• WholesaleArtsFrames

WholesaleArtsFrames

Overview

WholesaleArtsFrames has a rating of 4.3 stars from 60 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WholesaleArtsFrames most frequently mention customer service, canvas prints, and good quality. WholesaleArtsFrames ranks 3rd among Picture Frames sites.

  • Service
    8
  • Value
    8
  • Shipping
    8
  • Returns
    5
  • Quality
    8

This company does not typically respond to reviews

Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
1
Negative
1
7
See all photos

What reviewers want you to know

Positive highlights

  • I have been buying canvas prints and stretcher bars from wholesale arts and frames for the last few years.

Critical highlights

  • Very poor customer service and inventory status, it is the first and last time I am purchasing from the business.
  • Their stretcher bars and support braces are "dove-tailed" making them easy to come apart/snap.
How would you rate WholesaleArtsFrames?
Top Positive Review

“Excellent product and customer service.”

Wilbur H.
4/29/23

I ordered 4 canvas prints and they came wrapped in excellent condition. You could tell that this company takes pride in what they do. I would definitely recommend them. In fact, I intend to order some additional items from them.

Top Critical Review

“Shipping & customer service are abysmal”

Leslie M.
8/7/23

I ordered 4 xl pieces of foam board from them. My first shipment arrived badly damaged & unusable. I sent photos and clearly described the damage as well as their packing defaults that I believe were the cause. They sent me out a second shipment packed EXACTLY the same as the first with even more damage than the first shipment. Again, I sent photos. I never heard from them again, nor was I ever refunded my $187 dollars.

Reviews (60)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (6) stretcher bars (5) canvas prints (4)
Thumbnail of user wilburh56
1 review
0 helpful votes
April 29th, 2023

I ordered 4 canvas prints and they came wrapped in excellent condition. You could tell that this company takes pride in what they do. I would definitely recommend them. In fact, I intend to order some additional items from them.

Products used:
Canvas

Service
Value
Shipping
Quality
Thumbnail of user lfoura
1 review
1 helpful vote
May 16th, 2020

Had an issue but the company resolved it, in a timely fashion. Ive decided to give them a second chance. Thanks for reading my review.

Thumbnail of user shawnettf
2 reviews
4 helpful votes
October 17th, 2023
Verified purchase

Specifically speaking, I placed and order on the 5th of October. I logged in to check for any updates (such as an estimated shipping date, or even an ETA). The representative was very nice and attempted to reach the warehouse for me, but the phone rang and rang. It is a small order and my first order of it's kind as opposed to Amazon supplies.
So, for now I am leaving 3 stars.
I hope that I will be able to update this when and IF my supplies start their journey to me. Like I mentioned, it is just a small order, but I am looking forward to it none the less.

Thumbnail of user deborahs965
1 review
0 helpful votes
August 25th, 2020

First, let me say that the quality of my canvases from WholesaleArtFrames are far superior to other canvases I have purchased from, well, anywhere. I'm not sure how they keep their prices so low, given the superb quality of their product. A+ on the customer service. Very responsive to my questions. I was also pleasantly surprised at the way my canvases were packaged for shipping. They arrived without a dent, scratch or damaged corners. I LOVE that I came across this great seller while browsing the internet. Buy with 100% confidence!

Thumbnail of user lesliem1077
1 review
0 helpful votes
August 7th, 2023
Verified purchase

I ordered 4 xl pieces of foam board from them. My first shipment arrived badly damaged & unusable. I sent photos and clearly described the damage as well as their packing defaults that I believe were the cause. They sent me out a second shipment packed EXACTLY the same as the first with even more damage than the first shipment. Again, I sent photos. I never heard from them again, nor was I ever refunded my $187 dollars.

Products used:
None were usable.

Service
Value
Shipping
Returns
Quality
Thumbnail of user randyp182
1 review
1 helpful vote
June 26th, 2020

Great quality and exceeded my expectations. Looks beautiful in my home. Will recommend to friends and family.

Service
Value
Shipping
Returns
Quality
Thumbnail of user renuv9
2 reviews
0 helpful votes
February 12th, 2021

Nice photo of the day but I could do that but iwant some power and the exact date but it is not showing up on a few of the biggest fan of your survey for the biggest fan on a new one and bike car bus and the biggest fan and I could have not received the biggest fan.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tingr
1 review
1 helpful vote
October 20th, 2021

I got three frames from them and it took a while to have them customized. But they came finally and the quality is very high. The price of the frame is very reasonable while the shipping is a little bit expensive. I will buy from them again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user randolynf
1 review
0 helpful votes
July 22nd, 2022

I placed a small order on July 9th. I contacted them on the 18th. Was told it had shipped that day. Product arrived the 26th. I liked the quality of the mats it they add to the presentation of my painting. My only issue is the time it took from ordering to receiving my purchase.

Tip for consumers:
Don’t need it in a timely manner.

Products used:
I ordered a mat, a backboard and a plastic sleeve. Have not received them after eleven days.

Service
Value
Shipping
Quality
Thumbnail of user uea
7 reviews
3 helpful votes
January 7th, 2021

I'm very pleased now that i've my favorite carrier right here. I'm absolutely glad with you and i am going to head back to this adorable vicinity. Most effective maintain it up, thank you.

Thumbnail of user davec571
2 reviews
1 helpful vote
August 31st, 2020

Have ordered from this company many times with no issues. One package arrived damaged and they made it right by sending another item. Customer service was great. Will continue to order from this company...

Thumbnail of user evina1
7 reviews
1 helpful vote
March 4th, 2021

My canvases are of excellent quality. Price range is reasonable. Customer service is great, and shipping is fast. They have a wide selection of hand-painted art that has been signed by the artist themselves.
I definitely going to purchase them the next time.

Thumbnail of user pamelam270
1 review
0 helpful votes
November 22nd, 2018

Started a new hobby and needed canvass stretching frames that can be custom sized, that would not break the bank! These guys totally made it happen, Their prices are GREAT, shipping is a bit high... BUT the cost plus shipping for 20 frames was less than 4 frames elsewhere and was flexible in size! Will be ordering more soon! Fast shipping! 4 framed pics below.

Thumbnail of user dong206
1 review
0 helpful votes
September 20th, 2019

Very good experience. I've used them for years but recently I've noticed the quality of workmanship has greatly improved. Better packing so no damage during shipping across the country. All smiles!

Thumbnail of user monab28
1 review
2 helpful votes
January 12th, 2018

Received the canvases today. As a first time customer, to let you know that I could not be more pleased! When I opened the box the smell of freshly cut wood used to build the frame to stretch the canvas over, wafted out. The quality is fabulous & I'm happy that I took a chance. I've been commissioned by someone to do a piece so I took a huge risk ordering online from a company I knew nothing about for this large 30X40 piece. And I bundled in order to get a better deal so I have canvases on hand now for other projects. I've only painted for myself or as gifts. So I am nervous but excited to sell a piece. So thank you for providing such a quality product that will allow my art to shine. The only reason for a less than perfect rating is that shipping was over $50.

Thumbnail of user mindyd36
2 reviews
0 helpful votes
July 6th, 2020

I've ordered two oil paintings of Level B and Level C from this store. The Levels correspond to the descriptions on the website and the quality of canvas is very good.

Thumbnail of user jacquelinew255
1 review
0 helpful votes
August 29th, 2020

I have ordered the 11x 14 mats several times and each time I have not been disappointed. The colors what they show and they are of good quality

Thumbnail of user airinahb
4 reviews
0 helpful votes
May 24th, 2019

As a starting point in art, I am looking for a supplier with cheap products and good quality. I can get it here with good quality and reasonable price. It's worth it

Thumbnail of user laurenm1182
1 review
0 helpful votes
February 28th, 2023

I had been using wholesale arts and frames for 8 years without issue. Last year I submitted two orders that were never fulfilled because they were out of stock. Here it is 8 months later and still no word from them. And no refund. My emails have gone unanswered.

Thumbnail of user meredithm24
1 review
2 helpful votes
February 7th, 2018

I found them online and was hesitant at first to send my treasured travel canvases in to be stretched but process but seamless! They quickly answered all my questions, pricing was 1/3 of all other quotes I received locally and I had my finished artwork back within 2 weeks! Highly recommend

Thumbnail of user grachamb
5 reviews
9 helpful votes
May 27th, 2019

Great quality economy canvases for the price! Shipping was timely. Will certainly be making more purchases in the future.

Thumbnail of user ismaels
1 review
2 helpful votes
March 14th, 2010

I THINK THIS PLACE IS FINE. I bouight st, canvas and they r good only a-little thinner materials used, but ok (what do u expect for the prices) --- Artist Atlanta Georgia

Thumbnail of user debbies162
4 reviews
0 helpful votes
September 3rd, 2017

I had placed several orders for pre-stretched canvas and 25% where irregulars so I had submitted a review and they had responded and apologized and and they said they will go thru them before they ship them out to me. This time I ordered 160 pieces and only 2 was a little 'edgy' but I can fix that very easily. I love that they come with the removable plastic bag that I can re-use again! Thank-you customer service for keeping your word. I will order from you again soon!

Thumbnail of user staflingl
1 review
1 helpful vote
November 17th, 2020

I was a little confused by their website. The product wasn't what I expected. If you have questions give them a call and see if there is a cheaper version of what you are looking for. If you aren't happy they will contact you and work with you.

Thumbnail of user vernet17
2 reviews
1 helpful vote
June 21st, 2017

I have ordered from them many times. Totally satisfied. When I did have an issue with a shipment, they took responsibility and corrected it to my satisfaction. The frames that I purchased were specialty frames. They explained that it takes longer for some of the special frames. I have no problem with that. I plan accordingly. I highly recommend Wholesale Arts Frames.

Tip for consumers:
Plan for their lead times if ordering specialty frames.

Service
Value
Shipping
Returns
Quality

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From the business

Wholesale Arts and Frames is a manufacturer and wholesaler of oil paintings, frames and home d̩cor, including hand painted art signed by the artist featuring over 20,000 oil paintings and a large selection of frames and stretcher bars, wholesaleartsframes

Company Representative

Thumbnail of user sylviab4
Sylvia B.
Typically does not respond to reviews

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