Way has a rating of 2.96 stars from 933 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Way most frequently mention customer service, parking lot, and credit card problems. Way ranks 372nd among Tickets sites.
This company responds to reviews on average within 12 days
The navigation feature in this app is a lifesaver. It not only helps you find available parking spots but also guides you directly to them. It takes into account real-time traffic conditions, ensuring you reach your destination as efficiently as possible.
I just tried to book for a couple days next week. I realized afterwards that I had the time correct but the days wrong. I called them to correct it and they flat out refused to and still charged me. I am now talking to my attorney for something could have been so easily rectified on their end. Now they'll have to pay more unfortunately. Be careful with this company!
I just tried to book for a couple days next week. I realized afterwards that I had the time correct but the days wrong. I called them to correct it and they flat out refused to and still charged me. I am now talking to my attorney for something could have been so easily rectified on their end. Now they'll have to pay more unfortunately. Be careful with this company!
I booked through the Way app and was quoted a 'Pay at Lot' price of $59.51. At the lot, the price shockingly jumped to over $100! The staff were unhelpful and unprofessional. When I asked about the shuttle (which was critical for my flight), they said the wait could be 20-40 minutes. Way's refund policy only allows refunds BEFORE check-in, making it impossible to get your money back if the price or service is misrepresented. They even tried to make me coordinate with the lot to confirm my on-site refund before refunding the reservation fee. This company is a nightmare!
Hi,
We understand this can be frustrating. We are working towards making this better. We would appreciate it if you could send us the details at support@way.com
- Way Team
Their vendor damaged my car and neither them or Way will take any responsibility. They overinflate their ratings of their parking facilities because if you look at google reviews they are awful. Sent me to Park AC at JFK and they damaged my car and as I read real reviews multiple people had the same complaint.
Products used:
Parking
Nice staff. Parked fine, using the text I showed my check out ticket, pick up was quick, and I was on my way.
Hi Tamara,
We appreciate your feedback, and excited your experience was excellent and convenient! Our partners work diligently to make sure your experience is quick and convenient, we appreciate you using our platform and hope to see you parking again with us soon!
-Way Team
I was going to park with them and I was half way through checking out but got distracted. They took me to the confirm these details before confirming your reservation page and I wanted to check my licence plate so I never clicked confirm. Come to find out that it did already change me and tacked on a fee for a subscription service as well? I don't want that. I ended up calling them and they canceled it right away, although they said it will take 7-10 days and I canceled it within minutes of it being booked. Time will tell if I get my money back. All in all I'm so glad I didn't book with them after reading these reviews!
Hi Laura,
We are so sorry to hear about the experience you had with us. Way is a third party online platform and we help our customers to reserve their parking spot at a much cheaper rate. We do have 7 million users across the US and is happy to deliver satisfactory service for most of our customers. We value our customers and look into their issues seriously. Thank you for your valuable feedback and we will make sure that you have a hassle free experience if you wish to use us in the future. If you need any immediate assistance, please reach out to our support team at support@way.com.
- Way Team
This app allows businesses like JFK 52 parking in Jamaica Queens to leave bogus 5 star reviews. Look this so-called business up on YELP and you'll see the REAL reviews. When you try to leave an honest review for this place that isn't 5 stars, it doesn't post. Way should be more more responsible with the businesses they refer people to. This is a bogus, horrible, completely ghetto parking service that should not have a place on this platform. Do better Way!
Hi Celine,
We are so sorry for your experience while using our service. Please understand that Way is an online marketplace and we do not own or operate any of the facilities listed on our website physically. All the reviews are approved from our end and pending for approval from the concerned lots based on their criteria. If you need any further help on a particular issue, please reach us out at support@way.com. Thanks for your time and patience.
- Way Team
The navigation feature in this app is a lifesaver. It not only helps you find available parking spots but also guides you directly to them. It takes into account real-time traffic conditions, ensuring you reach your destination as efficiently as possible.
Hi Kissner,
We appreciate your amazing review! Glad you had a wonderful and positive experience using our mobile app!
- Way Team
Christmas 2023. I booked a parking reservation through way. They overbooked the lot and I was redirected to another lot that was overbooked 15 minutes away from the airport. I had to pay again with a different airport parking lot. Missed my flight and missed Christmas with family. What kind of greedy company overbooks just to make more money and ruin peoples holidays.
I had a disappointing experience with Way.com. The advertised price per day for parking ended up increasing due to hidden fees bundled into the total cost under the guise of taxes and fees. Attempts to seek clarity through email support yielded zero response. Additionally, the parking facilities are often managed by local businesses or hotels, adding another layer of uncertainty. Proceed with caution when using Way.com for parking reservations.
Tip for consumers:
Calculate the total daily rate with taxes before confirming payment. I paid a price increase of over 13%.
Products used:
Parked at Hyatt Place ORD Airport
I love Way. You can always discover some events happening at your location to get into at great prices.
Hi Kevin,
Thank you for your review. We will continue to strive to provide our users with a seamless route to purchasing their events around the area during their trips. Your feedback reaffirms the hard work our team puts in daily to achieve such reviews. Thanks again we hope to continue seeing you book with us.
-Way.com Team
Great customer service. Immaculately clean indoor parking. Speedy shuttle service to airport. No long waiting in those cases when you're in a rush. Best $ deal. Works great. Makes life easier - no more searching for change for parking
Hi Justin,
Thanks for sharing this feedback with us all. We are always striving to meet all customer expectations when using our services. Thanks again for sharing!
-Way.com Team
In November of this year I signed a contract for Trinity Garage Parking in San Francisco through Way.com. This contract was 375.00 paid in full for Dec 1 to Dec 31 2023. Mid December I arrived to destination parking and they had NO RESERVATION for me. I notified Way.com and they REFUSED to reimburse me. I paid for a full month elsewhere and am out this 375.00 dollars.
Always polite and courteous. On time. Way is the only parking I use. Great, helpful staff. Convenient and easy!
Hi Ian,
We appreciate your kind words, Thanks for sharing!
-Way.com Team
Great price, easy reservation system. I selfed park and a driver was there immediately. Upon return, the driver took me right to my car. The shuttle ride is only a few mins to the terminal. I'll definitely park here again
Hi Sophia,
Thank you for great feedback, we appreciate you sharing your experience with your parking!
-Way Team
Comfort Suites MCO Airport Parking
1936 McCoy Rd, Orlando, Florida, *******_______________________________________________________________________________
The above company refused to honor my prepaid confirmation stating that Way.com did not pay their invoices. I had to purchase "last minute" parking at a considerable cost. They still have not responded to my refund request. It has been 3 weeks. I will not do business with them again.
Tom Overton
Nice interface and easy to use with interesting content. Found so many more things to do near me. Thanks Way
Hi,
We are happy to hear our platform is easy to browse for our users to choose their service selection. Thanks again for sharing your review.
-Way.com Team
It's easy to use, offers a wealth of features, and has made my urban parking experience smoother and more efficient.
Products used:
Parking service
Hi Robert,
We appreciate your feedback, and happy you found it easy to book parking with Way!
-Way Team
Love the ease of using this app. Always works very convenient! Best app for parking in Orlando. Great tool.
Seems to work ok, takes me money fine but it does make parking easier nice to have reminders when your tickets about to expire
Hi Duane,
Thank you for sharing your review of our business. We hope to see you book with us again in the near future!
Way.com
See What's Happening all Week! Love this app! If you're looking for something to do today tomorrow or next week, Way will help you find where the action is and where to parks car!
Hi,
We appreciate your review of our App. We will continue to provide updates for our users to see what events or services are being offered near you. We look forward to seeing you book with Way in the future!
-Way.com Team
Buyer beware. Do not use this service. They offer discounted parking for big events with garages who can not accommodate your car. We recently attended a concert and after 3 hours of driving, we're unable to pull into the garage because they closed before our concert was over, yet the concert we attended was listed in the app as being one they provided parking services for. Now they won't refund our money. This is stealing and 100% false advertising
Products used:
parking
I love this app! Has saved me many a parking ticket when I've had to extend my parking or when I've not had change. I am always bitterly disappointed when I go to a car park and realise they don't have Way! Love the new location feature so I don't even have to look at the machine! Keep up the good work guys!
Absolutely awful company. I paid for parking at their lot in Orlando Florida two weeks prior to my flight. I showed up 3 hours before my flight. I was told that I would have to wait at least an hour for the shuttle. The customer service agent was absolutely rude and told me "not my fault, go take an uber." I paid for parking in the specific lot because of the complimentary shuttle. Therefore I had to expend more money for an Uber to get to the airport on time. Additionally, when I returned to Orlando 10 days later, I requested a shuttle from this parking lot. They didn't show up. I waited 45 minutes. I had to Uber again. I spent $30 ubering almost. On top of the fees that were charged to my card for the parking lot. I will never Park in their lot again I will park at the airport. I would rather spend money at the airport then on this bad company. Then I reached out to customer service, they denied all my claims. Awful company don't give them your money
Hi Alexandra,
We are extremely sorry for the experience you had at our partnered location. Please note that Way is an online marketplace and we do not own or operate any of the facilities listed on our website physically. Shuttle service is complementary to all bookings and is provided directly by the lot to our customers. Please reach out to support@way.com if you need further help on this issue. Thanks for your understanding and patience.
- Way Team
Booked parking at LGA airport. Arrived at 430am as per the booking and informed parking was full.
Got sent to two other locations (one was closed) and eventually parked in a location 5 miles away. Had to pay $25 for taxi and way have refused to provide a refund.
Avoid at all costs.
Hi Ed,
Thank you for your review. We apologize for the uncommon instance during check-in using your reservation. We'd be happy to assist you in resolving this issue and look into what we can do. Please message us back with your order number or email and we will contact you soon!
-Way.com Team
Would highly recommend. Close to the airport quick link bus to the airport. Friendly, efficient staff.
Products used:
Way parking
Hi Treasa,
Thank you for your review. We are glad your experience with our services went well and will continue to strive for these experiences for all users. We look forward to seeing you book in the future.
-Way.com Team
Platform For Consumer Services
Hi David,
We are extremely sorry for the experience you had while booking with us. Unfortunately, some of our partnered locations doesn't allow us to make any changes to the reservation online past the check-in time. Also, our cancellation and refund policy doesn't allow us to refund any reservations after the check-in time without the approval of the lot. We are liable to pay to the lot for each spot allocated to our customers as per the contract we have with them. However, we consider all our customers valuable and look into their issues seriously. The only possible solution in this scenario is to make a new booking with us for the correct date and time so we can refund the expired reservation as a one time courtesy. Please reach out to our support team at support@way.com for further help with this issue. Thanks for your understanding and patience.
- Way Team