’s ready for business. With Wix, you get so much more than a website builder platform, whether it’s eCommerce, scheduling, events, blogging or a portfolio—you can run your entire business from one place.

With built-in marketing and SEO tools, you can expand your reach and attract even more customers. And when it comes to analyzing performance, deep dive into advanced reports and analytics to drive informed decision-making for your business’s success. You can use the Wix Owner app to achieve all this and more, no matter where you are. Plus, experience lightning-fast performance, enterprise-grade security and a robust infrastructure to rest assured that your website will stay up and running smoothly.

With a 4.6/5 star rating on TrustPilot (2024), join over 220 million people across 190+ countries using Wix to achieve their online goals. Head over to Wix.com to get started today.

Wix’s main features:

• AI website builder
• Intuitive drag-and-drop editor
• 900+ professionally designed website templates
• Business management solutions
• Wix Studio - website solution for agencies & enterprises
• Advanced AI features
• Built-in SEO
• Integrated marketing tools
• Powerful eCommerce solution
• Online scheduling software
• Blogging platform
• Full-stack web dev tools
• Seamless integrations

Company Representative

Thumbnail of user leahl3
Leah L.
Typically does not respond to reviews

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1.7
674 reviews
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