VIZIO

I purchased a 65 inch Vizio P Series TV (model P65Q9-H1) last December for the specific reason that I had also just purchased a PlayStation 5. Upon purchasing the PS5, I wanted to buy a TV that is going to support the next generation graphics. So I specifically set out looking for a 4K TV with an HDMI 2.1 port that is 120hz.

I decided to buy this TV as it has 4 HDMI ports in total. HDMI 1 and 2 are standard 2.0 ports that only support 60hz. HDMI 3 and 4 are the next generation 2.1 ports that are 120hz primarily used for the next-gen gaming consoles.

This TV is falsely advertised on both Vizio's and Best Buy's websites. To be clear, my complaint is against Vizio, not Best Buy. I did purchase the TV at Best Buy, however, the information, specs, verbiage, etc., that goes on Best Buy's website is all supplied by Vizio for their products that Best Buy sells.

Here is the TV that I purchased: https://www.vizio.com/en/tv/p-series/P65Q9-H1

This TV is clearly advertised as a 120hz TV on both websites. The 120hz does not work with my PS5, and in the rare occasion that it does, it is only a matter of time before issues occur with a white scrambled image as shown in the attached photo.

There are numerous complaints and negative reviews towards Vizio regarding this issue on Vizio's, Best Buy's, and numerous other websites. They are fully aware of the situation and have even posted topics regarding the issue on the FAQ page of their website.

Their solution is for customers to use HDMI 1 or 2 which are only 60hz ports. I didn't purchase a 60hz TV. I purchased a 120hz TV. If I wanted to play my PS5 in 60hz, then I would have either kept my previous TV or bought one for half the price that I spent on this one.

Vizio has been aware of this issue for as long as I have owned this TV, if not longer, due to the floodgates of complaints that they have received even prior to my purchase. The question I have is why are they still advertising this as a 120hz TV if it clearly does not work in 120hz? Is it just maybe because they want to continue to mislead the public in thinking that they are buying a 120hz TV so they can make more sales?

I have called and spoke to numerous supervisors in their corporate office over the past 7 months. I keep being told that they will be pushing out a firmware update to resolve the problem. I have been dealing with this for 7 months and my patience is wearing thin. They can't push out a firmware update to fix this issue but they can push out new TVs for 2021? Makes a whole lot of sense, doesn't it?

In my communication with their corporate office, I had requested to be upgraded to the 2021 equivalent of last year's version of my same model TV. The P Series Quantum X (model P65QX-H1) at no additional expense to me. They refused to do it.

I've read some reviews on it and noticed that some people have reported not having any issues with the 120hz not working for them. I don't think I am being unreasonable for requesting this considering all of the hours I have spent on the phone with their support team troubleshooting the issue.

Instead, they offered to refund my money. I don't want a refund, I want a resolution to the issue. I purchased this TV during the holidays when it was on sale. For me to accept a refund would mean that I would have to spend several hundred dollars more to buy a TV now when they are not on sale in order to get a TV that supports these specs.

My recommendation is to avoid Vizio at all costs. Their customer service is the worst. Instead of working with the customer, they will false advertise and mislead you into buying their products. Since they refuse to work with me on this issue, I am not only posting this review here, but on every other review site as well.

This is the middle of the line product for Vizio and my fourth television in the past 10 years the picture in the quality is excellent. One minor irritant to me is instead of adding the apps I want it has over 100 apps already on screen but you can pick the ones you actually use and put them in the front. My bucket list is one day to get the P-Series. Cannot imagine if it could improve over the m series

I bought a 24" smart HDTV and must say it got lots of features at the low price I purchased that TV. The shipment arrived promptly. One issue I had is the remote control. It simply stopped working after 2 months. I called customer service who told me to switch batteries twice and read aloud the expiration date of the batteries before inserting them and press some buttons. After it was clear the remote control isn't working I got promised a replacement ASAP. It took almost 2 weeks for the remote to arrive. Besides, no other issues.

BTW: I earned a little reward, a free foldable bottle withe VIZIO logo.

Bought 70" Vizio smart (sarcastic) TV. Had it six months or a little less. Screen went black. Called visio and they sent repairman out; wanted to send me refurbished. Told them if I had wanted a refurbished TV I had the option to do so and would have liked to save the money. After a couple of months I went back to WalMart and talked to store mgr and explained my position. He stated he would work with me yet he hated for Vizio not to share some of the responsibility and for me to go ahead and accept refurbished. I did. Manager allowed me to go to their website and order TV of my choice (obviously I wanted nothing more to do with Vizio) and he applied my purchase price I paid for the Vizio toward the new TV. Had it been left to Vizio I would have had to take the refurbished, but there are people in the public sector that knows what is right vs wrong. I deeply thank Walmart Store Mgr.

Vizio does NOT stand behind their warranty with the Co Star stream player. I have had nothing but trouble with this from the 2nd month I bought it. Buffering and shows about 2 mins. Of program and just sets and buffers. They want you to move everything around so your router is within 25 feet of tv. ( which on the box it does not say anywhere it has to be that close) if it had I would not of bought it. They won't exchange it nor refund money. This will diffently be the last piece of Vizo I will be buying and I will tell everyone that listens about their bogus warranty.