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Vision Direct UK has a rating of 4.29 stars from 7 reviews, indicating that most customers are generally satisfied with their purchases. Vision Direct UK ranks 53rd among Contact Lenses sites.
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This company processes orders asap and go above and beyond with customer service. The shipping is slow from the UK to US but they are so accommodating and willing to help. I will definitely buy from them in the future in case I need contact lenses.
After ordering the wrong axis accidentally I immediately called up to let them know about the mistake. I was told to not accept the package so so returned it to sender. Months have gone by with no refund. They couldn't handle the problem 5 mins after I ordered it then I shouldn't have had faith they would be able to refund the money. Beware of customer service.
This company processes orders asap and go above and beyond with customer service. The shipping is slow from the UK to US but they are so accommodating and willing to help. I will definitely buy from them in the future in case I need contact lenses.
Got a pair of lenses and eyeclear drops. Since then ordering lens all the time from vison direct. They provide best quality and timely delivery. For Vision Direct customer care number open here- https://www.helphum.com/company/vision-direct/
After ordering the wrong axis accidentally I immediately called up to let them know about the mistake. I was told to not accept the package so so returned it to sender. Months have gone by with no refund. They couldn't handle the problem 5 mins after I ordered it then I shouldn't have had faith they would be able to refund the money. Beware of customer service.
Tip for consumers:
Make sure you don’t have to rely on a return
Products used:
I used their product but lost out on a lot of money.
I have been wearing contacts since the 1980s so have a bit of experience buying lenses! I'm really glad I found Vision Direct as not only are the prices really competitive (my optician from a well known chain actually told me I'd be better off buying online as they couldn't provide the lenses at the price Vision Direct do) but delivery is really quick too (ordered by mid-afternoon on Monday and lenses arrived Tuesday). The one time I had an issue with my lenses customer services immediately replaced the defective batch (even though I'd worn 2 trying to 'work through' the problem) with no quibbling. Good prices, quick delivery and excellent customer service - what more do you want!?
I've ordered from Visiondirect uk before and every time I get my order the following day.
This time I ordered during the cold snap and expected it to be a day or two delays but no, my contact lenses arrived the following day.
I must also thank the royal mail for their posties who delivered the order despite the weather.
Visiondirect provide: great delivery, great price. Since I buy my contact lens online I use visiondirect. I had also been calling them a couple of time and their customer care is very good.
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VisionDirect.co.uk has been delivering contact lenses (with or without a valid prescription), solutions and eye care products including dry eye treatments direct to your door since 1998.
VisionDirect.co.uk was the UK first and is now the largest online retailer of contact lenses in the UK. We offer award winning UK based customer service open 8am-8pm every day, free returns and next day delivery. We also have a no quibble returns policy for wrong orders or split lenses.
VisionDirect.co.uk was founded by opticians in 1998. We are focused on supplying branded contact lenses, solutions and eye care products direct to your door at unbeatable prices with or without a current prescription. We offer next day delivery after dispatch, free returns and replacements if your lenses split or you prescription changes and an award winning, UK based, customer service team.
