vpgames

After having made the mistake of ordering 4 X-Box controllers from this company, not only did the "5-day" ground shipping turn into 10 days, I opened up 2 of the 4 controllers shipped and they were defective right out of the box (didn't even bother opening any more controllers, I just wanted my money back). I then made the mistake of trusting that any of the contact methods listed for this sham company even worked, none did. The 1-800 number rolls over to voice mail, the long distance number rolls over to a mobile phone with the recording "this subscriber cannot receive any calls...", email and web forms disappear into a black hole. They had my money, what did they care.

Thank God my credit card company noted this was a fly-by-night operation and stopped payment.

Summary: Don't walk, run in the opposite direction! Scam artists with a slick website.

Merchandise was received in a timely manner. However merchandise was defective. Returned product at my expense per instructions and had delivery confirmation. A month later they have not refunded money or sent new product. They do not respond to e-mails or phone calls.

Despite other people's experience, and my experience of getting a non-compatible PS3 Laser Lens, I find their customer service very responsive and satisfying. When I wrote them about the product I got, they apologize for their honest mistake, thanked me for bringing the issue to their attention, and immediately processed my full 100% refund. Below is the response I got.

Hi Rey,

I apologize for the confusion. This lens should be compatible with
Your model of PS3, the CECHE01, and I'm terribly sorry that it isn't.
I appreciate you bringing this to our attention so we can amend the
Product details in our listing.

While the lenses are new they are not sealed in retail packaging.
Either way, I would be more than happy to email you a prepaid shipping
Label so you can return this at our expense. A full refund will be
Issued within 10 business days of receiving this back.

I'll send that label over now, and please check your spam and junk
Folders as sometimes these labels end up there.

Kind regards,
Holly

Hi Rey,

We processed your return over the weekend I have just issued a full
Refund to your credit card. The funds should be available in your
Account in 2-3 business days. Thank you again for all of your patience
In this matter. If there is anything else I can do for you please let
Me know.

Kind regards,
Holly

I bought a max shooter on vpgames.com and It did not arrive for 3 weeks, I was calling, emailing trying to see where my product was and I could not get a hold of them at all. Luckily I received my max shooter in the mail, I thought I got ripped off. The max shooter has some issues, does not hold its memory so I have to program it everytime I plug it in.

We ordered 2 used Wii remotes with nunchucks. We received them in a timely manner, but they were defective. We returned them as instructed and we have not received replacements. They will not answer emails or phone messages. BEWARE!