• WatchesOnNet

WatchesOnNet

Overview

WatchesOnNet has a rating of 3.26 stars from 43 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WatchesOnNet most frequently mention customer service. WatchesOnNet ranks 33rd among Watch sites.

  • Service
    4
  • Value
    4
  • Shipping
    3
  • Returns
    2
  • Quality
    3
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • 3 days later I received an email stating that my order was cancelled without any explanation.
How would you rate WatchesOnNet?
Top Positive Review

“Fantastic, money saving website! Excellent service & response to Internet questions & concerns!”

Linda P.
10/28/15

Hello. I received my Tag Heuer watch in a super time manner. Just a few days. Packaging was perfect, paperwork enclosed & beautiful original box of the watch. I tried it on & thought the watch was too large. I emailed that I wanted to return & watchesonNet within a few hours sent me directions for return! Really amazing. I am thinking that I will keep the watch because I love it and just saw it at Costco for $400 more! Thank you. I will decide to keep or send back tomorrow!

Top Critical Review

“Is that a real site?”

Alessio M.
2/8/21

I must have tried to purchase a watch on this site since November 2020 through Feb 2021. I found the watch I was looking for but I was never able to complete the purchase on their site. The order could not get past where it says in the attached document: "Place your order now" I have called their, so called, customer support more than 10 times, left multiple voice messages and emails and never got a single response. Their site appears to be a ghost! So I went on different sites and was able to complete my business for the watch I was looking for.

Reviews (43)

Rating

Timeframe

Other

Reviews that mention popular keywords

3 days (3)
Thumbnail of user alessiom37
1 review
9 helpful votes
February 8th, 2021
Verified purchase

I must have tried to purchase a watch on this site since November 2020 through Feb 2021.
I found the watch I was looking for but I was never able to complete the purchase on their site.
The order could not get past where it says in the attached document: "Place your order now"
I have called their, so called, customer support more than 10 times, left multiple voice messages and emails and never got a single response. Their site appears to be a ghost!
So I went on different sites and was able to complete my business for the watch I was looking for.

Tip for consumers:
Hope they get an answer from someone if they had a question.

Products used:
Rolex

Service
Value
Quality
Thumbnail of user alexl595
1 review
14 helpful votes
November 13th, 2020

I tried calling to verify why the luxury watched AP Patek's are way way lower than the average market price.
They all state they are brand new which makes it even more suspect?
No one will get back to me.

Thumbnail of user lindap93
1 review
11 helpful votes
October 28th, 2015

Hello. I received my Tag Heuer watch in a super time manner. Just a few days. Packaging was perfect, paperwork enclosed & beautiful original box of the watch.
I tried it on & thought the watch was too large. I emailed that I wanted to return & watchesonNet within a few hours sent me directions for return! Really amazing.
I am thinking that I will keep the watch because I love it and just saw it at Costco for $400 more! Thank you. I will decide to keep or send back tomorrow!

Thumbnail of user richardc310
1 review
17 helpful votes
January 31st, 2018

Owners of this now defunct business now operate livwatches.com at same address. Suggest as I did to contact them if you need help or support should you have been unlucky to place an order with watchesonnet.com

Tip for consumers:
Alternative website which is actually trading....* operated by the same people at the same address who do answer the phone.

Thumbnail of user fernandon7
1 review
20 helpful votes
January 3rd, 2018

DONT DO IT... YOULL BE SORRY. I HAD TO FILE AT BBB just to get them to respond to my emails. All good reviews must be fake. They dont even answer phone calls made to their 800 number, always and only machines stating no one is available at this time. All this after placing an order form a product available page on their web site. All I got was a thank you for placing an order email than nothing for about a month after paying for UPS 2nd day air shipping.

Thumbnail of user geneshas
1 review
12 helpful votes
May 7th, 2015
Verified purchase

Couldn't find exactly what I was looking for. Called customer service. Rep was so nice and courteous. Couldn't believe it! Once I finally chose the exact TAG I wanted, I received the watch within 3 days! Quite wild if you all me. Very impressed by the whole experience

Thumbnail of user ngann2
1 review
12 helpful votes
January 10th, 2018

I ordered last week and nothing shipped and I called and email but no response. Their 800 always say no one is there.

Thumbnail of user markm191
1 review
15 helpful votes
August 5th, 2015

Like some others on here, I was definitely skeptical about ordering from a site that I did not have any familiarity about. I did some research and decided that the reviews were favorable. I did 1 day shipping and received the watch the next day. Everything came perfectly. I am very satisfied and would do business again. The operators via chat and phone are also very helpful.

Thumbnail of user tommyg23
1 review
4 helpful votes
May 9th, 2015
Verified purchase

I purchased a watch on watchesonnet. Cheap pricing! I initially had problems with shipment, however turned out to be UPS fault.
Watchesonnet customer service really helped in tracking the watch, and made it easier.

Service
Value
Shipping
Returns
Thumbnail of user alonc1
1 review
19 helpful votes
May 15th, 2017

Today is Tuesday 16th of May 2017 and i placed an order since 8th of May 2017 with 2 days delivery and sent a bunch of emails to them and they have never returned any of them. Their phone number provided on the website goes to voicemail at all time. They are not bothered to reply and listen their answering machine as the mailbox is never full and the answering machine is switched to office after hours meaning someone is turning on the answering machine for calls received after the office hours.
This Experience is the worse experience i have ever had in my life for online stores. At least email customers or call them if you are encountering issues. Very Very Very Disappointing and Disrespectful.

Thumbnail of user lindseym48
1 review
9 helpful votes
October 27th, 2016

We bought a Swiss Army watch from watchesonnet that didn't work properly. We sent it in for repair over 5 months ago and it has not been returned. Phone calls and emails are not returned. DO NOT purchase anything from these scam artists.

Thumbnail of user andrwb
1 review
18 helpful votes
April 24th, 2014

Terrible service. Phone system go automatically to voice service. I think they are also associated with swiss repair. I sent my watch in for repair. I fear it is gone.
No reply to voice mail or e-mail. They may be out of business. If they are not out of business they should be. Do not buy from them or have service by swiss repair, it isn't worth the potential upfront savings.

Thumbnail of user davids310
1 review
38 helpful votes
April 13th, 2015

DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES

Thumbnail of user tracym64
1 review
1 helpful vote
June 5th, 2015
Verified purchase

Excellent service from online browsing to ordering to receiving. Excellent company

Thumbnail of user alext23
1 review
23 helpful votes
December 27th, 2013

Very strange company. First- when every retail is open around holiday this company was closed for 4 days... Really guys?. Second- they charged me right away, but no confirmation emails, or ability to check status online. Again. Really? Third- on 12/25 phone message said call back on 26. On 26 message suggested to call on 27. On 27 I finally talk to person and was told that my order wasn't processed yet. Not to mentioned that i made an order with second day air... they promised me to get with shipping info back to me in couple of hours. I waited, call them several times no result. And now they closed for weekends. Still no email or access to my account.
I'm waiting till Monday. If no real proof of product being shipped, I will cancel the order and dispute charges through my credit card. Reading reviews I feel like all positive reviews are fake, as I highly doubt that normally operating company can act like that. Will contact amazon after that.

Thumbnail of user rono10
1 review
1 helpful vote
October 29th, 2015

I ordered the watch and received it in a very secure shipment. I haven't given the gift yet but expect it will be a successful purchase.

Thumbnail of user gregoryf16
1 review
2 helpful votes
December 1st, 2015

I placed an order for a Tissot time piece, and within 5 days it was here! How's that for service! And it was packaged well for the long journey it faced.

I collect Tissot time pieces, and they are hard to find in Australia.

I will without question purchase from you again, world class service. Greg F

Tip for consumers:
These guys are awesome, you cannot go wrong.

Service
Value
Shipping
Returns
Quality
Thumbnail of user andyk19
2 reviews
17 helpful votes
October 7th, 2013

Ordered watch on 8/19 and not only I didn't receive it after they charged my credit card but not even an e-mail or a phone call to let me know whtat the status was and finally after cancelling the order I still haven't gotten my credit back (it's been 7 days already!). Called my credit card company to dispute this.
What a nightmare experience!

Thumbnail of user brentj2
Brent J. – WatchesOnNet Rep

We are very sorry to hear about this. Typically we are able to get all orders out within 24-48 hours depending on the model of watch. With out more information I'm not 100% sure what had occurred on your order. It seems as if this was possibly a special order item, those typically will take some time for us to receive a reply if we are able to get an watch into our office or not. Our number one goal is to fulfill all order as quickly as possible. We would like to apologize for this atypical situation and would like to be given the opportunity to provide excellent service which our customers have come to expect.

Thumbnail of user steveng47
1 review
0 helpful votes
June 2nd, 2015
Verified purchase

Was looking forwrd 2 geting my watch. So happy when it came in just for days aftr ordering. Very gr8 shipping exprc

Thumbnail of user joev17
1 review
12 helpful votes
December 2nd, 2013

The worst company to deal with! I spoke to there manger Ben and didn't even know how to handle the situation I been in sales for years. Any time any of my employee makes a mistake on a price we honor the price for the customer for customer satisfaction. The worst company to do business with, I was interested in a Movado ******* watch and it showed for $716.00 and when i called they said they couldn't give it to me for that price because who ever hands the internet sales made a mistake and couldnt give it to me at that price so they changed it to $895.00

Thumbnail of user brentj2
Brent J. – WatchesOnNet Rep

We are terribly sorry to hear that your experience with us was not what you were expecting. We strive to ensure all of our customers are happy to the best of our abilities.
We are human and we understand that errors will occur on our website. We do have a policy in place for these types of situations. Which is found in our Terms and Conditions on our site. "While we make every attempt to avoid these situations, they may occur. We reserve the right to correct any and all errors when they do take place, and we do not honor inaccurate or erroneous prices. If a product's listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation."
However, we do recognize and acknowledge that it was our mistake. In order to remedy our mistake we offered to sell Movado 0606501 at our cost from the manufacture for $895.00. In fact, our offer still stands. We would like to sell this watch to you at our cost for $895.00. We are currently selling this watch at $995. Please contact us as soon as possible so we can make arrangements to ship the Movado watch to you.
If you should have any further questions or concerns we would like to hear about them. We can only become better if our customers provide us with feedback.
Best,
Ryan at WatchesOnNet
Account Supervisor

Thumbnail of user borisb19
1 review
3 helpful votes
May 8th, 2015
Verified purchase

Buying a watch if watchesonnet.com was painless, quick and easy. Checkout was so fast and seamless. Thank you guys. And the watch arrived in a very quick role. Thanks!

Thumbnail of user daniels81
1 review
6 helpful votes
January 17th, 2014

I ordered the watches and was showing that is available and waited 10days and i called and asked about and they told me they don't have it in stock still waiting

Thumbnail of user danielc6
1 review
20 helpful votes
May 9th, 2011

I chatted with a customer representative before placing an order with Watchesonnet. He reassured me that the watch was in stock and ready to be shipped. I placed my order. A few days later I tried to check the status of my order and the website wouldn't let me check. I contacted their customer representative but this time they told me that the watch was not in stock and they would have to order it. 3 days later I received an email stating that my order was cancelled without any explanation. The item I ordered is still listed on its website as available, on sale and in stock. Watchesonnet.com is a shady business. I will never use it or recommend it to anyone.

Thumbnail of user kotorih
1 review
22 helpful votes
August 30th, 2011

Horrible and Shady.
I purchased a Tag watch over $1500. 00 back in April. The online shopping process stated that I will be receiving an email to notify of shipping and over a week later no email to notify shipping so I contacted the customer service and was infomed that the watch I ordered was out of stock. I asked for refund then next day the watch arrived to my po box. So I told customer service and the lady said " Ohhh it must be out of stock because we shipped to you". Already, I was thinking how weird and unorganized... I then noticed the instruction manual in the box was for totally different model of Tag watch. I contacted the customer service again and asked for the correct one. She said she will ship out next day. A few week later ( still no instruction manual to go with the watch) the watch broke. The crown simply oppped off. I contacted the customer service and was told to ship it back for it will be repaired with no charge under their warranty. I paid nearly $50.00 for shipping with insurance. A ew days later I received an email stating that the crown is not covered by warranty so I need to pay to fix it. I was upset to say the least. $1500. 00 watch should not simply fall apart in normal daily use and I asked them to either refund or fix it for free. After that, for a few weeks I spoke to two customer care agents almost daily to get this resolved and was told each time " We are discussing with our repai department so will get back to you when we hear from them" After a few weeks of this back and forth BS I finally called my Amex and disputed the charge. Sure enough customer service contacted me and told me they will fix it for free and the repair will be done by Tag. Since I had no trust in this company by then, I demanded to get the repair order number of Tag so I can contact Tag direct to make sure that my watch is in fact being repaired by Tag, not Watchesonnet.com shady repair department. The parts was on back order so I was told by Tag that it will take a while...
Well, this is not the end of this horrible experience... The repair took nearly 4MONTHS! I just received the watch back today. I know the length of repair was not entirely fault of Watchesonnet.com, but imagine you purchased $1500. 00 watch and only get to enjoy a few weeks then followed by nothing but irritation and stress of dealing with uncaring shady people.
I'm happy that my watch is back and it appears to be fixed well, but I am still nervous since I absolutely do not trust this company. I made sure to check with Amex that I can file dispute again if this watch turned out to be faulty AGAIN.

I would NEVER EVER reccommend this company to anyone. This company is unorganized, unprofessional, and down right shady.
I don't even know how this company is still in business and never being subject to investigatioin of cunsumer affair.

Thumbnail of user johnw12
1 review
6 helpful votes
April 9th, 2010

Thet charged my card 5043 dollars and sent me a scratched cartier roadster... WATCH... OUT!

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From the business

WatchesOnNet.com has the largest online selection of authentic luxury watches at the best price. Free shipping throughout the continental United States.

Company Representative

Thumbnail of user brentj2
Brent J.

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