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White Horse Pottery has a rating of 1 star from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. White Horse Pottery ranks 738th among Home Decor sites.
I completely agree with Scott L.'s review of Whitehorse Pottery/Jim's Woodworks. My experience oddly parallels his story. Placed order in early July. 8 weeks came and went no contact and no product. Contacted seller and was told "it's coming along nicely" but no ship date. Now 10 weeks from order date 2 weeks past due. I contacted 3 weeks later was told "needed to make a new top, but would be done at the end of the week". 15 weeks from order date. Now 5 weeks past due. Requested a shipping number the next day or would submit a dispute with PayPal. He pleaded growing business and switching suppliers as the reason for delay. Even gave me name of another woodworking company that did same thing, although not the quality of his work. Told him I would would give a week to finish and ship then would submit a dispute if not shipped. 2 days later received refund notice from PayPal without filing dispute. In my research, I discovered his company address with apartment number and another business that dealt in typewriters. Really? Typewriters? Scammer! Still going to notify PayPal of the scam.
I completely agree with Scott L.'s review of Whitehorse Pottery/Jim's Woodworks. My experience oddly parallels his story. Placed order in early July. 8 weeks came and went no contact and no product. Contacted seller and was told "it's coming along nicely" but no ship date. Now 10 weeks from order date 2 weeks past due. I contacted 3 weeks later was told "needed to make a new top, but would be done at the end of the week". 15 weeks from order date. Now 5 weeks past due. Requested a shipping number the next day or would submit a dispute with PayPal. He pleaded growing business and switching suppliers as the reason for delay. Even gave me name of another woodworking company that did same thing, although not the quality of his work. Told him I would would give a week to finish and ship then would submit a dispute if not shipped. 2 days later received refund notice from PayPal without filing dispute.
In my research, I discovered his company address with apartment number and another business that dealt in typewriters. Really? Typewriters? Scammer! Still going to notify PayPal of the scam.
I ordered a TV riser for $139 from Jim's Woodworks on their website. The website indicates that the risers are custom-made and, as a result, shipment can take 7-8 weeks. I ordered on 2 July and expected shipment by 27 August, 8 weeks after my order.
I followed up in mid-August to inquire on progress and was told that the riser was progressing well and would ship on time. When the end of August came and went with no riser and no communication from the proprietor, Jim Thoman, I grew suspicious and inquired again. When no one answered my email for more than 2 weeks, I grew more concerned and wrote again on 21 September, a Monday. Only then was I told that the riser in August was actually flawed and had to be rebuilt. The new completion date was the end of that week, Friday, 25 September. I followed up on 24 September to ensure the riser was progressing as expected but got no response. Friday came and went with no contact so I followed up on Saturday, more than 12 weeks after my order, and again got no response.
I wanted to trust Jim but, between the long delay, the broken promises, and the unresponsiveness, I finally filed a dispute with PayPal asking for the riser to either be shipped or for a refund. In distinct contrast to the prior long response times, Jim responded within hours. Unfortunately, the response was neither constructive nor conciliatory: Jim blamed me for filing a dispute and vindictively told me that, even though the riser was completed, he was canceling my order and refunding my money. If it was truly finished, I would have preferred to receive it but Jim apparently preferred to punish me for not wanting to wait longer than 3 months to receive my order.
The entire experience was very unpleasant and suspicious. My belief is that the project was never completed. Based on my experience, this seems to be a scam to hold your money for as long as possible hoping that you'll either forget about your order or give up on waiting. Even if you remember and ultimately get a refund, Jim will still have gotten to keep your money in the bank for months without any liability. Win win for him. Lose lose for you.
Note that Jim Thoman also does business at:
https://www.etsy.com/shop/jimswoodworks
http://jimswoodworks.com
Also note that this business is based in Dinosaur, Colorado and is not affiliated with other Jim's Woodworks businesses in Sonoma, California or Latrobe, Pennsylvania.
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