VitaGlo

Ordered 6 bottles of a vitamin supplement totaling $148 and the company shipped an alternate product in a much smaller quantity and charged my credit card $37. VitaGlow ignored my emails, was rude and belligerent and hung up on my telephone calls. Eventually VitaGlo indicated they would send a return shipping label for me to return the incorrect product, but they did not. Very poor customer service. Avoid VitaGlo.

I placed an order of over $100 to get free shipping but received no order 20 days after they sent me a confirmation email of my purchase. They did not reply to my email inquiry after another week. I called them a month after my order and the man I spoke with told me that they would not ship until I paid $30 for shipping, even though my confirmation email listed shipping as free. Poor communication, and rude customer service.

The best prices on the products I buy (KAL Stevia Extract specifically). Sure, it's a small business and "New York" style - abrupt, quick, no BS, but it IS actually pretty good. I emailed an inquiry in and a few days later I got an actual phone call back. I appreciate the personalized service has always been very fast in each of the 5 or 6 times I've ordered from them.

The customer service I experienced last week was by far one of the worst. I spoke with a customer service rep last week about an order I had placed. Apparently it was out of order. I waited two weeks to find out where my order was. I never received any notification whatsoever. The lady wound up hanging up in my ear before I can finish asking about the product. She was very inconsiderate and rude. I will never do business with them ever again.

Yet another bad review. They need to be put out of business! Placed an order in Dec 2020 (2 bottles of bone and tissue by solaray) they sent 1 bottle with a note inside the bag "back order 2nd bottle". I've emailed 3 times with no reply it's July 2021 and I've never been sent the second bottle or at least a refund for it. Liars! Beware!

Placed an order that I never received, I never received any communication from the company whatsoever, one month later, I had to call the company for the product information to find out where my order was only to find that the company doesn't sell that product anymore. The customer service was so rude. I was hung up on simply by asking where my order was and why I was charged.

I can honestly see why this company only has 1.5 stars for reviews, you may want to hire people that actually enjoy their job. There are people out there that do tend to like what they do. You might want to find those people.

Basically, you have a born and raised east coast jerk on the end of the phone so don't expect any respect. After flubbing shipping my order (they advertise UPS on their website and sending it US mail bounced back to them), Jerky took my credit card and charged it again for a new shipping fee that was over twice the original (without permission). Seems logical to an $#*! who doesn't know how to run a business. I won't give them any more of mine. I tried to remedy it with him and got a bunch of attitude. Of course my credit card company immediately refunded me the charge he made without permission. You lose Jerky.

Add me to the many negative reviews here. I ordered a product from these folks to help with wound treatment. I needed it right away. The order was confirmed and a credit authorization filed by the vendor. When I hadn't heard anything more after 12 days I phoned. The guy said, "Sorry. Out of stock." I replied, "I really wish you had let me know." He said, "Sorry. Bye." I could easily have looked elsewhere if the vendor had simply notified me that the item was not available. Not good. I won't be doing business with them again, and I recommend that others look elsewhere. There are many reputable, considerate online vendors, so there's no reason to put up with this kind of nonprofessional and inconsiderate practice.

I received only half of my order. I called them to see if they were going to credit my account or send the product. Was told they would send it out, if that was not possible would credit my account. I asked for a timeframe. Was told "I guess you didn't listen to a word I said. It will be within a week". I told him there was not a need to be rude, he said he wasn't I just wasn't listening. That was horrible, do not want to order from this company again!

Sadly, I was expecting Vitaglo to be on par with places like vitacost or iherb, but when my package arrived damaged, (the lotion tubes both had holes in them, and were leaking) I contacted customer service and was told to send photos, which I did. I had to email them again to ask what was going on and then received a quick response, stating they were filing a claim with the carrier. No other protocol.in place, it's been weeks and I requested an update, with no response. Any other company would have better customer service and show that they care about their customers by refunding, or replacing the items and handle the claim in-house, instead of dragging the customer through the murky values of their business. I would, surely never patronize them again.

I purchased 2 bottles of enzymes for my migraines. Picture and company shown on webpage. Received different bottles different company. Asked for a refund. Was told original company was bought out by new bottle shown (both been around a while) I was not comfortable so asked for full refund. I was refused with a very frustrated angry customer service person who before hanging up on me told me to just send an email which he was the one answering and told me NO again! It doesn't even matter why I want a refund, if a customer asks it should be given. I received products I didn't order and faithfully paid for them with $10 extra for shipping. The enzymes I were sent were less expensive than the ones I ordered too everywhere else so even if this information is correct, I could have saved ordering through another company, maybe who cares. This one clearly DOESN'T. This csr needs to find new work! He is clearly burnt out and frustrated and angry! NEVER AGAIN WILL I ORDER FROM THEM! But I don't think they care. Customers are their last concern. ( black label picture is of what was sent) (The original I ordered was from enzymatic therapy with a blue label) You can clearly see on the receipt it says Enzymatic Therapy brand.

This is the Worst company I have ever ordered from. I have never been treated or talked to so poorly. Before hanging up I told the owner the way they handled my order (with multiple mistakes) was unprofessional and wrong and he said "well lady you got what you paid for, shop somewhere else next time".

This company are not upfront About shipping fees making you think shipping is Free, after you send your $ for the items n taxes they redirect you to another page where spear the Grand total and shipping can be from 10$ to 100$ in the states by then they took your $ already, in addition they don't give you a tracking number. When I called to cancel the guy who answer was very unprofessional and hang up the phone on me when bI said I want to cancel my order. I call again n told me to shut up and hang up the phone again. I don't expect a refund!

This was the most rude terrible customer service I have ever experienced my whole life! Absolutely Disgusting! I made an order and called in to inquire about it, a guy answered Like he was answering his house phone I asked hi is this vita glo he yells yes! Then I asked ok I just made an order he completely cut me off asked for my order number and yelled it is canceled this is not in stock. Then I said ok I'm sorry but you didn't have to yell he yells again and says well its canceled so do whatever you want and hangs up the phone. I was in total shock! What kind of people are running this business so trashy and unprofessional and terrible attitudes! Unreal will never ever even look at this site again! DO NOT RECOMMEND!

All of these negative reviews are accurate. They do not deserve to be in business. The owner, Mike, is the rudest person I have ever spoke to. He would not let me finish my sentences, did not return my call when checking on my order, and was just a complete jerk. Most likely they did not have the product in stock and is unable to say that. Please do not use this company!

I ordered several products made by a company that is no longer in business. They were hard to find and when I did find them, the sellers were asking about four times the price Vitaglo was selling them for. The inventory was not as up-to-date as it could have been but it looks like they updated their inventory after my order. To me, this means they realized there was a problem and took action to make an improvement. There was no communication with the company but they documented my invoice very well. They noted how many products of each item they had in stock to ship me. They noted each item that was sold out. They noted I was only charged for the items they shipped. I verified this. It looks as if they double checked the contents before they shipped the package. They provided an itemized list of the charges. I placed my order on a Monday. On Wednesday, I received a notification from UPS that the label was created and the 28 pound package had been shipped. I received my order on Friday. All 21 plastic bottles of liquids had tape on the lids and were in plastic bags. Packing material included peanuts and bubble wrap. All items were in perfect condition upon arrival. While this wasn't a perfect e-commerce experience because of the inventory discrepancies, I was extremely happy to obtain these hard to find products at a great price.

I ordered blood pressure supplement and got it in Dec... I had some but got another bottle for back up. I opened it last week in January and the pills was supposed to be gray, they were brown. I looked on the bottle, they sent me a bottle that expired in Oct... amd I got them I'd Dec... I called the guy said they sent them cause they was out and for me to go ahead and take them. Said he would call me back that next Monday and he didn't. I will NEVER order from this company again!

Fraud. Scam! Do not buy from them they just steal your money, never ship anything. They are rude.
They just hang up on you if you call. I cut the personal data from the proof of order. I regret trusting them.

Refused to refund or replace part of a shipment that was horribly damaged in shipment. Owner, has a nasty disposition both on the phone & in emails. Avoid doing business with this company.

If I could give them less than one star I would. Ordered items that were never shipped. When I checked on status, they said they didn't ship to my State but never told me that was a problem. Very rude on the phone and just hung up.

I ordered some Quest Bars... the same ones I eat on a daily basis. I received the bars and they are inedible. They seem to have been melted and then refrozen. They are hard as rocks. The expiration date is not for another 3 months but they are horrible. I called customer service and they totally blew me off saying that they don't guarantee satisfaction! They said I could mail the boxes back AT MY EXPENSE to get a refund. For a faulty product, they should pay for the shipping. I'll never order from them again. He actually told me I was lucky to get one of the flavors as they don't make them anymore lol... how does that matter if they are rotten!

Let's hope the owner hear grows as a human being. I don't think I've ever encountered such disgusting rudeness in customer service. Mocking, derogatory after I called back after HE hung up on me after literally 30 seconds of asking what an expiration date was. He was super mocking, this person really has some deep issues and let's pray he grows to be a decent person. Great prices actually, some companies mark down prices bc they're expiration date is close. I work in the industry and know this, yet he was still super derogatory..

On Christmas, I placed an order for LIVING FLOWER ESSENCES HEALING SALVE. I'd purchased this item a few years ago. It's great for muscle pain. I recently found the old container and googled to find a store that carried this item now. On, 1-11, after I hadn't received my order, I emailed Customer Service to see what had happened to my order. I received an email from Mike stating that my order had been canceled because he couldn't get the products. When in the HELL was VitaGlo going to let me know the order had been canceled? Customer Service AT ITS WORST! If possible, I would have rated this Company ZERO stars.