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Claim Your BusinessWinkflash has a rating of 1.95 stars from 59 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Winkflash most frequently mention customer service, and photo books problems. Winkflash ranks 129th among Photo Printing sites.
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This was the first time I ordered a canvas so I was not familiar on how to create it. I sent in a photo not realizing that there were black spaces on the top and bottom of the photo. I emailed them to see if I could change it but my order had already shipped. There response time was excellent. They allowed me to send in another photo and sent me another canvas at no charge. I am very happy with the service and I highly recommend using this site!
I ordered two 5 x 7 canvas prints. I found the software confusing and ended up not properly framing the subjects on the canvas. Instead of calling me to check, Winkflash sent the 2 pics with significant portions of the subjects' heads cut off. It was technically my fault, but they would not replace them for free or even for a discount. Other sites I ordered from contacted me if there was something wrong with the pic before they printed them. Be very careful when you design your photo items and don't expect Winkflash to help.
I lost so many pictures because of how they handled the change in ownership. I was stupid and only uploaded pics to this site. Now I use a few different companies just in case this ever happens again. I had two my sons newborn pics on there and they are now gone forever. And I did not get a warning ahead of time that that was even a possibility. Also did not receive an apology or an attempt to recover them. I do not recommend them at all.
This was the first time I ordered a canvas so I was not familiar on how to create it. I sent in a photo not realizing that there were black spaces on the top and bottom of the photo. I emailed them to see if I could change it but my order had already shipped. There response time was excellent. They allowed me to send in another photo and sent me another canvas at no charge. I am very happy with the service and I highly recommend using this site!
When they offer their 4x6 photos for $0.10 but shipping is $23.97... WTH... ummm NO! I will definitely shop elsewhere...
Tip for consumers:
don't waste your time on their specials because then they slap you with high shipping....I wasted a whole afternoon...dumb!
Products used:
none this time
I had uploaded thousands of photos over a 15 year period. Then found out after an absence in scrap booking that they were no longer there! When I contacted Winkflash they said they got bought out and something went wrong and they lost lots of customers photos in the transaction... how could this happen? My kids photos and births a the hospital... all gone in a flash! I'm so sad and depressed I even contacted the owner of the company (there are two I believe) they said someone would get in touch with me then after that when nothing was done, I contacted him several times and was just ignored.
Ordered a canvas enlargement, was amazingly beautiful, I have to give Winkflash more than 5 stars. I'm very happy. Thank you so much
A month later I still have not received my Christmas cards or a response to my email. There is no contact number listed for them. This is what I get for taking the cheap route this year. Vistaprint had my order to me every year within a week after ordering.
I spent a lot of time customized items, totalling to around $200 because of their 60% off at the moment (would NEVER pay for their normal insane prices) then get to check out assuming free since over $200 order and it says $100 ground shipping... ridiculous. I contacted them asking for a discount and they said nope.
I had used winkflash previously to store my image files and create prints. Their prices seemed reasonable at the time, so that's why I chose them. One day I go to log into my account and my account no longer exists; my files no longer exist. My trip to Europe, my brothers trip to South America, all of it gone. It's awful! How could they do this without notifying me? I never received an email. It's funny that Shutterfly promotes themselves as never deleting your images. I'll use Shutterfly from now on. I will never use Winkflash again.
I ordered two 5 x 7 canvas prints. I found the software confusing and ended up not properly framing the subjects on the canvas. Instead of calling me to check, Winkflash sent the 2 pics with significant portions of the subjects' heads cut off. It was technically my fault, but they would not replace them for free or even for a discount. Other sites I ordered from contacted me if there was something wrong with the pic before they printed them. Be very careful when you design your photo items and don't expect Winkflash to help.
I had thousands of photographs stored on the original Winkflash. Then one day I simply could not log on. I contacted Winkflash and received a reply saying that there were new owners of this company & that I would have to re-register with new username & password BUT that ALL my thousands of photographs were deleted from the new company's servers. I cannot accept this and appeal to everyone else in the similar position to make this travesty known publicly, thru social networks & other channels. Thank you
Had great customer service 10 days ago. Made two large orders. I've heard nothing since. Been trying to contact them for three days and their phone is ALWAYS busy. No replies from their emails either. I somehow got on a call wait this morning and I was on hold for over 6 HOURS before I was officially disconnected. I have several screenshots to prove it! I've attached one in this comment. Something has happened there and I'm wondering if someone knows what. Very weird!
Tip for consumers:
Look elsewhere
Shockingly this business does not have a phone number and they only replies to emails selectively. Don't expect any communication from them. And $11 ground shipping takes 3 weeks. Do they even print in US?
I have ordered many many times from Winkflash.com. I'm very very happy with the quality. I'm also very happy with their quick response every time I have a question. I just recently ordered a huge collage canvas for my wall using my pictures that I downloaded on their site. Perfect quality. Great job
Completely ridiculous that this company can change ownership and delete everyones priceless pictures. I will never use this company again. It is completely unacceptable the way they handled the changing of ownership and ruining priceless memories for so many of us.
I got an email that winkflash offer. 01 per picture but $62.90 for shipping, bad business stay away from this company
I've always loved winkflash been using them since 2004. I have all my kids baby pictures on there. I need to be able to retrieve them. I have emailed them twice with no reply and sat on hold being caller 8 to caller 4 in 2.5hrs. Has anyone heard a response from them on how to get pictures? I'm sick over this I have 106 albums probably around 15,000 photos can anyone help?
Winkflash looks like they are back in business now, based in California with new owners. The site says they will be transferring over the pictures and folders from the old company's system soon. That's all I know. SL
So I ordered photos from wink flash about 1.5 month ago and still haven't received them. Customer service is terrible they have the same automated reply... damn asses. And they send me a new order about 3.5 weeks ago (with no charge to me WOW - u lost my order in the first place stupid) and it still haven't arrived... so I wrote them an email and their response was to place another order and they will mail it to me... seriously? Will never ever recommend your company to anyone... bunch of idiots!
I used to use Winkflash all the time, but quit when they went out of business. Now they're back under new ownership. Advertising 7-cent 4x6 photos. I went through the process of ordering 1,500. Shipping? $121.65. Scam artists.
Terrible business - I warn my kids everyday that digital pictures loaded to the web "Never go away and will always bet there" I guess I should tell them that they can load them safely to Winkflash because they WILL make them go away. Not only that but they won't reach out to you to tell you that they were lost -
With today's technology this is unacceptable and terrible!
10 years of photos - GONE
Winflash was awesome! Unfortunately, on Sept 8 2014 they posted on their website that they are out of business. No wonder I couldn't find a "place order" button when I was trying to order photos! Bummer...
My son drew a picture and we had it printed on a woven blanket for my mom for Christmas. We got the order in really late and accepted that she'd get it around New Years, but somehow she's already received it only one week after we ordered it and way before Christmas! It looks exactly as expected and we are very happy with winkflash!
I would give a minus 5 star review if it was available. I'm elderly, sick and I have spent 11 years uploading a lifetime of photos onto Winkflash.com. Winkflash promised that those photos would be kept "forever". I badly want those photos returned before I can't enjoy them anymore. Winkflash has lost them. I thought you could never really loose data! I hope someone can find a way to force Winkflash to recover lost photos.
Winkflash is a scam. In December we ordered a blanket as our mothers Christmas gift with old pictures.
They never sent the blanket, it's now end of March
They never answer phone, when I checked it's a google phone number! Scam 264.99 lost
I could just cry. I made a photo album of my first year of marriage and honeymoon. My husband and I never had extra money for me to to print it until now. I logged on to Winkflash only to find all of my priceless memories gone. I wish wish wish I could go back in time and never use Winkflash. Has anyone gotten any photos or projects back?
Customize prints, picture albums, canvases, calendars and more using your favorite photos. Winkflash allows you transform your memories into quality prints!
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