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Overview

Watch33 has a rating of 2.04 stars from 68 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Watch33 most frequently mention full refund, credit card, and tag heuer problems. Watch33 ranks 235th among Watch sites.

What reviewers want you to know

Positive highlights

  • As my watch was being shipped from the states it took another 3 days for delivery.
  • The delivery time of 5 days during the UK postal strikes is also much quicker than expected!

Critical highlights

  • He has also advised me how to return it for a refund as i had tried to cancel my order.
  • Well over 3 weeks later no refund and no correspondence.
How would you rate Watch33?
Top Positive Review

“I have to say I have read many reviews of Watch 33...”

stuart p.
9/11/10

I have to say I have read many reviews of Watch 33 on this site that appear to be of a negative ilk, however my experience with Watch 33 was exceptional. Anthony handled my queries promptly, was open and honest in answering all of my questions including the time of which it would take for my watch to arrive. It was shipped from the U. S, it took a little over a week to get to the UK and 1 month on, I am delighted to say as per Watch 33's commitment that there are no hidden charges, I have not received any form of duty bill from Fedex. Looks like Watch 33 have listened to the feedback posted and made changes for the better! I got an amazing watch, at a great price, with great service... thanks Anthony and Watch 33.

Top Critical Review

“Excellent site as far as presenting the goods, and...”

Poul V.
8/22/11

Excellent site as far as presenting the goods, and very low prices. They PROMISE there will be no extra charges. That promise is a lie! They tell nothing about delivery times... it took 10 weeks. Not impressing. Appearently, by ticking of that you have read and understood their sales Conditions, you have given Watch33 the right to send the customs bill on to YOU! "NO hidden charges"... Shame on them! I really can not warn enough... put your business elsewhere!

Reviews (68)

Rating

Timeframe

Other

Reviews that mention popular keywords

refund (28) 3 weeks (7) 3 days (5) tag heuer (10) customer service (8) order (48) import duty (5) trading standards (4) credit card company (4) delivery time (4) site jabber (3)
Thumbnail of user poulv
1 review
3 helpful votes
August 22nd, 2011

Excellent site as far as presenting the goods, and very low prices.
They PROMISE there will be no extra charges.
That promise is a lie!
They tell nothing about delivery times... it took 10 weeks. Not impressing.
Appearently, by ticking of that you have read and understood their sales
Conditions, you have given Watch33 the right to send the customs bill on to YOU!
"NO hidden charges"... Shame on them!
I really can not warn enough... put your business elsewhere!

Thumbnail of user faizs
1 review
2 helpful votes
July 1st, 2010

Awful company.

- Failed to process my initial payment and yet didn't notify me
- They took 8 weeks to deliver my watch instead of the claimed 2-3 weeks
- I had to chase every step of the way for status updates
- To compensate for the delay they refunded the delivery cost (just £16!)
- They only mentioned you had to pay VAT in their terms and conditions, yet they claim "no hidden charges"!
- Very difficult to get hold of on the phone

STAY WELL AWAY!

Thumbnail of user ruii
1 review
3 helpful votes
March 14th, 2011

Hi.
My name is Rui Inácio, I'm from Portugal (so, please, forgive my English), and have the worst experience with watch33.
In August 2010, I ordered a watch (Seiko Velatura SPC049P1) to watch33. After my order was placed, I was informed by Mr. Anthony that the item was discontinued.
Still in August 2010, Mr. Anthony gave me the choice of choosing another model or a full refund. I chose then a full refund. And now, March 2011, 7 months later, I still don't have my money back.
No watch and no money!

Thumbnail of user teresaj
1 review
3 helpful votes
December 11th, 2009

I ordered a Tag Heuer watch with this company and I received it yesterday morning. I was thoroughly delighted with it and saved myself quite a lot of money. Its exactly as it is shown on the website and I would have no qualms about ordering from this company again. Good service and also prompt replies to my queries. Thank you Watch33 again.

Teejay

Thumbnail of user susans14
1 review
3 helpful votes
January 25th, 2011

Ordered a Rado watch which took months to arrive although they took the money when it was ordered. Don't think you will get away without paying the import duty as the courier sends a bill for this months after receipt. The watch needed repairing so sent it back to them in original box and all packing etc at a cost of over £9. It was sent back to USA and received several weeks later in just a plastic bag! I have rang and e-mailed numerous times to try to get the box etc back and have got no where. I was also promised a refund on the postage but never received. I now cannot even get through on the phone as there is permanently an answerphone and if I leave a message they never return the call. I would not recommend this website to anyone. The customer service is appalling.

Thumbnail of user robd
1 review
6 helpful votes
November 13th, 2009

I used this site recently and was genuinely suprised at the number of negative reviews I have come across. My experience was 100% positive! I ordered a Tissot T-Classic Watch on November 6th. The watch is over £50 cheaper than on most other websites and arrived with me yesterday (12th November), just as described. Overall an excellent website with easy-to-use layout, providing quality watches at prices seemingly much lower than elsewhere. The delivery time of 5 days during the UK postal strikes is also much quicker than expected! I will certainly be returning if i ever purchase another watch.

Thumbnail of user iaina
1 review
3 helpful votes
January 10th, 2011

I should have visited this site before I placed an order in Nov 2010 for a Tag. After chasing them on several occasions I received an email advising they cannot source the watch and will issue a full refund within 3 days. Well over 3 weeks later no refund and no correspondence. Going by the reviews this is common practice and I will have to involve my credit card company. I am quite simply staggered this website has not been shut down by now. Any positive reviews are either EXTREMELY lucky or written by the company themselves. Watchdog is next for this company if they have not already been featured. AVOID like the plague.

Thumbnail of user stuartp
1 review
1 helpful vote
September 11th, 2010

I have to say I have read many reviews of Watch 33 on this site that appear to be of a negative ilk, however my experience with Watch 33 was exceptional. Anthony handled my queries promptly, was open and honest in answering all of my questions including the time of which it would take for my watch to arrive. It was shipped from the U. S, it took a little over a week to get to the UK and 1 month on, I am delighted to say as per Watch 33's commitment that there are no hidden charges, I have not received any form of duty bill from Fedex. Looks like Watch 33 have listened to the feedback posted and made changes for the better! I got an amazing watch, at a great price, with great service... thanks Anthony and Watch 33.

Thumbnail of user grego7
1 review
3 helpful votes
November 22nd, 2009

Could not have asked for a better experience. After reading the terms and conditions on the on line site i understood that the watches I was going to order was going to be authentic. I purchased the Tissot watch and had it authenticated by a reputable jeweler which said that the watch is 100% genuine got it £40 cheaper with the shipping and the VAT. Highly recommended

Thumbnail of user nimeires
1 review
3 helpful votes
November 12th, 2009

Matt silversides phoned me this morning about my order with them and explained the situation of delays with some delivery. I was quite pleased that he phoned as i really wanted some reassurance.he was very polite and confident with what he is doing. I have given him credit and he proved me wrong as i thought that i was conned. I have not yet received my watch but i am prepared to wait and considering placing another order for my wife's christmas present. Lets give him a chance. A young man with a new company and doing better deals than most of them online and on the high street. Will deal again

Thumbnail of user annoyedl
2 reviews
5 helpful votes
July 21st, 2010

I have just spoken to Anthony from customer services and have been promised a refund which will take 2-5days. The order i placed did not arrive at all and is not going too seeing as it was needed for this saturday. I've raised a report with trading standards (who already know of these people), my bank have registered a fraudulant claim and the police have been informed. PLEASE PLEASE AVOID! Its not worth the hastle of chasing up, pleading for a refund and no sign of any goods.

Thumbnail of user johnp24
1 review
1 helpful vote
November 27th, 2010

I ordered a Citizen Eco Drive Atomic watch from this site for £305. This was £150 less than the RRP and £100 cheaper than any other website. Delivery was stated as between 5 and 7 working days. I paid and when i chased after a week the delivery had increased to 4 weeks, I eventually received my watch a few days after the initial 4 week period. Although delivery was longer than anticipated their sales team where honest and helpful with the situation. Apart from the delivery time the price was extremely competitive and maybe if they mamange customers expections by stating a more reasonable delivery time they might have more satisfied customers. All in all though i'm very happy with my purchase and if i'm not in a rush for a watch in the future i would definitely use them again.

If youre patient with this website they will provide you a very competitive price.

Thumbnail of user stefanc1
1 review
3 helpful votes
May 26th, 2011

"Order Date: 21 October 2010"

Hi my name is Stefan from Italy. After 7 month I have still not received any watch or money refund.

First email from Watch33 04 November 2010:

- Dear Stefan,
- I have just been informed your chosen watch is currently unavailable. I
- apologise for this inconvenience and have instructed a full refund to be
- credited back to your purchasing card account.
- Kind Regards

- Anthony
- Watch33

I wrote on 1 December 2010:
> Best Anthony,
> I'm still waiting for my credited back...
> When I payed, you got the money immediately.
> I sent money on 21 of October only 42 days
> ago. So where are they?

Watch33 2 December 2010:
- Hi Stefan,
- Your refund is in the system and pending. Your crdit will be showing on
- your purchasing card account shortly.
- Kind Regards
- Anthony
- Watch33

This are the situation today 26 May 2011

Stefan

Thumbnail of user przemekm
1 review
2 helpful votes
January 21st, 2011

They are Thieves... don't buy there. RThey take your money and never supply you with the watch. Additionally impossible to get the money back.

Thumbnail of user jessicao1
1 review
2 helpful votes
October 8th, 2010

I would not recommend anyone to use this site.
I ordered and paid for two citizen watches on August 24th and this site was not able to deliver. I waited for almost a month and no delivery dispatched despite many promises. As one of the watches was intended as a birthday gift I had to cancel the order and request a refund. I am still waiting for my refund. Initially they told me that they needed an additional 30 days to process a refund and now they are not even responding to e-mails. I don't think this is a serious business.

Thumbnail of user paull2
1 review
5 helpful votes
November 14th, 2009

My summary - excellent products at fantastic prices but they need to work on communication and delivery time, over 2 wks in my case. The point being that I still got a fantastic watch with a 47% saving over RRP!

In Detail:
I decided to buy a watch to celebrate the birth of my 2nd son and to be an heirloom for him. After a good while researching watch33 and others, including phone calls with Matt at Watch33, I placed an order for a Tag Heuer Carrera on 13th October and recieved conformation emails asap.

The item said in stock and fed ex delivery so I got concerned when 7 days later there was no news. I emailed them and got a response from Matt apologising and saying the item was due for shipping in 2 days and that the delays we due to higher than expected demand

2 days later still nothing, it was actually another 7 days before I got the email from fed ex confirming dispatch and the tracking. As my watch was being shipped from the states it took another 3 days for delivery.

Both myself and my wife run our own businesses and from my dealings and conversations with them, Matt and David do seem to be very genuine and are trying to to cope with a business which has only just launched and is suffering from having poor information from their suppliers, unexpected levels of demand meaning its hard to cope with operating the business as well as answering all the queries on delivery dates for existing orders.

I would recommend to do as I did which is to wait it out and you should be as happy as I am.

I don't normally do reviews but as I had the same concerns and reservations as everyone else I thought you'd like to know that mine proved to be unfounded and yes I will be recommending this site and using it again.

Paul L
Hertford

Thumbnail of user guenterm
1 review
2 helpful votes
November 21st, 2010

This company is realy criminal. They offer a watch, sent a mail for the watch is in stock and can be delivered. I transfered the money and never see the watch or my money back. The send mails that they will revise my money in the next week for a whole year. Now i sent the whole case to the police and my lawyer. Take care of thes company and i hope the police will stop that play.

Thumbnail of user petert9
1 review
2 helpful votes
June 14th, 2010

Ordered a watch 13 May, money taken from my account immediately. Delivery promised in 1-2 weeks. Heard nothing so emailed after 2 weeks. Email response promising delivery the following week. Now, 3 weeks later, no watch and not responding to emails nor answering the telephone.
Avoid like the plague!

Thumbnail of user yany3
1 review
2 helpful votes
September 7th, 2010

I have placed an order on the 31st Aug, the money was taken on the same day. I was expecting to receive the item at least within 3 days or at least a dispatch confirmation email. It is 7th Sept, I still haven't received anything from watch33. It went straight to the voice mail after calling. I don't know what's gonna happen especially afer reading the views. Well, DON'T buy anything from this site, it is not worth for the stress..

Thumbnail of user kimd4
1 review
3 helpful votes
January 13th, 2011

DO NOT USE THIS Site unless you want to have months of trying to get back
Your money because WATCH 33 are unable to supply the watch you ordered.
The only way I got a refund in the end was through my Bank and the rules for
VISA. It still took me over 4 months.

Thumbnail of user mikec13
1 review
1 helpful vote
December 8th, 2010

I recently bought a Tag f1 Indy 500 from Watch33. Admitedly, it did take 3 weeks to arrive, having been imported from USA. However, after being assured ( by Anthony) that it would be dispatched on a certain date, I was able to track the watch on the FedEx site and followed it's progress from New York via Indianapollis, Gatwick, Carlisle then to my home address in Scotland. On arrival, my watch was well packaged with genuine Tag Heuer case and manual. There was no Tag warranty card with it but Watch33 did say in the advert that it is covered by their own guarantee. This is because they aren't registered Tag dealers. I have since taken the watch Watts watches of Switzerland in Edinburgh who confirmed it as the genuine article.
I'm very pleased with my purchase and saving of £250.

Thumbnail of user paulr18
1 review
3 helpful votes
December 1st, 2010

DO NOT USE!
Purchased a watch 3 weeks ago which said was available with delivery 5 days.
3 weeks on, no watch and cannot get a response from watch33 as to confirm when I will receive. Is also connected with QP Jewellers, XS Commerce.
NOT HAPPY. Have taken up with credit card company now.

Thumbnail of user paulc10
2 reviews
3 helpful votes
June 9th, 2010

My experience is that you cannot rely on these people to keep to the statements made on their web site. I ordered a Movado watch from them on 30 April 2010. Their web site home page and the item page both clearly promise UK shipping and No Hidden Costs. After chasing, it eventually arrived on 26 May 2010. Without my knowledge or consent watch33 decided to ship the watch from the USA. As a result I received a demand from FedEx for VAT and a Clearance Charge. Despite the current Terms & Conditions clearly stating that all goods will be dispatched from the UK and that "Tax Charges - All prices on watch33.com are final. There are no hidden cost on our site." watch33 have so far refused to pay the VAT and Clearance charge. They say that their Terms & Conditions used to be diferent to the ones i've printed off. Even if it was just the main pages that were misleading I would never deal with them again. Any possible saving is not worth this risk.

Thumbnail of user markw3
1 review
2 helpful votes
March 3rd, 2010

I ordered a Tag tag heuer watch on the 7th January, as at the 3rd March I have not received delivery. I have had replies from Jenny at watch 33 saying the watch will be despatched in the next days but has never happened, the snow has also been used as a delay. I have now asked for a final delivery date or an immediate refund but reading the above reviews I can tell I am going to have to chase for this. My only advice at the moment is to stay away from this site

Thumbnail of user pierrep
1 review
2 helpful votes
November 15th, 2010

I'm mad about this site.

I ordered a Tag Heuer one month ago, but canceled my order after reading all of your reviews.

30 days later, NO REFUND YET!

It's insane, what sort of professionals are Watch33.com?

DO NOT EVER BUY TO WATCH33.COM!

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