• Vermont Woods Studios

Vermont Woods Studios

Overview

Vermont Woods Studios has a rating of 4.18 stars from 22 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vermont Woods Studios most frequently mention customer service. Vermont Woods Studios ranks 75th among Furniture sites.

  • Service
    3
  • Value
    3
  • Shipping
    3
  • Quality
    3

This company does not typically respond to reviews

7
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What reviewers want you to know

Positive highlights

  • We found Vermont Wood Studios and did not need to look anywhere else.
  • We couldn't be happier with our cherry bed from Vermont Woods Studio.

Critical highlights

No critical highlights yet

How would you rate Vermont Woods Studios?
Top Positive Review

“Great service and excellent products”

Alla T.
3/31/20

I needed help replacing broken drawer. It came perfectly matching the dresser I had. Service was friendly, easy and pleasant!

Top Critical Review

“Buyers beware! Very poor delivery experience and the quality is not great”

Elisabeth B.
3/2/22

It took nearly 2 years to get the last pice of a 5 piece bedroom set. The mirror frame was delivered cracked, the delivery people put the bed together wrong, husband fixed that, they were argumentative and disgusting. The new mirror arrived today after another shipping disaster, broken tree limbs etc. The top piece of the new mirror is not attached. Kelly in customer service was very responsive and helpful but all they could say is sorry. The overall quality of wood and finishes are poor. Very disappointed and do not recommend. Price was too high for the quality.

Reviews (22)

Rating

Timeframe

Other

Reviews that mention popular keywords

vermont wood studios (4) bed (5)
Thumbnail of user allat5
1 review
0 helpful votes
March 31st, 2020

I needed help replacing broken drawer. It came perfectly matching the dresser I had. Service was friendly, easy and pleasant!

Thumbnail of user kendallf
Peggy F. – Vermont Woods Studios Rep

It looks great! Thank you, Alla!

Thumbnail of user georgea554
1 review
0 helpful votes
September 24th, 2020

My wife needed to buy a new bed. We found Vermont Wood Studios and did not need to look anywhere else. Gorgeous designs, great selection. The bed we received is impeccably made and a real work of art. We are very happy customers

Thumbnail of user marcelined4
4 reviews
6 helpful votes
March 5th, 2023

I need bar stools for my kitchen and I found them online first. I liked a few stools and wanted to order, but then decided to visit them myself. And I'm very happy I did, because I bought completely different stools in their showroom after seeing and touching the materials.

Products used:
Bar stools

Thumbnail of user elisabethb90
1 review
1 helpful vote
March 2nd, 2022

It took nearly 2 years to get the last pice of a 5 piece bedroom set. The mirror frame was delivered cracked, the delivery people put the bed together wrong, husband fixed that, they were argumentative and disgusting. The new mirror arrived today after another shipping disaster, broken tree limbs etc. The top piece of the new mirror is not attached. Kelly in customer service was very responsive and helpful but all they could say is sorry. The overall quality of wood and finishes are poor. Very disappointed and do not recommend. Price was too high for the quality.

Products used:
Bedroom set

Service
Value
Shipping
Returns
Quality
Thumbnail of user roberts743
1 review
1 helpful vote
January 30th, 2018

My wife and I had decided some months ago to move from a queen bed to a King - and we wanted something that would go with our over 40 year old Danish Falster teak bedroom furniture (we had a bed for years that really did not match and was not Falster anyway - which we believe is out of production anyway). We own other Copeland Furniture so we were sold on the quality. The Astrid King platform bed in natural cherry seemed like a great complement to our older Danish teak furniture so ww decided this was the best choice.

We shopped around for a bit and with no dealers anymore in Houston - we turned to the internet where we found several re-sellers for Copeland products. Vermont Woods seemed reasonably priced and they included shipping (which we really like) and white glove delivery and setup.

For whatever reason - we expected it might take 2-3 months or thereabouts to get our bed - which was OK for us. But we actually got it in about 6 weeks. Vermont Woods stayed in touch with us throughout the process and kept us informed. The shipment was totally stressless and the delivery and setup was equally easy.

The bed looks fabulous and we could not be more pleased. Sean was great to work with. We'll be moving this bed to our second home outside of Louisville KY in the fall when our modern house there is done with remodeling.

We recommend Vermont Woods without reservation and the next time we decide to buy a Copeland piece - we will call them first!

Robert (and Susie) Schneider
The Woodlands, Texas

Thumbnail of user kendallf
Peggy F. – Vermont Woods Studios Rep

Hi Robert & Susie!
So happy to hear that you love your new Astrid bed. We are a small, family-owned business so online recommendations and word of mouth are really the engine of our growth. Copeland Furniture is just up the road from us & we are in communication with them daily. We've become experts on the details and that's really what helps us provide customers with the best price & service available. Really appreciate your feedback. We look forward to serving you again! All the best,
-Peggy & Ken Farabaugh (owners at https://vermontwoodsstudios.com/categories/copeland-astrid-modern-furniture)

Thumbnail of user davidw195
1 review
6 helpful votes
January 26th, 2015

We saw the Vermont Woods website on line.
The site was very clear and descriptive.
We took a week-end trip from NYC to Vermont and visited their really nice show room.
We ordered a dinning table and 6 chairs, to be delivered to our winter home in FL.
The set arrived on time, and was just perfect in every way.
Nice folks and yes American Made!

A great experience.

David W.
East Hampton, NY

Thumbnail of user rogern21
2 reviews
2 helpful votes
April 18th, 2016

I ordered a natural cherry Shaker Sideboard for my home office to match a desk and tall cherry bookshelves. When I ordered it I placed a time constraint on production and delivery that was shorter than what Vermont Wood Studios advertises. From the beginning the communication and helpfulness of their staff could not have been better. The Sideboard arrived ahead of schedule and represents the exceptional craftsmanship and professionalism of the staff at Vermont Woods Studios. The piece is exceptional and the White Glove Delivery Service to our Florida home could not have been any better. This was a great experience from start to finish!

Thumbnail of user kendallf
Peggy F. – Vermont Woods Studios Rep

Hi Roger! Thank you so much for the nice review. It was truly a pleasure working with you and we're delighted to know you're happy with the sideboard. Enjoy :)

Thumbnail of user kelseyi
1 review
5 helpful votes
January 28th, 2015

Vermont woods studios is a wonderful company. The customer service people are always friendly & helpful and the website was easy to navigate! Truly quality furniture... i love american made!

Thumbnail of user firozek
2 reviews
5 helpful votes
June 20th, 2016

After months of looking i was convinced the big furniture stores were not for me, when it came to buying a bed.

I found vermontwoodstudios on the internet by casually browsing, and fell in love with their website. After months of thinking i finally drove upto the show room to get some advice on a bed and to see what i costs.

I would recommend visiting the place, it has a spectacular backdrop and the folks there are extremely kind and really interesting to talk to. I was pretty concise with what i needed and i was guided through the process and was given some recommendations and i finally made my choice.

The waiting period is two months, and must admit when i got my Modern American Platform bed, i am convinced good craftsmanship takes time, and this certainly is fabulous.

I strongly recommend people, pay a little extra money, get something good, these things are investments and they last a life time.

Thumbnail of user kendallf
Peggy F. – Vermont Woods Studios Rep

Thank you!

Thumbnail of user miriamw102
1 review
1 helpful vote
February 27th, 2023
Verified purchase

Two major moves have made changes in our need for furniture. When we lived in a house, we had a beautiful solid wood cherry dining room table with two leaves. We downsized to an apartment, and sent that table to our son. Recently we moved from a small apartment to a larger townhouse. I was thrilled, because I like to invite friends over for dinner, and we had room for a table, not just a bar. A lot of modern furniture (Crate and Barrel, West Elm) is veneer. My husband said, "why not get a solid wood table." So we found Vermont Woods Studios on line. We ordered the table in December, and were thrilled when it was ready to be shipped by February. At over $4000, this item was not cheap. It was not as expensive as a similar Vermont furniture maker--Thos Moser. That table might have cost $8000. However what eventually arrived looks good standing up--it is soilid wood, and if you do not look underneath, you will not see the unfinished wood, the rough steel support, or the poorly placed L bolts. You will not have to drill new holes to get the legs to fit. Customer Service was not helpful, and claimed that the poorly placed L bolts were part of the design. On the good side, our table is made of a lovely piece of wood. It will look very nice with pretty placemats or under a nice table cloth. It is the right size for our apartment. It is solid wood. But the workmen have not done justice to the wood. And in this economy I do not know if we paid a fair price. Compared to the beautiful table we gave our son, purchased in the 1980's, this is shoddy workmanship. But perhaps today, this is the best money can buy. Be very careful, fellow consumers.

Service
Value
Shipping
Quality
Thumbnail of user jamess230
1 review
7 helpful votes
February 17th, 2015

After visiting the studio, we ordered a dining table and 6 chairs. They arrived as promised, the quality and workmanship is excellent, and the delivery people were very consciencious in setting it up. Communications about status of the order and delivery were also great. We would strongly recommend Vermont Wood Studios!
Jim & Pat

Thumbnail of user oscarg187
28 reviews
3 helpful votes
December 15th, 2021

Lovely store! I bought a rocking chair and a lifting table for a computer there so that I could work while standing. Very comfortable and stylish interior items. In my interior, they don't look quite logical, but the main thing is that I feel mega comfortable.)))

Thumbnail of user gada3
2 reviews
5 helpful votes
April 22nd, 2016

I needed a tall bar table to fill a corner in my room.
I ordered from Amazon Zuo Christabel Bar Table in Aluminum" 138 USD.
It looked pretty in the picture. When I opened the package
It looked less appetizing. Looked like someone was
Was trying to save on raw materials (metal). The aluminum parts
Were paper thin. I managed to assemble it
But 2 days later decided to chuck it out.
I did some more googling and hit upon
Vermont Studios - Contempo Bar Table.
300 USD. A bit more expensive than the first one
But I have learnt not to trust those cheap chinese products.
When the package arrived the product felt
So american and protestant. I felt thrilled.

Thumbnail of user kendallf
Peggy F. – Vermont Woods Studios Rep

Thank you!

Thumbnail of user de84
1 review
1 helpful vote
July 8th, 2020

I purchased a set of bedroom furniture manufactured by Copeland through Vermont Woods Studios. Because of the total purchase amount, free white glove shipping was included.

Crafting and shipping took 3 months, a reasonable time frame. There were numerous problems with the order as delivered. The mirror arrived with broken glass. The headboard and footboard of the bed were cracked. Several joining dowels in the bed were too long, preventing assembly. Several different pieces of incorrect hardware and parts were included for the bed. It took three separate requests (with a one-week wait each time) for Copeland to ship us the correct hardware for the bed. Copeland made a new headboard and footboard (at least the lifetime warranty has worked so far). Two months after the first delivery, we are still waiting for all of the correct pieces for the bed; and no one will tell me when, or if, we will ever get the mirror.

Copeland's literature talks about "the experience" that luxury furniture buyers want. Trust me, I did not get it.

Thumbnail of user kendallf
Peggy F. – Vermont Woods Studios Rep

Hi there, I cannot find your order or your name or your story in our system. My guess is that you bought the bed from another store but even so I'd be happy to give Tim Copeland a call on your behalf. No one should be left with a result like that after investing in a Copeland bed. - Peggy

Thumbnail of user annb36
1 review
7 helpful votes
February 17th, 2015

We had a wonderful experience doing business with Vermont Woods Studios. We are so delighted to find a retailer who shares our values in so many ways. It could not have been better. The furniture is beautiful, the delivery was meticulous. Thank you to Rebecca, Sean and all the craftspeople!

Thumbnail of user jamiem67
1 review
3 helpful votes
November 11th, 2015

We were looking for handmade dining room chairs, and we wanted to support local craftspeople. After searching online, Vermont Wood Studios kept popping up as a local and accessible source for handmade wood furniture. A glorious Saturday morning drive brought us to the studios where we chatted and sat and chatted and sat, and moved chairs around, and sat some more. We left with our thoughts and opinion, stopping at other mainstream furniture stores. Two days later, I bought the chairs, and within 3 weeks the chairs arrived, delivered promptly and efficiently on a Saturday afternoon, 5 minutes into the 3-hour window offered by the shipping company.
We are delighted with our purchase (we're spending longer at the table during meals because the chairs are so comfortable!) and our experience with VWS.
Thank you!

Service
Value
Shipping
Quality
Thumbnail of user kendallf
Peggy F. – Vermont Woods Studios Rep

Hi Jamie! Thank you for taking the time to review us on SiteJabber. We're glad to hear you enjoyed your time here at the Showroom, we love having visitors! We hope you enjoy your chairs for years to come!

Thumbnail of user jasminek8
1 review
2 helpful votes
September 18th, 2015

I have had a terrible experience with VWS. The staff are very friendly, but don't know the details of the items they sell. Timeframe since ordering to being delivered was horrendous. We were told it would take 12-14 weeks from time of order to receiving our order. We did not receive it until 17 weeks later! Upon delivery, three items were damaged and when we called VWS, they wanted to send out a furniture medic. So I guess my new furniture that we just spent all our savings on, was going to be refurbished furniture. When we called VWS back, and said a furniture medic was unacceptable, it was going to take another "12-14" weeks for our new furniture. I would have to call VWS and get tracking info and inquire when things were shipped. Don't waste your time on this company. There are other companies better!

Thumbnail of user kendallf
Peggy F. – Vermont Woods Studios Rep

Hi Jasmine,
I am so sorry to hear about your experience with Vermont Woods Studios. We have been trying to understand who you are so we can properly address your concerns. We have no record of a "Jasmine K" purchasing from us. I certainly understand if you used a different name for your review tho, so we've also combed through our records to find someone with an experience that matches your story. We haven't been able to figure out who you are. If you can give me contact information I will do whatever I can to make things right for you. Please connect with me at peggy@VermontWoodsStudios.com or 802-275-5174. Thanks.

Thumbnail of user aliciab7
1 review
10 helpful votes
April 6th, 2014

I had a great experience shopping with Vermont Woods Studios. Delivery was timely and I enjoyed the shippers, they were very helpful and were careful around the precious things in my home. I was worried about waiting weeks for my furniture, but I now see that it was well worth the wait. Everything is beautiful and I couldn't have chosen a better company to shop with. I ordered office furniture for my new home and will continue to furnish my home with Vermont Woods Studios. The customer service reps were so friendly and helped me order exactly the custom pieces I was looking for. I feel lucky to get to look at this furniture everyday. I would highly recommend Vermont Woods Studios!

Thumbnail of user kendallf
Peggy F. – Vermont Woods Studios Rep

Hi Alicia. Thank you for your kind words! We are thrilled to hear how much you are enjoying your new furniture. From all of us here at Vermont Woods Studios, it was a pleasure doing business with you. Stop in and see us at Stonehurst (http://vermontwoodsstudios.com/content/visit-us) next time you're in Vermont! Warm regards,
Douglas, Liz, Sean, Loryn, Michelle and freinds

Thumbnail of user elizabeths71
1 review
5 helpful votes
January 24th, 2015

I have had a disappointing experience with this company. I ordered one of their Polywood couches which was (in my opinion) very expensive, but looked like it was worth the money. I'm still in the middle of the situation- well, almost at the end I hope. But it's what's happened so far that has been upsetting.

The website said the couch would take 14-15 days to get to us, and we'd get a tracking number when it shipped. We didn't get a tracking number until I asked about the status, and by then the couch had reached my city. That was a Friday, and the couch wasn't delivered by the shipping company until Monday. So it took 18 days to get. While this wouldn't be too big of a deal (except that I was excited to get this really expensive outdoor couch I ordered), the lack of communication was really frustrating.

When the couch finally arrived, we only got one set of cushions, not 3, and were missing two bolts. This was extremely frustrating, because not only had the couch taken longer to get to us then we were expecting, we couldn't even use it. I contacted customer service again, and was told that it was a mistake made by whoever sent my order to the manufacturing department, and that the cushions would be sent by fedex overnight.

3 days later we still hadn't gotten the cushions. I emailed the person I had been speaking with, and didn't get a reply, so I chose to do a live chat through the website. The person said the cushions were sent 2 days after I was promised they would be overnighted, and that they wouldn't get here for another 4 days. We got the bolts 2 days after we asked for them. Again, this wouldn't be so frustrating if there had been more communication. If the cushions couldn't have been overnighted, it would have been okay, but since I was told they would be, I am annoyed.

So, it's a mixed review. The couch frame is nice and sturdy, with only a little trouble putting it together once we got all of the parts. The 1 set of cushions we do have is very comfortable. The customer service, however, was both great and not so great. I think I just expected to have a better experience after spending so much money on something. Perhaps it's just the Polywood stuff that's not taken as seriously or maybe the person doing the ordering, and who I was dealing with was new. I don't know. But I don't think I'll be ordering from this company again. It was just too frustrating. Assuming everything goes right, it will have taken 27 days to use a couch that should have taken 15 days.

EDIT: after finally getting all of the pieces of the couch, and what I've gone through with the rep and the customer service, I want to amend my review. They still get the same number of stars, but I'll put the qualifier that it's probably only the Polywood products that are so frustrating, since they're just a dealer for them. However, I expected more from this company, and the problems lasted all the way to the last set of cushions being delivered. We got the cushions, but we still never got a tracking number. The rep did try to contact me, but I was still trying to figure out how to deal with it. So my basic review still stands- the customer service is good and not so good, but hopefully only with Polywood products. The couch is very nice.

Thumbnail of user kendallf
Peggy F. – Vermont Woods Studios Rep

Dear Liz,

Thank you for bringing this to my attention. I apologize for our error and would like to make amends. We’ve been trying to contact you by phone and email. Because of a winter storm, Polywood has been shut down but we managed to get confirmation from them just now, that your cushions were delivered.

Are you happy with them? We greatly value your opinion and your satisfaction with the furniture. I hope you will let me know if there is anything we can do to make amends for the mistakes that occurred. We thought you might like a matching end table to go with the sofa and would love to send you one as a token of our appreciation for your kind patience.

Please feel free to give me a call on my cell (802-451-9722) or email me if you would like to discuss. I look forward to hearing from you. All the best,
-peggy

Thumbnail of user jl7
1 review
11 helpful votes
January 8th, 2011

I ordered a dining table chairs and sideboard sight unseen except virtually on the website. I thought this was risky ordering furniture this way but everything worked out wonderfully. Fabulous customer service. Excellent quality. Cherry dining table and sideboard are beautiful. Chairs are also, though could use a bit more stuffing in the seat. A minor issue. I have gotten tons of compliments on the furniture.

Thumbnail of user susiej
1 review
14 helpful votes
January 8th, 2011

We couldn't be happier with our cherry bed from Vermont Woods Studio. The craftsmanship really shows in the beauty of the wood and careful, solid construction. We will be purchasing from Vermont Woods Studio in the near future.

Vermont Woods Studio's products are superior to what you will find in box-store and top-named brand furniture stores. Prior to purchasing our bed, we visited large and small furniture stores and discovered that all of the products were imported. The box store sales representatives couldn't tell us or didn't want to tell us where the furniture was made or the origin of the wood. Plus, the box stores' furniture wasn't attractive and wasn't made well (flimsy legs and weak platforms).

The service we received from Vermont Woods Studio was superior and exceeded my expectations. We ordered our Vermont Woods Studio bed in early November 2010, received immediate confirmation of our order, received a follow-up e-mail stating that our bed was being constructed, and an e-mail telling us that the bed was complete and to expect a call from the delivery company, and a follow-up e-mail asking us for feedback on the delivery and end product. It really was peace of mind to know that our internet order was taken and progressing. In addition, the bed was delivered in such a short amount of time - only six weeks after placing our order.
I would highly recommend purchasing American-made furniture from the Vermont Woods studio craftsmen. It is so important that we support sustainable forestry practices and our American economy. We feel really good that we made this choice rather than buying a product made from wood harvested by ill-managed forests and shipped long distances as imports. Plus, the bed is really gorgeous!

Thumbnail of user frana
1 review
10 helpful votes
January 11th, 2011

Website is comprehensive and the furniture I ordered and received is accurately depicted on the website. Customer service is a superb as the product!

Thumbnail of user kendallf
Peggy F. – Vermont Woods Studios Rep

Hi Fran, thank you so much for taking the time to post your review of Vermont Woods Studios on Sitejabber.com. We hope you will enjoy your furniture for many years to come! Kind regards,
-Peggy Farabaugh, owner

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From the business

Furnishing a greener world! We offer beautiful, affordable handmade furniture that's built to order by Vermont craftspeople. Shop bedrooms, dining rooms, kitchen, living room & home office. Solid wood construction in locally harvested cherry, walnut, maple and oak. Free shipping >$3000. Lifetime guarantee.

Business History

Founded in 2005, we are an online retailer of Vermont made wood furniture, and our web store showcases the finest of Vermont’s furniture makers. Vermont has a long history of woodworking, over 200 years in fact. The region is abundant in the premium hardwoods that our craftsmen carefully select. This fine woodworking heritage plus plentiful high quality hardwoods are combined to create naturally beautiful, functional, and timeless wood furniture you will be proud to own.

Company Representative

Thumbnail of user kendallf
Peggy F.
Owner
Typically does not respond to reviews
Peggy Farabaugh is a CEO who brakes for salamanders, has bottle-fed rescued squirrels and spent her vacation building furniture for a rural school in Costa Rica. She believes in the future and in the people who will build it. A former distance-learning instructor at Tulane University with a master's in environmental health & safety, she turned an interest in forest conservation and endangered species into a growing, local business. She delivers rainforest statistics at breakneck speed, but knows how to slow down and appreciate the beauty of a newly finished piece of heirloom furniture.

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