VividSeats

Terrible company! My concert was postponed/rescheduled twice. One of the artists cancelled all together and replaced. Vivid seats will not refund. For a company that charges a 329.00 service fee on top of the ticket cost their service absolutely sucks. Customer service reps are basically robots. Do not buy from this company! Scammers. Look online very low scores on multiple review websites.

Looking for tickets started easy enough, however the site doesn't scroll, nor sort well and OMG the fees charged are absolutely absurd. I'll not be using VividSeats again and recommend you follow my lead!

I ordered same-day tickets three hours before a show but they were never delivered.

When it got to an hour before the show, I chatted with an agent to ask where my tickets were. I spent the entire car ride there chatting while being assured my tickets would be delivered on time. We sat outside the venue a while, then got checked in through security, still no tickets, still chatting and spending my evening on begging customer service to get me the tickets I spent $300, while I saw other attendees enjoying pre-show drinks and relaxing.

About 5 minutes to showtime --- an hour of customer service chatting --- the agent finally offered me some alternative tickets, five rows back, for the same price. That was my only option, other than just leaving disappointed, so I took it.

The tickets were delivered at 7:28 for a 7:30 show. It was not physically possible to reach our seats in TWO minutes, considering we had to get tickets scanned in, walk up stairs, see an usher, and walk down to our seats.

I spent the first 20 minutes of the show watching on a monitor in the lobby.

After the show, I reached out to Vivid to get them to honor their guarantee that the tickets would be delivered on time for the show. I chatted with multiple agents and was sent through the investigation team and no refunds were offered. I offered to send photos of my watch showing 7:40 while I watched from a lobby monitor, unable to see the show on time because of the late delivery. Nothing mattered.

Apparently, accepting tickets two minutes before the show was "on time" and that means no refunds. I'll never order from Vivid Seats again, as this was an awful experience for me and they did not even come close to honoring the on-time guarantee. I'm filing a chargeback because I didn't spend $300 on tickets to beg to get in and miss a quarter of the show.

Horrible customer service, overcharging and fraud company that steals your money right in front of your eyes!
Let me tell you what exactly happened: I got 4 tickets (etch 47$) through Vivid seats. The total charge became 261.64$ at the end. When I got the ticket's pdf, the price on tickets was actually 30$ only. Vivid seats not only overcharged me for 17$ for each ticket (total 68$ extra) but also charged me 10$ for delivery (just an email) and on top of all charged me 63.64$ for service fee. For those 4 tickets that I should be charged something around 150$ with the service fee, I paid 261.64$. This means they overcharged me about 110$ with no reason.
The story did not end up here!
When I asked for cancellation, the Indian outsourced customer service representatives who could not speak English well, refused to connect me to the manager and said that they are not allowed to cancel, or connect me to a manager!
AVOID this company, please. If you dont want to get robbed.

Typical online reseller, so the general bad stuff is expected as long as you're aware of it.

But we bought a parking pass for $108 (including fees) for a recent concert in L.A. It turned out the lot was over 2 miles from the venue! And the venue had plenty of parking for $60.

When we called Vivid to complain about misrepresenting the proximity of the parking, the customer service agent was a total [insert your favorite expletive here because site fascists dont allow free speech].

Needless to say, we won't ever be doing business with Vivid again.

You've been warned!

Monique was very helpful in assisting with my ticket purchase. This will be the first place I come to look for tickets in the future.

I just bought 4 tickets at $282 each. With fees, the total came to $1662. I hit payment and I was invoiced $11,257! I tried a thousand times to recreate this scenario and find tickets at that price, even in the front section and nothing. Tickets in the same section I purchased are still selling in the 2-500 range. Vivid Seats says I knew what I was buying. Absolutely not! THERE IS NO WAY I CAN AFFORD THIS OUTRAGEOUS PRICE TAG. What a scam. Never buy from this site. I wish I had read the reviews. I would give negative stars if I could.

They charged me with 41% of the tickets cost in fee charge and they only appear when you click to pay, be carefully

I used the phone and spoke with a vivid seats representative to place my order. I was told that it was better to place my order by phone and that everything would be taken care of. An advantage of by buying by phone was that the purchase would be taken care of and there would be nothing more for me to do.
But later I received emails asking me to do other things which I did not understand.

I do not often attend concerts and rarely offer reviews. This is important to me, however. Vivid Seats website was the first to poplulate on my search for tickets for an event. It is clearly listed on the site that tickets are higher because it is a re-sale site. Thier ticket prices for**** in **** Florida were listed at $62 ea. Box office price was $44.50. I assumed, incorrectly, that the higher price WAS the re-sale price; but learned the hard way there are totally hidden fees. Optional insurance is NOT included in Vivid's final total nor listed as a line item leading you to believe that the higher checkout price includes insurance. But, insurance fees show up later on credit card as totally separate charges. A very large service fee also does not show up anywhere in the billing process. It comes as a total surprise and only upon inquiry. Final fee I was charge is $88.38 / ticket times six tickets. They refuse all refund even mere hours prior to purchase and weeks prior to delivery. If you phone Vivid to complain they will hang up. If you chat with them they will provide you with a song and dance, but no refund. They suggested I use insurance to obtain a refund. Remember that the insurance is NOT for this purpose, but only applicable if the event is cancelled. Copy your chat details or you will not be able to access them later. Document date, time, phone calls, everything with hard evidence. They will respond to every communication, including reviews, with sweet worthless words. They will challenge credit card disputes. Only because I keep meticulous documentation including evidence, and fought back diligently was I able to win the dispute with my credit card company for a full refund. I cancelled the insurance separately long BEFORE the event. AVOID THIS COMPANY.

I purchased tickets for an event and I cannot attend. I asked for my money back and they told me I needed to sell somewhere else. HOWEVER, they wont transfer the tickets to me. I have no product to sell because I never received the product. I called several times to try to resolve and they would not do anything. I am reporting them to the BBB as soon as possible. PLEASE DO NOT PURCHASE FROM THEM! THEY ARE NOT A COMPANY THAT CAN BE TRUSTED.

Monique was super helpful, pleasant and efficient. She took my information which included a change of address and handled everything smoothly.

Purchased Celtics tickets in August 22($870 confirmed seats) for October 2,2022 game. Day of game they said only had 2 tickets available and sold my other 4. Disputed several times and no resolution till this day. Had rented a room just for this event. Credit care company is stating they rejected my dispute because all sales are final. It's not final unless I had the tickets available which I didn't. Never again. Don't use this site they are horrible.
Date of experience: October 02,2022

I bought tickets through Vivid Seats. They charged my credit card. I received an email link to download the tickets. When I tried to download them, I received a message that the tickets were already down loaded to another email. I've been emailing and calling Vivid Seats for days. All they say is maybe they went to a different email, maybe you have 2 Ticket Master accounts, maybe someone got into your email.
None of these are true. Instead of just guessing they must have a process to handle this. Computers can track anything. They told me that they contacted ticket master and were told the tickets had been downloaded. When I contacted ticket master they couldn't find any downloaded tickets.

Stay away from this service! They charged a $140.00 service fee. When your service is horrible and cost more than your tickets that is bad! We didn't receive our tickets until two hours prior to the event and the location was a tow and a half hour drive for us so we were very concerned we were not getting our tickets. In the end you are better off buying from Ticket Masters or a shady dude with a trench coat in an alley.

They've had my money for months, changed the delivery date to the day of the event that's hours away so I just have to hope I actually get them instead if having to turn around and come back. Don't even try them. The customer service is terrible, they offer nothing, one rep suggested I put them up for sale on ANOTHER website (not risking that without actual tickets and putting someone else through the stress I'm dealing with). Trust the terrible reviews. It's a scam.

The worst experience ever! I bought tickets since January for coldplay in September and I NEVER received the tickets, I was talking on the phone and online chat 3 days before every hour, and they assured me that they would arrive before the concert! I NEVER RECEIVED THEM! I have proof of the conversations telling me to worry! I don't understand how the 100% buyer's guarantee works? Now they tell me that it is under investigation and to wait 3-5 days and I have not received a response for 18 days. THIS PAGE IS FAKE, IS A SCAM!

Bought some tickets recently and Matthew did a real good job. He was very helpful and polite. Answered all my? The best he could. Still not 100% certain how these GA tickets are gonna work though. We'll see.

I rec'd an email to get a 10% discount. Clicked through links on email and it would not apply. I ended up calling customer service and she mentioned a minimum however the email does not mention this anywhere that i could find. Clicking through email links I still didn't see it. I spend over $100 on 1 ticket and she claims there is a minimum. I do not see that anywhere either. And WHY would you send me an email w/discount that was not usable bc it was obvious what price point and buying only one ticket? False advertising...? YES i bought the ticket bc as you know, what choice do we have if we want to go to the show. Very frustrating, however, Arden L was very nice. I didn't try to question her more than once as she is just the middle person. :(

Worst customer service ever. Purchased tickets in advance. Spent a full week trying to get my tickets and it's hours before the game and still no resolution. They hang up in your face, the staff is completely clueless on how to do their job. This is no exaggeration, I've spoken to over 20 different representatives to whom all couldn't help. They refuse to put you in contact with management. They lost my tickets and pretty much told me oh well. Would never purchase another ticket through these crooks again. The worst part is that me and my 5 kids flew and traveled to be at this game and vivid seats took my money for 6 tickets. Worst company ever

I tried to purchase tickets online form my 10% discount email that I received in my email. It took me to a website vividseats to place order for concert tickets and on submitting order the order submitted failed for the 10% discount. A popup came up to call for support and a person had to place the order # *******. I realized in receiving the invoice that I never Markus did a good job to resolve my order. I still did not get my 10% off.

I bought expensive tickets with their huge fees over 5 days ago. I am unable to get the tickets on Ticketmaster with the link VividSeats provides. All I get is a blank screen. I've spent hours on the phone with Vividseats. BTW, they only let you talk to people in the Philppines that do nothing more than run through entry level scripts. They know about this problem and continue to sell tickets that people can not claim. They will NOT issue a refund. They just keep telling me to wait. I highly recommend you do NOT use them. I will likely have to seek legal action. Save yourself the hassle.

Joseph was a great representative. Despite my issues with the VividSeats mobile app and frustration that the company does not give phone reps ability to apply Rewards to compensate customers for mobile app technology issues, Joseph salvaged my experience by being really friendly, helpful, and patient in processing my orders. He also tried to help get me in touch with customer support after my orders were processed to see if they could address my mobile app issue (even though customer support did not get back to me).

Thanks Joseph!