• VetShop

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Overview

VetShop has a rating of 3.35 stars from 17 reviews, indicating that most customers are generally satisfied with their purchases. VetShop ranks 19th among Pet Meds sites.

  • Service
    4
  • Value
    4
  • Shipping
    4
  • Quality
    3
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
See all photos
How would you rate VetShop?
Top Positive Review

“Great!”

Kailey R.
6/9/21

I ordered flea/tick protection nexgard for 3 dogs. I saved $50 compared to a competitor. Although shipping wasn't super speedy (2 weeks and 1 day from when order was placed) I still think that is good and they communicated when it was shipped and when it would arrive. VERY Satisfied customer.

Top Critical Review

“Incompetent to do online sales, most likely a scam, paypal didn't even hesitate to refund my money”

James H.
5/19/20

Ordered some flea control product, 1 month later still hadn't received it, they claim it had shipped out 3 weeks prior but didn't have a way of tracking it, uh right. I am not sure if they are just really incompetent or a scam or just don't care. I saw the reviews and thought well maybe they had a employee that was screwing up took a chance but no, I really believe a lot of the positive reviews are someone who works for them or associated with them, which tells me it is a scam. Buyer beware!

Reviews (17)

Rating

Timeframe

Other

Thumbnail of user jamesh2539
1 review
0 helpful votes
May 19th, 2020

Ordered some flea control product, 1 month later still hadn't received it, they claim it had shipped out 3 weeks prior but didn't have a way of tracking it, uh right. I am not sure if they are just really incompetent or a scam or just don't care. I saw the reviews and thought well maybe they had a employee that was screwing up took a chance but no, I really believe a lot of the positive reviews are someone who works for them or associated with them, which tells me it is a scam. Buyer beware!

Tip for consumers:
You won't ever get it , don't bother

Products used:
Bravecto from a local store

Service
Value
Shipping
Returns
Quality
Thumbnail of user nabzy67
1 review
0 helpful votes
April 13th, 2023

I placed an order 2 weeks ago and never heard back since. Not even to 2 follow up emails! Scam co..

Service
Value
Shipping
Thumbnail of user bennyw19
1 review
1 helpful vote
May 6th, 2020

I've ordered my pet meds almost a month ago and still have not yet to receive them, they even told me that it could take 45 days for them to ship it and they said that they don't do tracking#s, everyone else does tracking. I will NOT order from them ever again.

Thumbnail of user weslyp
1 review
0 helpful votes
July 31st, 2020

Ordered in February. July 31st still no delivery. Contacted them and email reply stated they couldn't refund it because my bank keeps declining a refund. BS. Now they will not reply or answer calls in regards to the order#.

Thumbnail of user rossk89
1 review
0 helpful votes
October 9th, 2019

Simply awful company, customer service non existent, took numerous complaint emails to get the cat food I ordered, it eventually took 9 days to deliver, I should have received it in 3, and if I hadn't complained I don't think it would have even arrived by then. I wish I'd read all the numerous on-line negative reviews above before placing my order. Lesson learned.

Thumbnail of user kaileyr8
1 review
1 helpful vote
June 9th, 2021

I ordered flea/tick protection nexgard for 3 dogs. I saved $50 compared to a competitor. Although shipping wasn't super speedy (2 weeks and 1 day from when order was placed) I still think that is good and they communicated when it was shipped and when it would arrive. VERY Satisfied customer.

Tip for consumers:
Plan ahead for a little longer of shipping so you don’t need the product right away.

Products used:
Flea/tick preventative

Service
Value
Shipping
Quality
Thumbnail of user gracec92
3 reviews
5 helpful votes
September 1st, 2017

Not convinced it's the real deal. I received the product damaged and despite a polite email the company never responded. Also after previously using the product I know how good it is, using this my cat has not improved since so I'm not convinced. Vet shop took a week to get the product to me so the fleas developed even more, overall poor product and very poor service.

Thumbnail of user pattyn2
1 review
2 helpful votes
August 22nd, 2011

I ordered Frontline spray which was on indefinite backorder as it turns out. After canceling the order, I was told the charge would be refunded to my credit card which it was not. I made many calls and emails to vetshop.COM and google checkout with no result. I was told it was already refunded when it was not. Finally I asked Discover Card to get involved in reversing the charge. That was the only way it was reversed. Never again would I order from this place!

Thumbnail of user leslier439
1 review
1 helpful vote
August 17th, 2021

I too do not understand the negative reviews. Yes the vendor is in Australia, yet they are wonderful people. Yes it takes a wee bit longer to rcv vs S&H from within the CONUS. Yes the prices are very very good. Yes shipping is cheap considering. Yes I will definitely buy from again.

Products used:
HeartGard for dogs...up to 11kg/24.3lbs.

Service
Value
Shipping
Quality
Thumbnail of user sharonf6
1 review
1 helpful vote
September 21st, 2012

I don't know why there are so many negative reviews for this site which caused me some hesitation prior to ordering. But, after further research on the product itself (frontline combo) I went ahead and ordered, and my experience was as perfect as it could be - given that the frontline comes from oversees (the UK). Yes, it's a foreign label and yes delivery - for which they don't charge - takes a little longer. But the price is hugely less expensive than the american label, and it's the same company manufacturer (frontline). The only suggestion I would make to vetshop.com is that they not call the product "Frontline Plus (Known as Frontline Combo)". They should call it something like "Frontline Combo (U. K. version of Frontline Plus.)" Then, maybe people wouldn't be suspicious and bent out of shape. (The active ingredients are ever so slightly different but for all intents and purposes, the same). I will buy again and again at these prices.

Thumbnail of user matthewc7
1 review
1 helpful vote
April 15th, 2011

I never hesitate to order from vetshop.com. Prices and quality of products are really 2 low and effective. Delivery sometimes may take a week or two but hey most online stores take even longer than that. No complaints with delivery, just keep those friendly voice going and continue providing low prices...

Thumbnail of user kevino3
1 review
1 helpful vote
July 28th, 2011

Prompt and efficient staff. I love the discount coupons they give out and their prices are really amazing!

Thumbnail of user pault11
1 review
1 helpful vote
July 26th, 2011

Customer service is prompt and informative. They have provided me the true information of where the medications are coming from and why it is being sold at a low prices. Satisfied with the pet products too, although I ordered the generic type, it perfectly works well for my bravo!

Thumbnail of user caseysr
1 review
1 helpful vote
March 31st, 2011

Wonderful service, and a great relief to me to be able to continue my pet medication. Thank you very much for such affordable prices!

Thumbnail of user eurickr
1 review
1 helpful vote
June 21st, 2011

Couldn't be happier with vetshop.com for my pets' medication. It arrives earlier than expected and seal in a very protective way... Good Quality service, is very hard to find these days... good thing vetshop.com still continues that kind of service..

Thumbnail of user georges23
1 review
2 helpful votes
August 17th, 2011

Never had any problems with vetshop. Even more satisfied with their service and products. The last order I placed for Frontline came in less than the time I had expected. The staff are also so kind and helpful.

Thumbnail of user jaquelinec
1 review
1 helpful vote

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About the business

Pet Drugs Pharmacy: vetshop offers pet medications online with exceptional service to pet owners across the United States of America.

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