Wayfair UK

If I could score a 0, I would have. I attempted to carryout a purchase and the transaction was cancelled and my account banned/blocked. All attempts to find out why was met with a brick wall: i was banned for fraud reasons. What fraud reasons? Incredibly stunned, left offended and find this discriminatory but oh well! The terms and conditions mean they dont have to explain.

Naturally, I have taken my business elsewhere and will forever speak negatively about the company

Delivery date changed 3 times, unpleasant delivery man, broken parts, problem not solved, unhelpful customer service, never use them again

This is totally upsetting. I ordered a Mattress the 8th of January to arrive supposedly on the 11th of January. I had a long distant trip plan with my van for the 14th of January. Today 19th of January I still didn't receive my Mattress, but not just that, in DHL there is not updates I'm the tracking since the 10th of January. I've tried to talks through with Wayfair customer service l, and they are not helping at all. First the 15th of January told me I needed to wait 48h more with my missing parcel to be able to do something about it, more than 48h. Later I ask then for any news thay they didn't have, and then my refund they told me until my MISSING parcel doesn't appear, they can not proceed to the refund.? What is this crap company. It is a total SCAM!

I got a new sofa on the 6 December someone was supposed to come on Friday at 4 didn't come I rang they said sorry they said I will book you in for Sunday at 1 didn't come again my daughter came home with a new born she had to feed her on the floor we had are meals on the floor my son in-law came Sunday and put it together it's riddilous

If you see any positive reviews of Wayfair they are fake. Made a substantial order with them at the beginning of December. Goods never arrived and Wayfair couldn't tell me where they were so they said they reordered the goods. These never turned up so I have tried to get a refund. Wayfair have refused a refund because they say the 'order is being processed'. I made the order almost a month ago and it's still being processed? I am having to go down the legal route to try and get a refund from Wayfair.

Awful. I ordered something with a delivery date of 28th. 28th came and went and no update at all. When you contact them it is all by message and the best they can do is get back to you in 5 days! Don't waste you time. Terrible customer service.

I ordered a chair over a month ago, and it was supposed to arrive within 48 hours. DHL tracking initially said it would be delivered on Wednesday, so I took a day off work to wait for it. However, it never arrived and I didn't receive an explanation - waited the whole day! The delivery date was then suddenly changed to the next day, so I took another day off, but still, there was no delivery and no explanation.

When I contacted Wayfair, they didn't have any information about what happened. On the third delivery attempt, the chair was left nowhere near my flat (as photographed by DHL) and in an area where thousands of people pass by, and unsurprisingly it got stolen. I had to involve the police to go through CCTV footage. The fourth delivery attempt didn't happen at all. In frustration, I changed the delivery location to a suggested drop-off point to make it easier for DHL (and pay for a taxi myself from drop off point to home). However, despite it being the fifth scheduled delivery date, there was no show, not even to the drop-off point.

I'm still waiting for my chair. I've spent a lot of time on the phone with Wayfair and sent over 5 emails, but the replies I receive are generic and don't address the issues I've faced nor do they give me any clarification on why it has got to this point. I don't think I've experienced anything like it before. Essentially, I've paid for the chair, but I still don't have it. The latest response from customer service is to wait and reassess the situation when it arrived. When I asked, 'when will it arrive?' they didn't respond! It's been an awful experience with customer service, and there's been no resolution. I regret buying the chair from Wayfair because it seems like no one is taking my issue seriously or willing to help, but they are more than happy to keep my money. I have been incredibly patient and understanding, but after the fifth failed delivery, countless hours chasing, emailing, phoning, two non paid days off work, and a lot of time speaking to the police, I am now just fed up.

Sadly there are no options to leave a no star review, hence the one star! PLEASE avoid this company at all costs. We ordered a bed frame from them which arrived late. We arranged for someone to assemble it only for them to discover that there was a slat missing from the headboard. My husband is 71 with multiple sclerosis and we have been forced to sleep on a mattress on the floor, which has been horrendous. I have just been informed that the replacement will arrive no sooner than 10 days time. I complained online, I thought I was being offered a 15% refund as a goodwill gesture only need to be informed that Wayfair have a policy of no refunds regardless.
I should also add that my husband had to drill holes where they weren't any and once assembled the frame was so flimsy it has undergone reinforcing. I only wish that we were in a better situation which would enable us to return it and go elsewhere.Save yourself a lot of stress and heartache by ordering with a company that actually cares about their customers. You have been warned.

Poor, rubbish a d zero customer service along with the items, order arrived damage, missing pieces complaint but no valid response received, I sent pictures 3 times but frustratingly they kept on asking gor that will definitely contact online fraud team yo chase them and help me with refund

I bought a barbecue from these people thinking they looked like a well organised company. It cost £800, comes on a pallet and needs two people to move it apparently. Well I wouldn't actually know because they lost it in transit, one of the girls I spoke to joked about how a recent order had fallen down the back of the driver's seat...Anyway, been waiting since the 25th April now and as of this moment in time not a clue when it's going to arrive, what a flipping shambles, couldn't organise a p#ss up in a brewery

These thieves have stolen my money! I didn't get no items and they promised to put my money on to my account the resolution team a bunch of useless people who hate their job and poor customer service they are ignoring my email I can't go to the ombudsmen yt as they are not registered! I want my money back!

Scam of a company who take your money and refuse to deliver, then refuse refunds and tell you that they never offer refunds for any reason. Joke!

Henry arrived at the exact time the booking was for.He certainly knows his stuff! Assembled a quite tricky table and chairs set expertly. Polite, very friendly man who I would highly recommend. First time I have used the Handy site, but it certainly won't be my last. Like a breath of fresh air finding such a great site. Thank you Henry!

Excellent customer service. They are very professional, fast service & they solve any issue with any product you ordered with them

The worst customer services experience I've ever experienced so far. I would avoid where possible. Would rather pay more from other more reputable companies. Also worth browsing around if you find something on here, chances a good you'll find it cheaper elsewhere.

Avoid this company. Never go near them.
I bought two runner carpets from them they only delivered one of them and i have been chasing for days to get the second item delivered. You cant talk to any person and the messages are keep saying we will look into this. Complete utter rubbish company. Avoid like hell.

Ordered a bedroom chair that has never appeared, delivery dates repeatedly missed, and item still showing as not dispatched. Was told that despite the order not even being dispatched the supplier was refusing to cancel the order! Clearly Wayfair are now just an ordering agent for suspect suppliers.
Have used them in the past and when delivery issued arose, the customer care team in Ireland were 1st class in resolving the issues, the people you deal with now, overseas call centres, are little better than clowns. Current situation is, no chair, no refund and out of pocket...

Very disappointed experience with this company. I had a big issue with my last order, and then I had been given 10% promo code for my next order. Unfortunately due to the lockdown it's expired. I called them to ask for reactive the code, but they rejected it straightaway!? It's definitely not kind of "we are sorry for the inconvenience we made for you voucher", it's more like "we will give you another bad experience voucher"!

Poor quality, overpriced, charge high shipping cost AND shipping returns! So be warned. Also need to print off their return labels. Bloody annoying if you don't own a printer.

This is my first time ordering from wayfair and I've got too say that I would NEVER order from them again nor would I recommend them to anyone! I waited 3 weeks for my table to arrive as they kept on delaying it which meant I've losts out on 4 days of work as had to be here for the delivery and when it finally came the table was missing the legs and they said that I now have to wait till the end of the month more stress then what it was worth and I've lost out on more money than the table was worth very disappointed, stress and out of pocket with no help from the complaint department absolutely terrible company

Perfect job and very experienced handyman did the job perfectly neatly and tidy will recommend to everyone

One of the worst companies I've ever dealt with. Placed an order for a tv stand and realised after 24 hours that I ordered it in the wrong colour. The delivery date is confirmed as 20th July and when I requested a cancellation on the 4th July I was told it's too late to cancel as they are preparing to ship it, yet the ETA is still the 20th July! Aine O was particularly unhelpful, would avoid this company at all costs!

Wouldnt even give them 1 star! Ordered my wardrobe which was meant to be delivered 3 to 5 working days
This took nearly a month, quality is awful and no help from customer service.don't waste your money and time.