• WebStarts

Overview

WebStarts has a rating of 4.49 stars from 67 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WebStarts most frequently mention customer service. WebStarts ranks 61st among Website Builder sites.

  • Service
    14
  • Value
    14
  • Shipping
    2
  • Returns
    4
  • Quality
    14
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • One of their customer service people stole my credit card number and made several attempts to charge things in Florida.
  • They have a very powerful website builder but it would be way better if they were honest.
How would you rate WebStarts?
Top Positive Review

“Easiest website builder”

Norman W.
12/21/23

I love Webstarts. I've used other website builders but, as a "non-techie" I've found Webstarts BY FAR to be the easiest to use. If I ever get stuck on how to do something. I can easily access one of the many video tutorials they offer

Top Critical Review

“Cancelled my paid website”

Salvador C.
6/26/19

Had 3 websites with them and were all cancelled when no pmt was due. I didn't even get a phone call or anything to explain what happened! Terrible!

Reviews (67)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (11) website builder (6) customer support (3)
Thumbnail of user normanw171
2 reviews
0 helpful votes
December 21st, 2023

I love Webstarts. I've used other website builders but, as a "non-techie" I've found Webstarts BY FAR to be the easiest to use. If I ever get stuck on how to do something. I can easily access one of the many video tutorials they offer

Products used:
website builder, email, domain registration

Service
Value
Quality
Thumbnail of user briannap102
1 review
0 helpful votes
August 11th, 2022

I have had 2 websites with webstarts.com since 2010 and at no point have I had any of the issues that have been posted here. I have had questions throughout my 10+ and they have always responded back within 2 business days or less. I continue to recommend them as a great website builder as they are easy to work in. The only gripe I have is that there isn't a way to consistently format my text boxes with HTML coding like other sites allow.

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Thumbnail of user dawnu49
2 reviews
0 helpful votes
November 16th, 2022

I have been using Webstarts for over a decade. They are easy to use for someone like me who has no idea what she is doing. Aaron assist me with everything via emails. I get quick answers and fixes. They have great temples that you can make your own. The pricing is perfect for what you get. It did just go up in price I wish I could have been grandfathered in since I have been with them so long but what hasn't gone up in price. I recommend them.

Tip for consumers:
You can email or call the company with any question and you will receive a quick response

Products used:
website

Service
Value
Returns
Quality
Thumbnail of user lisaw1436
1 review
0 helpful votes
February 23rd, 2021

This is a great company - if you are looking to build a beautiful and professional website, with the confidence of knowing you have excellent customer support, you needn't look elsewhere. I have been using WebStarts since 2012 for three different businesses. Their platform is easy to use and intuitive. They have great tutorials and beautiful templates. The staff is super friendly, helpful and knowledgeable. They are customer oriented and respond very quickly whenever you need help. Additionally, their pricing is very reasonable and there are no hidden fees or gimmicks.

Thumbnail of user salvadorc8
3 reviews
10 helpful votes
June 26th, 2019

Had 3 websites with them and were all cancelled when no pmt was due. I didn't even get a phone call or anything to explain what happened! Terrible!

Thumbnail of user edwardc98
1 review
2 helpful votes
July 25th, 2017

WebStarts is a dynamic website editor that is ridiculously easy to use and which produces professional results. If one does have questions, the level of customer service is higher than any I have experienced in any industry. They even go to the extent of creating a custom video analysis of your difficulty and how to solve it. The people behind the site are cool, composed, and caringly considerate. I can't imagine using any other system. Edward Carter, PhD.

Thumbnail of user danielr148
1 review
0 helpful votes
March 15th, 2017

Webstarts has been my "go to" for many different aspects of my professional AND personal life. The system is fairly easy to use and really anyone can get an active website up in just a few minutes. Add a little more understanding to widgets and coding and the sky is the limit. It's a true "plug and play" environment that allows you to be as creative or static as you want.

For the ease of use and freebies they offer, it's hard to beat.

Thank you Webstarts!

Thumbnail of user adamb58
Adam B. – WebStarts Rep

Thank you for the 5 star rating Daniel. We appreciate you :D

Thumbnail of user gabork15
1 review
1 helpful vote
June 14th, 2020

No issues... with good team and website builder... easy to use... no issues... with good team and website builder... easy to use...

Thumbnail of user jackiec88
1 review
1 helpful vote
October 23rd, 2017

Just terrible, from the moment we started with them, it was awful. Whenever calling with a problem, it was guaranteed that we were second guessed. I understand "recreating" the problem but this was not the case - it was the attitude when dealing with them. Most recently we tried to cancel our service and despite sending several emails notifying of the cancellation and what needs to be done, they never responded. Then finally about a month later, I received a TEXT MESSAGE saying that my website was down and needed to contact them immediately. What a terrible marketing ploy! Fortunately I knew better but still called to finally end this whole "relationship" - sat on hold for 12 minutes - good thing I wasn't really experiencing an issue. Finally when I spoke with someone, the gentleman was rude when I mentioned that I had sent emails regarding our account. Just kept telling me that "we always respond quickly." Then when he finally did see the emails, one arrived on 09/25 (today is 10/23) and the other he found in spam - he accused me of spamming people because their system is flawless. What a joke. Bunch of narcissists. Happy to be out of their clutches!

Thumbnail of user therona8
1 review
0 helpful votes
January 18th, 2017

Everything about working with WebStarts is top notch. The platform is intuitive and easy to use. If you contact them with a question or concern, not only do they respond incredibly quickly, they're also genuinely nice people who care about addressing your issue immediately and thoroughly. Would definitely work with WebStarts again and again- highly recommended!

Thumbnail of user juliannep3
1 review
0 helpful votes
January 22nd, 2017

What drew me initially to WebStarts was their fair and affordable pricing. I stayed because the layouts of their websites are beautiful and very diverse and customizable. I also loved their rapid responses to my support emails. Even when I ask stupid questions that have obvious answers, they are so kind and give solid answers. I highly recommend them and would not use anyone else to host my website!

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Thumbnail of user irobotr
1 review
0 helpful votes
June 3rd, 2017

I've worked with many website design sites over the last two decades comparing them all. One or the other would not do something important that I needed when it comes to running a radio station website as coding can be very technical. I found webstarts years ago and it was the most complete and easiest web designing website I could find. I even use it to do most my own art and edit my images. I had left for wordpress for about 2 years, which can be very complicated, but webstarts technology and updates now have me going back to webstarts. It's just too easy to use, most tools are common sense. It's as simple as copy and pasting and having fun to see what all I can do. They have really come a long way and I would very highly recommend them.

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Thumbnail of user ruellh
1 review
0 helpful votes
January 15th, 2017

I My sites are being messed up, and I keep reporting it and trying to get the problem fixed with Webstarts builder and no one is doing anything, it's a been happening for a long time. Then they,'re always threatening to close my account for complaining about the keep reporting the issues and they refuse to fix, when the elements that are suppose to be selectable are not, the text boxs are not functioning correctly, things are staying or change on there own, I set the parameters for a text, color, size, don't, when I go to edit the words, it all changes to small and completely different things, if I write a paragraph, and click at any part of it, Ex: the bottom of the paragraph, it moves to the top, it keeps moving to the top every time, so there's no way to edit sections of it if its a lot of Context, it keeps zooming in an out on its own, and then selects on things, moving them around, it's fuzing the text box, the images and moving them to different places on the page and then makes it on selectable, like it's all the background, there's no way to even fix, because it won't let me select anything, it's the same with text box shadows, I try to change it and it wont, no matter how many times I click on it select to remove or change a color it remains the same and I know it's being maliciously done, they have a server, that has compression, I only had a few pictures, yet it was slow, asked if it can be turned they said no, they Don t know about that, but last year for a different website I had the same problem, I had to call multiple times to get different people because the same person keeps telling me nothings wrong that's just how it is, but when I called again the other person said their going to check, when they did it was off, and it was supposed to be on, so it is available but they have the same person doing wrong against me and messing my website, costing a lot of money, and no one has done anything, the only emails they answer are the ones pointing out that no company should do these thing's let these things happen, they dont want to be call scum, after many request to fix my issues that they are causing and refusing to fix, saying it's not happening here one minute the websites renders to fix the screen, and the next its not, Now I have to scroll to the right, but I didn't change anything to affect the lines, where it stops is being manipulated by someone from Webstarts and I know it the same person they have always answering my calls, they use let us manipulate the screen width, but not now, but they have the ability to manipulate it, so i know it's maliciously being done, I know they could never pass a real lie dector test, because they all guilty

Thumbnail of user colbys11
1 review
1 helpful vote
March 15th, 2017

We have been with Webstarts for 7+ years and have 60 websites with them. It is a good website builder that is very simple to use. Customer support has always been top notch - Steve is very attentive to our needs. Through the years we have seen Webstarts grow and add more features to their easy website builder, which makes it even easier for us to build websites. You should definitely give them a try... We have been more than pleased with Webstarts!

Tip for consumers:
They have a free version you can try... The easy builder is simple to use

Service
Value
Quality
Thumbnail of user adamb58
Adam B. – WebStarts Rep

You're the best Colby. Thank you for the loyalty and support. You're a true asset to our company.

Thumbnail of user roberta56
1 review
11 helpful votes
July 10th, 2013

Don't worry about the 5 year "locking in before a price increase" - they've been saying that for almost a year and will probably never do it. It's a scare tactic they use to sucker people afraid to lose their website. As for 50% off "special", they've never NOT had that sell and have always charged regular price - feel free to check back everyday to see the sale "has extended." - Don't bother calling support unless you want to be sold something too - their technical support is really nothing more than a way to sell you something else.

Thumbnail of user jasonm88
1 review
15 helpful votes
October 2nd, 2013

I had started a website on webstarts but then started wondering about them... They seemed like they wanted your money. Sent me gobs of emails (that went to my spam). They have sales that they say that will end soon (within that day) if you don't take action but weeks later the sales are still going. Through emails they threatened to delete my website if i didn't upgrade. The upgrade feature does not upgrade much even when you pay. They have a very powerful website builder but it would be way better if they were honest.
These were my thoughts before I read reviews on Site Jabber. After reading the reviews and with my own conclusions I am ready to step away from webstarts and I cannot recommend them as a reliable company. I am not trying to bash them, this is just the truth. Maybe they could make a change for the better with God...

Thumbnail of user sikaa
1 review
0 helpful votes
May 2nd, 2017

Personal support always answers within the same business day (over 14 h time difference between Japan and USA) and often makes the changes on my site on behalf of me to save all of our time! Excellent features and getting better...:-)Personal support always answers within the same business day (over 14 h time difference between Japan and USA) and often makes the changes on my site on behalf of me to save all of our time! Excellent features and getting better...:-)

Tip for consumers:
Don't hesitate to ask for tricks or missing features! All platforms have their these, this one doesn't list what's missing but rapidly tell you a workaround or that it's not available...yet (more than once my bug report was fixed within minutes of reading my report and then me emailed to check it out!)...:-)

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Thumbnail of user jeanm98
1 review
1 helpful vote
February 9th, 2017

Having used WEBSTARTS to create, edit and maintain a site for our local pool leagues for 7+ years speaks for itself. WEBSTARTS offers free Web pages you can create and for a bigger site and more options you can purchase a package for a very reasonable price. Any time I've ever had a problem with a page I contact them and POOF! It's fixed. I highly recommend WEBSTARTS! Check it out at webstarts.com

Thumbnail of user clarkr13
1 review
1 helpful vote
May 11th, 2018

A few times I have tried to find reason to walk away from WebStarts... but every time I do they always SHOCK me, by not only resolving my issue, but pointing out other things their software is capable of doing that I never even thought about.

Just a minute ago I thanked the WebStarts team for resolving an issues I had with my website that stops movies from playing automatically when someone lands on my website (this is something that all computers as well as laptops and mobile phones are going to loose the capability of allowing in the not so distant future, the reason is to try to stop hackers from using that as a way to get into your system)... the way WebStarts got around getting a movie to show when someone lands on my site was "inginious"... and I thanked them for that. I told them that they where making me a Webstarts user for life... and they are. Thank you WebStarts.

Service
Value
Shipping
Returns
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Thumbnail of user donu9
1 review
0 helpful votes
June 29th, 2017

I tried other website building sights, get frustrated with their complicated un-creative tools. I was lucky to get on board with Webstarts. Creating a commercial website was easy. Their CS is fantastic, responsive and helpful. They improved their Dashboard over the years. Creating an appealing commercial website with limited resources is easy. Their pricing is very, very affordable for all the features you want to add. Highly recommend them!

Thumbnail of user hansk24
1 review
1 helpful vote
February 19th, 2019

I tried Shopify first. Everyone said it was the best. But I got bogged down. I liked Shopify at first because it would integrate with my eBay store, and with AliExpress.
But I found it really hard to use. I could set up the store OK, but I couldn't control my eBay inventory. I could NEVER get Kit to sync with my Facebook, and several of the apps were glitchy and hard to use. And support was non-existent. No sales, or almost no sales, and couldn't figure out how to drive any traffic to my site. For $29 a month, I thought I could do better.
Then I found WebStarts. It was WAY easier to design my web page, I started getting a TON of traffic right away, as they did the SEO for me, and the support is fantastic. And it is cheaper. So far, for me as a person not very good with websites, this has been a very good experience. VERY good! It has even driven more traffic to my eBay store with a link I use on the front page. So it gives me a web presence with my own store, and drives traffic to my eBay store, for less cost. I can't say enough or recommend this service enough. Great expereience!

Tip for consumers:
Basic store or online presence

Products used:
Website/store builder

Service
Value
Quality
Thumbnail of user deborahb133
1 review
1 helpful vote
November 10th, 2017

Webstarts is a great website hosting service. For someone like me who doesn't want to get bogged down with programming code, it's almost child play. Their drag and drop page builder is very easy to use and they offer many professional looking templates to get you up and going without wasting time. Perhaps what I appreciate the most though is their support team. They are always there to guide you and help you with any issues you may be experiencing. Their computer engineers were able to import my Wordpress Blog when I got stuck saving me a lot of time, money and stress. They never gave up until it was done. Their many tutorials also are fantastic giving you the feeling that they have really thought of everything. As an instructor, I also like the fact that I can integrate Flash files, video and audio onto my website. Deborah Bell

Thumbnail of user darinp9
1 review
0 helpful votes
March 14th, 2017

Webstarts has been great to work with from day one. The design platform is easy to use and includes a lot of tools and widgets to help make your websites functional and look really professional.

Their format is way better than wordpress because everyone can point out a wordpress website. Webstarts gives you the choice of trendy templates that you can change or add any element to, or you can start with a blank canvas.

Pros: Easy to use, great customer service, fair pricing, reliable, regular upgrades.
Cons: Not 100% responsive, mobile editor can be tricky sometimes.

Would I recommend? Absolutely! I researched every DYI website company for months and hands down Webstarts has the best overall program.

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Thumbnail of user adamb58
Adam B. – WebStarts Rep

Thank you Darin for being such a loyal patron. We look forward to serving you for years to come. You create some of the best looking websites.

Thumbnail of user haroldm50
1 review
0 helpful votes
August 13th, 2017

These guys got it together, the easiest web builder software that I have ever used. If I can set up a website using Webstarts.com, anyone can and support is phenomenal.

Thumbnail of user clarer25
1 review
0 helpful votes
March 14th, 2017

We had some hurdles to get over but WE DID IT TOGETHER! That's what makes a great company. There are issues no matter who you are working with, but IT'S THE OUTCOME THAT MATTERS. Now I'm encouraged that no matter what comes up, it can be crossed with confidence that together WE'LL WIN! After all, WHEN BOTH SIDES WIN, WHAT ELSE IS THERE! Thanks Guys

Thumbnail of user adamb58
Adam B. – WebStarts Rep

Thank you Clare. You're awesome! We appreciate you :D

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Thumbnail of user adamb58
Adam B.

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