Wenhaircare.com Reviews
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Guthy-Renker LLC, 41550 Eclectic Street STE 200, Palm Desert CA 92260, US
9 Reviews for Wenhaircare.com
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If you buy Wen Hair Care, you have signed up for a lifetime supply - I tried this product and it didn't work at all and my hair just always felt dirty and not clean. I threw out the product and then realized they automatically sign you up for a lifetime supply and you get billed and receive shipments over and over until you cancel it. I was shocked when I looked at my CC statement and realized they had kept on billing me over and over. I did cancel it but since I never returned the additional products I had to pay for the new products although I didn't even use it. It does turn out that to ship it back to them, you almost pay as much as just keeping the Wen products.
I would recommend that if you buy this product, IMMEDIATELY cancel your "subscription" to it right after you order it. That way if you don't like it, you don't have to fight with them getting your money back. If you do like it, then just reorder it again.
Warning........do not use Wen hair care products. It's overpriced, inflated advertisements. The company is unethical and unprofessional.
YES this is so true then when you call them to get your money refunded they give you the run around! I have been told 3 times my account will be credited and they still have not done it they tried to say I had a balance on the account when I cancelled it and the next day they showed they sent out a shipment,,, Dont order anything unless you want to pay over $100. EVERY THREE MONTHS
I was going to re-order Wen in a different scent, but they beat me to it! I was so steamed I practicallly spit through the phone at the customer service agent. I have a copy of my original order confirmation for a 30-day supply. Nothing more. The agent claims their website states that if they don't hear from you, they will continue to ship you the product and charge your credit card. This is tantamount to stealing my credit card. I asked for a confirmation showing I had agreed to this process and they said they couldn't provide one. I'm fairly sure this is illegal--to charge my credit card when I didn't authorize it. You should know that if you choose to order this product from Chaz Dean, Amazon or elsewhere, you won't be part of this scam, but the money is still going to Chaz Dean who is scamming people.
Have two numbers to call, one for re-ordering and one for cancelling future orders. I've called both numbers, am told to call a three digit number with a star and then they talk like they had a mouth full of cow paddies and I can't make out what they are saying. They have sent out another order that costs almost $100.00, I can't afford that crap and I don't see that it's all that great anyway. I'll go back to Suave or any other brand at Walmart. Do what you think is best but I personally don't want any more of this Chaz Dean's hair care product.
Not sure if you have online banking, but they usually list a phone number on the transaction that you can call. If you still can't get ahold of them, you can explain the situation to your bank and they might be able to block any further transactions from that business. (if you have a good bank that is)
I also tried the product. It gave me very bad dandruff (which I never had a problem with before) & I don't have sensitive skin. I went back to Suave too! =)
I've been using the WENhaircare system for 7 months now. I absolutely LOVE it & can tell a HUGE difference in my hair. The only thing I will say is, if you ever sign up for WENhaircare products, please please please for your own good, sign up for products through Chaz Dean's salon website (www.chazdean.com). DO NOT go through Guthy-Renker (www.WENhaircare.com)!!! Unless of course you enjoy dealing with problems. I LOVE WEN & use it daily, but after signing up June 5, 2009 & being charged almost $60 for one installment, I found the Chaz Dean studio sells it, so in July after being charged another installment of almost $30, I cancelled my acct through Guthy-Renker on July 10, 2009. In August I was charged another $30, in September I was charged$45.97 plus received another "club" shipment! I contacted Guthy-Renker again in September & was told it was taken care of & I should keep the last shipment as a courtsey for my trouble. So now I've cancelled Guthy-Renker twice...guess what happened in October & Nov? That's right, Guthy-Renker charged me monthly charges of $30 each month for the "club" I belonged to! In Nov., I posted a complaint which triggered a call from Guthy-Renker corporate. I was told that they personally would see it was taken care of plus as a courtsey they were going to credit my last two months of "club" payments totaling $75.94. In December, on my birthday in fact, Guthy-Renker not only DID NOT credit my $75.94, but I was charged $45.97 for the "club" again!!!!! Still today I do not have the money they owe me, which now isn't just $75.94 but it's also $45.97 so total of $121.91!! I called today (Jan. 18, 2010)to speak with the woman who had called from corporate, but Guthy-Renker says they don't have any extensions for anyone at corporate. Bullsh#%!!!!!! They said the only thing they could see was any future pymts have been stopped! What? July 10, 2009 was the 1st time I tried to cancel & Jan. 2010 I finally get future pymts stopped! They also said no $ will be credited until I send back the December shipment that I WAS TOLD TO KEEP FOR MY TROUBLE!!!! I guess Guthy-Renker wants to have trouble with the BBB & whomever else my lawyer friends tell me to call! It's on!!! THAT IS WHY I SAY GO TO CHAZ DEAN'S WEBSITE TO ORDER THIS FABULOUS PRODUCT & STAY FAR AWAY FROM GUTHY-RENKER!!!!!!!!
I thought your review was very insight full. Unfortunately I ordered from the Guthy-Renker company. I did not realize there were two different websites. I am having problems finding the Chaz Den video and product listing now I know why. Thank you for writing this review.
I agree. I also have been scammed by Guthy-Renker. I did call and cancel before the 30 days and 2 weeks later received a shipment which cost me $7.00 to return. They credited my account for the shipment less another $8.64 to ship the products I never ordered!!! So it cost me over $15 to cancel. I had to contact my credit card company and block any future payments to them. Too bad Chaz Dean can't get control of this because I'll never order the products from him or anyone else. What a nightmare.
WEN haircare is a horrible company. We bought it ONCE. We have since been sent product and charged without our approval for three more subsequent months. We have called to cancel after each charge. EVERYTIME we were given a conformation of cancellation that our order had been canceled. I call again and they give me some bologna excuse as to why it wasn't canceled. In the fine print it says something that allows them to do this. THIS COMPANY IS UNETHICAL PLEASE DON'T BUY THEIR PRODUCT!
I really did not like their product and thank God I came across this website so I can write a review on it. I guess all women, including me, wanted a change and try out new products. I was suckered in with their infomercial and thoughted I needed to treat myself well for Christmas. The shippment was fast, but the product was really bad. I've never once used a shampoo that was so thick and does not have any lather at all. I read some of the other reviewers saying their hair would fall off. I haven't really noticed it, but I can totally understand because if you put something so thick on your hair that does not lather, hair will be pulled off. The product does not make your hair soft, but ucky, however long I try to wash it out, it still seems like there's a layer of wax or something still in it. I will not recommend this product at all.
Since I ordered a 3 months' worth of supply, I'll just cross my fingers they'll let me go without any problems. After reading all these review, I don't think I'll even bother returning it to get a refund.
Don't know why they're still in business.
after reading the reviews I will not purchase this product no matter how wonderful it is. If something is wrong, I prefer to deal with professional customer service people that can fix my issues immediately and I have no intention of signing up for regular shipments if I just want to try it one month. Too many negative comments about their process and customer service for me!
Go to ebay, all the people who were scammed and recieved a lot of extra products are now selling them on eBay to get their money back!
I think it is great! I was getting ready to order the Wen products via Gunthy-Renker (from the tv ad) and most definitely will not. I have ordered other products and found myself trapped in product hell before I could cancel the order. This was so-o-o-o helpful.
Thanks!
Why is your review for 5 stars then? lol
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Alexis P. I know that this was written over a year ago, but I've always wanted to try it since i saw the commercials. It sucks that it doesn't make you feel clean though =[ I have really oily hair so that probably won't work. Plus, if they charge me over and over, that's kind of retarded. Not very nice either. A lifetime? Get real. Did you tell your credit card company that it was unauthorized billing or did you just pay for it and good riddance to that?
Ana C. I placed an order for Wen Hair Care products. By doing so online, I was automatically enrolled in some sort of 'preferred' membership that allows the company to charge my credit card every 30 days for a new kit. I was initially charged $29.95 and then again $37.94 for the second membership kit. I did not see this when making the online purchase and feel that I was completely mislead by Wen Hair Care Products. When I called to complain about it, I was told that it was my fault for not reading the fine lines and was also told that I have to return the product and wait 4-6 weeks for a refund. I am internet savvy and make online purchases all the time, I would have never authorized nor engaged in this sort of 'recurring' purchase system. This is completely outrageous - a very understated, albeit elegant, scam.