I received my package shortly after I posted my first review about customer service. (in 34 reviews)
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I agree with one writer who says this review is about product, but I am grateful for all the reviews about company's cust serv. I bought shampoo on Groupon and liked it and was thinking or ordering through company, so I am glad for the CS reviews. I will look to buy product elsewhere.
So far I have no complaints about the product. The billing practices however are horrible I signed up for the 29.95 plan. I've received the product twice to the tune of 203.64 far cry from what was promised now I am in the process of cancelling....Live chat was no help at all and gave a number to call.
I like WEN alot!! Ordered it yrs ago!! Decided to rejoin for a while!! First box $29.95 no prob!! The reciept says your next pkg $29.95..perfect right!! WRONG!! Juz got my second pkg over $100 bucks!! I don't want that mouse and styling gel!! Last time when I canceled, the lady was an absolute JERK!! SHE KEPT PUSHING AND TRYING TO FORCE PRODUCTS DOWN MY THROAT!! NOT ONLY THAT BUT SOUNDED MAD THAT I WAS CANCELLING!! PISSED ME OFF!! ITS ALL COMING BACK WHY I STOPPED LAST TIME!!
I used Wen for about 3 months it was ok in the beginning but dried my hair. Cancelled...they lie when you call can't find your account all kinds of crap..charged my account way more than they were suppose to. STAY AWAY FROM WEN...this company does not care about it's customers.
Wen is only recommended for a specific type of hair. It is not a site that I would recommend to my clientele.
Tip for consumers: Research what type of hair you have or ask your hairstylist before you order. Also, I would recommend a clarifying shampoo for a few days in a row every month to get rid of the build up.Ask Ricky about WenHaircare
i did'nt order direct from Co. But I have been using it for 2 yrs, every day with other non wen hair products, although since starting the wen I do not have a need for a lot of hair product anymore, my hair has Never looked better! I stared a new stylist 4 mo ago and she said she took s pic of my cut & posted it, women called wanting my cut she had to tell th unfortunately they wouldn't look like me because barley anyone had as healthy hair as me. I've colored my hair for 23 yrs. give WEN a try make sure I work it into ur scalp, I'm not willing to believe it only works for me
After hearing about this product from several friends I decided to try it out. I like the cleansing conditioner, but I think I can find an even better shampoo. Especially since the price is a little expensive for a small bottle of shampoo. After ordering the product online they sent me a completely different order and charged me $20 more than the product I originally ordered. When calling customer service they said they only thing they could do would for me to send it back. I decided to keep the box full of unwanted product (I only wanted the cleansing conditioner) and not deal with the customer service or hassle of returning. This is the first time they got one over on me. The second time was a month after ordering the product my account was charged once with $44.94 and then again, same day a charge of $86.88. I called customer service to see what was going on. I did not reorder any product. They informed me that I had enrolled in auto-purchase every 30 days to receive the same expensive product. I told them to cancel everything and I would not be purchasing from this company again. No where on the form of buying the first product did it say anything about being added to auto-refill. They informed me that the money will be returned to my account in 7-14 businesses days. DO NOT ORDER FROM THIS COMPANY!!! Once they have your account number they will begin charging it with over priced items and automatically enroll you in monthly auto-refills without notification. I have now learned it is best to order this product from QVC.
The first customer service rep was a bit rude and did not inform me that I needed a Return Shipping Label . She just send "Send it back" which if I had, would likely have gotten lost somewhere in postal or UPS land with no credit reinstated on my card. The second customer service person put me on hold for 10-15 mins, came back and said it would be 7-10 days before I would receive a Return Label because they use snail mail. I'm really worried I won't get my money back. Should have known better. Would not recommend doing business with these people.
Tip for consumers: Don't do it!Ask Becky about WenHaircare
I used once and my hair became dry and frizzy. On top of that they have charged me over $80 in products I never ordered. I returned everything when I checked they received it on March 30, 2015 and still have not given my money back. Then they charged $24.94 on 3 /24/15 called CS they said they would return the money. On 4/2/15 they returned $16.95. I called today 4/16/15. They told me they would return the $7.89 and I had verification of pkg was returned. I asked CS when they would return the $39.99 for trial , she told me 4-6 weeks. I said no way I had proof of delivery and she put me on hold then said she would process the return today and I should see in 3-5 days. Big difference . This company is a con and I will never recommend Wen to anyone.
I received my package shortly after I posted my first review about customer service. There was handwriting all over my box about what the address should have been, whether or not it was the wen company or the ups service is beyond me and the pumps for the bottles were both broken. Results of product usage as directed made my hair very dry. I'll just stick to my Pantene Beautiful lengths conditioner and Pantenes other matching products. Pantene leaves my hair soft and it never tangles, it smells good and with the anti frizz shampoo, it's ideal for anyones hair.
You give 1 star for your review because of the company practices? This review is for the product! I'm reading all these bad reviews that have absolutely nothing to do with the product. Why not give it a legitimate review and tell people to buy elsewhere? Maybe buying from the company is a scam, but does that make the product 1 star? Tell me about the product.
i just receive a wen order form in the mail. i have bein watching it on tv thinking about buying the product because it sound so great. but after going on line and reading all these comments that people was saying about wen.. i will never buy it it's scary what people are saying about it. im glad that i came on this site an read these viewer's response... if i didnt i would have bein caught up in this bad scam.. thank the viewer's for your input wow. so disappointed.
I order the product and looked over everything when I did it to make sure I was not getting into some kind of auto ship...So they must hide it in the very fine print! I got a charge today of $44.95 and the lady told me once I cancelled that I owed another $88.95. I threw a fit! I normally never speak to customer representatives the way I did, but I told her I will not pay for it and know how the system works and will charge back all of this as fraud on my credit card. She promptly refunded me and wrote off my account. GRR!!! I told her they needed to fix their website this doesn't happen. I can see it happens a lot! The product itself was fine...just didn't work too well for me. The business practices..TERRIBLE!
I ordered WEN approx 2 1/2 years ago. I accumulated too much so I called and canceled my next coming order. No problem they said. 3 months later I received another order, I called, they apologized and they assured me I was now canceled. They still charged me. No problem,, just a clerical error so I thought. 3 months later, the same thing. I called. I finally cancelled my credit card that they kept using and charging, so i thought it would end. They sent me another package 3 months later again with a threat letter of collections because my payment was denied !! DUH !!! I called them needless to say ANGRY !!. Assuring me to just pay off the last shipment and thy would get it final and closed per a supervisor. Why did I believe them ? Anyways now approx 6 months later I just received another package from WEN. They have charged me again. DON'T EVER START ! This is by far the worst consumer experience I have ever had !!
Tip for consumers: Don't ever start WEN !!!Ask L about WenHaircare
Stay as far away from this product as possible! The "customer service" is sorry for their inconvenience. Gigantic SCAM!!!!!!!!!!!!!! They will keep sending fraudulent product to you and keep charging your card. Read the fine print!?!?
Tip for consumers: Do not go near this or think about using it. Too many scams.Ask Kylie about WenHaircare
Careful when ordering original offer......
Read fine print, you are expecting a kit for 39.95 THEN.....you are billed another 3 installments for a second kit that you are not aware of that you ordered.
THEN......after that it will continue to arrive with more money billed to your account.
Customer rep was aware that people are getting ripped off !!! Used the word this happens ALLOT.
Tip for consumers: Read fine print !!!Ask Chad about WenHaircare
I have been buying WEN from Ebay now for about 6 months, and I love it! My hair used to fall out but not anymore! This will be my 1st time using the auto-ship, customer service or order online. I have to say that I'm a little nervous with all the bad reviews. But I'm just dying to try the extra products that the $39.945 package comes with. As for the product itself its great and I have medium length hair, I'm 40 years old and I love my hair its healthy looking. Less split ends, Maybe it just using too much product I know if I put in 30-40 pumps of product (as suggested) my hair would be oily (I think because I don't use that much) Anyway that's my two cents.
Tip for consumers: If you color or have thin hair that falls out this is a dream come true I love it!Ask Dana about WenHaircare
This is the worst item i have ever purchased online. I ordered my stuff on 9/01/14. I was bill on 9/3/14. So i am waiting and tracking my order. 7 days later i get an email from UPS that my order was shipped back to sender becasue it was undeliverable. So I call customer service and they cant find my order but they have already charged me. So i have to call my bank and get tge trasaction # from the charge. I call Wen back give them the infomation and they finally found me. The girl said my address i was giving was not correct to where tbey shipped order. So she supposedly corrwcted address and said she was rushing it. 1 week later i still have not recived tge item so i call today again. Again today they could nit find my account. This time they found my name but not address. I tell them to cancel the order they say they cant. That i have to return the item first. So i tell them how do you want me to return it something that i never got because its obviously you still have my wrong address since you can not find my address. So they said i have to fill out a paper stating i never got the item and guess what address rhey were about to send that paper..yup tge wrong one again. After 2 calls about the address problem and they were still going to send the paper to the wrong one. So pathetic business. Lets see if i get this so called paper and ever see my money or if they cont to charge the mnthy subscriptions after i said to cancel it. So mad. I am reportibg thjs wirh BBB also. Its a scam!!!!
Tip for consumers: DO NOT BUY THIS!!!Ask jessica about WenHaircare
SCAM, SCAM!!! Definitely stay away from ordering Wen by phone or the web. They will charge your credit card a ridiculous amount of money and for items you didn't even order. I try to cancel, but mysteriously they cannot find your account and won't try to help you. Now I have to file a dispute with my bank and change my account info.
Tip for consumers: Stay away, nothing but a scam!!!Ask Sami about WenHaircare
Today I went to cancel my membership because I had a lot of product that was just received in June and because I wasn't too sure how the product was working it actually seemed that my hair was breaking OFF.when I call customer svs today they inform me that my grand total which would have to be paid before cancelling was $98 this company is a rip off buyer beware and I also believe the product taking my hair out stay away if you know what's good for you!!
A few weeks after I started using WEN, I ended up with about a dozen very large pimple-like bumps on my head. At first I thought that it was pimples because WEN was not cleansing my scalp well enough. So I made sure to pay more attention to my scalp when using the product. Very soon after, my hair started falling out in clumps of five to ten hairs. The hairs were actually breaking off, not necessarily falling out. I had to gather the clumps of hair in the shower and set it aside so it didn't clog my drain, which would have happened in just 1 shower. My hair also started turning grey or white in the exact spot where the bumps were located. Then, some of the bumps turned to long raised ridges with severe itching and pain. I went through numerous doctor visits and medical tests trying to figure out what was wrong. My doctor even prescribed Rogaine. After going through the time line I figured out it was Chaz Dean's product. I stopped using it. I have had to go through enormous lengths with completely natural products to give my scalp a chance to heal. It is still extremely itchy if I don't treat my scalp at least twice a day. The bumps and ridges are about 80 percent gone and the hair is very slowly stopping falling out. I have no more gray or white hairs, I am 41 by the way. I had to stop coloring my hair for obvious reasons. Recently I got my hair cut many inches shorter because my hair was so thin it looked awful. The hairstylist had a difficult time cutting my hair because it kept falling out in his hands.this is an awful product. The fact that there are so many other complaints out there beyond they continue to sell so much is astounding. Additionally, I have not met one person, and they did not know my experience, that liked it or liked it enough to pay the extraordinary amount of money they charge for it. if you want to waste your money, spend countless money hours and frustration at the doctor thinking you're dying from something or look like a cancer patient that has lice then be my guest. Just don't say you weren't warned.
Okay here's the deal. I love WEN hair system but the company is a rip off. I have used this product for a little over a year and will continue to use it on my entire families hair. That includes my 2 girls and my husband but I won't be purchasing it directly from WEN.
Here is why:
First the system has to be used properly. Don't use it in the recommended way because your hair will fall out or begin to thin.
Second only use the cleansing conditioner and sixteen conditioner together once a week or your hair will become over conditioned.
Third don't use the cleansing conditioner daily it will break your hair and make it thin or fall out from over conditioning.
Fourth if you use the cleansing conditioner, only use one of the other products like the texture balm or anti frizz DON'T USE BOTH! If you do using more than one product your hair may become hard or frizzy or break or fall out and thin.
Fifth don't mix and match WEN with other products, the end result will be disastrous.
Sixth do not use the amount of recommended product use half.
Now that I have gone through the don'ts. Lets talk about WEN's pricing and business practices. Like I said this is a awesome product when used correctly. However I believe that WEN knowing recommends you use this product in a way that is dangerous and will damage your hair so that they make more money. If you are using the product the way that the company recommends you will run out of product within 3 months if not sooner. Which then WEN will mail you a new shipment automatically. I know your thinking well thats great and the way that it should be. Well your wrong.
Take this into consideration:
1st WEN tells you that you will pay 29.99 for the first kit with a membership and then you receive a travel kit plus 2 bottles of cleansing conditioner, 1 bottle of the sixteen sampler. Awesome for the price. They tell you when you receive your second shipment you will receive 3 bottle of cleansing conditioner 1 bottle of sixteen conditioner 1 container of anti frizz (or whatever product you choose) all for the low membership price of 39.99. Wrong that is not true. Yes you will receive those products but no they will not be for the low price of 39.99.
This is how WEN gets you. First you will get a shipment with the items you choose and a charge of 39.99 which they tell you includes the shipping charge. However when you look at the website or the pamphlet they send you it specifically says any purchase over $100 is free, right, wrong. See you think you just paid 39.99 and that is why you had to pay for shipping but that isn't true. 28 days after you get charged 39.99 for the shipment WEN will charge you another 29.99 and then 28 days from that charge you will receive another charge for 29.99 and by then it will have been 3 months so it will be time for another shipment so within a couple of weeks you will see another charge for 39.99 and the process will begin again. So you say to yourself where is the membership deal. There isn't one. Your paying 99.97 every 3 months for WEN products that you don't need. In addition to the fact that in at least one month you will pay twice. If you use the products the way they recommend your hair will be damaged and will thin and break and fallout. If you try to use the products with other products your hair gets worse. Which I think WEN intentionally did to make sure you stick with their line. Not to mention that even if you cancel your order you will still get charged unless you cancel the order before the item is shipped. If not then you are responsible for shipping charges and they will continue to charge you every month unless you call and cancel and make sure they refund the money before its charged. Sounds confusing right but in their system it already has it set up to autocharge so they must go in and refund those auto charges in their system and if you don't receive a email confirming the cancellation then your membership is not cancelled and you have no proof that you cancelled it and again you will be responsible for upcoming charges.
So in short yes WEN is a great hair product if used wisely and not the way the company recommends. However, unless you are willing to deal with the 99.97 charge over a 3 month period and being charged onto of the charge 39.99 because the scheduled membership mail out overlaps the monthly charge and the possibility that your hair will be damage if you don't find a good regimen and it may take up to an additional 3 months to actually cancel your membership then I wouldn't recommend purchasing this product from WEN. Now if the product offer is as a one time fee charge through another company or website then I say go for it. You will just have to play around with the product to figure out whats best for your hair.
I absolutely love the wen hair care system but it's expensive. You get what you pay for. I wouldn't recommend ordering through the website. They bill you for orders you did not place, which I see as a total rip off and it's really pissing me off!! I'm going to cancel my membership and start ordering from another site. And to the people who say wen doesn't work and makes your hair greasy maybe you aren't using the product correctly. Make sure that you put a lot on your hair and then WET it to create a LATHER.. It does clean your hair and makes it look so much healthier
If I could give a negative review I would. My daughter was sent this product to her and also billed automatically after she canx her order. She was unable to use it so I started. Biggest mistake ever! My hair is falling out and didn't realize it until I looked on the web. There are pages with people whose hair have also fallen out. Beware
The product it self isn't so terrible as the customer service Department. I received a welcome back flyer, 3 bottles 49.90, not to bad, right. When I went to order, they wanted 74.85 on top of that. What! What happened to welcome back! A big lie, no where on flyer, does it say I have to be a member. The product is definitely not that good and false advertising. Do they really think people are that stupid?
Such a rip off. I tried canceling so many times and month after month I would still get billed and no one would refund me. I didn't even like the products! Didn't work for me. If you want to try the product I would suggest buying it from a different store/site (ebay, amazon, sephora) I totally regret buying through wen!!
I have really thin hair. The wen said to use like 20 pumps I use 4! My hair wants to be curly. If I let it dry naturally it looks like crap I HAVE to blow dry and strighten. I am on one month of the sweet almond WEN and I love it! I don't hae to blow dry or straighten or anymore. I mean I still do on occastion but I don;t have to. There are so many mixed opinions on it so I tried it and love it =) Good luck
I was billed for 5 cycles of wen and received only the initial shipment of one bottle and comb. They never made it right by sending me the product I paid for or by refund.
This is a rip off!!!!!!!!!!!!.First my hair was so dry and it felt it was still dirty.Then I returned the product back after 2 weeks and I still have not got refund.I have called 6 times and then they charged my credit card for another order.I am calling the better business bureau on this rip off company
If you dont want to be billed next month dont buy the product throught the website! Buy it on ebay or amazon or a different website that only gets you the product that you want withougt the memebership! No more getting billed! Thats what my mom did for me to try the product she got me the lavender one.. And to me the product is ok the first couple of days my hair looked healthier and my hair color looked more vibrent but after so many days my hair felt really reallyy dry!! So i stopped using it.. And went back to regular shamphoo and conditioner. So hope this help for the ones that liked the product but dot want to get billed twice or three four times!
Terrible products. My hair went really dry and started breaking off. I used recommended amount even though it's $40 for a 16 oz bottel. And I have 27inch hair. I didn't mind paying if it would have done what it promised. Don't waste your time. I'm getting my $ back. I am very disappointed,:( . Even the $53 deep moisture conditioner sucked. No go. Go get something from the salons.
WEN is a complete scam. The 60-day money back guarantee is a joke. They do everything possible to keep your money. I placed 2 orders with them within 10 days apart to try and get the look and feel I was looking for. The products DO NOT work on African American hair. I returned the products in less than 30 days. I shipped all the products back in one box with both return slips. They credited me $39.95 for the smaller order but not the $83+ I spent on the second order. No explanation at all. So I called to find out they require you (even though it's not written any place) to return the orders separately. Why if they they are going to the same address...stupid! So now that they have the products (all of them), I have to wait for them to send me a form to complete (an affidavit) to send back and request my money back. I am so glad I returned this mess and will utilize every chance I get to discourage others from ordering from WEN. This is ridiculous. They have the products and see that they were returned. Why must I now certify that they were returned? Save your money and buy local, less expensive products that are much better for your hair.
I ordered the deluxe kit from wen, & I haven't got it yet but I felt like I had to do a review because there were so many negative ones. First of all, they clearly state that you have been signed up for a subscription. They have sent me 3 emails and in each one it said so. So you have no one to get mad at but your self. Second, when I called the customer service they were great! They didn't try to make me keep my account like most places and they were very nice! It took me like 5 minutes. And third, I ordered my package 10 days ago and it will be here tomorrow.
If you do decide to order from wen I hope it goes as easy and great as mine did.
Product not really that good but customer service even worse. Canadian bought product has to be returned to US -at high shipping cost at customers expense. Unable to cancel further shipments successfully with Wens customer care centre, and have been unable to obtain refund. This product and service is definitely NOT recommended.
I ordered the starter kit not realizing it was on auto delivery. I phoned and cancelled within two days of receipt. Service was good and I received a confirmation of the cancellation.
I am not sure why the bad reviews. I have to admit when I first started the products, I had to learn which one was best for me and learn how to use it. First, I needed the formula for fine hair. At first you have to put a significant amount on your hair and let it sit. Rinse and do it again. The instructions tell you this. It's not shampoo and trying to treat it like it is, is your first mistake. They tell you this. It's your quick shampoo and go put this stuff is well worth the money. Over time, as my hair became more conditioned and healthier, I didn't have to leave it in as long or do multiple treatments. In fact, I could even go up to 3 days without washing my hair which is unheard of for me. As for customer service, I've not had to cancel so I can't speak for that, however; I have left bottles in hotel rooms only to freak out because I had to go back to regular shampoo. On 2 separate occasions they happily sent me bottles to get me through until next shipment...for free! What company does that these days! I have never had a problem getting them to stand behind their product. And I've called many times! A piece of advice. First, understand the product you are buying and how to use it. You may find out, it's exactly what they say it is.
hi all, i found the federal governments Fair Credit act. Their web site clearly states they will stop charging once you ask them to stop. However, time and time again, people are complaining that the company refuse to stop. PLEASE do your self a favor and file a complaint. I have used this and it has worked. http://www.consumer.ftc.gov/articles/0219-disputing-credit-card-charges
Complete Rip off, I ordered the special kit fromm the TV commercial, after doing that I realized that they will automatically recharge my credit card every month and send me a new order, I asked them to cancel they wouldn't do it, i called my bank and cancelled my Check Card, after several failed try to withdraw, they sent me a huge! Order that I didn't ask for, I returned it of course I had to pay for returns!!!, I was surprised after 2 weeks that they were able to regharge my card for about 9 $ which I never gave authorization for and having a nee card!!! Called them very upset the supervisor agreed on that 9 dollar, credit back and on cancelling and removing my name from the system, now I have to deal with the bank to see how they were able to get money from a new issued card!!!!! Don't even think of dealing with them, the product suck! Got dandruff, and smells bad!!!! Be careful and don't think of trying !!!
WORST MISTAKE OF MY LIFE.
Ordering from wen was the worst mistake I ever made. They kept sending me products I didn't reorder. When I called to speak with a sales representative, I couldn't believe how rude she was. She practically told me to I was foolish not to have read the fine print and it was my fault. I couldn't believe my ears. The product wasn't even that good. please be careful when placing an order with this company as once they have your debit card information, they will rip you blind.
I agree with all the other reviews. I liked the product all right and would be happy to continue using it but the customer service is awful! They are in no way working to keep their clients or to make their clients happy. I had a package that I did not receive. I called customer service (they were rude like always, making me feel as if I were bothering them) and was told a replacement shipment was going to be sent. Instead, I got and affidavit that I needed to sign stating that I had not received my shipment (making sure I wasn't scamming them). At the time I was happy to sign the form, I wasn't lying and had not receive the package. I called customer service once again to check to see if a shipment was coming (I was a fool thinking that I still wanted to use their product) and had another battle with a rude agent. I finally got my replacement shipment and then realized I was actually charged for both. I tried to rectify the situation only to find that the company had cancelled my membership. I thought it was extremely funny. They had a sucker in me and instead of keeping me happy allowing me to spend $40 every month on their product they just cancelled my subscription. Do not do business with this company. They do not care about their clients.
Customer service is horrible! I called two different times about canceling and got two different stories about the shipment. Then the took the debit away from my account and the posted it again a few days later. Mind you I cancelled my account on 1/7/14 and they said the order shipped the day before which was a lie!! Then they tried to debit my account again 1/13/14 and told me the order shipped on Friday. Now how is that when I cancelled my order on 1/7/14. These people are just trying to take your money and they think I am stupid, but I'm not!! Far from it. Don't trust them. Beware when you place an order or as a matter of fact don't do it!!!!!! VERY PISSED OFF PERSON!!!!!!
I liked the product but the customer service was beyond HORRIBLE.
The auto-ship policies are awful & trying to cancel anything is next to impossible.
I will never order from this company again!!!
The website itself is very limited on you can do. Instead they prefer you call and deal with their sales reps. The product itself has been very nice, I quite like it. However after having a huge mix up with my order (short version I ended up with 7 bottles in 4 months) and some poor excuses with regards to refunds and such I decided it wasn't worth the stress to battle with them continuously. Come to find out there is no way to cancel on their website. (Once again discovering how limited their features are) I decided to call and supposedly their call center is down for the holidays though it's well and after any major holiday I'm aware of. I wondered if their call center had anything to do with my having specified "cancel" as the topic of my call. I called back to see if I claimed another response would I get someone? I called a few more times in fact because each time I got different automated directories and sometimes a phone ringing and then silence. It all was so fishy that I decided to take matters into my own hands and canceled the transactions through my bank. I refuse to do business with them again.
I really did NOT like the way the product (several bottles) automatically showed up at my house before I re-ordered. It was $12 to ship the box back. However I did receive my refund to my bank account within 2 weeks. If you get the trial kit just cancel your account after you get your order. The price per bottle goes up anyways after the trial. THEY ARE RUDE AND TALK TOO FAST AND LIE AND LIE AND LIE TO YOU. SORRY I EVER ORDERED ANYTHING FROM THE SCAMMERS.
how in the world do you not pay for product that you returned and notified them you were canceling??? They keep saying that I owe them and will not speak English. They jabber on and on things that do not make any sense.
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